Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,005 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was taken care of and I was given advice and guidance from the moment my mother passed away until I received her ashes.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this positive feedback with us. Kindest regards, Pure Team

Posted 2 months ago

“Great service all round, they were very respectful when dealing with my dad's remains, and due to my mum not being computer savvy they offered to send everything we needed via post (which did slow things down a little). It's also worth mentioning that my mum has also taken out a policy with Pure Cremation.”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Damian. It's great to know that the service felt respectful, and we’re glad we were able to adapt things for your mum so she felt comfortable. All the best, Pure Team

Posted 2 months ago

“We did not have a plan in place but that was not a problem. The service and staff were efficient, professional and very caring, cannot fault the staff or service. We received regular updates by telephone and email.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're pleased that arranging everything without a plan already in place was straightforward and that our team could provide the guidance you needed. It's also lovely to know that the regular updates helped keep you informed along the way. Best wishes, Pure Team

Posted 2 months ago

“Pure Cremation acted very professional from when I took out the plan for my husband and after he passed in May they were very kind and kept me informed”

Helpful Report

Posted 2 months ago

Thank you for your kind review. We're pleased that everything felt clear and professional from the moment you contacted us, and that our team were able to keep you informed and supported during the arrangements. All the best, Pure Team

Posted 2 months ago

“I was very pleased with the service we received every one was very respectful and efficient thank you”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Pamela. It's really good to know that you felt the service was respectful and efficient throughout. Kindest regards, Pure Team

Posted 2 months ago

“Hi I could not have imagined that when my mum passed that the team at Pure Cremation would go above and beyond for her when they came to pick her up from home the team spoke to her introducing themselves and telling her everything they would be doing then supported me through this process to asking also about her favourite music so they could play it for her on the way to the resting place I also had a special lady called Pam who rang and kept me informed about everything that would be happening and always asked if I was okay or had any questions and then another special lady named Helen brought my mum home and explained what the paperwork was and everything they are absolutely amazing people I will be doing pure cremation myself when it’s my turn I can’t thank Pure Cremation enough for all they did for my mum”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely review. We're touched to learn that the personal touches, from speaking to your mum when she was brought into our care to playing her favourite music, meant so much to you. It’s also good to know that you felt informed and looked after throughout, and that the care shown by everyone involved helped make such a difficult time a little easier

Posted 2 months ago

“Efficent and personable experience. The team were at hand and quick to answer any questions no matter how small. Everything was handled in line with the family wishes.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Michael. We’re glad the team was efficient, personable, and attentive to your family’s wishes. Kind regards, Pure Team

Posted 2 months ago

“From the first call and paying to the return of the ashes it was a comforting to get instant answers from a contactable company. Not one problem or delay. I wish other companies would take note!!!”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback. It's great to know that our team was on hand to support whenever you had a question. Best wishes, Pure Team

Posted 2 months ago

“From start to finish the team were professional and respectful. I cannot fault the service at all. They kept me up to date at all times. Pat who delivered the ashes back was very respectful and professional and friendly. Excellent service. Very happy customer regarding my father’s death.”

Helpful Report

Posted 2 months ago

Thank you for your kind review. We're grateful for your feedback and pleased that you felt informed and well cared for throughout the arrangements. It's especially lovely to read your feedback about Pat. We're glad her friendly and considerate approach made a positive impression when she returned your father's ashes. Best wishes, Pure Team

Posted 2 months ago

“Very polite and professional service. The service provided removed the stress of arranging a funeral and allowed the family to reflect on the cherised momories of our loved one. Thank You.”

Helpful Report

Posted 2 months ago

Thank you for your lovely feedback. We're pleased to hear that our team could make things a little easier for you and your family at such an important time. Kindest regards, Pure Team

Posted 2 months ago

“So pleased and thankful that my mother was happy for us to use Pure Cremation for her committal. I can’t say how much this helped at such an awful time. I recently had to make funeral agreements for her partner and I really don’t think that I could’ve gone though that again for my mum. The team were always helpful, caring, considerate and supportive from start to finish, through arranging collection and personally returning her ashes back (which was a 2 hour drive for the lady). My mum would be very happy as well that she was returned to her family in a lovely urn decorated with blue skies and flowers. Communication brilliant and empathetic. Highly recommend. Thank you so much.”

Helpful Report

Posted 2 months ago

Thank you for sharing such a heartfelt review. It means a lot to hear that every part of the process, from bringing your mum into our care to returning her ashes home, was handled in a way that felt thoughtful and reassuring. We're especially pleased that the urn felt like a fitting tribute and something your mum would have appreciated herself. All the best, Pure Team

Posted 2 months ago

“Extremely pleased with the service and sensitivity shown. Very professional and considerate.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We're so pleased to hear that you felt well looked after and that our team approached everything with the care and consideration you deserved. Kind regards, Pure Team

Posted 2 months ago

“Excellent sincere and supportive service. Kept us informed of each stage of the process. Very professional.”

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Posted 2 months ago

Thank you so much for this positive feedback. Kindest regards, Pure Team

Posted 2 months ago

“Following the recent passing of my wife, which was was unexpected, I had need to arrange her funeral. We had discussed this eventuality some time before and we had chosen to use Pure Cremation. I called on the day of my wifes' passing and within a short time, the necessary paperwork and payment was completed. The call was handled in a very professional and sympathetic manner. Following this call, Pure Cremation took over the whole process, which allowed me to continue with the myriad other arrangements following a death. I was kept informed regularly of the process, up to the personal delivery of my wifes' ashes. The staff were excellent throughout and I cannot praise them enough for the way in which they handled the whole process. I will be making arrangements with Pure Cremations to handle my affairs when the time comes and would recommend them unreservedly.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share such a personal message. We are very sorry for the loss of your wife. We’re truly glad that we were able to help ease some of the practical pressures during such an overwhelming time. It means a great deal to know that our team’s professionalism and compassion made a difference. We are also very touched to hear that you are considering us for your own arrangements in the future. Best wishes, Pure Team

Posted 2 months ago

“My mum took out a Pure Cremation plan a few years ago. She passed away on 4th Mayv2026. Pure Cremation collected my mum, they let me know everything that was going to happen. The cremation took place on 23rd May 2026, and her ashes returned to me on 3rd June 2026. I was treated with great sympathy and courtesy every step of the way. I would definitely recommend Pure Cremation to deal with a loved one's passing”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We're pleased that you felt informed at every stage about what was happening next. It's also lovely to know that you felt so well looked after and that you would recommend us to others. Kind regards, Pure Team

Posted 2 months ago

“Excellent from the first difficult phone call we had to make as a family, the team were lovely and kept us informed at every stage, everything was handled with sensitivity.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Tracey. We’re glad the team could support you from the first call and keep you informed with sensitivity throughout. All the best, Pure Team

Posted 2 months ago

“Excelent communcation . Very kind and compassionate”

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Posted 2 months ago

Thank you so much for taking the time to share this positive feedback with us. Kindest regards, Pure Team

Posted 2 months ago

“Absolutely 💯 perfect from beginning to end staff brilliant highly recommended to anyone no faults whatsoever”

Helpful Report

Posted 2 months ago

Thank you for sharing this with us. We're glad you found the service perfect from beginning to end and that you were impressed by our team. Take care, Pure Team

Posted 2 months ago

“The whole process is outstanding, the staff I dealt with were amazing! No question was unanswered or “silly” to them, They showed empathy to myself and mum. The ashes were hand delivered back with such care the whole experience was just amazing in a professional and respectful way.”

Helpful Report

Posted 2 months ago

Thank you, Steffi. We’re honoured to know that our team provided the empathy and professionalism you needed, and that the ashes were returned with care. Best wishes, Pure Team

Posted 2 months ago

“My mam was delivered to me with dignity and care the representative for the company was kind and compassionate”

Helpful Report

Posted 2 months ago

Thank you for your kind words, David. It's lovely to know that the team member who brought your mum home did so with the utmost care and compassion, just as we would expect. All the best, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,005 reviews