Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,218 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting the Pure Cremation and speaking to a person was fine and went well, but arranging for the passed person picked up from a hospital was a fight.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we are concerned to learn of your experience. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. Kind regards, Pure Cremation Team

Posted 1 month ago

“Really pleased with the service we received from Pure Cremation. Kind and considerate service and we were kept up to date at every state of the process. Thank you”

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Posted 1 month ago

Thank you for your positive feedback. It's good to know that our dedicated team supported you at every step. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Julia was very helpful and kept me informed about my dad”

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Posted 1 month ago

Thank you for your kind words. We're glad to hear that Julia was of great help throughout your dad's arrangements. Thank you for sharing your feedback with us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Thank you for taking the time to share your feedback with us, Tina. Your words mean so much to our entire team. All the best, Pure Cremation Team

Posted 1 month ago

“Everything was done to a high level of satisfaction, always in touch and considerate to our circumstances especially Wendy who was our contact, thank you”

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Posted 1 month ago

Thank you for your wonderful feedback. We are thrilled that we could provide you with the highest standard of service during this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Very professional and respectful throughout the whole process. Took all the stress away and made it a very simple experience, which means a lot at such an emotional time. I couldn't recommend Pure more.”

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Posted 1 month ago

Thank you so much for your wonderful review, Jeremy. We truly appreciate your kind words and are delighted to hear that we could help alleviate the stress during such a difficult time. Your recommendation means a lot to us. Wishing you all the best, Pure Cremation Team

Posted 1 month ago

“My mother had set up her plan with Pure Crematon which removed so much stress and anxiety for us all when she passed away. The team at Pure Cremation were respectful, kind, compassionate, clear and reassuring. I felt supported every step of the way.”

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Posted 1 month ago

Thank you for your kind words about our service. We are so pleased that we could remove a lot of the stress and anxiety for you and your family. It's also great to hear that you felt reassured and supported at every step. All the very best, Pure Cremation Team

Posted 1 month ago

“excellent service, respectful and helpful. looked after mum all the way. hand delivered ashes to me for a remembrance service later in the year. exactly what mum wanted. so pleased it took all the worry out of planning a funeral. pure cremation handled everything after mum passed in hospital - i just did registered the death. so easy. lovely people, very kind. the crematorium looked lovely, they sent a lovely brochure, with super pictures, and they plant a tree for every service they do, which was a beautiful added extra. i would highly recommend pure cremations - i have already looked into getting a plan for myself - it makes it easier for the family and friends left behind. thank you so much for all your help.”

Helpful Report

Posted 1 month ago

Thank you for your amazing feedback. We are touched by your review and it's really good to know that we could fufil your mum's wishes and we hope that the remembrance service later this year brings you all comfort. All the best, Pure Cremation Team

Posted 1 month ago

“The service from Pure Cremation was mainly positive. The staff were helpful and supportive and receptive. Unfortunately, I only gave a 4 star review due to 2 reasons. Firstly, we were not contacted from Pure Cremation regarding the time of Mums ashes being returned despite being told we would receive an email the day before. Secondly, we received a letter addressed to Mum from Pure Cremation regarding a gift card. This was a number of weeks after she had died. As you can imagine, this was upsetting for my elderly father and myself.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're glad you were satisfied with the service and found our team supportive and helpful during the arrangements. However, we are concerned to learn about your experience during the return of the ashes and the correspondence you received addressed to your Mum. We would like to look into this immediately and would kindly ask for further details so that we can address your concerns. Please email us at customercare@purecremation.co.uk, including "review" in the email subject and your Mum's full name, your full name and preferred contact details. If there is anything else we can do in the meantime, please let us know by calling us directly on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Thoroughly professional experience from start to finish, whilst remaining emphatic and friendly.”

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Posted 1 month ago

Thank you for your wonderful words. We strive to provide both professionalism and empathy in every interaction, and we're thrilled to hear that you felt supported throughout the process. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Our son had terminal cancer age just 41. It was his decision to use Pure Cremation and we are very pleased he did. He died at home and we had plenty of time to say our goodbyes. From collection at home they were very respectful, and upon arrival at Andover we were kept informed regularly, all paperwork was done it was a very smooth transfer up to his committal, the date this was to be done and the return of his ashes seven days later. I and many of my family and friends will choose Pure Cremation in the future.”

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Posted 1 month ago

Thank you for sharing your story. It's great to know that our team could support you and your family with respect and care. Your kind words mean a lot to us, and we appreciate your trust in our services for the future. Best wishes, Pure Cremation Team

Posted 1 month ago

“Excellent service from start to finish .”

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Posted 1 month ago

Thank you for your wonderful feedback, Peter. Best wishes, Pure Cremation Team

Posted 1 month ago

“Thank you for your prompt and efficient, courteous service.”

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Posted 1 month ago

Thank you so much, Carole. We are delighted with your review and feedback. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure cremation kept us informed as to what would be happening and I would recommend this service”

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Posted 1 month ago

Thank you for your recommendation and 5-star rating of our service. Best wishes, Pure Cremation Team

Posted 1 month ago

“Would very highly recommend. Pure Cremation looked after both our Mum and very recently, our Dad. Neither wanted a traditional funeral. Instead, once their ashes were hand delivered back to us, we had a wonderful gathering to celebrate their lives. It only took 1 phone call to arrange and Pure Cremation kept us informed all the way through and were very caring and respectful. Excellent service.”

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Posted 1 month ago

Thank you so much for your wonderful review, Stephanie. We're truly honoured to have been able to support your family during this time. It's heartwarming to hear that you were able to celebrate your Mum and Dad's lives in such a meaningful way. All the best, Pure Cremation Team

Posted 1 month ago

“18th March 2025 - 3rd April 2025 From the moment I contacted Pure Cremation regarding my 25yr old son's death, they were very kind, yet professional. I rang them over a concern I had, immediately they listened & reassured me. Brooke delivered my sons ashes to me (not an easy thing to do). She was so compassionate & showed real concern over support for me going ahead. I have absolutely no other option but to say the whole process was made so much easier to deal with because of Pure Cremation. From the initial call which was so difficult to make, to my sons ashes returned by Brooke, everyone was so caring. Thank you to everyone I dealt with & sorry I can't remember all your names. But Thank You - Sue”

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Posted 1 month ago

Thank you for sharing this beautiful review. It’s not easy to navigate losing someone you love, but we're glad that our kindness and support made a difference. It's good to know you felt supported every step of the way, especially with the return of your son's ashes. Our thoughts are with you. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Friendly excellent service”

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Posted 1 month ago

Thank you for your kind words. All the very best, Pure Cremation Team

Posted 1 month ago

“Kept me updated all the time”

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Posted 1 month ago

Thank you for taking the time to share your experience of our care, Gary. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service from start to delivery of the ashes of our loved one. Thank you.”

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Posted 1 month ago

Thank you for your positive feedback. It's good to know that we could provide you with an excellent service throughout. All the best, Pure Cremation Team

Posted 1 month ago

“Absolutely faultless . made the sad loss of my wife so much more comforting with how the whole process was dealt with. Everone was so understanding and helpful.”

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Posted 1 month ago

Thank you, we are truly touched by your feedback. It's good to know that we could make this time easier for you and that you felt comforted by our wonderful team. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,218 reviews