Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,142 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 19th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the way my sister cremation went with pure cremation very respectful and kind it went well and now my sister is at home with me until we have a fitting wake for her thank you pure ,👌”

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Posted 2 months ago

Thank you for taking the time to share your feedback. It's good to read that you were pleased with how the arrangements were handled. We’re honoured to have been able to support you at this time. Take care, Pure Team

Posted 2 months ago

“Excellent service everyone is so helpfull and understanding”

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Posted 2 months ago

Thank you very much for your feedback. It's great to know that you found our team helpful and understanding. Kindest regards, Pure Team

Posted 2 months ago

“Helpful staff that handled every thing with care and dignity cannot thank them enough”

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Posted 2 months ago

Thank you for your kind words. We’re glad our team could help with care and dignity during this time. Best wishes, Pure Team

Posted 2 months ago

“Very pleased kept in touch all the way through would recommend”

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Posted 2 months ago

Thank you for your touching feedback and recommendation. All the best, Pure Team

Posted 2 months ago

“Very professional and caring at this very sad time for me Everyone i dealt with were very kind.”

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Posted 2 months ago

Thank you for your review. We’re so glad we could be there for you during such a difficult time. It means a lot to hear that the kindness and care of our team made even a small difference when things were so hard. Best wishes, Pure Team

Posted 2 months ago

“Kept weill informed and pleasant”

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Posted 2 months ago

Thank you for taking the time to share your positive feedback with us. Kind regards, Pure Team

Posted 2 months ago

“My brother John had a pure cremation in place and from the vert first contact to inform them of my brothers passing I have to say absolutely professional service everyone I dealt with were just so nice it made dealing with everything so easy was kept up to date with all that was going .. I couldn't wish for a better service from Pur Cremation .. about 5 others within our family have chosen Pure Cremation as the way we wish to be taken care of when our time comes to an end. Thank you .”

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Posted 2 months ago

Thank you for your kind words, Jason. We’re truly glad that from the very first contact, we could support you and your family, and that you found the service professional and comforting. It means a lot to us that other members of your family have chosen Pure Cremation. Kind regards, Pure Team

Posted 2 months ago

“Very helpful and patient. It took away alot of worry and stress by not having a funeral. They delivered my father's ashes by hand and even offered to place it anywhere in my home of choice. They kept me updated when they were going to collect t my father's body and when he was due to be cremated. They also said if I needed to speak to anyone about anything just contact them. Thank you Pure Creamtion.”

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Posted 2 months ago

Thank you for sharing your experience. We’re truly glad we could support you during this time, and that we were able to take away some of the worry and stress. It’s wonderful to read that being able to return your father's ashes by hand also brought some comfort. All the best, Pure Team

Posted 2 months ago

“I cannot fault pure cremation. From the first moment I needed to use their services, to care for my late parent, they have been very attentive. They regularly kept in touch to let me know exactly what would be happening next. I am so pleased I chose this service and feel assured, that, when my other parent needs their services, they will be in excellent hands.”

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Posted 2 months ago

Thank you for sharing your experience, Nita. We’re glad our team was attentive to your needs throughout, kept you informed from the start, and that you feel confident choosing Pure Cremation for your family. Best wishes, Pure Team

Posted 2 months ago

“I would highly recommend this company..They were very empathetic, very professional , they kept me informed by phone from day 1 with everything..”

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Posted 2 months ago

Thank you for sharing your experience. We’re so glad our team could provide empathetic and professional support from the very start, and that you felt kept informed throughout. Your recommendation means a lot to us. Kindest regards, Pure Team

Posted 2 months ago

“Very organised and sympathetic help when a friend died who had an arrangement with Pure Cremation. All went smoothly, it was good to be told the day of the cremation so we could think of our friend on the day.”

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Posted 2 months ago

Thank you for sharing your experience. We’re glad we could support you and that everything went ahead smoothly. We always confirm the committal date with the person arranging things, unless they’d prefer not to know, so family and friends can take a moment to remember their loved one on the day. We’ll review the arrangements to ensure everything was handled as expected. If you’d like to discuss your feedback further, please don’t hesitate to call us on 0800 033 7737. Kind regards, Pure Team

Posted 2 months ago

“I was very impressed with Pure Cremations.You hear sow many stories about these type of cremations. I was keep informed ,by contacting me, every step of the way. Phone calls was very compassionate. Well done customer service.”

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Posted 2 months ago

Thank you for sharing your experience. It's great to know that you were impressed by the service you received. We’re delighted that you felt informed at every step and found our support compassionate. Best wishes, Pure Team

Posted 2 months ago

“I found the whole process very easy, my wife died at about 02.30 on a Saturday morning in her Nursing Home, by the time I returned home at 04.10 my phone was ringing with a member of staff informing me of how and when things would progress. I was kept informed all the time of what was happening and the staff were always caring and respectful, especially the man who returned my wife's ashes to our home. I would certainly recommend Pure Cremations to anyone, and I will be making arrangements for myself in the very near future.”

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Posted 2 months ago

Thank you for sharing such a detailed account of your experience. We’re so glad that we could be there for you from those very early hours and keep you informed every step of the way. It’s wonderful to hear that our team, especially the person who returned your wife’s ashes, provided care and respect during such a personal moment. Best wishes, Pure Team

Posted 2 months ago

“My partner was cared for and recently cremated with Pure Cremation and I could not have asked for a more caring, respectful and kind team. I was kept up to date about everything and the lady in charge of him rang me and gave me her special number and said I could call her any time if I felt I needed to have a chat. I have already recommended to a friend who has now organised his own funeral plan with Pure and his partner has said she intends to do the same.”

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Posted 2 months ago

Thank you for your lovely review. We’re so pleased that our team could provide the care, respect, and support you needed, and that you felt kept informed every step of the way. It’s wonderful to hear that you’ve recommended us to friends and that they’ve chosen to plan ahead with Pure Cremation. Kindest regards, Pure Team

Posted 2 months ago

“My father was promised some sort of ‘utopia’ in which he died one day and was cremated the next with ashes being returned the next day. This was a very long a difficult process for us as a family. I am aware that we had to wait for the death certificate. However, my Father died 29th January and was eventually cremated 18th February. When I received the phone call informing me of this date, I asked for the time of cremation, even just morning or afternoon. I was told (and I quote) ‘I’m sorry I am unable to tell you the time, it all depends what time they can slot him in’ !!! What an appalling phrase - slot him in!!! I can’t get it out of my head! It’s a phrase that will stay with me forever. I was assigned a female as a point of contact, yet every phone call was from a different person. On the first phone call, I informed the first person that he was never referred to as Raymond, but went as Ray. Yet every subsequent person called him Raymond! His ashes were finally returned to me on 3rd March, two weeks after he was cremated. The gentleman who returned his ashes was very kind and appropriate. Your advertisements on TV actually state that there’s no hassle for the family, but for my family it has been a painful limbo of lack of care and for me, a feeling of taking an old man’s money and not caring what happens afterwards. I am a retired Church Minister and have never seen such shoddy work in all my years of burying the dead. At least the family are given a time for cremation and then the ashes are returned within two days. To be honest I am open with my opinion on Pure Cremation - even our pets have better treatment options when they die! I could never recommend such an inhumane uncaring system.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience, and please accept our sincere condolences for the loss of your father. While the timescales you mention can be within the normal process, particularly where we must wait for the necessary legal documentation before a cremation can take place, we are concerned to hear about the way in which some aspects of the communication and language used during your interactions with our team have made you feel. We are grateful that you have brought this to our attention. Due to the nature and seriousness of the concerns you have raised, we will be looking into this and a member of our management team will be contacting you directly. Should you need anything in the meantime then please do not hesitate to contact us on 0800 033 7737. Thank you again for taking the time to share your feedback. Pure Cremation Team

Posted 2 months ago

“Pure Cremation kept me informed all throughout the process and with the final step hand delivered my mothers ashes to my house, very polite and respectful, cannot fault them.”

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Posted 2 months ago

Thank you for rating us with 5 stars. We’re glad we could keep you informed throughout and provide a respectful, personal service. All the best, Pure Team

Posted 2 months ago

“Everyone I dealt with at PureCremations was really great, from the first phone call to the delivery of my father’s ashes. It was a straightforward process in a very difficult time, and the customer service was wonderful. They really looked after us. Thank you 🙏”

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Posted 2 months ago

Thank you for sharing your experience. We’re so glad we could make the process straightforward and provide support during such a difficult time. Your kind words about our team mean a lot, and we’re pleased we could look after you and your family. Take care, Pure Team

Posted 2 months ago

“Representatives were friendly, polite and informative over the phone. Everything was explained clearly & they were always available for any questions. We were kept updated at every stage.”

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Posted 2 months ago

Thank you for your kind words. We’re pleased to read that we were able to provide clear information and support throughout, and that you felt kept informed at every stage. Kindest regards, Pure Team

Posted 2 months ago

“Alot of information required at the time of booking the actual pick up of the deceased led to believe all we needed was code and postcode so found this very stressful at the time”

Helpful Report

Posted 2 months ago

Hi Amanda, Thank you for taking the time to bring this to our attention. We are concerned to learn of your experience and a senior manager has been appointed to look into the points you have raised. They will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737. Kind Regards, Pure Team

Posted 2 months ago

“I very recently became a customer of Pure Cremations. I spoke to a very lovely man (Bradley Smith) Who delivered excellent customer service. He listened and answered all my queries. I personally thought the one off payment was best for me and found the price very reasonable. It feels good to have this all in place. I can highly recommend Pure Cremation. Thank you Bradley.”

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Posted 2 months ago

Hi, Thank you for taking the time to provide such thoughtful feedback, Bradley will be grateful to read your comments. Kind Regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 7,142 reviews