Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,799 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th August 2025

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say that from the initial contact on the day of passing through to the return of the ashes the service has been absolutely superb. Very helpful staff, email updates and good communication throughout the process and has made the whole event as painless as possible”

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Posted 4 months ago

Thank you for your positive feedback. It means a great deal to hear that our support was helpful and that the communication and updates provided reassurance along the way. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Excellent service, kept informed at all stages, they kept their promises.”

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Posted 4 months ago

Thank you for your positive feedback. We appreciate you taking the time to share your experience with us and others. Best wishes, Pure Cremation Team

Posted 4 months ago

“I was very pleased with the help recieved upon phoning to inform you of our loss through to the time of collecting Evelyn and the two men who handled the whole situation for taking her away with care and compasion to how we were feeling. Pure Cremation handled the complicated situation that occured with her having to go to the coroner for some reason which we still can't understand why; however, it was requested so had to be done. Unfortunatly this took a long time to sort out which I'm sure this was all extra work for your company. I did phone up the Coroner office to ask why this was not carried out earlier I was told the post mortem would take place on the next day from when I phoned which would be the Tuesday and expected to hear back from Pure Creamation to say she had been collected, by when I phoned you the following Monday was told that the Coroners had not sent the necessary documents through, then I had to go back to the Coroners office and they said it had been sent on the Tuesday, I had to call back Pure Cremation and was told they had not recieved it but then they phoned me back and said it had been found it. So I felt a little bit of a lapse in the official dealing with the transfer information of the documents within Pure Cremation to say she was clear for the cremation. Eve returning back home was arranged very orderly and was done again with thought and care for the delivery of her ashes, very tastefully done in her decorated biodegradable urn which also came in the bag which continued the theme of care. Overall the experience of dealing with something I have never had to do before was a lot easier with the help and understanding of all who work there at Pure Cremation. Thank you for making it an easier journey to arranging one of the most horrible jobs having to be organised.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words about the care and compassion shown by our team during such a difficult time for you and your family. We also appreciate your feedback regarding the arrangements with the coroner. We will look into this in more detail to understand why there may have been a delay in the transfer of the documents. Any feedback will be passed on to the relevant team to ensure we continue to deliver the very highest standards of service. All the very best, Pure Cremation Team

Posted 4 months ago

“Service provided was compassionate, sympathetic and handled in a sensitive and professional manner.”

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Posted 4 months ago

Thank you for your wonderful feedback. Kindest regards, Pure Cremation Team

Posted 4 months ago

“An absolutely marvellous company. They were caring and professional all throughout the process and every member of their staff perfect. They took all the stress away of arranging everything. Outstanding.”

Pure Cremation 5 star review on 14th April 2025

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Posted 4 months ago

Thank you so much! It's good to know that having all the arrangements taken care of by our team took away a lot of the stress for you. All the best, Pure Cremation Team

Posted 4 months ago

“Professional and efficient”

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Posted 4 months ago

Thank you for taking the time to share this positive feedback with us. Best wishes, Pure Cremation Team

Posted 4 months ago

“We were well cared for throughout with the same person handling our loved one's funeral. They kept us informed of every stage. would reccommend”

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Posted 4 months ago

Thank you for your wonderful review. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“I cannot thank pure cremation enough for the amazing support and service everyone gave me. It wasn’t easy dealing with some members of my family but pure cremation put a password in place only I knew. Thank you for looking after my mum.”

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Posted 4 months ago

Thank you so much for your review. We take great pride in providing compassionate care, and we're so glad that we could be there for you and your mum. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Our father had arranged a cremation with Pure Cremations some years ago. After he passed away in hospital, the representatives there were wonderful - explained everyting thoroughly and kept us up to date as the process went along. Thank you - I highly recommend.”

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Posted 4 months ago

Thank you so much for sharing your experience. We are so pleased that our team was able to support you through such a tough time. Take care, Pure Cremation Team

Posted 4 months ago

“The whole team were incredibly supportive and empathetic throughout what was an extremely difficult set of circumstances.”

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Posted 4 months ago

Thank you for your kind review. We're pleased that we could support you, and we are extremely grateful for your feedback. Best wishes, Pure Cremation Team

Posted 4 months ago

“It was a difficult time for me, but the Pure Cremation Team were understanding and helpful. Thank You.”

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Posted 4 months ago

Thank you, Thomas, for your kind words, which are greatly appreciated by our team. Take care, Pure Cremation Team

Posted 4 months ago

“I would like to say I found your customer services team were pleasant and very helpful and friendly. A gentleman who was called Zac was so helpful and friendly with my husband who passed suddenly. I was given the most important thing of what would happen next. Information was easy to use.”

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Posted 4 months ago

Thank you so much for sharing your experience with us. We're glad that Zak and our team were able to provide you with the support and clarity you needed during such a difficult time. It’s so important to us that we make the process as easy as possible, and we’re glad to know that the information was clear and helpful. Best wishes, Pure Cremation Team

Posted 4 months ago

“Wonderful service! Kept me informed of every step..were prompt...professional and kind. Would highly reccommend pure cremation and the team..going to use this service myself in the future”

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Posted 4 months ago

Thank you so much for your wonderful feedback. All the best, Pure Cremation Team

Posted 4 months ago

“I am so pleased my son had chosen a pure cremation. I was treated with sensitivity and respect from making that first phone call until his ashes were bought home to me. I am so pleased that I have arranged a pure cremation for myself. A big thankyou to all concerned. Cynthia Broughton”

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Posted 4 months ago

Thank you so much for sharing your experience. It's truly heartwarming to know that your son’s choice and your decision to arrange a Pure Cremation for yourself has brought you peace of mind. Your kind words mean so much to us, and we are grateful to have been there for you. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Friendly helpful staff, keep you informed throughout the process. Highly recommend.”

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Posted 4 months ago

Thank you for your lovely feedback and for rating us with 5 stars. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Fantastic Service, very professional, keep you updated throughout the process. Can not fault their service.”

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Posted 4 months ago

Thank you so much for your wonderful review, David. We’re delighted that you found our service to be professional and that we could keep you updated throughout. Your appreciation means a lot to us, and we’re grateful to have been able to support you during this time. Best wishes, Pure Cremation Team

Posted 4 months ago

“5* service from start. Talk you through every step .even to the return of the ashes.very kind considerate people.”

Helpful Report

Posted 4 months ago

Thank you for your kind review. We're so glad that our team was able to guide you through every step with compassion. Best wishes, Pure Cremation Team

Posted 4 months ago

“Good service everything explained in detail which is very helpful at a time when you need it most. The lady who returned my brothers ashes was lovely she knew just what to say and also when it was time to leave and let us deal with things in our own way.”

Helpful Report

Posted 4 months ago

Thank you for your heartfelt feedback. It’s great to know that the team member who returned your brother’s ashes was able to offer the right balance of support and respect. We understand how important it is to handle these moments with care, and we’re truly grateful for your kind words. All the best, Pure Cremation Team

Posted 4 months ago

“The best customer care and service I have experienced on a long time, from first contact with such sympathy, through to excellent, timely and accurate communication, and a very personal level of service and dedication all the way through to the return of ashes being hand delivered. Pure cremation conducted services for my dad and then my mum who passed away 2 weeks apart and they were incredibly supportive and gave me so much less to worry about. Angella in particular was especially helpful so thank you”

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Posted 4 months ago

Thank you for your touching feedback. We are truly sorry for your loss and the challenges you’ve faced in such a short period. It’s incredibly heartwarming to hear that Angella and the rest of our team could provide the support and care you needed. We understand how overwhelming it must have been to handle arrangements for both your dad and mum so close together, and it's good to know that we could take away some of the worry for you. All the best, Pure Cremation Team

Posted 4 months ago

“Pure Cremation were absolutely brilliant and truly helpful and professional throughout the process. I could not fault them right from when I made the first phone call through to their delivery of the ashes. Well done!”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback. It’s wonderful to know that we were able to support you through every step of the process with professionalism and care. Kindest regards, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 5,799 reviews