Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,116 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 19th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was as the only living relative of my second cousin, who had a Pure Cremation plan. I dealt with all the arrangements involved with my cousin’s hospitalisation and subsequent transfer from a care home to a nursing home, where my cousin died. I live in Suffolk and my cousin was in Exeter. As the sole executor, I had a lot to deal with, but not the funeral arrangements, which was a considerable help. Shortly after my cousin's death, I had a call from Pure Cremation. Their representative was respectful, giving me all the information required concisely. The process took a little while, from the death on February 8th, to the ashes being delivered on the March 12th. However, some of that delay was caused by my registering the death in Suffolk rather than Devon. One can do that, but only the county where the death occurred can issue the Death Certificate. There were a couple more telephone calls and a few emails, but Pure Cremation took care of everything. There were two minor issues. The cremation was unattended, but I was under the impression that Pure Cremation would tell me when it was happening. They didn’t do that. Not that it made much difference, but I was a little surprised. The other very minor issue concerned delivery of the ashes. I was told that I would receive an email allowing me to track the progress of the person delivering the ashes, and that did not happen. However, Pure Cremation gives one a four-hour window the day before, and the person who delivered the ashes called me on the day, giving me a one-hour window. That was perfectly acceptable. Pure Cremation plans are very suitable for anyone who does not have relatives who can make arrangements for them, or someone who wants to make their passing less of a burden on their family. Equally, the service is ideal for anyone who does not want a formal funeral and/or a religious service. Overall, I felt the service was efficient, effective, and respectful.”

Helpful Report

Posted 2 months ago

Thank you for sharing such a detailed account of your experience. We’re really glad that we could take care of the arrangements and make things easier for you during this time. It’s lovely to hear that overall you found the service respectful, efficient, and supportive. We also appreciate your feedback about being informed of the committal date and the return of ashes. We’ll pass this on to our team to look into so that we can address this and learn from this feedback. Kindest regards, Pure Team

Posted 2 months ago

“I found the collection of my brother slow which was upsetting , but the communication was brilliant all updates and the return of my brothers ashes was very professional .”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We are glad to hear that you appreciated the communication from our team and the professionalism shown when returning your brother's ashes. We also value your comments regarding the collection, and we will raise this with our team for a thorough review of the arrangements. We'll then get in touch to discuss your experience in more detail, but if you need to speak to us in the meantime, please contact us on 0800 033 7737. Best wishes, Pure Team

Posted 2 months ago

“My contact was extremely supportive and respectful throughout the entire process. He explained everything clearly and patiently. Highly recommended during a time when you really need caring professionals.”

Helpful Report

Posted 2 months ago

It’s great to hear that the support and clear guidance made a positive difference during such an important time. Thank you for your kind words and for recommending our team. Take care, Pure Team

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. It's good to know that we could provide an excellent service. Best wishes, Pure Team

Posted 2 months ago

“I felt that everything was handled with sympathy and dignity. I wes kept informed throughout the process and the people I spoke to were very understanding and friendly. They were just what was needed in these difficult times.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad that we could provide the understanding and care you needed. All the best, Pure Team

Posted 2 months ago

“Pure Cremation were fabulous in what was a very sad, traumatic experience for me. They were so lovely on the phone and explained clearly and calmly the next steps in the process and gave a timeline. Everyone that I had contact with, whether on the phone, or in person when my husband's ashes were returned home, were so genuine and comforting. I would wholeheartedly recommend Pure Cremation.”

Helpful Report

Posted 2 months ago

We’re so glad we could provide clear guidance and support during such a difficult time. It means a lot to hear that every interaction felt genuine and comforting. Thank you for recommending us. Best wishes, Pure Team

Posted 2 months ago

“From start to finish Pure cremation were professional, friendly and kind, and I feel very reassured that they took good care of my mum. Thank you”

Helpful Report

Posted 2 months ago

It’s wonderful to know you felt reassured that your mum was well cared for. Thank you for sharing your kind words about our team. Kindest regards, Pure Team

Posted 2 months ago

“Great service through and through Thoroughly recommend for quickness and simplicity”

Helpful Report

Posted 2 months ago

We’re glad that everything felt quick and straightforward for you. Thank you for your recommendation and kind words. Take care, Pure Team

Posted 2 months ago

“Excellent service and could not have wished for a better company to have looked after my dad. From start to finish even delivering my dad’s ashes to me personally to Wales very professional service and went above and beyond THANK-YOU so much to all involved.”

Helpful Report

Posted 2 months ago

Thank you for your touching feedback. It’s fantastic to hear that everything went smoothly and that our team could provide personal, professional care from start to finish Best wishes, Pure Team

Posted 2 months ago

“Mum's decision to use Pure Cremation was primarily based upon her wish for my brother and I not to have to worry about arranging a funeral. I would have to say that Pure were truly excellent from start to finish when mum died, from the first call to them when I advised them of mums death to the delivery of her ashes. Pure ask at the outset exactly how often you want to be updated during the process and they were good to their word throughout. They were professional yet sensitive all the way through. I have recommended them to all my friends and family and will continually do so.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this. It’s wonderful to hear that your mum’s wishes were respected and that we could make things easier for you and your brother. We’re glad the updates, professionalism, and care throughout provided reassurance. Kindest regards, Pure Team

Posted 2 months ago

Thank you for taking the time to share your experience. It’s wonderful to hear that your mum’s wishes were respected and that we could make things easier for you and your family. Kindest regards, Pure Team

Posted 2 months ago

“A stress free funeral all taken care of with care and excellent communication, I too have paid for one the way to go nowadays n less upset I think Thankyou xx”

Helpful Report

Posted 2 months ago

Thank you, Joeen. It’s great to hear that everything felt stress-free and well cared for. We’re glad the clear communication and support made a difference All the best, Pure Team

Posted 2 months ago

“I can’t fault the service. At all times I felt my mother was being well cared for. Thank you for all your help. Regards Stuart Holleran”

Helpful Report

Posted 2 months ago

It’s wonderful to know you felt your mother was in good hands throughout. Thank you for your kind words and for trusting us to support your family. Best wishes, Pure Team

Posted 2 months ago

“From start to finish when my mum in law passed away, Pure Cremation were marvellous. Very emphatic, helpful etc. Would highly recommend their service”

Helpful Report

Posted 2 months ago

We’re so pleased to hear that everything went smoothly and that our team could provide the support you needed. Thank you for recommending us. Kind regards, Pure Team

Posted 2 months ago

“Everthing was done as i wonted”

Helpful Report

Posted 2 months ago

Thank you for this lovely feedback. It’s wonderful to know that everything was carried out as you wished. Kindest regards, Pure Team

Posted 2 months ago

“I dealt with Pure following my dads wishes. From the first interaction the staff provided a caring and outstanding service. They made everything clear and simple even setting up a password for ease of interaction. I was kept updated regularly and treated with care and compassion. Thank you for helping us through a difficult time.”

Helpful Report

Posted 2 months ago

Thank you for rating us with 5 stars. It’s wonderful to know that our team could provide clear, caring support. We’re also pleased that the updates and guidance helped make things a little easier for you and your family. All the best, Pure Team

Posted 2 months ago

“Personal, respectful and thoughtful”

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Posted 2 months ago

Thank you for your wonderful review, Kim. Best wishes, Pure Team

Posted 2 months ago

“Extremely professional and explained everything and kept in contact throughout the whole process”

Helpful Report

Posted 2 months ago

Thank you for your feedback. Knowing you felt fully informed and supported throughout the process really makes us proud. We’re glad everything was clearly explained and that our team could provide professional, caring guidance every step of the way Kindest regards, Pure Team

Posted 2 months ago

“We have been extremely happy with the service we received. The members of your team allocated to us was extremely helpful and very professional she kept us fully updated throughout. their approach was very caring as was when they delivered the ashes. they explained everything so well. thankyou very much for your service.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience of our care. It means a lot to know you felt supported and kept informed throughout, and that everything was explained clearly along the way. Kindest regards, Pure Team

Posted 2 months ago

“So helpful keep me informed of when you pick my husband and in the day of cremation and when you was bring him home to me and the lady that brought him back to me so very kind and friendly thank you to your team for caring for my husband in the very sad time of his passing x”

Helpful Report

Posted 2 months ago

Thank you for your great feedback. We're pleased that our regular updates helped bring reassurance. It's also lovely to hear that you found the team member who returned your husband's ashes to you was kind and supportive. Best wishes, Pure Team

Posted 2 months ago

“Absaloutly brilliant. Polite and very helpful. Looked after my wife Diane throughout. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Martin. We’re glad to hear you felt supported and confident that Diane was in the best hands. Take care, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 7,116 reviews