Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,047 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation made our journey smooth..the gentleman who returned my father’s ashes was caring..calming and professional. Would recommend Pure Cremation”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, Jacqueline. We’re truly pleased to know that our team provided you with a caring and professional experience during this time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Everything was great and would get 5 stars. However they were supposed to tell me on the day my dad was to be cremated, which was not. Other than that no compliants.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We're glad that we could offer a great service overall; however, we're sorry to hear that you did not receive an update from our team when expected. We will look into this right away to understand what happened and a member of our team will get in touch with you shortly. If there is anything we can do in the meantime, please don't hesitate to let us know. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Five stars but lost one because when I made first contact by phone using number on their web site, I had to go through THREE menus and stil didn't get to speak to anyone. I did register for a call back whch happened with a couple of days. This is not the start I wanted as my wife had just died. After that, however, everything went as well as can be expected with regular updates thoughout the process and easy contact by phone or email. Ashes have just been returned to me so I'm glad I did chose Pure Cremation on the recommendation of a neighbour.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback and for your kind words about the service you received. We’re very sorry to learn about the difficulties you faced when first contacting us, and we’d like to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your wife’s full name and your preferred contact details. Please mention "review" in the subject line so that a senior manager can prioritise your enquiry. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Although Pure Cremation was Professional and Empathetic the only thing we were disappointed in was although we were told we had a named advisor we did not speak to Dawn on the occasions we rang or requested a call back we spoke to someone different on several occasions. The Guys who returned Johns ashes to me were amazing.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re so pleased to hear that the team who returned John’s ashes made such a positive impact with their care and attention. We’re sorry to hear that you weren’t able to speak with Dawn on every occasion and will be reviewing the arrangements to ensure this is addressed. Your feedback is very important to us, and we truly appreciate you taking the time to share it. Best wishes, Pure Cremation Team

Posted 1 month ago

“Highly recommend for all aspects of the service, which was delivered in a professional and knowledgeable manner. I will be considering pure cremation for my good bye 👋.”

Pure Cremation 4 star review on 20th September 2025

Helpful Report

Posted 1 month ago

Thank you for your kind words and for recommending us. It means a lot to know that you found our team to be professional and knowledgeable. We’re touched that you would consider us for your own arrangements. Best wishes, Pure Cremation Team

Posted 1 month ago

“The initial contact was good as was the recepionist when I collected the ashes. The contact was good until the day before the commital. After the cremation nothing. From 19 August until 15 September nothing. As I wanted to take the ashes away with me at the end of this month, I rang you asking if I could collect them. I was told I could and collected tham on 16 September. Because I thought the ashes would be delivered to my home, I was expecting a call to say the ashes were coming. To wait nearly four weeks and still no contact was a little dissapointing. The recommendation below would depend on the circumstances of the friend.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We are pleased to hear that your initial contact with our team was positive, especially when you collected your loved one's ashes. However, we are concerned by your feedback regarding the communication after the committal, and we’ll be looking into what happened. We will thoroughly review the details of the arrangements and a member of our team will be in touch with you directly. If there is anything we can support with in the meantime, please don't hesitate to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 1 month ago

“All went well apart from I didn’t get a notification when they collected mum from the hospital But all good”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us. We're pleased you were satisfied with the service provided overall but we will look into why you didn't receive a call to confirm mum was safely in our care. We understand these moments are important to provide reassurance and we will look into why this didn't happen as expected. Best wishes, Pure Cremation Team

Posted 1 month ago

“The whole process was very good the lady who brought the ashes home was very pleasant smartly dressed and professional. The container the ashes came in is very acceptable and eco friendly. It was very nice that a tree has also been planted in my dad's name. Thank you.”

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Posted 2 months ago

Thank you for your kind words, Monique. We’re delighted to know that our team provided a pleasant and professional experience for you during this time. It’s heartwarming to hear that the eco-friendly container and the tree planted in your dad's name resonated with you. We appreciate your thoughtful feedback and support. Kind Regards, Pure Cremation Team

Posted 2 months ago

“My uncle passed away on 19th July 2025. Prior to his death my uncle rrequested a Pure Cremation funeral. I contacted Pure Cremation and the customer service reprsentative I spoke to was excellent, she was sympathic and provided me with information. The process was explained and I received regular updates. I even arranged to have my aunties ashes to be scattered in the garden of remberance with my uncles ashes. I would recommend Pure Cremation. Thanks to Pure Cremation for their help/ support at this difficult time.”

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Posted 2 months ago

Thank you for your kind review, Matthew. We’re truly honoured to have been able to assist you and your family during such a difficult time. It's wonderful to hear that our team provided you with the support and information you needed. We appreciate your recommendation. Kind Regards, Pure Cremation Team

Posted 2 months ago

“Very helpfull an an inform u on every sort of the way”

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Posted 2 months ago

Thank you for your review, Nicola. We're glad to hear that you found our team helpful. Your feedback is important to us, and we're here to support you every step of the way. Kind Regards, Pure Cremation Team

Posted 2 months ago

“I would have had the best review but we got told after my dad passed away that they couldn’t come and collect my dad as needed a post mortem so was left for 5 hours trying to find another funeral place to come and take my dad to rest to then find out pure cremation could have been there to collect my dad”

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Posted 2 months ago

Thank you for taking the time to leave a review. We are concerned to hear of your experience. A senior manager will review the arrangements in detail and will be in contact directly. If there's anything else we can assist you with in the meantime, please don't hesitate to contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 2 months ago

“My Wife Linda wanted this service, and although this is the toughest time of my life, l was pleased with the service I received.”

Helpful Report

Posted 2 months ago

Hi Alec, Thank you for your heartfelt review. We understand how difficult this time is for you and it means a lot to know that we were able to provide the support you needed. Kind regards, Pure Cremation Team

Posted 2 months ago

“It took some time for the commital to take place but I am not sure where the fault lay. However, I was most impressed by the level of service received in arranging a cremation. A lady called Christine was most helpful and the ashes were delivered to me in the timeframe stated. I have recommended Pure Cremation since to many people.”

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Posted 3 months ago

Thank you for taking the time to leave a review. We really appreciate your kind feedback about the support provided by Christine and the timely return of the ashes. However, we're sorry to learn that the committal took longer than expected to take place. We will look into the arrangements more closely to better understand your feedback, and any insights will be shared with the relevant team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Pure cremation handled everything with my mum’s passing with dignity and respect. From collecting mum to delivering the ashes. The was a delay between of a few weeks prior to committal. Overall a good positive experience that made things easier during bereavement. Thank You”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words and for sharing your experience. We're really pleased that you felt your mum was treated with dignity and respect throughout. We also appreciate your feedback about the time frame for the committal. We’ll look into this and pass on any feedback to the relevant team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Staff very kind & polite,kept me updated as events were happening.I felt as though there was a long wait for actual cremation to take place but obviously time slots are given by crematorium.I received my husbands ashes exactly 6 weeks after he passed away the lady that brought them was also extremely nice.The only thing that I really do not like is the container that my husbands ashes were returned in but unless you choose something yourself this is what you get.”

Helpful Report

Posted 3 months ago

Thank you for sharing this valuable feedback with us. It's good to know that you felt supported and informed at every step. We also appreciate your feedback regarding the urn that we provide. We will take this on board as we continue to look at ways we can improve the service we provide. All the best, Pure Cremation Team

Posted 3 months ago

“I had mixed feelings about how this would work. When my mum passed away the team were very efficient and Abbey was my contact. Abbey was helpful and informative. The whole process was efficent and as my mum wanted. The only thing I found difficult was not knowing the time my my mum was cremated as I would have liked to have known this.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience and your kind words about Abbey and the team. We’re really pleased to know that everything was handled as your mum had wished. We also appreciate your feedback about not knowing the time of the cremation. We will take this on board as we continue to review and improve the service we offer. Best wishes, Pure Cremation Team

Posted 3 months ago

“Friendly person when I made the call to arrange a cremation, a plan wasn't in place as the death wasn't expected. I was kept informed of timeliness. Ashes delivered back on a date that was convenient to me. Driver was very nice”

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Posted 3 months ago

Thank you so much for sharing your experience. We really appreciate your kind words about the care and support you received throughout. All the best, Pure Cremation Team

Posted 3 months ago

“Found dealing with them very easy and the people who collected my Mum and delivered her ashes very respectful. The only criticism I have that I would be told the date Mum’s ashes would be delivered by a phone call, this did not happen all I got was a email the night before and a tracking email on the day, this is makes it feel like an Amazon parcel not a loved one. I did get a phone call when they were in their way however. Also never received the gift card unless it arrived at my mothers address after it was vacated”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. We understand how important and sensitive this part of the journey is for families and can see that, during a call on the 29th April, we spoke with you and confirmed the date your mother's ashes would be returned home to you. So that we can ensure we have fully addressed your concerns, and to provide further clarification around the gift card your mother was entitled to, a member of the team will be in contact with you directly. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. Kind regards, Pure Cremation Team

Posted 3 months ago

“The process of arranging my wife's cremation was straightforward and stress free. However, this was clouded by being contacted one month later by a phone call informing me that I had not been charged for the private ambulance that collected my wife from home. I needed to pay a further sum of £254 approx to complete the service provided. At the time of the phone call I was very distressed and simply paid over the phone. Now, over five weeks later I feel that things could have been handled with a little more empathy. I appreciate that errors do happen but I merely state that this incident did leave me feeling let down by an otherwise perfect service.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. We’re so pleased that you found the arrangement process straightforward and stress-free. Your feedback regarding the contact you received afterwards is genuinely appreciated, and we're sorry this left you feeling let down. A senior manager is currently reviewing what happened and will be in touch with you directly as soon as possible. If there's anything else we can do in the meantime, please don't hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

“The service provided by Pure Cremation has been of excellent quality , kindness and effciency with the slight exception of our initial engagement where on two occassions the information previously provided couldnt be located and we had to reprovide . That said everything else was handled with great respect, sympathy and business like effectiveness. We are very satisfied with the service provided and will be happy to reccommend Pure Cremation to anyone.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely and thoughtful feedback. We’re truly pleased to know that you felt supported with kindness, respect and we’re grateful for your recommendation. We're disappointed to learn about the need to resubmit paperwork. This isn’t the experience we aim to provide, and we’ll be looking into what went wrong. A member of our team will be in touch to discuss this with you directly, as your feedback is crucial in helping us improve. If there is anything we can do in the meantime, please feel free to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 6,047 reviews