Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,180 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So grateful to the team at Pure Cremation. They literally took care of everything seamlessly. Every single person that I spoke to was so professional with the right amount sympathy. Lovely lady delivered my brothers ashes to my home. Really grateful to you all. Thank you so much.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re so glad that our team could take care of everything seamlessly and that you felt supported and cared for at every step. Kindest regards, Pure Team

Posted 3 months ago

“Did all said it would do, with care and consideration.”

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Posted 3 months ago

Thank you for your kind words. We’re glad to hear everything was done with care and consideration and that it met your expectations. Best wishes, Pure Team

Posted 3 months ago

“Pure cremation put us at ease all the way through the ceremony. Neither of us had ever sorted out a funeral before , but no question was ever treated as if we were daft. Very polite and very professional they told us what to expect and what was happening all the way through. Lovely team we couldn't have asked for nicer people.”

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Posted 3 months ago

Thank you for sharing your experience, Pauline. We’re glad to hear that our team helped you feel at ease and that you felt supported and respected throughout the arrangements. Kindest regards, Pure Team

Posted 3 months ago

“From beginning to end everything was done with grace. I asked for 9hrs before collecting body. Which was no problem. The ashes came back in a lovely box with a unique number for my mum which I got to keep. Everyone was pleasant and asking if there was anything else they could do for us. It has made me and my full family wanting to go the same way. With pure cremation. I thank you all so much. And the price was amazing.”

Pure Cremation 5 star review on 16th February 2026

Helpful Report

Posted 3 months ago

Thank you for this wonderful feedback. Knowing that everything was handled with grace and that your request for time before collection was respected is exactly how it should be. We are also pleased that the return of your mum’s ashes felt thoughtful and personal, and that the team made sure you felt supported throughout. Kindest regards, Pure Team

Posted 3 months ago

“Very efficient and sensitive, my only complaint about it was that I wasn’t told what time my sister would be cremated, the family members would have liked to have known roughly the time so they could have had a ten minutes silence or have gone to church to pray.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this. We are glad to know the service felt efficient and sensitive, and we really appreciate you raising the point about the cremation time. Your feedback has been noted and we will take this into consideration. All the best, Pure Team

Posted 3 months ago

“Cannot find fault. Everything was done as per brochure. No delays , no sudden extras. Ashes returned as promised. More expensive than co-op that I am also dealing with, but they had a three week start and I am still waiting for delivey of ashes..”

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Posted 3 months ago

Thank you for sharing your experience and for the 5-star rating, John. We’re glad everything went ahead smoothly as expected and that the ashes were returned as promised. Take care, Pure Team

Posted 3 months ago

“Brilliant throughout.”

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Posted 3 months ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 3 months ago

“The whole process from start to finish was exemplary, especially given it’s a sensitive situation to deal with. Michelle was our point of contact and she was always on had, respectful and kind, and kept us up to date at every point.”

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Posted 3 months ago

“I could not fault the service I received from Pure Cremation, it was excellent in every way. From start to finish the process was carried out with the the utmost professionalism and respect. I would 100% recommend your services to anyone.”

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Posted 3 months ago

Thank you for taking the time to share your experience. We’re delighted that you felt our service was excellent and carried out with professionalism and respect from start to finish. Your recommendation means a lot to us. Kindest regards, Pure Team

Posted 3 months ago

“Had a lovely lady called Eliza looking after my mum while she was in Pure Cremations care. From strart to finish she was compassionate, caring and gave me time to compose myself when needed. Very informative and was able to answer my queries in a timely manner. A lovely man named Dave brought my mum home and he stayed to make sure myself and dad were ok. Thank you”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We are so glad Eliza and Dave could provide compassionate support for you and your family during this time. Best wishes, Pure Team

Posted 3 months ago

“Pure Cremation stafff were very kind and efficient, they walked me through the whole procedure making this very stressful and sad experience less painful.”

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Posted 3 months ago

Thank you for taking the time to leave a review. We are touched by your compliments about our team and how they supported you. It's good to know that with our guidance, we were able to make this a little less painful for you. All the best, Pure Team

Posted 3 months ago

“Wonderful and dignified finale to my mums life provided by Pure Cremation. From start to finish pure cremation dealt with mum with the utmost dignity and respect. They kept me informed throughout and although it wasn’t a ‘traditional’ funeral, as a family we felt this was a lovely, simple process that mum would have approved of.”

Helpful Report

Posted 3 months ago

Thank you, Heather. We are very grateful for your positive feedback and it's lovely to hear that our communication was helpful during this time. Kindest regards, Pure Team

Posted 3 months ago

“I was overall very pleased with the service I received for my late husband with Pure Cremation. If I had just the one item to mention it would be that the paramedics had difficulty in getting through to arrange collection from the Nursing Home and in the end I sat with my husband from 7 pm until midnight when the private ambulance arrived. I would mention that I chose to stay with my husband, it wasn't a problem for me but others might have found it upsetting. Otherwise an excellent service, thank you.”

Helpful Report

Posted 3 months ago

Thank you for your review. It's great to hear that you were pleased overall with the service provided for your husband. We really appreciate your feedback regarding the time taken for our team to attend. We'll share this with the relevant team to look into further to understand if we could have done anything differently. If you would like to discuss your experience with us, please don't hesitate to get in touch on 0800 033 7737 or via email at customercare@purecremation.co.uk. Best wishes, Pure Team

Posted 3 months ago

“My mum sadly passed away on 13/01/26. When I phoned pure cremation to inform them I spoke to a lovely lady called dawn who was very sorry to hear of mums death. She explained in great detail what the process would be of collecting mum. She also told me that once I had registered mums death what the procedure would be for mums cremation. Dawn kept me up to date on what was happening with mum by emails . I was phoned with a dste for mums cremation at pure cremations crematorium. I then received a phone call a few days of mums cremation either a date for mums ashes to be personally delivered to my home address. On the day of delivery I received a phone call with a 2 hour window for delivery. The delivery was very professional and heartfelt. The whole process from mum been collected and then her ashes been delivered was very professional and dealt with the upmost dignity. Pure cremation were very helpful and kept me ipto date with everything that was going on. Very professional. I would have no hesitation in recommending pure cremation to family and friends. The whole team were very understanding and as cited with respect for mum. Well done pure cremation.”

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Posted 3 months ago

Thank you for sharing your experience. We’re glad to hear Dawn provided supportive, clear guidance and that helped you feel informed. It means a lot to know that you would recommend us to family and friends. All the best, Pure Team

Posted 3 months ago

“We had great service from Pure Cremation for my mum. They were kind and understanding when speaking with us, and made every step easy. We were kept informed through her journey and was quckly returned to us after her commital date. Thank you for your help.”

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Posted 3 months ago

Thank you for your lovely feedback. We’re glad to hear that you felt cared for and kept informed throughout the arrangements. Kindest regards, Pure Team

Posted 3 months ago

“Mark from pure cremation hand delivered mums ashes to us, he had a cup of tea and we talked about mum, a very nice man.”

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Posted 3 months ago

Thank you for sharing your experience. It’s wonderful to hear that Mark was thoughtful and attentive, and that this brought some comfort when returning your mother's ashes. Take care, Pure Team

Posted 3 months ago

“Very painless service in a time of grief Thankyou”

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Posted 3 months ago

Thank you for taking the time to share your experience. It's good to know that we could make this time a little easier for you. Kindest regards, Pure Team

Posted 3 months ago

“From the first call I made, all I was shown was care and compassion. The staff are all wonderful! Whilst a pure cremation was not my wish, I’d much rather have a funeral to say goodbye- it was what my Dad wanted and they took the very best care of him. The lady that hand delivered his ashes home was so respectful and took time to chat to me about my Dad making me feel comfortable despite what I was going through.”

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Posted 3 months ago

Thank you for sharing your feedback with us. We're pleased that you found our team supportive and respectful. It's also lovely to hear that the team member who returned your father's wishes took the time to make sure you were ok. All the best, Pure Team

Posted 3 months ago

“Everything was carried out to the highest standard. I cannot fault the service in any way.”

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Posted 3 months ago

Thank you for such a wonderful review. Best wishes, Pure Team

Posted 3 months ago

“At one of the most heartbreaking times of our lifes, from the first contact to the last, no one could have been more helpful & compassionate. Communication was very good & having the same person handle our care was very comforting & gave a feeling of understanding and continuity.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful feedback. We’re glad our team could be there for you during this time. It's also great to hear that you appreciated the communication and compassion from our team. Kind regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 7,180 reviews