Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,340 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd September 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant thank Pure Cremation enough for making the process so smooth for the end journey of my dear mum. They were in constant contact with every step of the way explaining what was going to happen they were empathetic and caring. I would highly recommend this company”

Helpful Report

Posted 1 month ago

Thank you for recommending us. It's touching to know that we could make this time feel a little easier and that you found everyone you spoke to so empathetic and caring. Kindest regards, Pure Team

Posted 1 month ago

“The way they deakt with ly mothers creation was marvalouse i didnt find all fault ut was dealt with exactly has mum and i wanted they acted very proffesional and i knew they were there uf i needed anything i was extremley hapoy with everything they did and agent and the lady who briught me some if mums ashes was very very nice she spent some time with and listen to me .I will be forever greatfull to all at oure cremation for the way they dealt with not only my mums but ly dads crelation too and just like to say a specuzl thankyou to you all at pure cremation thanks to you alk my mum and dad are finally back together i will never forget that thank again x lisa hedges”

Helpful Report

Posted 1 month ago

Thank you for sharing such a heartfelt message with us. It means so much to know that we could carry out your mother's wishes exactly as she had wanted and that you felt supported throughout. We’re especially pleased to know that the lady who returned your mum’s ashes took the time to sit with you, listen, and make that moment a little easier. Best wishes, Pure Team

Posted 1 month ago

“From ringing up for initial information to the end of my father’s life Pure Cremation were kind, compassionate & extremely professional. The only thing that I think lets them down is the container that the Ashes are returned in. I understand that it is biodegradable but to me it just looks like a Tupperware item that would be kept in the kitchen cupboard with cereal in. Maybe some thought to this could be given to this for the future other than this I would fully recommend Pure Cremation to anyone wishing to have a non ceremonial funeral.”

Helpful Report

Posted 1 month ago

Thank you for sharing how kind and professional you found our team. It’s good to know their compassion was evident from your very first call. We also appreciate you sharing your thoughts about the style of the urn. We understand that everyone will have their own personal preferences, but we’ve listened to feedback like yours and are pleased to confirm that we’re working on a more “traditional” style urn, which will be available with every Pure plan by the end of the year. Kindest regards, Pure Team

Posted 1 month ago

“Very professional, and thank you xx”

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Posted 1 month ago

Thank you for taking the time to leave a review and rate us with 5 stars. Kindest regards, Pure Team

Posted 1 month ago

“Very easy process at what is a difficult time. Staff were very compassionate and I was kept well informed through the process”

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Posted 1 month ago

Thank you for sharing these lovely words with us. Kindest regards, Pure Team

Posted 1 month ago

“From start to finish very professional and sympathetic. Any questions i had they answered.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Helen. It's good to know that you found everyone professional and sympathetic and that your questions were always answered fully. Kindest regards, Pure Team

Posted 1 month ago

“Overall the process was extremely well done when my father passed away. However due to the nature of the passing I was unable to give a date of death for sometime. I advised pure cremations that as soon as I had a date I would let them know. I kept getting several calls from Pam asking for this date. This became very upsetting and caused additional stress of which I told Pam this. I understand that paperwork has to be done but if I didn’t have a date, I didn’t have a date!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re pleased to know that you were happy overall with how the arrangements were handled. We’re sorry, though, that being asked to confirm some information more than once left you feeling this way. While we do need certain details to make sure arrangements can progress smoothly, we appreciate that some information may not always be readily available. We always want our communication to feel as straightforward and sensitive as possible, and therefore we've raised your feedback with the appropriate team to review. If there is anything we can support you with in the meantime, please feel free to contact us on 0800 033 7737 or by email at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 1 month ago

“Simple and easy to arrange with warm and friendly staff to help with the process. I first used the service at the end of June 2026 when my dear wife passed away following long term illness. The start to finish process was so good and sympathetic that I have now taken out a plan for me. Thank you to everyone who helped me at a very difficult time.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Roger. We’re glad we could make everything feel as simple as possible, and the support of our team made a positive difference. It’s also wonderful to learn that you’ve chosen to take out a plan as well. Kindest regards, Pure Team

Posted 1 month ago

“From start to finish i highly recommend as everyone I've spoken to at pure cremation have had total empathy letting me know every step of the way what's happening. This is the way I want to go and my husband and I are in talks to get our plans. Thank you pure cremation for making my mums final journey... smooth, with people that care about their job taking care of my mum xx”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, Sarah. We’re glad we could offer the support you needed, and you felt informed every step of the way. Kindest regards, Pure Team

Posted 1 month ago

“From that first phone call, to the return of my brother's ashes, I was truly impressed with Pure Cremation. They handled everthing with care and sensitivity. I would highly recommend them.”

Helpful Report

Posted 1 month ago

Thank you for recommending us so highly. It's good to know that you were impressed by the care and sensitivity shown by our team. Kindest regards, Pure Team

Posted 1 month ago

“The company are very emphatic when contacting you about the arrangements, Michelle who was rang myself and dealt with everything to do with my fathers needs was amazing very nice and nothing was too much. She explained everything that would happen during and after the comittle and also told me someone would be in touch about the return of his ashes, which they did and told me exactly what day and if would be ok, the lady who came was lovely and made sure I was ok with everyone which I was. I would highly recommend pure cremation.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad Michelle supported you so well and that everything about the arrangements and the return of your father’s ashes went smoothly. Best wishes, Pure Team

Posted 1 month ago

“From start to finish, everyone I spoke to were kind, understanding and professional. I was very impressed with the overall service I received from Pure Cremation.”

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Posted 1 month ago

Thank you for sharing this thoughtful feedback, Jane. We’re glad that you felt supported and impressed with the service. Kindest regards, Pure Team

Posted 1 month ago

“Amazing would recommend to all --- very professional”

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Posted 1 month ago

Thank you, Jacqueline. It's lovely to know that you would recommend us to others. Kindest regards, Pure Team

Posted 1 month ago

“So very pleased we chose to have Pure Cremation. For my husband who passed, I could not have asked for a more sympathetic and caring company. Advised me every step of rhe way and when my husbands ashes were returned to me, how very caring the gentleman was and respective. Thank you so much for the kindness that I was shown when my husband passed.”

Helpful Report

Posted 1 month ago

Thank you for your kind words about the care you have received. We're pleased that you felt informed at every step of your husband's journey and the service provided when returning the ashes also felt caring and respectful. All the best, Pure Team

Posted 1 month ago

“This is a traumatic period in your life and great support and service is essential. Pure Cremation were efficient, respectful and helful. I would recommend them at one of the most difficult periods of your life”

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Posted 1 month ago

Thank you for recommending us. It’s really good to know that you truly felt supported during this difficult period and that you found everyone you spoke to respectful and efficient. Kind regards, Pure Team

Posted 1 month ago

“Absolutely recommend, extremely professional, showed total respect at all times right through to bringing my mum home to me.Right from the very first phone call my husband made to pure cremation it was incredibly easy which you need at a time like this , I’m so pleased my mum decided to do this and will definitely be using their services for myself, many thanks for making my heart breaking experience bearable.”

Helpful Report

Posted 1 month ago

Thank you for sharing this with us. It’s lovely to know that the whole process felt straightforward from that very first call, and that your mum was treated with the dignity and respect she deserved right through to bringing her home to you. Best wishes, Pure Team

Posted 1 month ago

“The staff I dealt with were professional and understanding throughout the whole time. They showed empathy and respect to both myself and my father keeping me updated the entire time. I would recommend them to look after your loved ones with respect and compassion”

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Posted 1 month ago

Thank you for sharing your experience and recommending us. It's good to read that you felt treated with professionalism and respect at every step. Kindest regards, Pure Team

Posted 1 month ago

“What an exceptional service I was provided, from start to finish. I especially want to mention Pamela Rossiter who dealt with my case. She explained everything that was going to happen to my father, from picking him up from the hospital to when he was being cremated. What a wonderful woman! sympathetic, caring and we even managed to have a laugh together too. Brilliant company.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this lovely feedback. Pamela will be so pleased to know how much her kindness and care meant to you. It sounds like she was able to make a difficult process feel a little more manageable, while even finding a moment for some laughter along the way. Kindest regards, Pure Team

Posted 1 month ago

“When my dad passed away in hospital, Pure Cremation handled everything so smoothly and and looked after him so well. Every person I spoke with was amazing and explained everything that would happen. They kept me updated along the way and could not have been more helpful. my dads ashes were also hand delivered to my mum. The whole process was handled with dignity and care”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Nicola. We’re glad that our team looked after your dad with dignity and that the regular updates along the way really helped. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremation were friendly, professional and efficient. It was good not having to put everything together. Thanks to everyone involved in the process.”

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Posted 1 month ago

Thank you for sharing your experience, Irene. We’re glad that you found our team professional and efficient, and that everything felt easy for you. Kindest regards, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 8,340 reviews