Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,636 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided exactly what I wanted. Kept me informed throughout.”

Helpful Report

Posted 2 years ago

Thank you for this great feedback, we are pleased that we could provide you with exactly what you wanted. Kindest regards, Mia

Posted 2 years ago

“Would not recommend. Unfortunately this company let us down at every opportunity and I think they rely on the deceased not having any family that care, so they can do as they please on a timescale that’s suits themselves.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave this review, we are both concerned and saddened to learn of your experience. A senior manager is currently reviewing the matter and we will be in direct touch with you as soon as possible. Kind regards, Mia

Posted 2 years ago

“Pure Cremation has made a really hard time as easy as possible. They informed me every step of the way, and I cannot recommend them highly enough.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Amazing service, from day 1 of calling pure cremations they have been kind and sensitive, Rachel has kept me informed about dads9 journey with them even down to the day dad was cremated and his return home. A lovely lady called Emma brought dad home and was very respectful. Amazing service from pure cremations. Thank you”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. We will pass this on to Rachel and Emma who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

“I chose Pure Cremation to look after my partner as he had explicit wishes for a cremation only funeral. I had already heard good feedback about Pure Cremation from my work in a hospice. I found all the information I needed on the website and was able to navigate this easily. All the staff that I had dealings with were professional, compassionate and respectful and kept me informed and updated throughout the process.”

Helpful Report

Posted 2 years ago

It has been a privilege to care for partner, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Chloe

Posted 2 years ago

“Pure Cremation has been understanding and professional right from my first call to the final delivery of the Ashes. Communication has been excellent throughout the process and I have always got the feeling that the team genuinely cares and wants to provide the best service possible at this stressful time. Thankyou, Matt Hay and Family.”

Helpful Report

Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 2 years ago

“Compassionate and thoughtful! Pure cremation kept me informed every step of the way, how they were looking after my Mother. Ashes delivered personally by a member of their team. I did appreciate their sympathy and excellent service.”

Helpful Report

Posted 2 years ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“If you wish to have a no frills, straightforward, smoothly run cremation this is the one for you. Highly recommend it takes all the pressure off at this upsetting time I will be buying this plan in the future for myself. All the staff were very professional and kind. Thank you”

Helpful Report

Posted 2 years ago

Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 2 years ago

“Great service they kept me updated every step of the way.”

Helpful Report

Posted 2 years ago

It was our honour to support you at this time, thank you for taking the time to share your experience. Kindest regards, Mia

Posted 2 years ago

“Stress-free from start to finish. Pure Cremation staff kept me informed at each stage of the process in a considerate and friendly manner. Dad wanted a no-fuss cremation and made an excellent choice with Pure Cremation.”

Helpful Report

Posted 2 years ago

Thank you for this wonderful feedback, it is greatly appreciated. Kind regards, Mia

Posted 2 years ago

“My husband had expressed his wishes for a simple funeral, with minimal fuss and expense. We contacted pure cremations late at night but they we absolutely amazing from 1st contact right through to the delivery of his ashes very respectful, calm and experienced in guiding us through what was a very difficult time, they kept us in formed with minimal intrusion for our family,”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. Kindest regards, Mia

Posted 2 years ago

“I would like to say a big thank you to Pure Cremation. Losing my Dad was a difficult time for me but the service, help, support and communication from Pure Cremation team made a deeply upsetting experience so much easier. Thanks again.”

Helpful Report

Posted 2 years ago

Thank you, we are pleased that our lovely team were able to assist you and make a difficult time a little bit easier. It is always heartening to hear feedback like yours and we will ensure that your comments are passed on to our team. All the best,

Posted 2 years ago

“Absolutely flawless in each & every way. Kept me up to date with all arrangements. Extremely kind & caring. They made me feel glad that my husband was in their care. Couldn’t have asked or wished for anything better.”

Helpful Report

Posted 2 years ago

Thank you, we are touched by this feedback. It has been an honour to support you at such a difficult time and it is lovely to hear that our care made things a little easier for you. Best wishes, Mia

Posted 2 years ago

“Very efficient, very reasonably priced, absolutely takes the ease away from funeral arrangements especially for people in their golden years that wouldn’t have as many friends around to attend such events. The staff were always empathetic and professional on the phone. 100% would recommend this service”

Helpful Report

Posted 2 years ago

Thank you, we are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one. Best wishes, Mia

Posted 2 years ago

“The service was exceptional the people who work there are very kind and caring i would recommend pure cremation”

Helpful Report

Posted 2 years ago

Thank you so much, we are so pleased that you felt well looked after. Kind regards, Mia

Posted 2 years ago

“A simple compassionate respectful process, very nice people on the phone with no hard sell just what is needed at these difficult times. 10/10”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Mia

Posted 2 years ago

“From the first phone call to the kind gentleman who delivered my mums ashes I cannot fault them. The kindness and care they showed was amazing My dad passed in March and we used another company who were useless compared to Pure Even the crematorium won awards and received a letter from them to say they planted a tree for mum Seriously if you want the best go for Pure Cremation”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. We will pass this on to the team who will be delighted with the recognition of the care they have given. Best wishes, Mia

Posted 2 years ago

“Pure Cremation treatment of my wife's passing with the utmost compassion, respect and kindness at the most difficult time was outstanding. Their professionalism and service could not be faulted.”

Pure Cremation 5 star review on 9th December 2023

Helpful Report

Posted 2 years ago

Thank you for these very touching words, it was an honour to care for you all. Kind regards, Mia

Posted 2 years ago

“From the very first person I spoke with (Tracy) to just get some initial info to the person who eventually dealt with our case (Kingsly) and all the people in between, we couldn't have asked for more or had a better service. Everyone was so kind and we as a family were kept informed at every step. The cremation was carried out on November 29th and the ashes were hand-delivered to us by a lovely guy called Rick on December 6th. They made a very upsetting time in our life just that little bit easier and we thank them for it. I cannot recommend Pure Cremation enough to help you through the toughest time in anyone's life.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience and for highlighting the care and support offered by our team. All the best, Mia

Posted 2 years ago

“We saw the advert on the tv about Pure Cremation and thought they would be a good system for us. We initially contacted them and they were very thorough giving us all the information we needed. We eventually set up the system paid the bill and sat back knowing it was there when needed. Sadly 18 months later my mother passed away and straight away their procedure jumped in, We received phone calls checking in with us to make sure we understood what and when things were happening and generally being very sympathetic answering any questions that we had. There was a delay to mother being cremated because the nursing home Dr hadn't filled in the correct information and I must say the Pure Cremation staff were amazing chasing up the correct forms and keeping in touch with us informing us to what was happened. When eventually the cremation took place the staff phoned us again checking in with us and making sure we were as happy as we could be under the circumstances. Arrangements were then made to have the ashes delivered to my brother and that procedure was done very tastefully. Thank you Pure Cremation for making this as painless and smooth as possible.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this with us. It is so great to know that our support made a positive difference when it really mattered. Best wishes, Mia

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,636 reviews