Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,634 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“May I thank all your staff that I have spoken with. Not only listening & understanding at this sad time for our family. What a superb service from our initial contact and our loved one returned home. Well done Kind regards Alan Toft & Family.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 2 years ago

“VERY PROFESSIONAL,CARING AND CURTIOUS.KEPT ME WELL INFORMED AND MUM'S ASHES WERE RETURNED IN A LOVELY BIODEGRADABLE URN.WOULD HAPPILY RECOMMEND PURE CREMATIONS.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“We were treated with the utmost respect and kindness, always kept informed throughout. Everyone with dealt with was, kind, caring & professional. We would highly recommend 10 out of 10”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“From the initial phone call to delivering the ashes,we was kept fully informed every step of the way.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Smooth correspondence, staff always response to my email, some with queries.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. Kind regards, Chloe

Posted 2 years ago

“Excellent. All carried out as promised.”

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Posted 2 years ago

Thank you for sharing your experience, we know it will help others. Kind regards, Chloe

Posted 2 years ago

“Fantastic company from the moment I telephoned them they were with me within a couple of hours kept me informed about what was happening throughout I cannot fault the service and would like to say a big thank you”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 2 years ago

“Excellent service, I can't emphasise enough how brilliant the care was, pure cremations looked after me during what I thought would be a very stressful time. My mum was taken care of with dignity and respect .”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mum. Kind regards, Chloe

Posted 2 years ago

“Used pure cremation following the passing of my father following his wishes. Service was good however let down on 2 things. Took ages to get through to someone had to wait 20 minutes to speak to someone. Also i received a call advising when my dad’s ashes would be returned but had trouble hearing the person due to someone laughing loudly in the background which I found hugely disrespectful.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and a member of our senior management team will look into this to better understand the situation. They will make contact with you directly. Kind regards, Chloe

Posted 2 years ago

“Both my mum and dad wanted to use pure cremations. Service was respectful and professional. Everyone we spoke to was kind and compassionate. Took the stress out of a sad and stressful time”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“Absolutely gorgeous people, went above and beyond especially Kingsley, jan and im so sorry but due to situation I've forgot other ladies names. They listened and cared with so much empathy THANK YOU SO MUCH.”

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Posted 2 years ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Kingsley, Jan, and the others, we will pass on your kind words to them. Kind regards, Chloe

Posted 2 years ago

“My dad chose Pure cremation. As a family we were not sure we agreed but it was dads choice. However everyone at pure cremation were very caring, helpful and professional and kept us informed of everything.”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 2 years ago

“Very easy to use and people were lovely especially Callum who delivered my dad’s ashes.”

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Posted 2 years ago

Thank you for this lovely review. We will pass this on to Callum who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

“Very good service very caring company family are very happy with the service provided”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“The Pure Cremation service took away the pressure and stress of the occasion and allowed the family to focus on celebrating the life of a loved one in their own time. The Team’s communication throughout was timely and kept me informed at all stages. The return of the ashes was dignified and well handled. A happy and joyous gathering was held to celebrate a life without the solemnity of a religious service.”

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Posted 2 years ago

“Excellent, caring service”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“From the first call of contact to the last call of contact with Pure Cremations, the service received has been very understanding, empathetic, helpful and efficient at all times to say the least.”

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Posted 2 years ago

Thank you, our team will be extremely thankful for this touching feedback. Best wishes, Mia

Posted 2 years ago

“From start to finish I received compassionate and professional service at all times. At such a difficult time the staff especially Rebecca made this process as stress free as possible, dealing with all my requests and answering any questions and concerns. The cremation was so personal and perfect for what he would have wanted. As a family we can’t thank everyone enough x I have spoken so highly about our experience with Pure Cremations that two friends have already each booked pre planned packages.”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with Pure Cremation, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting families at a time of loss. All the best, Mia

Posted 2 years ago

“Excellent personal caring service . Made the whole process easier on the family with their genuine care for the family and total respect for those who have passed on. Have used twice now and would highly recommend.”

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Posted 2 years ago

Thank you, It is our privilege to have been asked to care for your loved ones and it is heartwarming to know we could make things a little easier for you. Bes wishes, Mia

Posted 2 years ago

“At a time when your grieving pure cremation rake away all the pressure very understanding I would definitely recommend pure cremation to anybody”

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Posted 2 years ago

Thank you for this very kind feedback, we are pleased to know that we could remove some of that pressure at such a difficult time. Kindest regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,634 reviews