Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,770 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service, 100% recommend, amazing service from everyone xx thank you so much Terry”

Helpful Report

Posted 3 months ago

Thank you so much for your positive feedback. We’re glad that you would recommend us based on your experience. All the best, Pure Cremation Team

Posted 3 months ago

“Very pleased with the service from start to finish. Professional and friendly staff with regular updates.”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback. We’re delighted to hear that you were happy with the service from beginning to end. It's great to know our team was both professional and approachable, and that you received regular updates. Kindest regards, Pure Cremation Team

Posted 3 months ago

“An excellent service provided thankyou. You kept us informed of the process at all times and worked around our holidays when returning Ashes. Certainly to be recomended”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedbcak We’re so glad we could keep you informed throughout and accommodate your holiday plans when returning the ashes. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 3 months ago

“Very friendly, kept me well informed of stages etc. dignity and respect all the way.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review. We're pleased to hear that you found our team friendly and informative during such an important time. Best wishes, Pure Cremation Team

Posted 3 months ago

“Excellant service from beging to end very carering and thoughtful”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. We're grateful for your feedback and happy to know that you found our service caring and thoughtful from start to finish. All the best, Pure Cremation Team

Posted 3 months ago

“Thoughful. patient and brillant service”

Helpful Report

Posted 3 months ago

Thank you, Shirley, for your wonderful feedback. Your words mean a lot to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I’ve used Pure Cremations twice. Last year for my father and more recently for my mother. Both times, the service I received from them was extremely sensitive, kind and helpful. My mum died at home and Laura arranged for her collection so I didn’t need to worry about that. I was kept up to date with what was happening and when they hand delivered my Dad’s ashes, they couldn’t have handled it more sensitively or kindly. Would 100% recommend.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words and for trusting us with both your father’s and mother’s arrangements. We’re truly grateful to hear that you felt supported and cared for throughout both experiences. Take care, Pure Cremation Team

Posted 3 months ago

“Pure Cremation supplied a professional and efficient service and were caring every step of the way.”

Helpful Report

Posted 3 months ago

Thank you so much for your review. We're delighted to hear that you found our service both professional and efficient. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Take care, Pure Cremation Team

Posted 3 months ago

“From the first telephone call to the return of my sisters ashes you were perfect . I was totally impressed with the care you gave my sister and the whole family . Lisa Tipton - one of your staff kept intouch with me throughout - this gave me a go to person . Well done all of you ! Thankyou”

Helpful Report

Posted 3 months ago

Thank you for sharing this amazing feedback with us. All the best, Pure Cremation Team

Posted 3 months ago

“I found the service exceptional. I was treated with kindness and understanding.. Pure cremations procedures were clearly explained so I was fully aware of the sequence of events leading up to the cremation and given sensative options regarding recept or disposal of the ashes.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We are so pleased you felt supported with kindness and understanding throughout. Kindest regards, Pure Cremation Team

Posted 3 months ago

“excellent compassioate service , i only wish that they gave a choice of ashes erns.”

Helpful Report

Posted 3 months ago

Thank you for your positive review. It's good to know you felt the service was compassionate and met your needs. We really appreciate your feedback about the choice of urns and will definitely take that on board as we continue to review and improve our service. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I can’t thanks Pure Cremation enough. From the start they were so helpful and on the day of my mother’s passing it took just one call. The lady who answered the phone had to check for a vehicle location and took less than ten minutes to call me back with a time that someone would be with me. The team arrived on time and were so supportive and respectful. Throughout the whole process nothing was too much. On the day that I had the ashes back, again they kept in contact with a time update and the lady who give the ashes was caring and respectful. Thank you Pure Cremation.”

Helpful Report

Posted 3 months ago

Thank you so much for sharing your experience. We're truly touched by your kind words and so glad we could be there for you when it mattered most. Best wishes, Pure Cremation Team

Posted 3 months ago

“My mum wanted pure cremation and I would highly recommend the service. Everyone is spoke too was informative, comforting and respectful. They were informative and helpful.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review. We’re pleased that we could be there for you, and we truly appreciate your recommendation. All the best, Pure Cremation Team

Posted 3 months ago

“Sadly my mother in law passed away and to help my wife I took responsibility to liaise with the pure cremation team The service received was empathetic honest and very informative We were phoned every step of the way to let us know what was happening or about to happen I can’t thank them enough especially Gail Brunton who made what could have been a very difficult time as easy as possible. We have both been so impressed that we are also signing up as this is now what we want too when the time comes Thank you to everyone”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience of our care. We’re truly grateful for your kind words, and we’re so pleased to hear that you and your wife felt supported at every stage. Gail will be especially touched to know she made such a difference during this time. It’s incredibly moving to know that your experience has led you both to make your own plans with us too. Take care, Pure Cremation Team

Posted 3 months ago

“Perfect from start to finish - great service / price/ attitude & communication . I would highly recommend - thank you all”

Helpful Report

Posted 3 months ago

Thank you for rating us with 5 stars. It's great to know that our service, communication and pricing all met your expectations. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I think this was so well done for my husband David and so much respect to him and consideration to me I would recommend them to all my friends Kind Regards Monica Hayden”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Monica. We are deeply honoured to have had the opportunity to support you. Your kind recommendation means the world to us, and we truly appreciate you sharing your experience. Best wishes, Pure Cremation Team

Posted 3 months ago

“I was totally impressed with the service I received. Pure cremation phoned and kept me updated every step of the way, their representative explained the entire process and was available to answer any questions.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review and feedback, Linda. Best wishes, Pure Cremation Team

Posted 3 months ago

“The service and staff were amazing I was so touched the way they looked after my mother while in their care.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. It means a great deal to know that you felt your mum was looked after with such care. We understand how important that trust is, and it’s truly touching to hear that our care and support made a difference. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Julia was my initial point of contact. She was extremely friendly, empathetic and knowledgeable. She remained patient and kind throughout my dealings with PC. This is my 2nd experience and again I found PC to be extremely helpful, professional and supportive with me. Pat was the fabulous individual who returned mum's ashes. So lovely, very experienced, happy to answer Qs and make suggestions. She was lovely to have in my home. 100% recommend Pure Cremation. They really do make an emotionally difficult time, much easier interms of communication and expectations.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share such thoughtful feedback. We're really pleased to hear that Julia made such a positive impression—she’ll be so touched to know how much her support meant to you. And it’s wonderful to hear that Pat made the return of your mum’s ashes feel so personal and comforting. We’re truly grateful for your continued trust in us, and it means the world to know that we were able to make things a little easier for your family. Best wishes, Pure Cremation Team

Posted 3 months ago

“Pure dealt with my husbands cremation in December 2024, so I didn’t hesitate having them handle the care and cremation of my mother in April 2025. From our first conversation, to bringing the Ashes home, every aspect was with care and efficiency.”

Helpful Report

Posted 3 months ago

Thank you for trusting us again with the care of your mother. It's wonderful to know that, from the first conversation to the return of your mum’s ashes, everything was handled with care and efficiency. It means a lot to us that you felt supported and confident in our service. Kindest regards, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 5,770 reviews