Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,028 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th August 2026

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My father had already bought his Pure Cremation funeral. When he unexprectedly passed away I contacted Pure Cremation and all I can say is that they were fantastic. It was obviously an emotinally and stressful time but speaking to their staff they were most empthetic, understanding and professional. The whole process was easy for me and I felt that they really cared, about myself and my father. Very informative, keeping me updated every step of the way.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words. We're glad to know that the genuine care and reassurance provided made everything feel easier for you to manage. All the best, Pure Team

Posted 2 months ago

“Understanding and courteous, good communication and respectful in what was a very difficult time”

Helpful Report

Posted 2 months ago

Thank you for this wonderful feedback. We’re glad our team was understanding, courteous, and respectful, and that our communication helped during a difficult time. Best wishes, Pure Team

Posted 2 months ago

“As I do not want to put the burden of arranging my funeral when I die onto my family, I recently arranged and paid for a funeral plan with Pure Cremation. It was a simple process arranged easily over the phone at a very low cost compared to a normal funeral. I would recommend Pure Cremation to anyone thinking of pre-arranging their funeral.”

Helpful Report

Posted 2 months ago

Thank you, Beverley. We’re glad you found the process simple and cost-effective, and that you feel confident in planning ahead to support your family. Kind regards, Pure Team

Posted 2 months ago

“I have never come across a more efficient service. I honestly could not fault a single thing,the staff are so very caring and absolutely at your service at this very sad time in your life. A big thank you to one and all. Janet mawer”

Helpful Report

Posted 2 months ago

Thank you, Janet. We’re delighted that you found our service efficient and our team caring during such a difficult time. Kind regards, Pure Team

Posted 2 months ago

“The staff at Pure Cremations explained the process with patience & compassion & kept us informed every step of the way. Even the lady who delivered my Dad's ashes, seeing how upset my Mum was, went inside & took her time with Mum. Having this plan in place was real peace of mind for my parents & it took away the need for a local cremation service which my Mum would have struggled with. Now as a family we can celebrate my Dad's life in our own way”

Helpful Report

Posted 2 months ago

Thank you very much for your review. It’s especially touching to know that the care shown to your Mum when your Dad’s ashes were returned made a difference. We understand how those small moments of kindness are incredibly important. We’re also glad that having the plan in place gave your parents peace of mind and allowed your family the space to remember and celebrate your Dad in a way that felt right for you all. Take care, Pure Team

Posted 2 months ago

“They are a very professional service. The gentlemen who came for my husband were lovely. The people who my self and my son spoke to on the phone were lovely too.”

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Posted 2 months ago

Thank you, Louise. It's good to know that you found our team to be professional and caring. Kindest regards, Pure Team

Posted 2 months ago

“Pure cremations kept me updated about my husbands care with them..I am truly grateful to them ..”

Helpful Report

Posted 2 months ago

Thank you for this positive feedback. We’re grateful to have been able to support you during this time. Kindest regards, Pure Team

Posted 2 months ago

“A very easy respectful service, that I was very grateful for. I was phoned if there was any information they needed. Ashes were returned to us by a lovely man.”

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Posted 2 months ago

Thank you, Jane. We’re so glad that the service felt straightforward and respectful, and that you were always kept informed. All the best, Pure Team

Posted 2 months ago

“Lovely people keep you informed about every thing...”

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Posted 2 months ago

Thank you, Carol. We are so grateful for this positive feedback. Kind regards, Pure Team

Posted 2 months ago

“The customer service I received was second to none, they handled my mums cremation with compassion and respect, all the communication I had with the advisors was excellent from my first contact with Lisa to having mum's ashes returned was exceptional, a truly first class service”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Helen. We’re honoured to have supported you and your family during such a difficult time, and we’re glad Lisa and our team could provide the care and compassion you needed. Best wishes, Pure Team

Posted 2 months ago

“I can't praise pure cremation enough they did my mothers cremation three years ago and they have just done my step farthers cremation everyone on the phone that I spoke to were very helpful and concerned everything went well and the young lady that brought the ashes back for my step farther was lovely.”

Helpful Report

Posted 2 months ago

Thank you for the great feedback. We’re so glad that we could support you through both moments and that everyone you spoke with was helpful and compassionate. Kind regards, Pure Team

Posted 2 months ago

“Absolutely brilliant service from start to finish. Made everything so easy. I cant recommend Pure Cremation enough. I would like to say a massive thank you to Vicky who was my first point of call at 3.30am who talked me through everything and Wendy who was my main point of call afterwards. Amazing service. Thank you so much for making a stressful time alot easier”

Helpful Report

Posted 2 months ago

Thank you, Emma, for your wonderful feedback. We’re so glad the service was easy to navigate and that Vicky and Wendy could support you during such a difficult time. Take care, Pure Team

Posted 2 months ago

“The process was very smooth, from reporting the death, collection of the body, commital and the return of the ashes. It was all carried out in a professional manner. Thank you.”

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Posted 2 months ago

Thank you for your kind words, Jean. We’re delighted that the process felt smooth and professional from start to finish. All the best, Pure Team

Posted 2 months ago

“Very compassionate and caring all the way through”

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Posted 2 months ago

Thank you for your kind words, Christine. Best wishes, Pure Team

Posted 2 months ago

“From our very first conversation regarding our loved ones passing the service has been amazing so much care and empathy with every phone call or e mail , nothing was too much trouble all handled with dignity”

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Posted 2 months ago

Thank you for leaving a review. We’re so glad that you could rely on us for support and empathy during this time. Kindest regards, Pure Team

Posted 2 months ago

“I received excellent service from the very beginning right until I received my loved ones ashes. The communication I received was spot on. I didn't know what to expect as this is the first time I've ever had to so something like this, but the person that was looking after the arrangements explained everything and said if I had any questions to contact them direct. I myself already had a put cremation plan in place. The day I received my loved ones ashes back they were hand delivered very respectfully by someone from the pure cremation team, I can definitely say it was less stressful for me than if I had to make the arrangements myself. There is only one thing I was a bit disappointed at is you get to know the date your loved one is being cremated but not the time. Although I did read somewhere that it is usually in the morning because it's a quieter time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Lisa. It's nice to know our support and communication helped during such a difficult time, and that having the ashes returned by hand brought some extra reassurance. To avoid causing unnecessary worry or confusion, we’ve made the decision not to offer approximate times, as these can often change. However, we will always confirm the date of cremation unless specified otherwise. We'll pass on your feedback to the team so that it can be taken into account as part of our ongoing review of how we communicate with families. All the best, Pure Team

Posted 2 months ago

“My husband and my friends have this service and I can recommend it”

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Posted 2 months ago

Thank you for your fantastic feedback. Your recommendation really means a lot to us. Kind regards, Pure Team

Posted 2 months ago

“Excellent service kind , respectful ,kept us informed what was happening at all times”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re glad to hear you felt treated with kindness and respect, and that you were kept informed throughout the process. It’s important to us that families feel reassured at every stage. Kindest regards, Pure Team

Posted 2 months ago

“excellent service and very helpful in every way. Would thoroughly recommend to anyone”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback. We are glad to know that we could provide excellent service and that you would recommend us to others. Kind regards, Pure Team

Posted 2 months ago

“Much easier process than I anticipated….staff were so lovely and helpful and made an extremely difficult transition much easier!! Would definitely recommend!!”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Kelley. We’re so glad the process felt easier than expected and that our team could support you during such a difficult time. Kind regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,028 reviews