Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,001 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 10th May 2026

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot say how much we valued dealing with Pure Cremation at what is such a challenging time. All communication was speedy, polite and accurate. When the ambulance came to collect my father the team handled it with such care and kindness. Returning Dad's ashes to Mum was also handled extremely well. I will be planning my own send off with Pure Cremations. Thank you to the whole team.”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with us. It truly means a great deal to read how supported you felt throughout, and that every part of the process, from communication to the care shown to your father, met your expectations. Kindest regards, Pure Team

Posted 3 weeks ago

“For me Pure Cremation was the right choice for my husband's funeral. I was able to 'send him off' exactly as we had planned without any of the stress and anxiety of a traditional funeral. It was lovely. Everyone I dealt with at Pure Cremation was helpful, kind and considerate throughout.”

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Posted 1 month ago

Thank you for taking the time to share your experience. We’re glad Pure Cremation helped you honour your husband exactly as you planned and that our team could support you with care and kindness throughout. Kindest regards, Pure Team

Posted 1 month ago

“took all the hassle and stress out of a sad period, they kept us informed on every stage of my fiancee journey, i would say to anyone, dont keep thinking about what might happen in the future, it will, take out this sevice, Thank you pure cremation, you delivered on your promise”

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Posted 1 month ago

Thank you for sharing your experience, Colin. We’re glad we could take the stress out of this difficult period and keep you informed at every step. Best wishes, Pure Team

Posted 1 month ago

“Excellent service from start to finish. Very caring staff. Always kept informed of cremation date, when ashes delivered back home.”

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Posted 1 month ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Team

Posted 1 month ago

“I can truly recommend pure cremation, from the beginning to the end they were extremely professional, they took enormous pressure off my shoulders and l thank you all, Pete Wall Derby.”

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Posted 1 month ago

Thank you for leaving a review. We’re pleased that we could take that pressure off your shoulders and provide the compassionate support that you needed. Kind regards, Pure Team

Posted 1 month ago

“no!!!!!!!!”

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Posted 1 month ago

Thanks for leaving a review. We notice you’ve rated us 3 stars and would really like to understand how we could improve. If you’re happy to share a bit more about your experience, please get in touch with us on 0800 033 7737 or email customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 1 month ago

“This is the second member of my family that has been looked after by Pure Cremation. I honestly cannot thank everyone I have communicated with enough. They are consistently supportive, understanding, sympathetic, professional and kind. I know that my sister and my Mum were treated with respect and care from the moment the lovely staff who were taking them into Pure Cremation's care to delivery arrived at the house, to the of their ashes. Thank you so much.”

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Posted 1 month ago

Thank you for sharing your kind words, Susan. We’re truly honoured to have been able to support you through this time. It's good to know that you felt your sister and mum were treated with the care and respect they deserved. All the best, Pure Team

Posted 1 month ago

“I lost both my parents in less than six months of each other. They had already arranged a plan with Pure Cremation, it was very straightforward for me to deal with. The staff were very kind and compassionate. The gentlemen who returned my mums and a few months later my dad’s ashes, was so lovely, very kind and had time for me. I had a lot to deal with no help from family and my parents must have known this and wanted to try and make things a little easier. Pure Cremation was the right decision, kept me informed and rang or emailed me every step of my parents last journey.”

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Posted 1 month ago

Thank you for sharing your experience, Dawn. It's nice to know that our team could make this difficult time easier for you. It’s wonderful to read that the care, kindness, and clear communication supported you through every step. Kind regards, Pure Team

Posted 1 month ago

“Me & my husband bought a Pure Cremation plan over 5yrs ago. Going to many different types of funerals & cremations, we decided that none of them was for us. Just recently we nursed my Dad, knowing that he didn't want a funeral and him saying what we had done was a great idea I phoned and arranged a plan for him. In less than 48hrs I was putting Pure Cremation to the test. From the very first call, We found them very friendly and professional. On the day of his death the team was very compassionate and talked about what was going to happen next. I was kept informed all the way. They arrived with in a few hours to collect him, nothing was to much for them, and gave us the time we needed. They phoned and emailed me all though the time they had Dad. EVERY ONE was patient and friendly. He was returned to us very peacefully. Nothing was rushed and they gave us all the time needed. With other family and friends seeing how Pure Cremation operates, they are now arranging their funeral plan with them.”

Pure Cremation 5 star review on 6th April 2026

Helpful Report

Posted 1 month ago

Thank you so much. It’s wonderful to read how supported you felt throughout your father’s arrangements. We’re glad that the team could give you the time, information, and care you needed, and that everything went smoothly and respectfully. It's also touching that others in your family are now choosing to arrange their plans with us. All the best, Pure Team

Posted 1 month ago

“The people who dealt with my mother's passing were kind and very comforting to talk to explaining all that would happen they kept in touch throughout special mention to Wendy with thanks”

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Posted 1 month ago

Thank you for sharing your experience. It's really nice to know that the support and explanations provided comfort during such a difficult time, and that Wendy stood out to you. Best wishes, Pure Team

Posted 1 month ago

“The two gentlemen who collected my mother were extremely professional and very polite, I had a designated person to contact at anytime, she left me her direct line and email which was extremely helpful. Her ashes were returned by a designated driver who was very reliable and very accurate with his timing of delivery, when he arrived he was very respectful and very chatty and polite . Thank you for a really good experience .”

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Posted 1 month ago

Thank you for your lovely feedback about our team. We’re really glad that we could provide such professional and considerate support, and that having a designated contact made a difference. Kind regards, Pure Team

Posted 1 month ago

“I had Pure cremation for my brother and they were very profesional. Keeping me informed of when they had him safe in their care, when his commital was and when they would deliver his ashes. This was done with dignity, treating me like family. I would like to give my heartfelt thanks to Dawn who was my point of call and to Dave for delivering Steves ashes with compassion .”

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Posted 1 month ago

Thank you for your kind words. It’s wonderful to read how Dawn and Dave supported you so closely during your brother’s arrangements. We’re pleased that the updates and compassionate return of Steve’s ashes helped you feel cared for, like family. Kindest regards, Pure Team

Posted 1 month ago

“Thank you so very much. All of you have been so very kind and helpful. Just excellent.”

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Posted 1 month ago

Thank you for this excellent feedback. We’re so pleased that you felt supported and that your experience was excellent. Kind regards, Pure Team

Posted 1 month ago

“Amazing service from start to finish!”

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Posted 1 month ago

Thank you for your positive feedback, Jill. Kindest regards, Pure Team

Posted 1 month ago

“Both my father and stepmother signed up with Pure Cremation which was a first for our family and we were not sure what to expect. My father and stepmother passed away within three months of each other and our experience with representatives from Pure Cremation was extremely professional and respectful which was appreciated. I would certainly recommend Pure Cremation to anyone thinking of using their services.”

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Posted 1 month ago

Thank you for sharing this. Losing two loved ones so close together must have been a lot to manage, and we’re glad our team could support you both professionally and respectfully. We’re pleased that your experience gave you confidence in Pure Cremation and that you would recommend our service to others. All the best, Pure Team

Posted 1 month ago

“Excellent service. That they provide. Really caring. Pleasant. I Rate pure cremation highly.”

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Posted 1 month ago

Thank you for your wonderful feedback. We're pleased that you found our team caring and pleasant. Best wishes, Pure Team

Posted 1 month ago

“Professional and efficient throughout. Very much appreciated at such a difficult time.”

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Posted 1 month ago

Thank you for your review. It’s great to know that our team could provide professional and efficient support when you needed it most. Best wishes, Pure Team

Posted 1 month ago

“Brilliant from start to finish”

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Posted 1 month ago

Thank you, Ian. It's good to know that you found the service to be brilliant from start to finish. Kind regards, Pure Team

Posted 1 month ago

“I was kept informed every step of the way and their staff were very friendly and efficient.”

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Posted 1 month ago

Thank you for taking the time to share this great feedback with us. Kindest regards, Pure Team

Posted 1 month ago

“Everyone involved in the company were so nice and friendly. From start to the finish they kept me up to date with everything. Lovely people ❤️”

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Posted 1 month ago

Thank you for your feedback. It’s wonderful to read that our team were able to keep you informed and provide friendly support throughout. We’re glad it helped make a difficult time a little easier for you. Best wishes, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 7,001 reviews