Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,142 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 19th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All concerns by other parts of the family were suppressed when all things went so well thank you”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us. Take care, Pure Team

Posted 2 months ago

“Very good communication and showed empathy”

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Posted 2 months ago

Thank you for sharing your experience. It's wonderful to know that you appreciated the communication and empathy shown by our caring team. Kindest regards, Pure Team

Posted 2 months ago

“Lovely, friendly staff who made the whole process so simple for us.”

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Posted 2 months ago

Thank you, Jean. We're delighted that you found our team so friendly and supportive. Best wishes, Pure Team

Posted 2 months ago

“From the first contact to the last totally professional and very caring. Would recommend pure cremation to everyone. Thank you.”

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Posted 2 months ago

Thank you for your positive feedback and recommendations. Kind regards, Pure Team

Posted 2 months ago

“fantastic service from start to finish made everything so much easier my family will definetly be using pure cremation again thank you.”

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Posted 2 months ago

Thank you for sharing your kind words, Trevor. We’re glad the service helped and that your family would choose Pure Cremation again. All the best, Pure Team

Posted 2 months ago

“My mother passed away at the start of February and had organised a plan with Pure Cremation. From the first phone call through to my mothers ashes being returned I was kept informed at every stage, the people I spoke to were all extremely respectful and helpful. It made the whole process very easy and took all the worry of a funeral etc off of me to allow me to concentrate on my father and my grief.”

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Posted 2 months ago

Thank you for taking the time to share this. We're glad you felt informed and supported throughout the arrangements. It's also good to read that you felt having this type of service allowed you to just focus on being there for your father and remembering your mother. All the very best, Pure Team

Posted 2 months ago

“Pure cremation was perfect for what my mum wanted for us all. She had lost my dad a few years previously and didn't want the same stress for us as what she had to endure doing my dad's. From the moment she passed pure cremation was on hand every step of the way even how dignified they were when she was collected them. We then had several phone calls explaining what the next steps was and if we wanted to know the dates of her cremation and the returning of her ashes. Fabulous service from Pure Cremation and just as my mum wanted.”

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Posted 2 months ago

Thank you for your touching feedback, Teresa. We’re glad we could be on hand to support your family and honour your mum’s wishes with care and dignity. Best wishes, Pure Team

Posted 2 months ago

“The service they supplied was very professional and very friendly my loved ones ashes was returned to me and they were very supportive”

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Posted 2 months ago

Thank you for your lovely feedback, Robert. It has been our honour to support you. Take care, Pure Team

Posted 2 months ago

“The whole process has gone well and our expectations were met.”

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Posted 2 months ago

Thank you for taking the time to share your experience. It's good to know that we could meet your expectations. Kindest regards, Pure Team

Posted 2 months ago

“From start to finish i was extremely pleased with the way they handled miss Sylvia woodrow it was so sudden they kept us informed through the process while in the grieving and sorting her possessions so professional thank you pure cremation.”

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Posted 2 months ago

Thank you for sharing your experience of our care. It's good to read that you felt informed at every step and that you felt the arrangements were handled with the utmost professionalism. All the best, Pure Team

Posted 2 months ago

“Mum wanted a simple funeral and most of her piers had passed. Pure Cremation kept me informed all the way and were very kind. Would definitely recommend.”

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Posted 2 months ago

Thank you for sharing your kind words. We’re glad we could support you during this time and it's nice to know that you would recommend us to others. Best wishes, Pure Team

Posted 2 months ago

“Thankyou for looking after my mum, I was regularly updated with the process from when you received her to the date of cremation and for Bringing my mum Back to me Excellent Service”

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Posted 2 months ago

Thank you for your kind words. We're glad we could look after your mum and keep you regularly updated throughout the arrangements. It means a lot to hear that you felt the service was excellent. Kind regards, Pure Team

Posted 2 months ago

“This is the second time we have used Pure Cremation and can not rate them high enough. The after care we received was so respectful and kind. Would highly recommend”

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Posted 2 months ago

Thank you for your wonderful feedback. It's great to know that you would recommend Pure to others. Kind regards, Pure Team

Posted 2 months ago

“It was horrendous my husband wanted a pure cremation so we went for the one were you can witness it i was not impressed by the person who dealt with us on the friday we were told his commital was at charnock richards which was quite away away we arrived at 9 and then was told they forgot to pick him up my family was absoluetly distraught so we were apology and refunded our money which never ever dissolved this matter we were told it was the person who dealt with us fault so on the tuesday we had to go back again to wales for this commital which was lovely they returned the ashes the day after but to them thats the answer and alls well no it isnt we still are totally distraught as a family its left us heart broken and every time we see there advert on television the pain comes back this should never have happened and i would never ever use this serbice again we live with these memories every day but i am seeking legal advise”

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Posted 2 months ago

“The guys who collected my husband's body were lovely. Very professional and respectful, especially Harprit. Most of the contact was by phone and was perfectly ok, but the lady who made the initial contact after that needs some training in sounding compassionate. Donna sounded fine. All we have to go on is a voice and its important. As far as I know everything went smoothly and the ashes were delivered as promised. Thank you. Just work on the telephone manner of that member of staff please.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. It’s nice to read that you found the team members who attended were professional and respectful. We are concerned about your feedback regarding the manner of the team member you initially spoke to on the phone. This is not the level of service that we would expect and we would really like the chance to look into this in more detail. Because the review was submitted anonymously, we are unable to identify the details we need. If you are willing, please get in touch with us directly at customercare@purecremation.co.uk and include your husband’s full name along with your preferred contact information so we can respond to you personally. Adding “review” to the email subject will help us make sure your message is directed to the right team and reviewed as quickly as possible. We really value the opportunity to help resolve any concerns you may have. Kind regards, Pure Team

Posted 2 months ago

“We found the team very friendly compassionate and helpful. There was no stress to us and everything went perfectly”

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Posted 2 months ago

Thank you for your lovely feedback. We are so pleased to know that you found the team friendly, compassionate and helpful, and that everything felt smooth and stress-free for you. Best wishes, Pure Team

Posted 2 months ago

“I sadly lost 2 people in January. Both had already paid for pure cremation. From the start time to the delivery of the ashes to your home, is caring , professional and efficient. I do think this is the way to do it. I myself will also pay for my own funeral plans. Now I have seen myself how it works, I definitely will. Your loved ones are well cared for. Pls use pure cremations , no stress , no worries.”

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Posted 2 months ago

We are so sorry that you experienced two losses in such a short space of time. Thank you for sharing your experience and for your kind words about the care provided from the very beginning through to the return of the ashes. Thank you for your trust in Pure Cremation and for recommending us. Kindest regards, Pure Team

Posted 2 months ago

“Everyone we spoke to was kind, caring and compassionate. From beginning to end they cared for our loved one, and kept us informed of every step. A really thoughtful company, where nothing is too much trouble. Thank you for taking such good care of my husband.”

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Posted 2 months ago

Thank you, Janet. It was an honour to care for your husband and it means a lot to us that you felt supported during such a difficult time. Best wishes, Pure Team

Posted 2 months ago

“This is a company I would recommend very caring and affordable and keep you up to date with what's happening”

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Posted 2 months ago

Thank you. We are incredibly grateful for your review and positive feedback. Best wishes, Pure Team

Posted 2 months ago

“Absolutely amazing the staff were so kind and helpful So happy”

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Posted 2 months ago

Thank you for taking the time to share your experience with others. We’re delighted to hear that you found our team kind and helpful and that you’re happy with the service. Kindest regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 7,142 reviews