Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,930 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made things very easy and kept in touch at regular times. They were sympathetic without being overly sugary. I felt cared about and that I was dealing with a very professional team”

Helpful Report

Posted 2 days ago

Thank you very much for sharing this. It's good to know that we could make things feel easier with regular updates, and that you found our team genuinely caring yet professional at all times. All the best, Pure Team

Posted 10 hours ago

“professional great servis kind and and personal people they do what it says on the advert wonderful”

Helpful Report

Posted 2 days ago

Thank you for your positive feedback, Raymond. We’re pleased the team came across as professional, kind, and personal, and that you felt the service met your expectations. Kindest regards, Pure Team

Posted 10 hours ago

“Not a service I had heard of before but it was on the request of a deceased relative. An empathetic, no messing, go at your pace service conversing with the same person over the phone everytime. Handled in the best possible way with understanding and patience.”

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Posted 2 days ago

Thank you for your positive feedback. It's good to know that even though you had never heard of Pure before, you felt that everything was handled perfectly. We're also pleased that being able to speak to the same team member each time you called also made a positive difference. Best wishes, Pure Team

Posted 10 hours ago

“From the first phone call to tell of a death to the following respect from all staff Then the return off the ashes I have no complaints”

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Posted 3 days ago

Thank you for sharing your experience of our care. We’re pleased the team showed respect right from the first call through to the return of the ashes. Kindest regards, Pure Team

Posted 10 hours ago

“The pure Cremation was for my daughter,so as you can imagine emotions were running high, after family discussions we decided to go with pure cremations and so pleased we did. From the first telephone call we felt at ease, everything was explained and we all chose to have our daughters ashes returned to her family, anything we wanted to know we just rang and the lovely staff did everything to help. We would certainly use pure cremations in the future.”

Helpful Report

Posted 3 days ago

Thank you for sharing your experience, Jane. We’re glad we could be there for your family during this time and that you felt at ease from the first telephone call. It's also nice to know that you would consider using us again. Best wishes, Pure Team

Posted 10 hours ago

“Great service throughout. From collection of loved one,great communication handled with care and kindness. My loved ones ashes were returned with kindness and respect .”

Helpful Report

Posted 3 days ago

Thank you for these lovely words. It's good to know we could support you at every stage and provide a great service. Kindest regards, Pure Team

Posted 10 hours ago

“Pure Cremations, I can recommend them, I have now had to organise 2 cremations through them, they are so helpful and caring, they keep you informed every step of the way, the remains are retuned in a beautiful box/urn within a couple of weeks. Highly recommend.”

Helpful Report

Posted 3 days ago

Thank you for your lovely feedback. We’re glad you found us helpful and caring, and that you would recommend us so highly. Kindest regards, Pure Team

Posted 1 day ago

“I was very satisfied the way the whole procedure was undertaken, all within time scales. No fuss, no problems. As a result 6 of my friends have now booked with Pure Cremation.”

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Posted 3 days ago

Thank you for sharing your experience, Richard. We're pleased that everything ran smoothly and within the timescales provided. It's also wonderful to know that so many of your friends have now chosen Pure as a result. Kindest regards, Pure Team

Posted 1 day ago

“Wonderfull”

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Posted 3 days ago

Thank you for taking the time to share your feedback with us, Margaret. Kindest regards, Pure Team

Posted 1 day ago

“I could not have asked for a better service to gently guide me through the whole process. An excellent service from beginning to end.”

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Posted 3 days ago

Thank you for sharing this positive feedback. It's nice to know that we could guide you through every step and that you couldn't have asked for a better service. All the best, Pure Team

Posted 1 day ago

“Everything had just as stated.All good.Very happy with your service.”

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Posted 3 days ago

Thank you for this wonderful feedback and five-star rating. Kindest regards, Pure Team

Posted 1 day ago

“Pure Cremation were kind, sympathetic and efficient right from my first telephone call. My husband was brought home to me by a Pure Cremation driver who was very kind. I am so glad my husband chose a pure creation rather than a traditional funeral. Everything was taken care of for me and I had no arrangements to make at such a difficult time. My thanks to the Pure Creation team”

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Posted 3 days ago

Thank you for sharing your positive words with us. We’re so pleased to know that from your first telephone call you felt supported and reassured that everything would be looked after. Kindest regards, Pure Team

Posted 1 day ago

“I found your service very profesional and helpfull at a very difficalt time I had the piece of mind that just a phone call to Pure and every thing was taken care of. The collection was also prompt and the gentlemen that came were very careing and reasuring.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your experience with us. We’re pleased to know that our team was able to provide reassurance and make the arrangements feel straightforward for you. Having the confidence that everything was being taken care of can make such an important difference, and we’re pleased that our team were able to guide you through each step. Best wishes, Pure Team

Posted 1 day ago

“I was so happy with the care and compassion pure cremation showed to me looking after my mum they asked all about her and told me how it worked and with care and compassion returned mums ashes in a lovely urn. Thank you all so much . Fiona FLAHERTY”

Helpful Report

Posted 3 days ago

Thank you, Fiona, for taking the time to share your experience with us. We’re grateful to know that our team provided the care, compassion, and guidance you needed. We understand how important it is for families to feel reassured that their loved one is being looked after with dignity and respect, and we’re glad we could be there to support you. Kindest regards, Pure Team

Posted 1 day ago

“My 94year old Dad had chosen Pure Cremation as he didn't want 'a lot of fuss'. I paid for it then sadly a week later passed away From the moment he passed in an amazing local community unit to his ashes being returned home I was thoroughly impressed. Debbie W was wonderful, explaining what to do, how the process and the paperwork works. She was the sensible practical help I needed at the time. When we spoke she was supportive kind and empathetic. Thank you so much to all your team from the drivers who collected dad to Rachel who brought him home. Will definitely take this option myself ......but not yet hopefully !!”

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Posted 3 days ago

Thank you so much for sharing your story, Cheryl. It’s clear that your dad had made his wishes known, and we’re grateful that you trusted us to honour them. We’ll be sure to pass on your lovely words to Debbie, Rachel and the team members involved in caring for your dad. Knowing that you felt supported from the start through to the return of his ashes means a great deal to everyone involved. Best wishes, Pure Team

Posted 1 day ago

“Was extremely sceptical about using a service like this initially. But I have to say everything was handled with compassion and professionalism. From start to finish we were informed about each step and nothing was rushed. We were able to celebrate the life of our loved one with dignity and surrounded by her family and friends at a separate time and gave her the send off she truly deserved.”

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Posted 4 days ago

Thank you for sharing your experience, Tina. We're pleased to know you were kept informed throughout and that the time you chose to celebrate your loved one's life allowed family and friends to come together in a way that felt right for you all. All the best, Pure Team

Posted 1 day ago

“Pure cremation acted with compassion and professionalism while dealing with my mum Mary Procters cremation. I was kept informed about how they would pick her up from the care home and take her to her resting place until her cremation. The delivery of mum's ashes was done in a most respectful way, the delivery driver wore a uniform that looked realy smart and professional and she gave her condolences, which was much appreciated. I felt mum was dealt with dignity and respect throughout. Thankyou for your care of her.”

Helpful Report

Posted 4 days ago

Thank you very much for taking the time to share this. It's lovely to know you found that every stage of care was handled with compassion and professionalism, and that your mum was treated with dignity throughout. Kindest regards, Pure Team

Posted 1 day ago

“Was dreading arranging a funeral for my mum, it had played on my mind for years I absolutely hate funerals it makes me so sad. So when I was told by the palliative nurse that she only had about 24 hours left to live I got in contact with pure cremation. They were absolutely brilliant, such lovely people spoke to Debbie a few times who guided me through some of the procedures you have to do after your love ones death. Can’t fault them. Ryan brought mums ashes back to me this week and came in and had a chat. Everything ran smoothly and saved me from a lot of stress. Would highly recommend, thank you pure cremation for everything you did, you made it so much easier for me and thank you for looking after mum .”

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Posted 4 days ago

Thank you for sharing your experience, Emma. We're pleased that Debbie, Ryan, and the team could guide you through every step with such care. It's good to know that we could make this hard time feel a bit easier and that you would recommend Pure to others. Kindest regards, Pure Team

Posted 1 day ago

“From start to finish everyone I interacted with at Pure Cremation were kind, professional and quick to respond. Thank you for making a difficult time easier.”

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Posted 4 days ago

Thank you for these kind words, Karen. It's nice to know that everyone you spoke with was kind, professional, and quick to respond, and that we could help make a difficult time a little easier. Best wishes, Pure Team

Posted 1 day ago

“We have been very happy with the service we received from Pure Cremation. We were not aware our aunt had taken out a policy so when we discovered the paperwork and contacted them, all the people we spoke to were very kind and very helpful. They explained everything in full and told us our options. They kept us informed all through the process of what happens next and were very careful to ensure we understood.”

Helpful Report

Posted 4 days ago

Thank you for these kind words, Caroline. It's nice to know that everybody you have spoken to has been so kind and helpful. We're also pleased that you felt everything was explained clearly and the team always ensured you had a full understanding of the next steps. All the best, Pure Team

Posted 4 days ago

Pure Cremation is rated 4.9 based on 7,930 reviews