Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,413 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th June 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end Pure Cremation supported us with respect and dignity. Our appointed contact always rang when he said he was going to and kept us informed every week. At a time of sadness and grief they took away all the pressure and worry and we are extrememly grateful to everyone involved.”

Helpful Report

Posted 4 days ago

Thank you for your great feedback. We're pleased that you felt respected and looked after with dignity throughout your loved one's arrangements. It's also wonderful to know that we helped in taking away some of the pressure and worry during this time. Best wishes, Pure Cremation Team

Posted 3 days ago

“We liked the the no fuss oranisation of cremation, it was quick and effecient, competively priced and communication was good, the only slight criticism was the container the ashes were in, a plastic box, for £50 from a company starting with AM, you can get a very nice aluminium with enamel coating I would humbly suggest that perhaps it would be nice to have a choice for the urn.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your experience with us. We're really pleased you found our service to be efficient and that you appreciated the communication you received from our team throughout the arrangements. We also value your feedback regarding the urn. We have carefully chosen our urn for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. We do offer every family the option to send an alternative urn. However, we will look at ways at making this information clearer to families in the future and pass on your feedback to the relevant team. Best wishes, Pure Cremation Team

Posted 3 days ago

“Has with my brothers Cremation, Pure ticked all the right boxes again when it came to my wife. the service is top notch and the people there are great.”

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Posted 4 days ago

Thank you for your kind words. We’re grateful for your trust in us once again. It’s heartening to know our team provided the top-notch service you and your family deserve. Best wishes, Pure Cremation Team

Posted 3 days ago

“My dad passed away a month ago I chose pure cremations. I just want to say from the bottom of my heart,thankyou. From booking ,till the end they were wonderful, caring , and always kept in touch.”

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Posted 5 days ago

Thank you so much for your touching feedback. We are truly honoured to have been able to support you during this time, and it's wonderful to hear that we could provide the care and communication you needed. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Pure Cremation more than exceeded my expectations with a fast, efficient, friendly and caring service throughout the whole process. From my initial contact at 5.30 am following the passing of my Father through to the hand delivery of his ashes at a place and time of my choosing, I have felt respected and valued by your team. I have already recommended Pure Cremation to friends and have encouraged them to consider your Funeral Plan. Excellent value for money - and exactly what my Father would have wanted Thank you!”

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Posted 5 days ago

Thank you so much for sharing your experience with us. It means a lot that we could be there for you at every step. All the very best, Pure Cremation Team

Posted 3 days ago

“Very caring professional and also very helpful always kept you informed.i was very happy with all the services from pure cremation and if this is what your loved one wants I would recommend it”

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Posted 5 days ago

Thank you for rating us with 5 stars. It’s wonderful to know you were happy with our service, and we truly appreciate your recommendation. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Brilliant service. The team were always very caring and informed me what was going on every step of the way. I was very confident that my son was very well looked after. Thank you all”

Helpful Report

Posted 5 days ago

Thank you for your wonderful feedback. It means a lot to us that you felt cared for and kept informed every step of the way. Best wishes, Pure Cremation Team

Posted 3 days ago

“Very efficient and made the whole process as painless as it could be under circumstances”

Helpful Report

Posted 5 days ago

Thank you for your positive feedback. It's good to know that we were able to make the process as painless as possible for you and that you found our team to be efficient. Kindest regards, Pure Cremation Team

Posted 3 days ago

“I was very impressed with the professional service that I received from everyone I spoke to. The person that delivered my mother's ashes was very caring to my father. I would recommend Pure Cremations to friends.”

Helpful Report

Posted 5 days ago

Thank you for sharing your experience of our care. It's good to know that you felt supported throughout, right up to the hand return of your mother's ashes. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Very professional, helpful and friendly and respectful. Pure cremation made the dead of my mother so less stressful, I would recommend them to anyone who needs help at such a sad and stressful time.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your experience. It means a great deal to know we could help lighten some of the stress during such a painful time. We’re glad you found our team supportive and respectful, that's exactly what we hope to offer every family. All the best, Pure Cremation Team

Posted 3 days ago

“Very professional and compassionate care in the time that Dad was in their care. We could not have been more satisfied.”

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Posted 5 days ago

Thank you for your wonderful review. Knowing you were fully satisfied with the care and support provided means everything to us Take care, Pure Cremation Team

Posted 3 days ago

“Thank you to everyone at pure cremation, from the moment my mum passed away it has been so straightforward. The communication was outstanding and to all they were so friendly and professional. Thank you”

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Posted 6 days ago

Thank you for your kind feedback. It’s lovely that you found everything straightforward and that our team’s communication and professionalism stood out. Best wishes, Pure Cremation Team

Posted 3 days ago

“Absolutely amazing service from start to finish , the service was so professional and caring when you most need it would highly recommend this service.”

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Posted 6 days ago

Thank you so much. It means a great deal knowing we could be there for you when it mattered most. Your recommendation is very much appreciated. Best wishes, Pure Cremation Team

Posted 3 days ago

“Exelant service”

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Posted 6 days ago

Thank you for sharing this with us, your feedback is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Excellent service with a very professional approach to such a sensitive matter highly recommended to take care of your love ones”

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Posted 6 days ago

Thank you, Jason. We are delighted with your recommendation and positive feedback. Take care, Pure Cremation Team

Posted 3 days ago

“My Brother and I saw Mum just after she had passed away. The care home hadn't got facilities to keep her there and Pure Cremation were kind enough to ask if anyone else would like to see her before they collected her the same day. They would have waited. Sadly, it was over a Bank Holiday, and the process was a little longer before we could register her to progress her journey. We were contacted about the commital date then contacted with the date her ashes would be delivered. A lovely lady brought Mum to my address and settled her into my home. Always someone at the end of the phone no matter your enquiry. Kind, thoughtful and respectful. I would highly recommend.”

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Posted 6 days ago

Thank you for taking the time to share your experience with us. We're so glad we could support you and your brother in honouring your mum’s wishes, and that you felt kindness and care throughout. It means a lot to know our team could be there for you. All the best, Pure Cremation Team

Posted 3 days ago

“Arrangements were handled with compassion and professional care. I must mention Lee Jones as being outstanding and Brooke who delivered my husband's ashes was lovely.”

Helpful Report

Posted 6 days ago

Thank you for your kind words. We’re so pleased that everything was handled with compassion and professionalism, just as it should be. Lee and Brooke will be especially touched to know they made such a positive difference. Best wishes, Pure Cremation Team

Posted 3 days ago

“Very good, kind and efficient service”

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Posted 6 days ago

Thank you for taking the time to share this wonderful feedback with us. Kindest regards, Pure Cremation Team

Posted 6 days ago

“Very friendly staff lovely lady that brought ashes willrecommend you”

Helpful Report

Posted 6 days ago

Thank you so much for your lovely review. Your recommendation means a lot to us. All the best, Pure Cremation Team

Posted 6 days ago

“I'd already engaged with a local funeral director for the cremation of my husband's remains, however their computer system became compromised and it wasn't possible to communicate a timeline to me. Also, I found their people skills somewhat lacking and the attitude was not one of condolence but of when the fee should be paid and what extras were available. Hence me calling Pure Cremation which I wished I'd done initially. The attitude from the person I spoke to on that first call was one of condolence, concern and efficiency and that's the way it remained throughout. They collected my husband from a funeral parlour that the hospital had released him to, without consent I might add, PC dealt with the whole situation in a timely and coordinated manner with phone calls informing me of the next move. Unfortunately for her, on the day of delivering his ashes to me the young lady arrived absolutely drenched in the pouring rain with a huge smile on her face apologising for the bag being wet, she was very sweet and rounded off what was a relatively stress free, in the end, situation in sad circumstances. Well done Pure Cremation and thank you.”

Helpful Report

Posted 6 days ago

Thank you so much for sharing this feedback with us. It means the world to know that from your very first call, you felt treated with genuine care and compassion. We’ll be sure to pass on your kind words to the whole team, especially the young lady who braved the rain to deliver your husband’s ashes. Your description of her arriving soaked but still smiling says everything about the dedication and heart our colleagues put into their work. Thank you again for your moving words and for letting us play a part in honouring your husband. Best wishes, Pure Cremation Team

Posted 6 days ago

Pure Cremation is rated 4.8 based on 5,413 reviews