Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,799 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th August 2025

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We chose pure cremation for my mum as that was what she said she wanted, great customer service from start to finish, my sister lives in America and wanted to take a small portion of mums ashes home with her, for just a little extra charge pure cremation were able to prepare an extra little urn along with certificate so she would be able to get mum through customs, the date we were given for mums return was after my sister would have had to return home, after a short conversation with pure cremation they managed to change the date so it was possible for my sister to take mum some of mum home with her, they go above and beyond not only for the person in their care but also for the family, I can’t thank them enough, by knowing my mum was safe in their hands made this awful experience about easier for us to bare, thank you to everyone involved from start to finish, I will definitely recommend”

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Posted 7 hours ago

“I was very pleased that the care was exemplary given to my friend.”

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Posted 7 hours ago

“A very sympathetic professional company. Everything was made easy and worry free. Thankyou Pure Cremation.”

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Posted 14 hours ago

“Everyone I spoke to was very friendly caring and made sure everything went smoothly. When they delivered my husband's ashes the lady was very polite and caring thank you for everything.”

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Posted 17 hours ago

Thank you for your heartfelt review. It's good to know that we could provide you with the caring support you needed during this time. Kindest regards, Pure Cremation Team

Posted 16 hours ago

“Discrete & respectful at such a bad time very helpful”

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Posted 18 hours ago

Thank you very much, James. Your touching feedback and five star rating are greatly appreciated. Best wishes, Pure Cremation Team

Posted 16 hours ago

“Professional service from the very first day until my Mums she’s were returned to me. Communication was fantastic.”

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Posted 1 day ago

Thank you, for your wonderful feedback. We are so pleased that our professional service and consistent communication made things a little easier for you. All the very best, Pure Cremation Team

Posted 16 hours ago

“I didn't know what to expect when I arranged a pure cremation for my brother, but from start to finish everyone i have been in contact with have been amazing. So compassionate, sincere & sensitive to our sudden bereavement. I was kept upto date with everything that was happening. The young girl who delivered my brothers ashes was lovely, ready at hand to give me a hug when I got a bit emotional. She was certainly made for this job. So, on behalf of my family & myself thank you so much ”

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Posted 1 day ago

Thank you so much, Margaret. We really appreciate you taking the time to share your experience. It is wonderful to know that our team could be there for you and your family, keeping you informed and supported throughout. We are especially touched by your kind words about the team member who returned your brother’s ashes. She will be so glad to know she could offer comfort and a caring presence during such an emotional moment. Best wishes, Pure Cremation Team

Posted 16 hours ago

““One phone call” that’s all I made and that was that ! Absolutely amazing service from start to finish ! A special thanks to Mathew who has been fantastic throughout the whole process via E-mails thanks you 🙏 seriously one call and Pure Cremations do the rest amazing!! From our Family to the team a huge thank you from us.”

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Posted 1 day ago

Thank you so much for your kind words. It's good to know that one call was all it took and that Mathew could make the process smooth and straightforward for your family. We’ll be sure to pass on your thanks to him. It means a lot to the whole team to know we’ve made a difference. Take care, Pure Cremation Team

Posted 16 hours ago

“Just fabulous. Kind, supportive, easy process.”

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Posted 1 day ago

Thank you, Julie, for your lovely review. We're so pleased that you found our process kind and supportive. Best wishes, Pure Cremation Team

Posted 16 hours ago

“The service provided was excellent. All staff were considerate and helpful.”

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Posted 2 days ago

Thank you so much for your kind words. We’re really glad our team could be there for you and provide the support you needed during such an important time. Kindest regards, Pure Cremation Team

Posted 1 day ago

“What a wonderful, caring, thoughtful and professional service. I felt very looked after during this emotional time and Pure Cremation couldnt have been more helpful and supportive.”

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Posted 3 days ago

Thank you for sharing your experience. It means a lot to know our help made a difference during such an emotional time. Take care, Pure Cremation Team

Posted 3 days ago

“An efficient and sensitive service.”

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Posted 3 days ago

Thank you so much for rating us with 5 stars. Best wishes, Pure Cremation Team

Posted 3 days ago

“Really helpful and compassionate. Informed us of every step of the way. Really happy with the service. My Dad's ashes were delivered in person to my mums house. Really would recommend.”

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Posted 3 days ago

Thank you, we really appreciate your kind words, Nicola. We're delighted to know that we could provide the support and compassion you needed during this time. Kindest regards, Pure Cremation Team

Posted 3 days ago

“This was mine and my Husband's first time dealing with a funeral/ cremation. We contacted Pure Cremation following the passing of my Father-in-law. Debbie was the first lady we spoke to and she was lovely, she talked us through everything, including next steps and what to expect. The communication from Pure Cremation throughout the whole process has been spot on and they made us feel at ease the whole time. I would strongly recommend Pure Cremation based on our experience. Everything was dealt with professionally and with great empathy. We have now had my Father-in-laws ashes returned by hand and the lady who returned him home was lovely and comforting. The urn that he is in is lovely and Pure Cremations have made this whole process easy and taken a massive weight off. Thank you for everything.”

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Posted 4 days ago

Thank you for sharing your experience. It's wonderful to know that Debbie and the rest of the team helped you feel at ease throughout. Take care, Pure Cremation Team

Posted 3 days ago

“Excellent service”

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Posted 4 days ago

Thank you for taking the time to share this positive feedback with us. Kindest regards, Pure Cremation Team

Posted 3 days ago

“It was great to know that everything was taken care of. My wife was was looked after with care and compation. everything went smoothly and i was kept up to date through the whole proccess.”

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Posted 4 days ago

Thank you so much for your feedback, David. It's good to know that we could keep you supported and informed every step of the way. Best wishes, Pure Cremation Team

Posted 3 days ago

“I have absolutely no hesitation in recommending Pure Cremation having employed their services 20 months ago when my Father passed away. They were kind, compassionate, understanding, efficient and professional. Hence I contacted them again 6 weeks ago when my Mother passed. I received the same courteous consideration from start to finish when a nice young man returned their ashes to me in respectful containers. It made the whole sad experience bearable. Thank you Pure Cremation.”

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Posted 4 days ago

Thank you for such a lovely review. We are very sorry for the recent loss of your Father and Mother. We're pleased that our kindness and professionalism brought you some comfort during such a sad time. All the very best, Pure Cremation Team

Posted 3 days ago

“Thank you for a good service just like you did with my Husband and the same for. my lovely daughter Gemma you where very respectful and kind and helpful in every .way would recommend you to my friends”

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Posted 4 days ago

Thank you for your kind words, Wendy. We're honoured to have been able to support you and your family, and your recommendation is also greatly appreciated. Best wishes, Pure Cremation Team

Posted 3 days ago

“Very professional and caring. I honestly can’t thank them enough.”

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Posted 4 days ago

Thank you for your heartfelt feedback. We truly appreciate your review. It's wonderful to know that we were able to support you when you needed it the most. Best wishes, Pure Cremation Team

Posted 3 days ago

“We went with pure cremation as it's what my Auntie wanted. Hearing and reading negative comments about the procedure I was a little apprehensive. I'm sorry this was my first thought. From the initial passing of my Auntie the after care has been exemplary, the phone calls at every point of her 'journey' from polite, friendly staff were very comforting for me as I felt I'd deserted her. The lady (I'm so sorry I've forgotten her name) who brought her home was lovely, she took the time to listen as we talked to her about my Auntie and her personality, her little quirks, her funny one liners and how much she loved my husband, haha She was very informative of the questions asked and gave us good understanding of the procedure”

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Posted 4 days ago

Thank you for sharing such heartfelt words. We’re so pleased our team’s care and regular updates brought you comfort and helped ease any worries you had. It’s lovely to know that the return of your Auntie’s ashes was handled with kindness and that you had the chance to share her stories. All the best, Pure Cremation Team

Posted 3 days ago

Pure Cremation is rated 4.8 based on 5,799 reviews