Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,070 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th August 2026

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I had to organise a cremation for my dad in May. The service i received from the first phone call to final attended service i did in Hampshire was outstanding. All the staff at Pure cremation showed so much compassion, professionalism and care, from the private ambulance picking my dad up from his care home, dealing with Dawn my direct contact, through to the final service and lovely Ryan hand delivering my dad's ashes back within a week. I cannot thank them enough and all their help at such a difficult time for me. Thank you Pure Cremation ❤️”

Pure Cremation 5 star review on 1st June 2026

Helpful Report

Posted 2 months ago

Thank you for sharing such a thoughtful message. It’s really comforting to hear that you felt supported from your first phone call right through to the return of your dad’s ashes. We’re glad our team, including the private ambulance service, Dawn, and Ryan, were able to look after everything with care, compassion and professionalism when you needed it most. All the best, Pure Team

Posted 2 months ago

“they were very good and helpful and very freindly”

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Posted 2 months ago

Thank you, Margaret. We really appreciate your positive feedback. Kindest regards, Pure Team

Posted 2 months ago

“Very professional service from start to finish. All staff were kind , caring and respectful I was kept up to date throughout the process of my loved ones cremation . Took away all the stress of arranging a funeral and allowed us to celebrate our loved one’s life at a time and in a Way that we chose . I would recommend”

Helpful Report

Posted 2 months ago

Thank you for your kind words and for taking the time to share your experience. It’s lovely to know that the service helped ease the pressure at such a difficult time and allowed you the space to celebrate your loved one’s life in your own way. Best wishes, Pure Team

Posted 2 months ago

“Fabulous polite staff”

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Posted 2 months ago

Thank you for this fantastic feedback. It's good to know you found the team supportive and polite. Kindest regards, Pure Team

Posted 2 months ago

“So friendly ans helpful kept me informed about everything”

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Posted 2 months ago

Thank you for rating us with five stars. It's lovely to read that you felt informed at every stage of care and found our team friendly and helpful. Best wishes, Pure Team

Posted 2 months ago

“Their Service was excellent and on time. They called to update me with latest on what they were doing, without me having to chase them. Excellent customer service.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re glad to hear the service was excellent, timely, and that you received helpful updates throughout. Kindest regards, Pure Team

Posted 2 months ago

“Professional, empathetic and caring, excellent follow up on information. Pure cremation was exactly what my late husband wanted and I will be looking to Steve’s up a plan for myself in the future.”

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Posted 2 months ago

Thank you for your kind feedback. We’re glad the service felt professional, empathetic, and well-informed throughout. It's also touching to know everything was carried out just as your husband would have wanted. All the best, Pure Team

Posted 2 months ago

“The first part of the process was professional and carried out with caring and sympathy your representative Julia Bryan really put my mother and myself at easy..I explained the deceased was my father and she referred to him as Dad. After the cremation the telephone conversation were polite and factual.And the handin over of the urn was done in a professional manner. My main concern was after the cremation your emails become cold and uncaring referring to my father by he's full name and myself . Yes technically this my be correct but at this difficult time it felt they were no longer a person but a number. Please in your literature could you put a clear picture of the urn .The side shot does not show a true representation of what was being offered.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. It's wonderful to know that the service felt professional and caring, especially the support from Julia. However, we’re sorry the later emails came across as impersonal due to referring to your father by his full name. We’ll take your feedback on the communications and the urn image into account. If you’d like to discuss this further, please contact us on 0800 033 7737, and we would be happy to talk this through in more detail. All the best, Pure Team

Posted 2 months ago

“The team are so helpful, they kept me updated on every step of my husband being taken into their care to the cremation, David who delivered the ashes back to me was so kind and thoughtful, I will be using Pure Cremation my own passing, thank you everyone involved in taking care of my husband”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. It's lovely to know that you found the team helpful at this time, and the regular updates and thoughtful manner in which the ashes were returned made a positive difference. Best wishes, Pure Team

Posted 2 months ago

“Just want to thank all Pure Creamation Team for being there for me and my husband who recently passed away they where there with me through this difficult time took the stress away”

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Posted 2 months ago

Thank you, Suzanne. We’re glad to have been there for you during this difficult time and to have helped remove some of the stress off your shoulders. Kind regards, Pure Team

Posted 2 months ago

“They were very kind and helpful all the way through.I would fully recommend them and of course it was a far better price than the normal cremation.”

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Posted 2 months ago

Thank you, Iris. It's good to know that you found our team so helpful at every step and that you would recommend us to others. All the best, Pure Team

Posted 2 months ago

“Lovely people to deal with. A great combination of efficiency, sympathy and understanding. Would not hesitate in recommending them to others.”

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Posted 2 months ago

Thank you for your recommendation. It's wonderful to read that you felt you received a great balance of understanding, efficiency, and sympathy from our caring team. This is exactly how we aim to support all families. Best wishes, Pure Team

Posted 2 months ago

“Treated with love and understanding. These lovely people who cared for my dad were amazing and compassionate and took me through the whole process step by step with such care and dignity. From the first phone call I had to make to my dads ashes coming home they were such a big support and even asked about my dad which was something they didnt need to do but I so glad they did”

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Posted 2 months ago

Thank you for sharing your experience, Kirsty. We’re truly glad we could support you with love, care, and dignity during this time. Kind regards, Pure Team

Posted 2 months ago

“They were brilliant from start to finish.so supportive and respectful”

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Posted 2 months ago

Thank you for your 5-star review. We’re so glad we could provide a brilliant service from start to finish and provide the support and respect you needed. Kind regards, Pure Team

Posted 2 months ago

“Very helpful polite kind thoughtful considerate”

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Posted 2 months ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 2 months ago

“We are absolutely blown away by the care & consideration that was taken with our Mother, Doreen. From the gentlemen that collected her to the lady that returned the ashes, we were constantly updated & fully informed of the cremation of our mother. A great service provided at a difficult time.”

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Posted 2 months ago

Thank you very much for this feedback. We’re so glad we could support you and your family with such care and clear communication during a difficult time. Your kind words mean a lot to us. Best wishes, Pure Team

Posted 2 months ago

“Brilliant from start to finish kept me upto date with everything and the lady who brought my mum home was amazing would highly recommend”

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Posted 2 months ago

Thank you, Mandy. It has been an honour to support you at this time, and your recommendations are greatly appreciated. Kindest regards, Pure Team

Posted 2 months ago

“Pure cremation was brilliant, very caring and kept me informed every step of the way it took all the stress and worry out of my hands and I’m so grateful to them all”

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Posted 2 months ago

Thank you for your positive feedback. We’re glad our team could support you throughout and keep you informed, taking the worry away during a difficult time. Take care, Pure Team

Posted 2 months ago

“Professional, helpful and sensitive services. Kept informed of next steps. A big thank you to everyone I spoke to for their kindness at this very sad time.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We’re glad our professional and helpful team could support you with sensitivity at this sad time. Kind regards, Pure Team

Posted 2 months ago

“Staff and colleagues at Pure Cremation are so helpful caring and very supportive”

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Posted 2 months ago

Thank you for sharing this, Julie. We’re glad our team could be helpful, caring, and support you throughout. Kind regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,070 reviews