Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,632 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and professional kind symplectic would highly recommend them”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“I have been extremely impressed with Pure Cremation. They dealt sensitively and efficiently with every aspect of the procedure.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“excellent service”

Helpful Report

Posted 2 years ago

We appreciate your time in reviewing our service. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“The service from Pure Cremation was very good and kept me informed of all stages of my late wife's journey. The only criticism, I have we arrange a pass word to stop the emotional stress but the oppitive refused use it so it increased the emotional stress.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“My Mum died in hospital, The day before I went for the death certificate and Got the green form certificate for cremation, I phoned Pure Creation to start the process & paid, from start of collecting Mum/ from the hospital to getting the Ashes the team has been 100% caring & supportive & letting me know by phone each step of the way, Thank you.”

Pure Cremation 5 star review on 17th December 2023

Helpful Report

Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mum. Kind regards, Chloe

Posted 2 years ago

“i would recommend pure cremation to friends and family as they are very helpful and respectful at a time when it is very stressful and a most delicate time and for keeping me informed all the time and they hand deliver ashes and are so respectful thank you pure cremation”

Helpful Report

Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference to your family. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“From day 1 of calling pure cremations they have been great, Rachel kept me informed about dad's cremation even down to the day he was cremated. A lovely lady called Emma hand delivered dad with the up most respect. Great service thank you for caring for our dad 💔”

Helpful Report

Posted 2 years ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rachel and Emma, we will pass on your kind words to them. Kind regards, Chloe

Posted 2 years ago

“Pure cremation were so caring and respectful to me and the John Paul who had passed Rachel jones who was my contact at pure cremation was so caring and lovely to me at this upsetting time thank you”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. We will pass this on to Rachel who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

“i was very grateful as it made my job easy i would say very highly recommend them”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Easy, Helpful and friendly, kept informed and not pushy”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“I couldn't have asked fir a more understanding and helpfull company. The process was explained and the personal touch was very most at forefront. Thankyou so much”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Pure cremation were amazing during this very sad time they cared for my mum and rang me with updates every step of the way they brought my mum home to me after the cremation and the empathy they showed was so comforting I can’t thank them enough 🙏”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 2 years ago

“I wrote an email to Kirsty following my dad's death: My dad's ashes were returned this evening. I want to thank you personally for your kindness and compassion and I hope that you appreciate just how amazing I think you are. I spoke to you the day dad died. I was numb and exhausted when we spoke. You were kind and patient. You sorted out what needed to be done and you told me not to worry. Every time I spoke to you, you were lovely. You had it all in hand and tonight, less than a week after the cremation, dad's ashes are home. If I could give you a medal I would. Thank you with all of my heart for easing my grief with your professionalism and kindness.”

Helpful Report

Posted 2 years ago

It has been our honour to look after your dad and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“From the beginning to the end I was treated so well every thing was put in place as asked.so thankful for the piece of mind.”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“Excellent made a very difficult time less stressful Thank you”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“Excellent service throughout. Professional and supportive.”

Helpful Report

Posted 2 years ago

Thank you, these positive comments will be greatly appreciated by our team. Best wishes, Mia

Posted 2 years ago

“Provided exactly what I wanted. Kept me informed throughout.”

Helpful Report

Posted 2 years ago

Thank you for this great feedback, we are pleased that we could provide you with exactly what you wanted. Kindest regards, Mia

Posted 2 years ago

“Would not recommend. Unfortunately this company let us down at every opportunity and I think they rely on the deceased not having any family that care, so they can do as they please on a timescale that’s suits themselves.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave this review, we are both concerned and saddened to learn of your experience. A senior manager is currently reviewing the matter and we will be in direct touch with you as soon as possible. Kind regards, Mia

Posted 2 years ago

“Pure Cremation has made a really hard time as easy as possible. They informed me every step of the way, and I cannot recommend them highly enough.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Amazing service, from day 1 of calling pure cremations they have been kind and sensitive, Rachel has kept me informed about dads9 journey with them even down to the day dad was cremated and his return home. A lovely lady called Emma brought dad home and was very respectful. Amazing service from pure cremations. Thank you”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. We will pass this on to Rachel and Emma who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,632 reviews