Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,001 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to say that Pure cremations did a fantastic job from start to finish, Michelle was very helpfull and caring on the phoneand explained every step of the way.”

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Posted 2 months ago

Thank you for taking the time to leave a review. We’re glad to hear Michelle was helpful and caring, and that the process was explained clearly from start to finish. Kind regards, Pure Team

Posted 2 months ago

“very plesaed with pure cremstion they took care of late husband with care and dignity”

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Posted 2 months ago

Thank you for your kind words, Donna. We are pleased to hear that you were happy with the service you received and that your husband was cared for with the dignity and respect he deserved. Kind regards, Pure Team

Posted 2 months ago

“Very stressfree and kept me updated from the time they collected my husband till the time they brought his ashes home. Staff very sympathetic and friendly”

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Posted 2 months ago

Thank you for this touching feedback. We're pleased that we could make this as stress free as possible and that you felt in good hands with our caring and friendly team. Kind regards, Pure Team

Posted 2 months ago

“Everyone at Pure Cremation either over the phone or the people who came to pick my mum up was very kind and caring and helpful. Any questions I had was answered very quickly and clearly. They was very friendly people. Would recommend them to anyone to go too.”

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Posted 2 months ago

Thank you for sharing this positive feedback with us. It's lovely to read that our team were kind, helpful, and able to answer your questions quickly and clearly. All the best, Pure Team

Posted 2 months ago

“Was extremely happy with all the levels of service”

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Posted 2 months ago

Thank you for rating us with 5 stars. Kindest regards, Pure Team

Posted 2 months ago

“Absolutely brilliant, so very understanding, helpful, and so nice to talk to. Helped me throughout the whole experience and kept me in formed all the way through. Amazing.”

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Posted 2 months ago

Thank you, Wayne. We’re glad you felt understood, supported, and kept informed throughout the experience. Take care, Pure Team

Posted 2 months ago

“Absolutely brilliant. I am extremely pleased with the service I received with my husband's final chapter. They were very caring and empathetic. Each stage was explained to me and will be booking mine in due course. Thank you”

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Posted 2 months ago

Thank you for your wonderful feedback. It means so much to know that you found our team caring and empathetic, and that each stage of the process was clearly explained to you. Kindest regards, Pure Team

Posted 2 months ago

“Amazing people to deal with. My Mum and Dad were cremated with Pure. Every step of the way was fully explained. I cannot recommend them enough. So helpful, communication throughout. Wonderful people to deal with.”

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Posted 2 months ago

Thank you so much. We’re glad that every step was clearly explained and that you found our team helpful and easy to communicate with. All the best, Pure Team

Posted 2 months ago

“The service and compassion shown by all the staff was nothing but spectacular”

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Posted 2 months ago

Thank you for sharing your experience, Gavin. We’re glad that the service and compassion from our team made a positive impact. Best wishes, Pure Team

Posted 2 months ago

“Service was very careing and considerate could not fault them was kept informed of every stage and when my mams ashes were brought home they were very polite and friendly would highly recommend.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re glad that you found the service caring and considerate, and that you were kept informed at every stage. Kind regards, Pure Team

Posted 2 months ago

“My husband researched and took out a plan a couple of years ago with Pure Cremation as he did not want the fuss of a traditional funeral for the family. It would not have been my first choice but we wanted to respect his wishes. My husband sadly passed away in April, at which point I re read the literature and contacted Pure Cremation. The process was very simple. For me it was the in person staff who collected my husband and later returned his ashes that made the difference. From start to finish, Pure Cremation delivered a professional, empathetic and caring service as promised. Thank you.”

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Posted 2 months ago

Thank you for your positive feedback. It means a great deal that we were able to help honour his wishes and provide the support you needed. We are pleased that you found the process straightforward and that our team delivered the professional, empathetic, and caring service we strive to provide. Best wishes, Pure Team

Posted 2 months ago

“The staff were compassionate and professional and made a difficult time easier. The service was exemplary and would have no hesitation in recommending.”

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Posted 2 months ago

Thank you very much for your review, Barry. We’re glad the team were compassionate and professional and that the service felt exemplary. Kind regards, Pure Team

Posted 2 months ago

“This was my first experience of a “non-funeral”. We had a “proper” or “traditional” funeral for my Dad but my Mum requested and organised this simpler approach. And I really didn’t know what to expect. What I can say is that Pure Cremation have been excellent from the start. From the day Mum passed away everyone was caring, understanding, talked me through the process, organised everything and kept in touch with me throughout. Nothing felt impersonal or like a call centre. This continued right up to the time Steve delivered Mum’s ashes to me. He couldn’t have been nicer. I can’t speak highly enough of the whole team who made an already difficult time as stress free as it could be. Thank you to you all.”

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Posted 2 months ago

Thank you for your kind words, Nikki. It's good to know that the team supported you with care and clarity during such a difficult time, and that Steve could return your mother's ashes in a respectful and kind manner. Take care, Pure Team

Posted 2 months ago

“My wife and I both took out plans with Pure Cremation several years ago because having had to arrange funerals for other family members we did not want to put each other or our surviving family through the ordeal or expense of a traditional funeral. My wife passed away at our local hospital in April. There were delays collecting my wife from the hospital because an appointment had to be made and a bank holiday weekend got in the way. I am not sure whether the delays were down to the hospital or Pure Cremation. You are given a 'dedicated advisor' when you first contact Pure Cremation to notify them, but in my experience who you speak to depends on who is available to take calls at the time. The telephone call handlers are very helpful and sympathetic, but on one occasion I spoke to a guy who was far too 'jolly' given the circumstances. You are given a committal date, but not a precise time which is completely understandable. I think though that it would be comforting if a call or email could happen the following day to confirm the committal has actually happened rather than having to wait for the call from the 'ashes team'. Natalie brought my wife's ashes back to me, she was really lovely and had some wise words. Thank you Natalie. All in all I was very pleased with the service from Pure Cremation. The above words are comments and not criticism.”

Helpful Report

Posted 2 months ago

Thank you for your kind words about our team. We're pleased to read that you were happy with the overall service provided. It is especially lovely to hear that Natalie was able to offer comfort and support when returning your wife's ashes. We are also grateful for your feedback about the other aspects of the service. These are valuable insights that can help us improve the experience for families in our care. We will raise this with the team to review this further and take on any learning opportunities. If you would like to discuss this in any more detail, please don't hesitate to contact us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 2 months ago

“The service provided by you exceeded our expectations. Thank-you”

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Posted 2 months ago

Thank you for sharing your feedback. We're pleased that the service exceeded your expectations. Best wishes, Pure Team

Posted 2 months ago

“First class service took away all the pain and upset very pleased.”

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Posted 2 months ago

Thank you for your lovely feedback. We are so pleased to read that you received first-class service and that we were able to ease some of the pain and upset during a difficult time. Kindest regards, Pure Team

Posted 2 months ago

“The service throughout was very good. Everyone who I spoke with was very understanding, caring and very knowledgeable. I thought that the whole process was undertaken in a timely manner and to a very good standard.”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team understanding, caring, and knowledgeable throughout the process. All the best, Pure Team

Posted 2 months ago

“Very careing. Kept you informed every step of the way. Excellent”

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Posted 2 months ago

Thank you for your great feedback. We’re glad you felt cared for and kept informed at every step. Kindest regards, Pure Team

Posted 2 months ago

“Very pleased with the support and service from Pure Cremation. I wasn't sure if I would feel a straight to cremation rather impersonal but can honestly say we felt that we were involved in my step dads wishes from start to finish and felt totally supported.”

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Posted 2 months ago

Thank you for taking the time to share this feedback, Joanne. We’re glad you felt involved in your stepdad’s wishes from start to finish and supported by our team. Best wishes, Pure Team

Posted 2 months ago

“From my first call to Pure Cremation to them delivering my Mums ashes the service was compasionate and caring. Can't fault them at all.”

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Posted 2 months ago

Thank you so much for rating us with 5 stars. We’re glad our service felt compassionate and caring from start to finish. All the best, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,001 reviews