Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,943 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really dont know how to express the kindness and sympathy by all the staff at pure cremation from start to finish it was a very difficult time for the family and i felt so reassured from the first phone call thankyou so much and for caring”

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Posted 4 weeks ago

Thank you for your kind words, Darren. It's good to know that we could offer kindness and reassurance during such a difficult time right from the very first call. Best wishes, Pure Team

Posted 4 weeks ago

“When my mum passed, we knew that she wanted a Pure Cremation style cremation and so, when we couldn’t find any paperwork for a policy, we called them directly to ask if she had one. She didn’t but they were able to set one up for us there and then and arranged for Funeral Directors to come and collect her body within a few hours. As she had passed at home, this really helped us with a situation we were not really sure on how to deal with. The contact we had was always very efficient, we had one minor issue as I had also requested that my sister be able to discuss the plan but when she called to provide death certificate information, she was refused. This was a little inconvenient but soon sorted. We were informed of a date of cremation but no time - we chose to mark the date and we chose our own time and we were able to have a small gathering of remembrance at my mums house on the day, it felt less pressurised and more personal than a formal funeral. We again had a small issue with the ashes being returned but it was soon sorted out, I had requested that they contact my stepdad as I was out of the country but they called me to provide timings, I was able to pass the message on but it was still a breakdown in communication. Overall, the service was very good, very respectful and also very quick and efficient.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback with us. We’re pleased to know that we could support you and your family from the initial arrangements through to the return of your mum’s ashes, and that the service allowed you to create a more personal way of remembering her. We also appreciate you sharing the areas where things could have been handled better. We’re sorry that there were some communication issues around who could discuss the plan and the arrangements for the return of the ashes. We understand how important clear and accurate communication is, especially when families are relying on us to guide them through the process. We’ll make sure this feedback is shared with the relevant teams so it can be reviewed. Kindest regards, Pure Team

Posted 4 weeks ago

“Friendly and helpful”

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Posted 4 weeks ago

Thank you very much for your positive feedback. Kindest regards, Pure Team

Posted 4 weeks ago

“Recently my Dad passed , Pure cremations made the whole process simple, with an empathic human touch. Thank you so much for looking after everything for my dad and helping me through such a tough time.”

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Posted 4 weeks ago

Thank you for sharing your kind words. It's lovely to read that everything felt simple and that you felt supported during such a difficult time. Best wishes, Pure Team

Posted 4 weeks ago

“We had a pure cremation in place for my dad . The whole team were professional, kind , friendly , respectful , supportive and caring . Couldn’t ask for a better service . When dads ashes were returned to me the young lady was so sweet and genuinely showed a caring attitude towards me . Would highly recommend this service . Thank you Pure Cremation”

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Posted 4 weeks ago

Thank you for your feedback and for recommending us so highly. It’s lovely to know that the team supported you with kindness, respect and care at every step and that the return of your dad’s ashes was handled in such a thoughtful way. Best wishes, Pure Team

Posted 4 weeks ago

“As a family we received excellent service from Pure Cremation, we were well informed at all stages of the process, nothing was too much trouble .”

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Posted 4 weeks ago

Thank you for sharing your experience, Elaine. We're really glad you felt well informed and that our team took care of things. Kind regards, Pure Team

Posted 4 weeks ago

“Very professional and understanding during a difficult time. Couldnt fault the service from start to finish kept us informed every step of the way. Would highly recommend if this is something you are considering”

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Posted 4 weeks ago

Thank you for sharing your experience. It’s lovely to know that you felt the service was professional and understanding from beginning to end. Best wishes, Pure Team

Posted 4 weeks ago

“The pre arrangement was excellent with a singular voice assigned to communication. However, after collection of the body until committal communication was reactive and by anyone. The delivery of the ashes restored the order and compassion of the arrangement.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your feedback, Alistair. We’re pleased to know that the pre-arrangement stage reassured you and that having a main point of contact helped make things feel clear and straightforward. We always aim to provide a consistent point of contact throughout, although there may be occasions where another member of our team steps in to provide support and keep families updated. We understand how important it is to feel informed and supported at every stage, and we have shared your comments internally so we can better understand your experience and look at where we can improve. All the best, Pure Team

Posted 4 weeks ago

“Pure Cremation were able to take the worry off of my shoulders in helping with Dads cremation and returning his remains in short order. All contact with them was kind, endearing and respectful right up until Dads ashes being delivered by the smartest and most compassionate gentleman. Thank you PC Ltd… ☺️”

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Posted 4 weeks ago

Thank you, Matthew, for sharing your kind words. We’re so pleased to know that we were able to take care of the arrangements and provide the support and reassurance you needed following your dad’s passing. It’s lovely to know that every interaction felt kind, respectful and compassionate, including the return of your dad’s ashes. All the best, Pure Team

Posted 4 weeks ago

“They were just amazing , I cannot thank them enough , they made a very sad time easier at every stage I will definitely be using Pure Cremation myself .”

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Posted 1 month ago

Thank you, Dawn, for your wonderful review. We’re honoured to have been able to support you during such a difficult time, and we’re glad to read that we could make this time a little easier for you. Kindest regards, Pure Team

Posted 4 weeks ago

“Was well done and much appreciated very professional. This was my brother Francis Ball wishes. And he could have been pleased.”

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Posted 1 month ago

Thank you for your positive feedback, Brenda. It's good to know we could carry out Francis' wishes and that you feel he would have been pleased with the service provided. All the best, Pure Team

Posted 4 weeks ago

“Every one was very professional and polite. The two gents that collected Dad were really empathetic and thoughtful. I was fully updated every step of the way and I appreciated all the calls that were made. I couldn’t fault them.”

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Posted 1 month ago

Thank you for sharing your positive feedback. It's wonderful to know that you felt supported and that the care shown by our team, especially the gentleman who collected your dad, made a positive difference. Kindest regards, Pure Team

Posted 4 weeks ago

“Professional, friendly service.”

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Posted 1 month ago

Thank you, Tania. It's been an honour to support you at this time. Kindest regards, Pure Team

Posted 4 weeks ago

“We would like to express our heartfelt thanks for the care, kindness, and professionalism shown following the loss of our loved one. At such a difficult and emotional time, your compassion, support, and guidance brought great comfort to us all. Every interaction was handled with dignity and respect, and we are truly grateful for the care you took in looking after our loved one and helping us through the arrangements. Thank you for making a challenging time a little easier and for providing such an outstanding service.”

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Posted 1 month ago

Thank you for sharing your experience of our care. Knowing that our team’s kindness, guidance and compassion helped make things feel a little easier means so much. We understand how important it is that every family feels listened to and supported, and we’re pleased that this was your experience. Kindest regards, Pure Team

Posted 4 weeks ago

“Very compassionate from start to finish. The whole process was faultless. Excellent communication, i couldn’t thank them enough.”

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Posted 1 month ago

Thank you for your kind words, Louise. We’re glad the process felt compassionate from start to finish and that communication was excellent. Best wishes, Pure Team

Posted 4 weeks ago

“Staff where very helpful”

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Posted 1 month ago

Thank you for your positive feedback and 5-star rating. It really means a lot to our entire team. Kindest regards, Pure Team

Posted 4 weeks ago

“Thankyou for a helpful and respected cremation from start to finish ,everything was handled with the utmost kindness .Mr patricia easton wife of the late ian easton”

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Posted 1 month ago

Thank you for your kind words, Patricia. We’re glad that you found everything to be respectful and handled with such care from start to finish. All the best, Pure Team

Posted 4 weeks ago

“Thank you to Kirsty from Glasgow pure cremation for keeping me up to date from picking mum up to her going to Largs. She gone her job beautifully. Love Leanne”

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Posted 1 month ago

Thank you for this lovely feedback. We’re so pleased to know that Kirsty kept you informed and supported you with care while arranging for your mum to come home. Kindest regards, Pure Team

Posted 4 weeks ago

“From informing Pure Cremation of the passing of my Mother to her cremation and the return of her remains, the company were so supportive and proffesional. This has taken away a lot of the pressure at this sad and difficult time.”

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Posted 1 month ago

Thank you, Jon-Paul. It's really good to know that we were able to ease some of the practical pressures and provide support when you really needed it. Best wishes, Pure Team

Posted 4 weeks ago

“At all stages, Pure Cremation Staff were caring, gentle, helpful and professional. I would highly recommend them . And I am forever grateful for the dignity my Beloved Husband was afforded by them. Thankyou to all from the bottom of my heart.”

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Posted 1 month ago

Thank you for this heartfelt feedback and for recommending us. We're pleased to know that we could support you with kindness, professionalism and compassion throughout. Kindest regards, Pure Team

Posted 4 weeks ago

Pure Cremation is rated 4.9 based on 7,943 reviews