Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,733 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so greatfull to you all for your respect and kindness to myself and darling husband who passed away last month. The service you provided was fast and without any worries to myself. Many many thanks”

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Posted 1 month ago

Thank you so much for your positive feedback. Your appreciation means a great deal to our team, and we're glad to know that our care helped bring you some peace and reassurance. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very friendly and efficient.”

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Posted 1 month ago

Thank you for your kind words and for rating us with five stars. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I could not have asked for anything more. From the original telephone conversation to make arrangements for my late mother who had recently passed away I was dealt with by all the staff with great compassion and professionalism. I was kept fully informed as to every step of the process. I would particularly like to pass on my sincere thanks to Ryan, who returned my mother's ashes to me. He was so helpful and handled what was a very sensitive interaction with great respect and professionalism. I can wholeheartedly recommend Pure Cremations and I cannot praise them enough. Thank you”

Helpful Report

Posted 1 month ago

Thank you so much for sharing such thoughtful feedback. It's wonderful to hear that you felt cared for throughout, and we’ll be sure to pass on your kind words to Ryan and the rest of the team. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I am very pleased with how my mum Ellen Grey was cared for whilst she was with pure cremation. I would highly recommend them they were the best for mum and very helpful and kind . Regards Carol”

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Posted 1 month ago

Thank you so much for your heartfelt review. We are truly honoured to have cared for your mum, Ellen. It's wonderful to hear that we could provide the kindness and support you needed. Best wishes, Pure Cremation Team

Posted 1 month ago

“Would recomend because from first ringing them up to bringiing the ashes to me , they kept me informed of what was happening al the way, So polite and considerate i could'nt fault them”

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Posted 1 month ago

Thank you for sharing this great feedback with us. We're really pleased to hear that you felt well-informed and supported throughout. All the very best, Pure Cremation Team

Posted 1 month ago

“Absolutely brilliant organisation. Every staff member I interacted with was superb, empathetic, polite, well trained and polite. I would highly recommend Pure Cremations in what is a very difficult, emotional and stressful time. Thank you”

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Posted 1 month ago

Thank you so much for your kind words and recommendation. We're truly grateful you took the time to share your experience. It's wonderful to know that you felt supported with empathy and professionalism at every step. Best wishes, Pure Cremation Team

Posted 1 month ago

“Excellent service provided during a very sad and difficult time.”

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Posted 1 month ago

Thank you for taking the time to share your experience. We are truly honoured to have been able to support you at this difficult time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent, caring, professional staff and service.”

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Posted 1 month ago

Thank you for your wonderful review. Your kind words mean a lot to us, and they inspire us to continue delivering the best support possible. Wishing you all the best, Pure Cremation Team

Posted 1 month ago

“Easy to book in when Mum passed, process nice and simple. Phoned by a personal contact, which was fine, but I never spoke to him again. Took longer than I expected, but that's just modern Britain for you. I had to call them to check when they had collected, rather than them calling me, which was what they said they'd do. Very good service other than that.”

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Posted 1 month ago

Thank you for taking the time to share your experience with us. It's good to know you were happy with the service overall. We really appreciate your feedback about the communication from our team. Your feedback is very important, and we truly value you bringing these points to our attention. A senior member of our team is currently looking into your feedback and will be in touch with you directly as soon as possible. If there’s anything else we can do to support you in the meantime, please feel free to call us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure cremation as been my absolute rock they were there for myself and sisters I thank you for everything I don’t know whot I would have done without you they take all the stress away and that I’m truly thankful”

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Posted 1 month ago

Thank you, we are very touched by your review. It's incredibly important to us that you and your sisters felt supported throughout, and we're so glad we could be there when you all needed it most. Taking the stress off your shoulders is exactly what we aim for, and your words mean more than you know. Best wishes, Pure Cremation Team

Posted 1 month ago

“Like so many this is a new experience for me . From my first phone call to receiving my late wife’s ashes I was kept informed. I would like to give a special thank you to the young lady who returned the ashes such a difficult job but carried out with so much decorum. I would sincerely thank all at Pure Cremation.”

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Posted 1 month ago

Thank you so much for your kind words. It's good to know that you felt informed and cared for throughout. Your special mention of our team member is greatly appreciated, and we will be sure to pass this feedback along to them. All the best, Pure Cremation Team

Posted 1 month ago

“Simple, easy, and helpful with compassionate staff. All explained at the outset by a simple telephone call. They removed a lot of the worry and stress from handling my loved ones cremation. I would highly recommend them.”

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Posted 1 month ago

Thank you so much for your touching review. We are pleased that we could ease your worries during such a difficult time. Best wishes, Pure Cremation Team

Posted 1 month ago

“From start to finish every member of the team I spoke to were kind, caring and considerate to my questions and timings. I couldn't have been happier with the service I received. Thank you so much for making it a little easier during this tough time. Would definitely recommend your service x”

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Posted 1 month ago

Thank you so much for your wonderful feedback. It's so good to know that you couldn't have been happier with the service you received. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Professional from start to finish.”

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Posted 1 month ago

Thank you so much for taking the time to share your experience. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Helpful,considerate,caring and efficient.”

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Posted 1 month ago

Thank you for your feedback. We’re so pleased that you found our team helpful and caring. Your kind words motivate us to continue providing the best possible service to our families. All the best, Pure Cremation Team

Posted 1 month ago

“Purecremation have been absolutely brilliant from day one. Very courteous and caring service. Even when my dad's ashes were delivered back to my sister's they took the time to sit with her and comfort her. They made the whole sad process easy on both of us”

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Posted 1 month ago

Thank you, Neil, for sharing your experience with us. It means a lot to us to hear that we made this process a bit easier for you and your family. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Really lovely experience and very lovely room we were in to say goodbye to a loved one”

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Posted 1 month ago

Thank you, David. We're truly glad that you had a positive experience with us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Brilliant service, easy to use and understand. Thank you”

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Posted 1 month ago

Thank you for your lovely feedback. It's good to know we could make this time a little bit easier for you. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Experience was faultless. Really appreciated the professionalism and empathy from 1st contact to receiving my Stepfathers ashes. Communication and support documentation was very informative and helpful during the process”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback. Knowing our communication and support helped bring some clarity and comfort means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“We are so pleased that we chose Pure Cremation. Every step of the way they have been amazing- from our very first contact to the delivery of my mum’s ashes, they have kept us fully informed and listened to our every wish. Every person we came into contact with has been clear, friendly and professional. Every phone call has been answered within 30 secs or so and every time frame has been honoured. Thank you so much, we will certainly recommend your services to our friends Mark Workman”

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Posted 1 month ago

Thank you for sharing such a thoughtful reflection on your experience. It means so much to know that we could provide a respectful and caring service and honour your mum's wishes. Wishing you all the best, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,733 reviews