Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,048 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I had used Pure Cremation before and had no doubts about using them when the time came. We didn't wish to take out a pre-paid plan and when my husband passed away peacefully at home I called them within a couple of hours. They were very kind, explained everything clearly, and a local funeral director collected him from home a few hours later. I was informed when he had been moved to Andover and Pure Cremation kept me updated at every stage. His ashes were returned to me 17 days after his cremation and I feel far happier knowing that he is back home with me until my time comes and then our ashes will be scattered together by the family. A traditional funeral can be very difficult when you are already feeling so raw and vulnerable and Pure Cremation offered us the ideal solution. We celebrated his life without the stress of a funeral and I wouldn't hesitate to recommend Pure Cremation. On the day he was cremated I looked online at the crematorium in Andover and was very impressed with the location and the facilities and knew he was in safe hands. Thank you, Pure Cremation.”

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Posted 1 month ago

Thank you for sharing such a moving account of your experience with us. It means a great deal to know that we could provide the support you needed and help you celebrate your husband’s life in a way that felt right for you and your family. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service throughout, i would highly recommend. Only thing they could do better is supply a better urn as it looks like a plastic cereal box so we had to buy one separately but everything else was great.”

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Posted 1 month ago

Thank you for your feedback and recommendation. It's good to hear that you found our service to be excellent throughout. We also really appreciate your feedback regarding the urn. We'll take this on board as we continue to improve our service. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very pleased how you handled my brother's funeral. Very professional and made things easier for myself and my family.”

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Posted 1 month ago

Thank you, Valerie. We're so glad to hear that our professional support made this difficult time a little easier for you and your family. Your kind words mean a lot to us. All the best, Pure Cremation Team

Posted 1 month ago

“Did exactly what they said they would. Trouble free dealings.”

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Posted 1 month ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Cremation Team

Posted 1 month ago

“Absolutely amazing, took care of everything from start to finish, kept us up to date on everything, highly recommend, 5 star treatment, couldn't of asked for a better company 😊”

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Posted 1 month ago

Thank you for your incredible feedback. We're delighted to hear that you felt well taken care of at every stage. Providing the best possible support to our families is what we strive for, and it's wonderful to know we met your expectations. All the best, Pure Cremation Team

Posted 1 month ago

“Brilliant service from day 1”

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Posted 1 month ago

Thank you, Harkamal. Your positive feedback means the world to our entire team. Take care, Pure Cremation Team

Posted 1 month ago

“Excellent service, kind, compassionate, explained everything, offered compassion and comfort. Made a terrible time, easier. I can not thank everyone we spoke to highly enough, especially Linda, who I spoke to 1st, I’d just list my grandad and then 3 months later my dad, I was struggling to cope, her kind words, kept me going.”

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Posted 1 month ago

Thank you for this wonderful feedback. We are truly touched to know that Linda’s compassionate support helped you during such a difficult time. It's our priority to provide comfort and understanding, and we’re grateful that we could be there for you. All the best, Pure Cremation Team

Posted 1 month ago

“Everything was great and would get 5 stars. However they were supposed to tell me on the day my dad was to be cremated, which was not. Other than that no compliants.”

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Posted 1 month ago

Thank you for taking the time to share your experience. We're glad that we could offer a great service overall; however, we're sorry to hear that you did not receive an update from our team when expected. We will look into this right away to understand what happened and a member of our team will get in touch with you shortly. If there is anything we can do in the meantime, please don't hesitate to let us know. Best wishes, Pure Cremation Team

Posted 1 month ago

“Thank you for all the help and delivery”

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Posted 1 month ago

Thank you for your kind words, Christopher. We're glad to hear you found our support helpful throughout the arrangements. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Five stars but lost one because when I made first contact by phone using number on their web site, I had to go through THREE menus and stil didn't get to speak to anyone. I did register for a call back whch happened with a couple of days. This is not the start I wanted as my wife had just died. After that, however, everything went as well as can be expected with regular updates thoughout the process and easy contact by phone or email. Ashes have just been returned to me so I'm glad I did chose Pure Cremation on the recommendation of a neighbour.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback and for your kind words about the service you received. We’re very sorry to learn about the difficulties you faced when first contacting us, and we’d like to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your wife’s full name and your preferred contact details. Please mention "review" in the subject line so that a senior manager can prioritise your enquiry. Best wishes, Pure Cremation Team

Posted 1 month ago

“No problems at any stage of the process. All enquiries met with straight understandable answers”

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Posted 1 month ago

Thank you for sharing your experience, Christopher. We're delighted to hear that you found the process smooth and our answers clear and straightforward. Kindest regards, Pure Cremation Team

Posted 1 month ago

“My late husband Steve was treated with respect and dignity, the team at pure cremation were very respectful of our wishes from the very start.”

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Posted 1 month ago

Thank you for taking the time to share your touching feedback. It's good to know that we could provide Steve with the respect and dignity he deserved and that you felt supported by our caring team. All the best, Pure Cremation Team

Posted 1 month ago

“Very helpful going through all of the process kept me informed about everything and very nice people to deal with in not so good circumstances thank you pure cremations for all of your kindness and understanding would recommend to anyone”

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Posted 1 month ago

Thank you for your wonderful review, David. We're glad to know that our team was able to provide the support and kindness you needed at this time. Best wishes, Pure Cremation Team

Posted 1 month ago

“They were very professional and friendly”

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Posted 1 month ago

Thank you for this great feedback. We're pleased you found our team professional and friendly. Take care, Pure Cremation Team

Posted 1 month ago

“Great communication throughout the difficult process”

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Posted 1 month ago

Thank you for your positive feedback, Helen. Best wishes, Pure Cremation Team

Posted 1 month ago

“Here’s a polished version of your review for Pure Cremation: ⸻ ⭐⭐⭐⭐⭐ We found Pure Cremation to be professional, empathetic, and very understanding throughout. The whole process from start to finish was excellent and handled with care. The price we were quoted was exactly what we paid, with no hidden costs. We would not hesitate to recommend them to others.”

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Posted 1 month ago

Thank you for sharing your experience with us. It's great to hear that you found our team professional and understanding at every step. Your recommendations are also greatly appreciated. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation Ltd have been amazing with us from the very first phone call arranging a pure cremation, to the day our family member was returned home to us. A very supportive team, compassionate and caring communication updating us every step of the way. They looked after our family member well, with dignity and pride.”

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Posted 1 month ago

Thank you for sharing such thoughtful words. We’re so pleased that our team could provide compassionate support and clear updates at every step. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Every single person I spoke to was so kind, helpful and respectful, and calmed me when I was anxious ….”

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Posted 1 month ago

Thank you for sharing your experience with us. It truly means a lot to know that we could offer kindness and reassurance when you needed it. We’re glad that each person you spoke to made you feel supported and respected. All the best, Pure Cremation Team

Posted 1 month ago

“SERVICE BEYOND ANYTHING YOU CAN IMAGINE. MANY THANKS TO ALL WITHIN PURE CREMATION FOR A SERVICE WELL DONE.”

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Posted 1 month ago

Thank you so much for your kind words. We're grateful to hear that you felt our service exceeded your expectations. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 6,048 reviews