Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,057 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, prompt responses throughout the process. Makes a difficult time that bit easier.”

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Posted 2 months ago

Thank you for your kind words, Tracy. We’re glad to hear that our service helped to ease a difficult time for you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Everything was perfect”

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Posted 2 months ago

Thank you so much for your wonderful feedback. We're pleased to hear that everything met your expectations. All the best, Pure Cremation Team

Posted 2 months ago

“I was pleased with the services I received I was treated with compassion throughout”

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Posted 2 months ago

Thank you for your positive feedback. It's good to know you were pleased with the support and compassion provided by our team. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Marvellous service,care couldn’t fault”

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Posted 2 months ago

Thank you for this lovely feedback, Moira. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very professional made everything easy for me. Brought my uncles ashes back to my door,polite and courteous kept me informed all the way.”

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Posted 2 months ago

Thank you for your kind words. We’re so pleased to hear that everything was straightforward and that you felt supported throughout the process. It was our privilege to care for your uncle and to return his ashes safely to you. Best wishes, Pure Cremation Team

Posted 2 months ago

“The two gentlmen were polite, friendly and caried for my father respectfully . Bur I think they should have requested a covering to be put down over the carpet , as very dirty marks were left from the trolley wheels .”

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Posted 2 months ago

Thank you for your kind words and for highlighting the respectful care your father received. We also appreciate your feedback about the need for floor covering and have shared it with the relevant team manager to take into consideration for the future. All the best, Pure Cremation Team

Posted 2 months ago

“Would not hesitate to recommend this company to anyone, from the initial buying of plan to the returning of our loved ones ashes, we have been kept informed and treated with utmost respect, so thank you to all involved”

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Posted 2 months ago

Thank you for your great feedback and recommendation. We're pleased that you have felt informed and respected at every stage of care. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Pure Cremation have been absolutely brilliant after my brother passed away they treated him with dignity and respect, very professional and caring. I would highly recommend Pure Cremation.”

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Posted 2 months ago

Thank you for your touching feedback. It's good to hear that we could provide the dignity and care that your dear brother deserved. Best wishes, Pure Cremation Team

Posted 2 months ago

“Professional and very compassionate service from start to finish. Thank you so much”

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Posted 2 months ago

Thank you, Elaine, for your wonderful review. We're thrilled to hear that you found our team to offer a professional and compassionate service from start to finish. Best wishes, Pure Cremation Team

Posted 2 months ago

“My husband and I had used Pure Cremation before and had no doubts about using them when the time came. We didn't wish to take out a pre-paid plan and when my husband passed away peacefully at home I called them within a couple of hours. They were very kind, explained everything clearly, and a local funeral director collected him from home a few hours later. I was informed when he had been moved to Andover and Pure Cremation kept me updated at every stage. His ashes were returned to me 17 days after his cremation and I feel far happier knowing that he is back home with me until my time comes and then our ashes will be scattered together by the family. A traditional funeral can be very difficult when you are already feeling so raw and vulnerable and Pure Cremation offered us the ideal solution. We celebrated his life without the stress of a funeral and I wouldn't hesitate to recommend Pure Cremation. On the day he was cremated I looked online at the crematorium in Andover and was very impressed with the location and the facilities and knew he was in safe hands. Thank you, Pure Cremation.”

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Posted 2 months ago

Thank you for sharing such a moving account of your experience with us. It means a great deal to know that we could provide the support you needed and help you celebrate your husband’s life in a way that felt right for you and your family. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent service throughout, i would highly recommend. Only thing they could do better is supply a better urn as it looks like a plastic cereal box so we had to buy one separately but everything else was great.”

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Posted 2 months ago

Thank you for your feedback and recommendation. It's good to hear that you found our service to be excellent throughout. We also really appreciate your feedback regarding the urn. We'll take this on board as we continue to improve our service. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very pleased how you handled my brother's funeral. Very professional and made things easier for myself and my family.”

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Posted 2 months ago

Thank you, Valerie. We're so glad to hear that our professional support made this difficult time a little easier for you and your family. Your kind words mean a lot to us. All the best, Pure Cremation Team

Posted 2 months ago

“Did exactly what they said they would. Trouble free dealings.”

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Posted 2 months ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Cremation Team

Posted 2 months ago

“Absolutely amazing, took care of everything from start to finish, kept us up to date on everything, highly recommend, 5 star treatment, couldn't of asked for a better company 😊”

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Posted 2 months ago

Thank you for your incredible feedback. We're delighted to hear that you felt well taken care of at every stage. Providing the best possible support to our families is what we strive for, and it's wonderful to know we met your expectations. All the best, Pure Cremation Team

Posted 2 months ago

“Brilliant service from day 1”

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Posted 2 months ago

Thank you, Harkamal. Your positive feedback means the world to our entire team. Take care, Pure Cremation Team

Posted 2 months ago

“Excellent service, kind, compassionate, explained everything, offered compassion and comfort. Made a terrible time, easier. I can not thank everyone we spoke to highly enough, especially Linda, who I spoke to 1st, I’d just list my grandad and then 3 months later my dad, I was struggling to cope, her kind words, kept me going.”

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Posted 2 months ago

Thank you for this wonderful feedback. We are truly touched to know that Linda’s compassionate support helped you during such a difficult time. It's our priority to provide comfort and understanding, and we’re grateful that we could be there for you. All the best, Pure Cremation Team

Posted 2 months ago

“Everything was great and would get 5 stars. However they were supposed to tell me on the day my dad was to be cremated, which was not. Other than that no compliants.”

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Posted 2 months ago

Thank you for taking the time to share your experience. We're glad that we could offer a great service overall; however, we're sorry to hear that you did not receive an update from our team when expected. We will look into this right away to understand what happened and a member of our team will get in touch with you shortly. If there is anything we can do in the meantime, please don't hesitate to let us know. Best wishes, Pure Cremation Team

Posted 2 months ago

“Thank you for all the help and delivery”

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Posted 2 months ago

Thank you for your kind words, Christopher. We're glad to hear you found our support helpful throughout the arrangements. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Five stars but lost one because when I made first contact by phone using number on their web site, I had to go through THREE menus and stil didn't get to speak to anyone. I did register for a call back whch happened with a couple of days. This is not the start I wanted as my wife had just died. After that, however, everything went as well as can be expected with regular updates thoughout the process and easy contact by phone or email. Ashes have just been returned to me so I'm glad I did chose Pure Cremation on the recommendation of a neighbour.”

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Posted 2 months ago

Thank you for sharing your feedback and for your kind words about the service you received. We’re very sorry to learn about the difficulties you faced when first contacting us, and we’d like to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your wife’s full name and your preferred contact details. Please mention "review" in the subject line so that a senior manager can prioritise your enquiry. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 6,057 reviews