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Pure Cremation Ltd Reviews

4.8 Rating 3,753 Reviews

96 %

of reviewers recommend Pure Cremation Ltd

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation Ltd 5 star review on 21st January 2024

Pure Cremation Ltd 5 star review on 20th January 2024

Pure Cremation Ltd 5 star review on 17th December 2023

Pure Cremation Ltd 5 star review on 17th December 2023

Pure Cremation Ltd 5 star review on 9th December 2023

Pure Cremation Ltd 5 star review on 7th November 2023

Pure Cremation Ltd 5 star review on 30th September 2023

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My late husband chose Pure Cremation as he didn’t want any fuss or funeral because of warring relatives. Initial contact was long and drawn out as the lady who took my call was training. I was asked for personal information about my husband’s death and the lady said “smashing” which I thought was highly inappropriate and upsetting. The second time I spoke to them it was extremely repetitive and monotonous to say the least. It took a long time to get a registrars appointment because of Easter and they needed the green slip from them in order for him to be cremated. Altogether the time was really long before I got my husband home, from his passing on 19.3.24 to 22.4.24.”

Posted 15 hours ago

“We chose an attended cremation and it was lovely. We decided to sing some hymns, have poem , and a short pray. We decided on this type of funeral service so we could have a joyous memorial service at my sisters home town, 100 miles away and then bury her ashes in Mum and Dads grave. She had come to live with us to be looked after several years ago. I do feel this as a perfect solution not only because of the distance but it was less traumatising for my young grandchildren who wanted to say good bye.”

Posted 15 hours ago

It sounds like you created a beautiful and meaningful farewell for your sister. Thank you for taking the time to share your experience with us. Kindest regards, Pure Cremation Team

Posted 11 hours ago

“Everything went smoothly and as it should. Answered any questions i had and explain the procedure. All efficient.”

Posted 4 days ago

Thank you for taking the time to share your experience of our care. It has been a privilege to support you. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Amazingly helpful and friendly service. Generally very good at keeping you up to date with the process, and very supportive. My only (small) criticism would be down to a delay in letting me know about returnin my wifes ashes, due to a bout of illness in one of their departments. Whilst I understand that this can happen, it was a bit disappointing to be promised a phone call, and for it not to happen.”

Posted 1 week ago

Thank you for taking the time to share your feedback with us. We are concerned to hear about your experience, we understand how vital communication is at such a sensitive time and we would expect all promised contact to be made. We have raised this with a senior manager to look into and they will be in contact shortly. Kind regards, Pure Cremation Team

Posted 1 week ago

“Very friendly staff. Felt like a bit more communication would of been nicer. Also, got the wrong wrap design on the ashes. The lady that delivered the ashes was amazing. So nice and understanding. Overall a really good easy and straightforward service.”

Posted 4 weeks ago

We're truly grateful for your kind words about the service provided by our dedicated team. Thank you for taking the time to share your feedback with us, we will ensure these points are raised with the relevant team. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“The guys who collected my late mother were very professsional as has the rest of the team that I dealt with. My advice to others is to book an appointment with the registar as soon as possible to obtain the death certificate, have a web cam that will allow you to position it above any documents Pure Crem require rather than trying to move a laptop with a built in camera around to do the same thing. I would suggest that Pure Crem need need to rethink the design of their cremation urns. My mother's wish was to join my late father in a single urn and it was not an easy transfer and caused some issues but I got there in the end. Making it easier would take away any distress.”

Posted 1 month ago

Thank you for taking the time to leave a review, and sharing your experience. Your valued feedback has been taken on board and will be passed to the relevant team. All the best, Pure Cremation Team

Posted 1 month ago

“Very sensitive and efficient service. Kept in touch well, Even tough I had to change the date of delivery of mum's ashes, P Cremation were very helpful .”

Posted 1 month ago

Thank you for highlighting the support that you have received, these words mean the world to us. All the best, Pure Cremation Team

Posted 1 month ago

“Kept up to date most of the time but although told I would be informed when my loved one was in your care, instead I had to ring to find out and what made it worse had been in your care for 5 days.”

Posted 1 month ago

We are concerned to learn of your experience and would like to look into your feedback further. Could you please provide us with more information including your loved one's full name? We will then look into this immediately. You can send this to us at customercare@purecremation.co.uk. Kind regards, Mia

Posted 1 month ago

“Very good, apart from putting wrong address to Farnborough instead of Chelsea London. Also taking longer than expected to get his Ashes back to Chelsea, than the 5 days after cremation that was quoted more like 10 days. Fortunately I hadn’t made any arrangements for his arrival.”

Posted 2 months ago

Thank you for providing us with feedback following your experience. As what you have advised does not match our normal process and timescales, we have asked a manager to look into the matter and provide you with a response directly. Should you have any questions in the meantime then please contact customercare@purecremation.co.uk Kind regards, Mia

Posted 2 months ago

“Pure cremation took a lot of the hassle out of dealing with a difficult time. They kept me up to date with progress regularly and the cremation was completed in a timely manner. I was, however, a little surprised that they demanded immediate payment. Whilst I was able to cover the cost, I am sure many people might need to juggle funds to cover the cost. I found this element stressful.”

Posted 2 months ago

Thank you for taking the time to share your experience, it's great to know that our support made things a little easier at such a difficult time. Looking after a loved one comes first. If your loved one passes away at home, in a nursing home or hospice we will not ask for any money before we set out. We do require full payment before booking the cremation. In all other cases, we ask for full payment before bringing your loved one into our care. Kind regards, Mia

Posted 2 months ago

“Communication good at the start of the process but arranging the return of the Ashes very disappointing.”

Posted 2 months ago

We appreciate your time in reviewing our service. Kind regards, Chloe

Posted 2 months ago

“Does what it says on the tin. Surprised they do not have a representative in the East of England otherwise. Very happy with the service given.”

Posted 3 months ago

Thank you for taking the time to leave a review. Kind regards, Mia

Posted 3 months ago

“Very impressed everyone I spoke to was very professional and helpful. My only concern is the time it took for the phones to be answered on the day I was reporting the death.”

Posted 4 months ago

Thank you for taking the time to share your valued feedback with us. We apologise that it took longer than expected to reach our team, we are continuously monitoring this to ensure the easiest experience for those needing to reach us at an already difficult time and this feedback will help us to continue to refine our service. Kind regards, Mia

Posted 3 months ago

“The staff were very kind & caring, and helped so much during a very difficult time.”

Posted 4 months ago

Thank you for taking the time to share your experience of our care, our team will be very grateful for this feedback. Best wishes, Mia

Posted 4 months ago

“Excellent service throughout. Professional and supportive.”

Posted 4 months ago

Thank you, these positive comments will be greatly appreciated by our team. Best wishes, Mia

Posted 4 months ago

“Great service they kept me updated every step of the way.”

Posted 4 months ago

It was our honour to support you at this time, thank you for taking the time to share your experience. Kindest regards, Mia

Posted 4 months ago

“Would definitely recommend Pure Cremation if you want something relatively stess-free. My wife was diagnosed with terminal cancer at the end of September and we discussed what she wanted after she passed away. She didn't want a "traditional funeral" as they are too expensive and nobody likes attending, so we decided to go for a direct cremation. Saw the adverts on TV and social media for Pure Cremation and decided to use them. Did all the relevant "paperwork" online which was simplicity itself. Received the information pack a few days later followed by a telephone call welcoming me. Sadly my wife passed away at the end of October at home, and after confirmation had been given it was a case of calling them to let them know. We were told that the team would be sent to collect my wife, and we would receive a call letting us know what time they would arrive. Sadly we heard nothing so my Son called to be told they were 4 minutes away. Not good as they would have turned up at the door before the family were prepared. The team that collected my wife, treated her with care and respect. When they placed her into the van, once the rear doors were closed softly they both walked away from the van, turned and bowed. They drove away very very slowly until we could no longer see them. I was kept informed as to what was going to happen to my wife, including the date of the cremation. I received a call the day after confirming it had taken place and that they would be in touch once the ashes were very to be returned. I received a call from the driver telling me he would arrive between 10.30 and 10.45 today, which he did. Again, he was very professional and treated my wifes ashes with care. If I am honest, based on the price, I expected a white transit van (the one used carried the Pure Cremation logo etc), for a couple of people to rush in, pick up my wife and put her in a body bag, "throw her" into the van and speed off to the next "job". Nothing is further from the truth. In my opinion, and based on past experience of funeral directors, Pure Cremation are far superior. So much so, I will be arranging mine later today. There are 2 reasons that I can't give 5 stars. Firstly, the issue with not receiving the telephone call referred to above. Secondly, and more importantly, my wife's name is Tracey, and my contact was called Tracy Robinson. I would have hoped that they would think that this was a bit insensitive and allocate someone else. However, Tracy was fantastic.”

Posted 5 months ago

Firstly, please accept our sincere apologies for not calling when promised. However, taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 5 months ago

“The whole service from start to finish was professional and caring. They arranged a package suitable for my mother and kept us informed of when Mum was collected from the hospital before cremation. My only advice to customers is when calling to check on the very first call when there is availability for the funeral at your chosen location bedore you pay as we had to wait over a month for the funeral which fortunately worked out very well for us in the end with all the things we needed to organise for Mum beforehand. Otherwise this was exactly what Mum would of wanted. Thank you Pure Cremation, it was a beautiful send off.”

Posted 5 months ago

It has been our honour to look after your mum and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. We hope that the service held offers comfort and creates a treasured memory. Kind regards, Chloe

Posted 5 months ago

“Excellent price., communication and transparency. Efficient, professional and organised with thoughtful staff. Only criticism would be quite a long wait for delivery. (One month)”

Posted 6 months ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 6 months ago

“Unfortunately lost Mum,Dad and Uncle this year and Pure Cremation went that extra mile Kind regards Dean”

Posted 6 months ago

Thank you, Dean, for taking the time to share this very moving account of your experience. It has been our honour to help you find the best way to say farewell to your loved ones, and heartwarming to hear that you felt truly looked after. Best wishes, Mia

Posted 6 months ago

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Pure Cremation Ltd is rated 4.8 based on 3,753 reviews