Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,321 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th February 2026

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic company.Would be nice if confirmation to family of the cremation was done on the day though.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. We’re glad to hear that you found our team to be fantastic. We also appreciate your feedback about receiving confirmation that the cremation has taken place. We have shared this with our team to take on board. All the best, Pure Team

Posted 1 day ago

“The team that collected my relative were absolutely lovely and respectful. The whole process was very smooth. The only downside was the length of time it took from me phoning to notify of the death to the time they were able to collect which was in total 8 hours. Hence the reason for only 4 stars”

Helpful Report

Posted 4 days ago

Thank you for sharing your feedback. We’re glad you found the team members who attended to be lovely and respectful. We also appreciate your comments regarding the time taken to bring your loved one into our care and we want to assure you that we will raise this with our team to review. If you would like to discuss your experience in more detail, please email us at customercare@purecremation.co.uk or call us on 0800 033 7737. Best wishes, Pure Team

Posted 4 days ago

“It was very good, the only thing that disappointed me was they got the name wrong on 2 occasions”

Helpful Report

Posted 2 weeks ago

Thank you for raising this feedback with us. We are disappointed to hear about your experience. We’ve raised this internally so the team can address it, and they will be in touch. In the meantime, if you’d like to speak with us directly, you can reach us on 0800 033 7737 or at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 2 weeks ago

“Mostly went smoothly just a couple of issues disappointed you didn’t dress him as he came from the hospital in one of there gowns being as he was a gentleman and particular how he looked it was upsetting, had I known before I would of dressed him at the hospital before you came to collect him I have recommended you to friends but they didn’t like that idea either, the other thing that upset me is when I rang to report his passing I had 5 options then another 4 options which was very upsetting, you should have a direct line when someone passes away even if it went to answerphone that would of been better”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. Your feedback is very important, and we appreciate you bringing these points to our attention. A senior manager is currently reviewing your concerns and will reach out to you directly as soon as possible. In the meantime, if you need any further assistance, please don't hesitate to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. Kind regards, Pure Team

Posted 3 weeks ago

“My father passed just before Christmas, he arrived home last Thursday 22nd January in his beautiful casket, hand delivered by the very compassionate Steve who stayed a while and explained everything in a very professional and compassionate manner. From start to finish, the staff at Pure Cremation have been nothing but helpful, kind and supportive during this very difficult time. Mother says she’s very much looking forward to being next!! Seriously though. Thanks again for everything. The Hopkin family”

Helpful Report

Posted 3 weeks ago

Thank you for sharing such a touching message with us. We greatly appreciate your kind words about Steve and the team's helpfulness, kindness, and support. Thank you again for trusting us and for taking the time to express how the experience felt for your family. All the best, Pure Team

Posted 3 weeks ago

“This is the second time I have experienced your services. Just a little feedback on the collection of the past loved one, the rustle and sound of the plastic bag can be very upsetting, close the door to the room or is there an alternative. Please be gentle when strapping the loved one to the trolley. I understand they have to be secure but carry this out in a gentle way. It may be an everyday occurrence but to us it is a very upsetting time. Also, it is the questions asked when reporting the loss of a loved one it is rather lengthy. Would it be possible to gain some of the information prior to the loss?”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. which is greatly appreciated. We've shared your comments with our team, who will look into your experience in more detail. If you wish to speak to us in the meantime about your feedback, please don't hesitate to contact us on 0800 033 7737 or via email at info@purecremation.co.uk. Kindest regards, Pure Team

Posted 3 weeks ago

“Pure cremation were very helpful,friendly and understanding from the first phone conversation right through to delivery my partners ashes back to me.”

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Posted 4 weeks ago

“Very pleased with the way my wife’s passing was handled”

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Posted 1 month ago

We appreciate you taking the time to share your experience with us, and offer our sincere condolences for the loss of your wife. Kind regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation made our journey smooth..the gentleman who returned my father’s ashes was caring..calming and professional. Would recommend Pure Cremation”

Helpful Report

Posted 4 months ago

Thank you for your lovely review, Jacqueline. We’re truly pleased to know that our team provided you with a caring and professional experience during this time. Best wishes, Pure Cremation Team

Posted 4 months ago

“Everything was great and would get 5 stars. However they were supposed to tell me on the day my dad was to be cremated, which was not. Other than that no compliants.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience. We're glad that we could offer a great service overall; however, we're sorry to hear that you did not receive an update from our team when expected. We will look into this right away to understand what happened and a member of our team will get in touch with you shortly. If there is anything we can do in the meantime, please don't hesitate to let us know. Best wishes, Pure Cremation Team

Posted 4 months ago

“Five stars but lost one because when I made first contact by phone using number on their web site, I had to go through THREE menus and stil didn't get to speak to anyone. I did register for a call back whch happened with a couple of days. This is not the start I wanted as my wife had just died. After that, however, everything went as well as can be expected with regular updates thoughout the process and easy contact by phone or email. Ashes have just been returned to me so I'm glad I did chose Pure Cremation on the recommendation of a neighbour.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback and for your kind words about the service you received. We’re very sorry to learn about the difficulties you faced when first contacting us, and we’d like to look into this further. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your wife’s full name and your preferred contact details. Please mention "review" in the subject line so that a senior manager can prioritise your enquiry. Best wishes, Pure Cremation Team

Posted 4 months ago

“Although Pure Cremation was Professional and Empathetic the only thing we were disappointed in was although we were told we had a named advisor we did not speak to Dawn on the occasions we rang or requested a call back we spoke to someone different on several occasions. The Guys who returned Johns ashes to me were amazing.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience. We’re so pleased to hear that the team who returned John’s ashes made such a positive impact with their care and attention. We’re sorry to hear that you weren’t able to speak with Dawn on every occasion and will be reviewing the arrangements to ensure this is addressed. Your feedback is very important to us, and we truly appreciate you taking the time to share it. Best wishes, Pure Cremation Team

Posted 4 months ago

“Highly recommend for all aspects of the service, which was delivered in a professional and knowledgeable manner. I will be considering pure cremation for my good bye 👋.”

Pure Cremation 4 star review on 20th September 2025

Helpful Report

Posted 4 months ago

Thank you for your kind words and for recommending us. It means a lot to know that you found our team to be professional and knowledgeable. We’re touched that you would consider us for your own arrangements. Best wishes, Pure Cremation Team

Posted 4 months ago

“The initial contact was good as was the recepionist when I collected the ashes. The contact was good until the day before the commital. After the cremation nothing. From 19 August until 15 September nothing. As I wanted to take the ashes away with me at the end of this month, I rang you asking if I could collect them. I was told I could and collected tham on 16 September. Because I thought the ashes would be delivered to my home, I was expecting a call to say the ashes were coming. To wait nearly four weeks and still no contact was a little dissapointing. The recommendation below would depend on the circumstances of the friend.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. We are pleased to hear that your initial contact with our team was positive, especially when you collected your loved one's ashes. However, we are concerned by your feedback regarding the communication after the committal, and we’ll be looking into what happened. We will thoroughly review the details of the arrangements and a member of our team will be in touch with you directly. If there is anything we can support with in the meantime, please don't hesitate to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 4 months ago

“All went well apart from I didn’t get a notification when they collected mum from the hospital But all good”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback with us. We're pleased you were satisfied with the service provided overall but we will look into why you didn't receive a call to confirm mum was safely in our care. We understand these moments are important to provide reassurance and we will look into why this didn't happen as expected. Best wishes, Pure Cremation Team

Posted 5 months ago

“The whole process was very good the lady who brought the ashes home was very pleasant smartly dressed and professional. The container the ashes came in is very acceptable and eco friendly. It was very nice that a tree has also been planted in my dad's name. Thank you.”

Helpful Report

Posted 5 months ago

Thank you for your kind words, Monique. We’re delighted to know that our team provided a pleasant and professional experience for you during this time. It’s heartwarming to hear that the eco-friendly container and the tree planted in your dad's name resonated with you. We appreciate your thoughtful feedback and support. Kind Regards, Pure Cremation Team

Posted 5 months ago

“My uncle passed away on 19th July 2025. Prior to his death my uncle rrequested a Pure Cremation funeral. I contacted Pure Cremation and the customer service reprsentative I spoke to was excellent, she was sympathic and provided me with information. The process was explained and I received regular updates. I even arranged to have my aunties ashes to be scattered in the garden of remberance with my uncles ashes. I would recommend Pure Cremation. Thanks to Pure Cremation for their help/ support at this difficult time.”

Helpful Report

Posted 5 months ago

Thank you for your kind review, Matthew. We’re truly honoured to have been able to assist you and your family during such a difficult time. It's wonderful to hear that our team provided you with the support and information you needed. We appreciate your recommendation. Kind Regards, Pure Cremation Team

Posted 5 months ago

“Very helpfull an an inform u on every sort of the way”

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Posted 5 months ago

Thank you for your review, Nicola. We're glad to hear that you found our team helpful. Your feedback is important to us, and we're here to support you every step of the way. Kind Regards, Pure Cremation Team

Posted 5 months ago

“I would have had the best review but we got told after my dad passed away that they couldn’t come and collect my dad as needed a post mortem so was left for 5 hours trying to find another funeral place to come and take my dad to rest to then find out pure cremation could have been there to collect my dad”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are concerned to hear of your experience. A senior manager will review the arrangements in detail and will be in contact directly. If there's anything else we can assist you with in the meantime, please don't hesitate to contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 5 months ago

“My Wife Linda wanted this service, and although this is the toughest time of my life, l was pleased with the service I received.”

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Posted 6 months ago

Hi Alec, Thank you for your heartfelt review. We understand how difficult this time is for you and it means a lot to know that we were able to provide the support you needed. Kind regards, Pure Cremation Team

Posted 6 months ago

Pure Cremation is rated 4.8 based on 6,321 reviews