Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,371 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 24th September 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted out everything for me very happy with the service thank you”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this. We’re glad that you are happy with the service and that we could support you at this time. Kindest regards, Pure Team

Posted 2 months ago

“This company was nothing but helpful and explained everything that would happen. I got phone calls to keep me updated when things were happening. I think how they wrote to us in emails was very respectful to my mum who had passed away as they spoke about her by name and said how it was a privilege for them to look after her. Can't fault them at all and they delivered the ashes by hand and my dad said the man delivering was really friendly and nice and he came in and gave the dogs a fuss which is a big win in my dads eyes. Thank you for making a sad and stressful time so much easier.”

Helpful Report

Posted 2 months ago

Thank you for this positive feedback. It’s heartwarming to read that the care and communication you received helped bring some reassurance to your family. We know that the little details matter, and we’re especially pleased that the way we spoke about your mum and the personal touch when returning her ashes helped you feel she was treated with the respect she deserved. Kindest regards, Pure Team

Posted 2 months ago

“We as a family were very pleased with the customer care we received at a very difficult time having lost a brother it was him that had organised his wishes to use pure cremation no fuss and easy to deal with from the First Lady Michell who sorted everything great communication from every one the staff and a really nice lady that delivered his ashes to my house. We never used this type of funeral before but I definitely think it's much better than the conventional type.well done and thank you all jim Jerry Richie”

Helpful Report

Posted 2 months ago

Thank you, Jim. It’s wonderful to know that you all felt supported from the very first conversation through to the return of the ashes. It's also good to read that, although this was your first experience of an unattended funeral, you felt that this was a much better option for you and your family. Best wishes, Pure Team

Posted 2 months ago

“Thank you very much indeed Pure Cremation for looking after my husband after he recently passed away in June 2026. You did exactly what you said you would do every step of the way, from collection to return of his ashes. I was kept informed at every stage which was excellent.”

Helpful Report

Posted 2 months ago

Thank you for rating us with 5 stars. We know how important it is to feel that everything is being handled with care and that you are kept informed when making arrangements for someone so special. We’re grateful to read that our team was able to give you that reassurance and that we followed through on everything we promised from beginning to end. All the best, Pure Team

Posted 2 months ago

“Such kind and compassionate people. Thank you all for your care”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave this feedback. It has been a privilege to support you with kindness and compassion. Kindest regards, Pure Team

Posted 2 months ago

“Prue cremation are very good and the staff have very good stranded and are very understand and polite at the time my dad passed and the care the my dad was good wen my dad came back home the member of staff who handed him over to me was very courteous thank you”

Helpful Report

Posted 2 months ago

Thank you for such a wonderful review. We're glad you found everyone you spoke to so understanding and polite, and the return of ashes was handled with the utmost respect, just as we would expect. Best wishes, Pure Team

Posted 2 months ago

“Both my parents chose pure cremations, the conversations I had with them were a kindly experience. Our families who couldn't attend found an alternative wat to get together and put some kind of closure to our loss. Jehovah longs to bring people who have died back to life. A man of faith named Job was confident that God would not forget him when he died. He said to God: “You will call, and I will answer you. Job 14:13-15”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We're pleased to hear that your conversations with our team were a source of comfort, and that your family was able to find a meaningful way to come together and remember them, even if not everyone could be there in person. All the best, Pure Team

Posted 2 months ago

“Pure cremation does what it says. I felt like my dad’s journey was handled every bit as good as it would have been with a more expensive funeral directors. No fuss no hassle everything you want.”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Craig. We’re glad our service met your expectations and that everything felt straightforward. Best wishes, Pure Team

Posted 2 months ago

“The team at pure cremations were amazing, right from the start to finish. They were helpful at all times and we never felt rushed. We are mosst graetfull for all thier help just taking time to recover now, and this way of doing things took so much of the worry away from our father at this time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. It's nice to know that we were able to make the arrangements feel more manageable and provide support at every step. It’s especially lovely to know that this approach helped ease some of the concerns for your father and gave your family the space to focus on what mattered most. Kindest regards, Pure Team

Posted 2 months ago

“From beginning to end the process was simple and clear. We were informed every step of the way with compassion and empathy.”

Helpful Report

Posted 2 months ago

Thank you very much for this feedback. We’re glad that everything felt simple and clear, and that you were informed with compassion and empathy throughout. Kindest regards, Pure Team

Posted 2 months ago

“Excellent service from start to finish”

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Posted 2 months ago

Thank you, Brenda. We’re really glad that we could provide you with excellent service from start to finish. Kindest regards, Pure Team

Posted 2 months ago

“It was a relief not having to arrange a funeral, pick a coffin, book the crematorium etc etc along with all the other stuff which you have to do while still grieving. Terry”

Helpful Report

Posted 2 months ago

Thank you for sharing your thoughts, Terry. We’re glad that choosing Pure helped remove some of the practical pressures at a time when there was already so much to process. Best wishes, Pure Team

Posted 2 months ago

“From notification of her passing, to collection of my Mother and then through the committal process and return of Mum's Ashes, I found Pure Cremation professional, helpful, thoughtful and considerate through the whole process. Losing a loved one is always a deeply emotional time, but the team at Pure Cremation made the experience as manageable as it could be. They guided me and kept me informed through this challenging period and I would not hesitate to recommend them to friends and family.”

Helpful Report

Posted 2 months ago

Thank you. Your recommendation means so much. From your first contact with us through to receiving your mum’s ashes, we’re grateful to know that you felt supported and knew what to expect at each stage. We understand how important it is for families to feel reassured that everything is being handled with care and attention. Kindest regards, Pure Team

Posted 2 months ago

“Very professional service that went smoothly without any hitches or fuss. I was kept well informed as to timescales and the people I spoke to were sympathetic and caring, from on the phone to the delivery driver. When it is my time I will go down the same route and will set up a plan shortly - hopefully not to be used for a while!”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience and for your kind recommendation. We're pleased that you found everything was handled smoothly and that our team was able to provide clear guidance and reassurance throughout. We’re also grateful for your mention of the team members who supported you, from those you spoke with on the phone to the person who returned your loved one’s ashes. Kindest regards, Pure Team

Posted 2 months ago

“I highly recommend using Pure Cremation. Our experience with them was nothing but positive from start to finish; from the kindness and support right at the beginning of the process after my lovely Dad died, to the very end - they were incredible. Everything ran completely smoothly and my family and I felt supported and looked after, which is exactly what is needed when experiencing such sadness and loss. We were kept updated at every point, and the people that we dealt with were always kind and respectful.”

Helpful Report

Posted 2 months ago

Thank you so much for your thoughtful recommendation. It's good to know that your family felt supported throughout the arrangements. Providing reassurance, clear communication, and compassionate care at such a difficult time is something our team takes great pride in, so your feedback will be incredibly meaningful to everyone involved. Kindest regards, Pure Team

Posted 2 months ago

“Excellent service no mess no fuss very emphatic and everything ran smoothly. Thank you”

Helpful Report

Posted 2 months ago

Thank you for your lovely review. We're so pleased to hear that the arrangements were handled smoothly and that our team could make the process as straightforward as possible. Kindest regards, Pure Team

Posted 2 months ago

“Couldn't be happier with the service”

Helpful Report

Posted 2 months ago

Thank you so much for leaving a review. We’re delighted that you are happy with the service provided and appreciate your 5-star rating. Kindest regards, Pure Team

Posted 2 months ago

“At what was such a traumatic time in our lives, Pure cremation acted with dignity empathy compassion and total understanding thoroughly recommend them.”

Helpful Report

Posted 2 months ago

Thank you for your kind recommendation. Knowing that you felt supported by our team during such a difficult time means a great deal to us. We understand how overwhelming it can be to make arrangements after losing someone close, so it's reassuring to hear that we were able to give you confidence that everything was being taken care of. Best wishes, Pure Team

Posted 2 months ago

“A very sad situation was made a whole lot easier by the whole team who i spoke to. From the first phone call everyone was so respectful & empathetic. Nothing felt rushed. The guy I spoke to , named Matthew Foy about my father's passing explained everything clearly on how things would be done. It was my father's wishes to have a pure cremation . It did feel very strange not attending a proper funeral ...but a very sad occasion was handled very well indeed ...and my father was brought home by a very nice chap named Rik. Nothing was rushed, and he answered all my questions . He was very respectful with both my father & us. The only thing I wish I had been told was thst I could of attended the crematorium if I had wanted to ...but apart from that.... i would most definitely recommend Pure Cremations if you want a fuss free yet empathetic cremation.”

Helpful Report

Posted 2 months ago

Thank you very much for this feedback. It's wonderful to read that Matthew provided clear guidance from your very first call, helping you understand what to expect without ever making you feel rushed. We're also so pleased that Rik's kindness, respect, and willingness to answer your questions made your father's return home a comforting and personal experience. We also really appreciate you highlighting the feedback regarding the attended options. We always aim to be clear and transparent about all of the options available, including the opportunity to attend the crematorium if that is something families would like. We have shared your feedback with the relevant team so this can be reviewed. If you would like to discuss this with us, please do not hesitate to contact us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 2 months ago

“My mum paid for her cremation and very soon after sadly died. They have been totally amazing. Communication excellent and so kind and professional. I have recommended you to many friends. Even down to the delivery of Mum’s ashes so impressed with the care and service. Many thanks for this at a difficult time.”

Helpful Report

Posted 2 months ago

Thank you for sharing this wonderful feedback with us. We’re truly grateful that you felt supported, with clear communication and care, and it's lovely to know you would recommend us to others. Kindest regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,371 reviews