Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,407 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th June 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. The team were always very caring and informed me what was going on every step of the way. I was very confident that my son was very well looked after. Thank you all”

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Posted 3 days ago

Thank you for your wonderful feedback. It means a lot to us that you felt cared for and kept informed every step of the way. Best wishes, Pure Cremation Team

Posted 1 day ago

“Very efficient and made the whole process as painless as it could be under circumstances”

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Posted 3 days ago

Thank you for your positive feedback. It's good to know that we were able to make the process as painless as possible for you and that you found our team to be efficient. Kindest regards, Pure Cremation Team

Posted 1 day ago

“I was very impressed with the professional service that I received from everyone I spoke to. The person that delivered my mother's ashes was very caring to my father. I would recommend Pure Cremations to friends.”

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Posted 3 days ago

Thank you for sharing your experience of our care. It's good to know that you felt supported throughout, right up to the hand return of your mother's ashes. Kindest regards, Pure Cremation Team

Posted 1 day ago

“Very professional, helpful and friendly and respectful. Pure cremation made the dead of my mother so less stressful, I would recommend them to anyone who needs help at such a sad and stressful time.”

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Posted 3 days ago

Thank you for taking the time to share your experience. It means a great deal to know we could help lighten some of the stress during such a painful time. We’re glad you found our team supportive and respectful, that's exactly what we hope to offer every family. All the best, Pure Cremation Team

Posted 1 day ago

“Very professional and compassionate care in the time that Dad was in their care. We could not have been more satisfied.”

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Posted 3 days ago

Thank you for your wonderful review. Knowing you were fully satisfied with the care and support provided means everything to us Take care, Pure Cremation Team

Posted 1 day ago

“Thank you to everyone at pure cremation, from the moment my mum passed away it has been so straightforward. The communication was outstanding and to all they were so friendly and professional. Thank you”

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Posted 4 days ago

Thank you for your kind feedback. It’s lovely that you found everything straightforward and that our team’s communication and professionalism stood out. Best wishes, Pure Cremation Team

Posted 1 day ago

“Absolutely amazing service from start to finish , the service was so professional and caring when you most need it would highly recommend this service.”

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Posted 4 days ago

Thank you so much. It means a great deal knowing we could be there for you when it mattered most. Your recommendation is very much appreciated. Best wishes, Pure Cremation Team

Posted 1 day ago

“Exelant service”

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Posted 4 days ago

Thank you for sharing this with us, your feedback is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 1 day ago

“Excellent service with a very professional approach to such a sensitive matter highly recommended to take care of your love ones”

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Posted 4 days ago

Thank you, Jason. We are delighted with your recommendation and positive feedback. Take care, Pure Cremation Team

Posted 1 day ago

“My Brother and I saw Mum just after she had passed away. The care home hadn't got facilities to keep her there and Pure Cremation were kind enough to ask if anyone else would like to see her before they collected her the same day. They would have waited. Sadly, it was over a Bank Holiday, and the process was a little longer before we could register her to progress her journey. We were contacted about the commital date then contacted with the date her ashes would be delivered. A lovely lady brought Mum to my address and settled her into my home. Always someone at the end of the phone no matter your enquiry. Kind, thoughtful and respectful. I would highly recommend.”

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Posted 4 days ago

Thank you for taking the time to share your experience with us. We're so glad we could support you and your brother in honouring your mum’s wishes, and that you felt kindness and care throughout. It means a lot to know our team could be there for you. All the best, Pure Cremation Team

Posted 1 day ago

“Arrangements were handled with compassion and professional care. I must mention Lee Jones as being outstanding and Brooke who delivered my husband's ashes was lovely.”

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Posted 4 days ago

Thank you for your kind words. We’re so pleased that everything was handled with compassion and professionalism, just as it should be. Lee and Brooke will be especially touched to know they made such a positive difference. Best wishes, Pure Cremation Team

Posted 1 day ago

“Very good, kind and efficient service”

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Posted 4 days ago

Thank you for taking the time to share this wonderful feedback with us. Kindest regards, Pure Cremation Team

Posted 4 days ago

“Very friendly staff lovely lady that brought ashes willrecommend you”

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Posted 4 days ago

Thank you so much for your lovely review. Your recommendation means a lot to us. All the best, Pure Cremation Team

Posted 4 days ago

“I'd already engaged with a local funeral director for the cremation of my husband's remains, however their computer system became compromised and it wasn't possible to communicate a timeline to me. Also, I found their people skills somewhat lacking and the attitude was not one of condolence but of when the fee should be paid and what extras were available. Hence me calling Pure Cremation which I wished I'd done initially. The attitude from the person I spoke to on that first call was one of condolence, concern and efficiency and that's the way it remained throughout. They collected my husband from a funeral parlour that the hospital had released him to, without consent I might add, PC dealt with the whole situation in a timely and coordinated manner with phone calls informing me of the next move. Unfortunately for her, on the day of delivering his ashes to me the young lady arrived absolutely drenched in the pouring rain with a huge smile on her face apologising for the bag being wet, she was very sweet and rounded off what was a relatively stress free, in the end, situation in sad circumstances. Well done Pure Cremation and thank you.”

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Posted 4 days ago

Thank you so much for sharing this feedback with us. It means the world to know that from your very first call, you felt treated with genuine care and compassion. We’ll be sure to pass on your kind words to the whole team, especially the young lady who braved the rain to deliver your husband’s ashes. Your description of her arriving soaked but still smiling says everything about the dedication and heart our colleagues put into their work. Thank you again for your moving words and for letting us play a part in honouring your husband. Best wishes, Pure Cremation Team

Posted 4 days ago

“From the moment I contacted Pure Cremation I received a respectful and caring attitude from everyone I spoke to. I was kept fully informed as to what was happening including the date of my mother's cremation. Her ashes were returned by a very nice young man well within the time stated. I cannot thank Pure Cremation enough for making such a sad time so less stressful. I would recommend to everyone and intend to take out a plan myself.”

Helpful Report

Posted 4 days ago

Thank you for your very kind feedback about the care you received from our team. We are delighted that we could make this emotional time a lot less stressful for you. Take care, Pure Cremation Team

Posted 4 days ago

“Generally please with the service my only slight issue was I feel you could have kept me up to date a bit more frequently even if there was not to much to say.”

Helpful Report

Posted 4 days ago

Thank you for providing us with your valuable feedback. We are sorry that you felt the communication was not as frequent as you would have liked. We strive to keep families informed and in touch throughout every stage of the arrangements. We will review the level of communication you received to identify any areas for improvement. Thank you once again for bringing this to our attention. If there is anything more we can assist you with in the meantime, please let us know on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 4 days ago

“Great service, very empathetic and caring. I will definitely be using when my time comes.”

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Posted 4 days ago

Thank you for your kind words, Christopher. Providing compassionate and caring support is at the heart of what we do, and we appreciate your trust in us for the future. All the very best, Pure Cremation Team

Posted 4 days ago

“In the past 15 months sadly I have had to call upon the services of Pure Cremation twice . I would highly recommend”

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Posted 5 days ago

Thank you for taking the time to share your experience. Your recommendations are greatly appreciated. Kindest regards, Pure Cremation Team

Posted 4 days ago

“Very easy to set up the policy and when it was time to organise my mums cremation every step was dealt with care and empathy. I was kept informed through all the steps and felt my mum was very well cared for. Really took the stress out of making funeral decisions and her ashes were hand delivered in a lovely container with a ceramic disc which we werent expecting, really lovely touch. Its nice to feel her presence back at home again”

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Posted 5 days ago

Thank you for sharing such a touching review. It's wonderful to know you felt every step of care was provided with absolute care. We're pleased that our support took the stress out of making arrangements. Kindest regards, Pure Cremation Team

Posted 4 days ago

“An excellent company to deal with. The staff back up the information on their website to keep you informed of the process from start to finish. Communication is first class and always respectful. Thank you.”

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Posted 5 days ago

Thank you for sharing your positive feedback with us and for rating us with 5 stars. Take care, Pure Cremation Team

Posted 4 days ago

Pure Cremation is rated 4.8 based on 5,407 reviews