Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,212 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been unlucky enough to have to use their company twice sincece August, first for dad the for my brother this month, I didn't think twice in using them again , I recieved such a professional, careing service both times , I would definitely recommend this company to care for your loved ones and us left behind , they go above and beyond . Thank you and all your staff so much .”

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Posted 3 months ago

Thank you so much for your heartfelt review. We are truly honoured to have been able to support you during both losses. Your confidence in our services means the world to us, and we are glad to hear that you felt truly cared for. All the very best, Pure Cremation Team

Posted 3 months ago

“I was extremely impressed with the way they handled dad’s arrangement it felt very personal with the regular phone calls about the up date on how things were going”

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Posted 3 months ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Best wishes, Pure Cremation Team

Posted 3 months ago

“Absolutely lovely kind staff who show compassion when speaking to them always available when needing to contact from the first moment to the last .thank you so much for being so kind and understanding when I'm blubbing on the phone .everything was done with the utmost respect of the deceased”

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Posted 3 months ago

Thank you for your lovely review. This is exactly the level of care we aim to achieve for every family. We really appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 3 months ago

“Excellent Service and the team are so helpful and caring especially Laura Earl whom I dealt with”

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Posted 3 months ago

Thank you for your compliments. We will pass on your kind feedback to Laura and the team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Professional, efficient and caring service that supported our family with my father's end of life wishes. Always helpful and empathetic communication, whatever time of day or night I spoke with one of their team.”

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Posted 3 months ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to support you and heartwarming to hear that you felt truly looked after. Best wishes, Pure Cremation Team

Posted 3 months ago

“Excellent from beginning to end . Professional and caring care”

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Posted 3 months ago

Thank you for your wonderful review and feedback. Kindest regards, Pure Cremation Team

Posted 3 months ago

“They were really good, they kept in touch all the way through everything. And when he was brought home they were so respectful and kind”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. We are delighted that you felt well-informed and supported at every stage. All the best, Pure Cremation Team

Posted 3 months ago

“Service and communication throughout was good, professional manner of all staff via phone and predominantly email was prompt.”

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Posted 3 months ago

Thank you for this lovely review which means so much to the whole team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I cannot recommend Pure Cremation highly enough. They handled my husband’s cremation, and I was truly happy with every aspect of their service. From start to finish, they took all the stress away during a very difficult time. They were incredibly attentive and helpful throughout the entire process. When they came to pick him up, they showed such care and professionalism, and every member of their team was absolutely lovely to deal with. The price was very reasonable, and the service we received was worth every penny. When my husband came home, it was in a beautiful box that felt so thoughtful and respectful. The whole family was very happy with how everything was handled. Pure Cremation made an emotional process so much easier, and I’m deeply grateful to them for that. Thank you for your care and compassion during such a hard time.”

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Posted 3 months ago

Thank you for sharing your touching feedback with us. It's good to know that our care and support made a real difference to your family. All the best, Pure Cremation Team

Posted 3 months ago

“Very good service throughout.”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Cremation Team

Posted 3 months ago

“The whole process was very straightforward. All the staff were helpful kind and respectful. I believe this was exactly what my Dad wanted. He hated fuss. Many friends and neighbours have mentioned that they are considering this type of funeral after hearing about Dad.”

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Posted 3 months ago

Thank you for your thoughtful review. We're so pleased to hear that you found our process straightforward and that our team provided the support you needed during this time. It's heartwarming to know that your Dad's wishes were honoured as he would have wanted. Best wishes, Pure Cremation Team

Posted 3 months ago

“Kept me informed at all times. Super company highly recommended.”

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Posted 3 months ago

Thank you, your recommendations mean the world to us. All the best, Pure Cremation Team

Posted 3 months ago

“Professional, empathetic, compassionate and respectful throughout the entire process. Thank you.”

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Posted 3 months ago

Thank you for your heartfelt review. We are truly grateful for your kind words and are glad to hear that you felt supported throughout. Best wishes, Pure Cremation Team

Posted 3 months ago

“Although the problem was not the fault of Pure Cremation, but that of the hospital, I feel I did not get enough communication from Pure Cremation while things were sorted out. Other than that, all good.”

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Posted 3 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Excellent service from start to finish . Very kind considerate . Most importantly the staff were thoughtful and professional. Even down to the return of the ashes was very respectful. Thank you !”

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Posted 3 months ago

Thank you, Timothy. It has been an honour to support you and your words mean a lot to the whole team. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Beautifully and proffesionally presented ashes...nice staff...an overall, worry free experience.”

Pure Cremation 5 star review on 18th January 2025

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Posted 3 months ago

Thank you for your kind feedback. It has been our honour to look after your loved one and to support you. Best wishes, Pure Cremation Team

Posted 3 months ago

“Perfect no fuss service, when you need help advise the team are sympathetic and helpful. Couldn't recommend them enough.”

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Posted 3 months ago

Thank you, these lovely words are greatly appreciated by our entire team. All the best, Pure Cremation Team

Posted 3 months ago

“The service is very respectful, they keep you informed all the way with everything.”

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Posted 3 months ago

Thank you for taking the time to share your experience and for rating us with five stars. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Good system, very efficient, all staff very considerate and helpful”

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Posted 3 months ago

Thank you for your kind feedback, it is greatly appreciated. All the best, Pure Cremation Team

Posted 3 months ago

“I cannot praise the team at Pure Cremation enough. Everyone I dealt with were kind caring so professional, but best of all so understanding. Never rushed,always making sure there was nothing forgotten or missed. Lovely lovely people. This was always going to be my own choice of funeral, which is why I discussed it with Mum.....and you did not disappoint. And when her ashes were returned to us by an absolutely lovely man, she came in a beautiful container with a wrap around picture of fields full of poppies! Mum's favourite flower ......how did they know. Lovely people , lovely way to do things, if Mum was still here she would agree. My sincerest thank you to you all, and if anyone asks I shall certainly recommend you all.”

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Posted 3 months ago

Thank you so much for your heartfelt and thoughtful review. We are truly touched by your kind words and so glad we could provide the care and understanding you deserved. Our team strives to make every aspect of the process as personal and thoughtful as possible, and it’s deeply rewarding to know that we met your expectations. Best wishes, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 5,212 reviews