Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,368 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd February 2026

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A thoroughly professional service. Every member of staff i spoke to we're so caring.”

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Posted 6 hours ago

“Must say that after making my first call after my partner passed away all went smooth. It took a month before ashes were returned but that was due to hospital who had a big fire. Home coming of her ashes was peacefull and full of understanding. Thank you.”

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Posted 8 hours ago

“Pure Crematiom were nothing but exceptional through out the whole process. I must admit to being skeptical when my Dad arranged it for himself, but I have been converted. The process was simple and straight forward from day one, every body I spoke to was so kind, empathetic and just quite frankly amazing! The lady I spoke with on the night my father passed, basically wrapped me up in a virtual hug and guided me throughout the extremely emotional and difficult call. Any questions I’ve had during it all have been answered promptly and they have gone above and beyond to cater for our needs I honestly cannot praise the whole team enough and as a family, we would like to thank you for the great care and respect you showed my Dad”

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Posted 9 hours ago

“Could not fault the service and support given at such a difficult time. Amazing and empathic staff who I could call with any query that I had and they were so helpful. I will be purchasing one for myself and my partner. Helped so much with such a stressful occassion.”

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Posted 9 hours ago

“Excelent service, all the staff are polite and sympathetic in a difficult time losing a loved one. I would highly recomend Pure Cremation for a trouble free and professional service.”

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Posted 9 hours ago

“Professional and courteous from start to finish. Such a relief to have the plan in place, and for it to actioned so smoothly and respectively throughout. Thankyou.”

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Posted 10 hours ago

Thank you for taking the time to share your kind words. We’re glad to hear that the process felt smooth and courteous throughout, and that you felt relieved having the plan in place. All the best, Pure Team

Posted 7 hours ago

“Excellent service. Very nice staff and helpful.”

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Posted 1 day ago

Thank you, Pamela. We are incredibly grateful for your feedback and 5 star rating. Best wishes, Pure Team

Posted 7 hours ago

“Excellent service maybe could do with a better urn”

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Posted 1 day ago

Thank you for letting us know that you found our service to be excellent. We also greatly apprecaite your feedback regarding the urn provided and we've shared this with our team to consider. Kindest regards, Pure Team

Posted 7 hours ago

“Pure cremation are second to none I can not fault pure cremation at all they are caring kind and considerate, they keep you informed and explain everything clearly and in a away of understanding, they are compassionate when returning the ashes and I could not thank them enough from start to when returning the ashes on my dads journey after he had passed. Now I have experienced pure cremation for the first time i am more than likely using the same company for when it's my time to pass, the staff are really friendly and work to a very high standard”

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Posted 1 day ago

Thank you for such a thoughtful review. It really means a great deal to read that you felt supported, informed and treated with kindness and compassion throughout your dad’s journey. Take care, Pure Team

Posted 7 hours ago

“From the very first phone call I made to the return of my loved ones ashes they where just unbelievably kind , caring and professional every step of the way . I can not thank them enough .”

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Posted 1 day ago

Thank you for your wonderful review. It’s really wonderful to read that you felt supported from the first phone call through to the return of your loved one’s ashes, and that the kindness and professionalism of the team made a difference to you. All the best, Pure Team

Posted 7 hours ago

“I would just like to thank Pure Cremation (Molly in particular) for their kind and professional service. I was kept informed throughout the process which was seamless.”

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Posted 1 day ago

Thank you for taking the time to share your kind words and for mentioning Molly. It’s really good to know that you felt informed throughout and that everything felt seamless for you. Kindest regards, Pure Team

Posted 7 hours ago

“I was very pleased with the service offered by Pure Cremation for my mother. I will be signing up for myself in due course.”

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Posted 1 day ago

Thank you, Lyn. We're so pleased to read that you were happy with the service provided for your mother, and it means a great deal to know you are thinking about arranging a plan for yourself in the future. Kindest regards, Pure Team

Posted 9 hours ago

“With the sudden passing of my son pure cremation have been wonderful. They were there for me every step of the way. No matter how silly my questions seemed to me they were very understanding and supportive.”

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Posted 1 day ago

Thank you for sharing your experience. We're so glad that we could be there for you when you needed support. It's lovely to read that you truly felt understood and that we could always answer your questions with compassion. Best wishes, Pure Team

Posted 9 hours ago

“I recently used Pure cremation service as my mum had purchased a pre paid plan, and I’m genuinely grateful for the care and professionalism they provided during such a difficult time. From the first phone call, the staff were compassionate, patient, and incredibly understanding. They guided me through every step with clarity. The arrangements were handled with dignity, but what stood out most was the gentle way they communicated—always respectful, always supportive, and always willing to answer questions. My sincere thanks to all of the team”

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Posted 1 day ago

Thank you for sharing such a thoughtful review. I’m really pleased that the team were able to support you through the process and provide clear, compassionate guidance when everything felt overwhelming. It means a lot to know that the care and dignity shown for your mum gave you reassurance. All the best, Pure Team

Posted 9 hours ago

“Very happy with Pure Cremation's very kind and thoughtful handling of my husband body and cremation. They are to have my body next when it is vacated.”

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Posted 1 day ago

Thank you for your fantastic feedback. It was our privilege to support you, and we are very grateful for your words. Best wishes, Pure Team

Posted 9 hours ago

“Thank you so much”

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Posted 1 day ago

Thank you for your positive review. It was an honour to support you. Kindest regards, Pure Team

Posted 9 hours ago

“What a wonderful service.not only did they carry out the cremation but the fact you have someone at the end of the phone who check on how you are every few days whick i found amazing, the person who called me was Molly and she was brilliant. I also spoke to several other assisant and they were also very helpful.Having My Husband brought back to me by Pure Cremation was a wonderful thing for them to do the person whow brought him back was called Rick.I can`t praise this company enough and have told my collegues and friends what a wonderful Service you give.”

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Posted 1 day ago

Thank you for sharing this with us. It's nice to read that the regular calls to check in on how you were feeling made a positive difference. We're especially pleased to know that both Molly and Rick helped you feel supported and cared for. Kindest regards, Pure Team

Posted 9 hours ago

“Professional service. Only down side thought they contacted me too soon after being told of my my mothers death to ask questions etc”

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Posted 2 days ago

Thank you so much for taking the time to share your experience. We really value your input and want you to know that we've passed your feedback on to the right team. They will carefully review the arrangements to ensure that it meets our high standards. We'll also review our internal process to look at how we could improve this aspect of our service. Kind regards, Pure Team

Posted 9 hours ago

“From the first phone call of my husbands passing till the delivery of his ashes was done with dignity for him and care for me.im so glad that pure cremations took the strain for me as losing my soul mate was a task I wasn't ready for let alone arranging a funeral. The only criticism I have is could emails come from pure cremations and not a personal/work email. I found it hard to find their communication due to the volume of email I receive.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your experience. We're really pleased that we were able to support you from your first phone call through to the return of your husband’s ashes. We'd also like to thank you for your feedback regarding email communication. That’s really helpful, and we will raise this with the appropriate team to see how we can improve this in the future. All the best, Pure Team

Posted 9 hours ago

“This was my first experience of using a direct cremation company. The service and overall experience was outstanding.”

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Posted 2 days ago

Thank you for sharing your experience. We're really pleased to read that your experience with Pure felt outstanding. It’s good to know the team were able to support you and make the process feel straightforward. Kindest regards, Pure Team

Posted 9 hours ago

Pure Cremation is rated 4.8 based on 6,368 reviews