Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 6,682 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th April 2026

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone involved in the company were so nice and friendly. From start to the finish they kept me up to date with everything. Lovely people ❤️”

Helpful Report

Posted 4 days ago

Thank you for your feedback. It’s wonderful to read that our team were able to keep you informed and provide friendly support throughout. We’re glad it helped make a difficult time a little easier for you. Best wishes, Pure Team

Posted 1 day ago

“On first contact the telephone was answered very quickly. The process was very straightforward and carried out in a sympathetic and professional manner. I have no hesitation in recommending Pure Cremations to anyone wanting a no nonsense approach to dealing with their loss.”

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Posted 4 days ago

Thank you, Kim. We’re glad that our team could respond quickly and guide you through the process in a straightforward and compassionate way. It’s also wonderful to read that you would recommend our service to others. Kindest regards, Pure Team

Posted 1 day ago

“Very helpful,kind not just to me also spared time for my little dog, my dear departed one was treated with respect.”

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Posted 4 days ago

Thank you for sharing your experience with us. It's lovely to know that you felt truly cared for and respected throughout. Kind regards, Pure Team

Posted 1 day ago

“Wonderful service. Thank you.”

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Posted 4 days ago

Thank you very much for this great feedback. Best wishes, Pure Team

Posted 1 day ago

“Very good service”

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Posted 5 days ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 1 day ago

“Very friendly always available to talk”

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Posted 5 days ago

Thank you for your positive feedback. It's great to know that you appreciated being able to speak to our friendly team whenever you needed to. All the best, Pure Team

Posted 1 day ago

“Respectful, efficient, plentiful communication, and everything ran smoothly and without any fuss. All staff were pleasant and very helpful. Highly recommended.”

Helpful Report

Posted 5 days ago

Thank you, Valerie. We’re delighted that you felt the process was respectful and efficient, with clear communication from our caring team. Your recommendation means a lot to us. Best wishes, Pure Team

Posted 1 day ago

“Great company very kind and caring. Talked me through the whole process,kept me informed of every stage Making everything as easy as possible.”

Helpful Report

Posted 5 days ago

Thank you so much. We’re really pleased that you felt supported and that we could make the process as straightforward as possible. Kind regards, Pure Team

Posted 1 day ago

“No communication unless prompted. Very defensive regarding their own stated service commitments. Empirically inadequate service. A complaint has been already submitted and yet you have asked for a review of the service you provided! Your case reference: CASE- 002942. Please ensure these comments are posted for the information of others.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to leave a review. We’ve carefully reviewed the details of your loved one’s arrangements and have been in touch with you directly. We are satisfied that the service provided met the high standards we aim for, but if you’d like to discuss this further, you can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 1 day ago

“Pure Cremation did everything that they had promised when my wife died. They communicated with care and compassion and having one point of contact made communication correct and meaningful. I am so pleased that we signed up with them.”

Helpful Report

Posted 5 days ago

Thank you for your great review. We’re really pleased that the support and communication you received made a difference during such a difficult time. Knowing that having one point of contact helped keep everything clear and personal is exactly what we hope to provide for every family. Kind regards, Pure Team

Posted 1 day ago

“Really excellent service and on a one to one basis. Could not have been more impressed.”

Helpful Report

Posted 5 days ago

Thank you for your kind words, Pamela. We’re really glad you felt supported and that you were impressed with our service. Kind regards, Pure Team

Posted 1 day ago

“Thank you, Pure Cremation, for making a very difficult situation a lot easier. When a relative passed away far away across the country, with no close family nearby and very little information, you provided clear, thorough guidance and kept us informed every step of the way. Your kindness, patience, and thoughtful communication gave us essential support and your assistance with Green Form helped us manage the process. We are deeply grateful for how you handled everything.”

Helpful Report

Posted 5 days ago

Thank you for sharing your experience with others. We’re really glad we could provide clear guidance and support when you were managing things from afar. It's also good to know that our communication and help with the Green Form made a positive difference. Best wishes, Pure Team

Posted 1 day ago

“The service that Pure Cremation delivered from the start of the process to the end was very respectful & proffessional. Their communication was fantastic & they explained to me exactly what would happen at every stage of the process. They made a difficult time for the family as easy & straight forward as they could.”

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Posted 5 days ago

Thank you for your kind words, Keith. We’re glad that we could provide respectful and clear support during this time, and that you felt well informed at every stage. Kindest regards, Pure Team

Posted 1 day ago

“I have used pure cremation twice for my dad last year and just recently my uncle. I've found them very helpful, respectful and professional both times. I dealt with John both times over the phone. I would highly recommend the service provided if you don't want a traditional service. We held a very private memorial and planted 2 trees at home after we were told the committal had happened as only me and my mum only family left.”

Helpful Report

Posted 5 days ago

Thank you for your lovely feedback. It’s good to read that John and the team were able to make things straightforward and respectful for both your dad and uncle. Holding your own private memorial and planting trees at home sounds like a truly special way to honour them. All the best, Pure Team

Posted 1 day ago

“Efficient handling of the whole process was very good - no complaints on the whole Could have done without the follow up ‘sales pitch’ phone call after first initial contact, which was a bit pressurised at a time when I could of done without it”

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Posted 6 days ago

Thank you for taking the time to leave a review. It's great to know that overall you were pleased with the efficent service provided. We're sorry to read about the call you received after your initial contact with us. We will look into this further to understand why this happened and share feedback with the relevant team. Best wishes, Pure Team

Posted 1 day ago

“Pure Cremation was the choice of my late mother who opted for the most basic plan as she didn’t want a traditional funeral as at 94 she had survived most of her family and friends. As her son I did not agree with her decision. The company was attentive and efficient immediately following her passing and removed her body promptly to their chapel of rest. Following registration of her death they appraised me when her cremation would take place although would not commit to a time. They also booked a day and time for us to scatter her ashes in their garden of remembrance, which was her wish. This was the last time Pure Cremation contacted me, failing to inform me her cremation had actually taken place. I contacted them had this confirmed and confirmed the time and attendance at her scattering. This event was so clinical and the staff member insisted on referring to my mother as Mrs S throughout. They didn’t even offer condolences. The so called garden of remembrance was the grassed areas either side of the access road and surrounding their car park. We found the whole process cold and undignified. Had I known all this I would have ignored her wishes and given her the send off she deserved. Pure Cremation make their service sound so appealing on the TV. Do your due diligence before signing up if you can afford do say goodbye the traditional way.”

Helpful Report

Posted 6 days ago

Thank you for sharing such detailed feedback. We’re pleased that our team was attentive and efficient immediately following your mother’s passing and that we were able to arrange the scattering of her ashes according to her wishes. We always aim to respect the choices of the person in our care. We’re sorry, however, that the experience didn’t feel personal for you. We understand how important it is to feel supported and informed at such a sensitive time, and we regret that you felt our communication and the way the scattering was handled didn’t meet your expectations. Your feedback is very important, and we’ll be sharing it with our team so they can review the arrangements and communication and look at how we can better support families in the future. If you’d like to discuss your experience further, please contact us on 0800 033 7737 or email customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 1 day ago

“I would recomend Pure Cremation , we had them for my brother. From start to finish they treat you with respect, compassion more like family. Dawn kept me informed every step of the way, from collecting him from hospital and having him in their care. She told me when his commital was , when they would deliver his ashes which Dave did with compasion and dignaty, and the urn is beautiful.”

Helpful Report

Posted 6 days ago

Thank you for sharing this. We’re really glad Dawn and Dave were able to guide you through everything and provide a caring, respectful service. It’s wonderful to know the arrangements and the delivery of your brother’s ashes also met your expectations. Take care, Pure Team

Posted 1 day ago

“very satisfied with the exelent service thankyou very much a goodthing for people.”

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Posted 6 days ago

Thank you so much for your kind words. We’re delighted that you were very satisfied with our service and appreciate you taking the time to share your experience. Best wishes, Pure Team

Posted 1 day ago

“Thank you for looking after my partner it took away a lot of stress. Highly satisfied and would recommend pure cremation”

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Posted 6 days ago

It's so good to know that we could provide support and take care of everything. Thank you for your feedback and recommendation. Kind regards, Pure Team

Posted 2 days ago

“During the dark days of my beloved husband's passing, every member of each Department of the Pure Cremation Team I have dealt with/spoken to has shown me such Kindness, Compassion & Helpfullness. I'll never forget this & am glad we made the decision to take out our Pure Policies last year.”

Helpful Report

Posted 6 days ago

Thank you for your heartfelt feedback. We’re truly glad that our team could be there for you during such a difficult time, and that you felt kindness, compassion and helpfulness throughout. Kindest regards, Pure Team

Posted 2 days ago

Pure Cremation is rated 4.8 based on 6,682 reviews