Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,944 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so considerate and polite. made adjustments to suit my requirements”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Elisabeth. It’s lovely to know that our team supported you in a way that felt considerate and personal. All the best, Pure Team

Posted 4 weeks ago

“A painless,professional process,well done”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We’re pleased to know that you found the process simple and professional, and that our team were able to provide the support you needed. Kindest regards, Pure Team

Posted 4 weeks ago

“Excellence all round. From arranging the plan to looking after mum after she passed. Compassionate, caring people who kept me informed every step of the way. Using Pure Cremation was very simple and removed any worry or stress that can be so prevalent when losing a loved one. I also was grateful to have mum's ashes hand delivered back to me.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We’re so pleased to know that you felt supported from arranging your plan through to the care of your mum and the return of her ashes. Knowing that our team helped provide reassurance, kept you informed and made the process feel simpler means a lot to us. Best wishes, Pure Team

Posted 4 weeks ago

“Very friendly and kind made it easier for me at this time of loosing a loved one”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback. We’re glad our team could be friendly and supportive during this time, making things easier. Kindest regards, Pure Team

Posted 4 weeks ago

“When my friend passed away, I was beside myself yet as she had a cremation plan with Pure Cremation the process was hassle free and the staff were simply amazing. They were kind, considerate and no rushing when going through the questions they need to ask. Would recommend to anyone who would like a cremation without huge expenses for service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Jemma. We’re glad everything felt straightforward and that our team were kind and considerate, taking care with any questions. Kindest regards, Pure Team

Posted 4 weeks ago

“I can’t fault this service at all. From start to finish the updates and information were outstanding.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Susan. It's good to know that we could offer a faultless service with updates provided at every step. Kindest regards, Pure Team

Posted 4 weeks ago

“A direct cremation worked for our family. A few things that could have been better were that we were not informed when my dad's body was transported from hospital to your mortuary . This caused some distress. I said my preference for contact was email , to allow me to ask other family members opinions. However I was phoned first on all occasions. Lastly I think it would be more personal to refer to the deceased by their 'known as name' when given. Many thanks. Overall it was a good service.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. We're pleased that a pure cremation worked well for your family. However, we're concerned by your feedback regarding the communication and we have raised this internally so we can address this appropriately. A member of our team will review the record of arrangements and get in touch to discuss this with you. If there's anything we can do in the meantime, please don't hesitate to contact us on 0800 033 7737 and we would be happy to assist. Kindest regards, Pure Team

Posted 1 month ago

“From the initial phone call to the return of mums ashes, the service was outstanding. Danielle was brilliant, compassionate and an asset to the company. We were kept updated at all stages of the process, which helped immensely at this difficult time. Would definitely recommend them .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re so pleased to know that you felt supported throughout the whole process, from the initial arrangements through to the return of your mum’s ashes. It’s also wonderful to know that Danielle's compassion and support helped make things a little easier for you and your family. Kindest regards, Pure Team

Posted 4 weeks ago

“The undertakers that came to take my husbands body from our home were so compassionate and did it at our pace,they were a married couple and seemed to truly feel our pain.Everything that followed we were kept aware of,we knew the day of the cremation well in advance and then when the ashes were going to be returned to me,a lovely gentleman bought them to my home,he was very kind.I think it was so much more personal without all the worry of arranging a funeral,we were able to grieve privately with just the people who loved my husband,myself and my girls.No small talk to people who we hadn't seen for years,we were able to talk and laugh and cry,just us who loved Doug the most.It was as wonderful as it could possibly be.”

Helpful Report

Posted 1 month ago

It's so touching to read your kind words about the care and support you received. We’re so pleased that our team were able to support you and your family with compassion and respect, while giving you the space and time to remember Doug in your own way. It’s lovely to know that having the freedom to create a more personal farewell allowed you and your girls to share memories, laughter and moments together surrounded by those closest to him. Thank you for trusting us to care for Doug and for taking the time to share such a heartfelt reflection of your experience. Kindest regards, Pure Team

Posted 4 weeks ago

“Hard to write this so close to having lost dad but I felt that I must let people know just how compassionate the Pure Cremation team were! I had no experience of having to deal with a loss before but the team were outstanding, very informative and had the utmost respect for not only the family member I have lost but also me the person that was having to deal with such a heartbreaking experience.. I would recommend their service to anyone considering a cremation.”

Helpful Report

Posted 1 month ago

Thank you, Tracy. Your kind words mean so much to our team. We’re very grateful that you trusted us to support you and your family following the loss of your dad, and it’s wonderful to know that you felt cared for, informed and treated with the respect and compassion you deserved. Kindest regards, Pure Team

Posted 4 weeks ago

“My sister chose Pure Cremation as her funeral. They were very professional but also compassionate about they delt with us. Communication was very good and I think they provided the service she wanted. Yes I would recommend them.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback and for recommending us. It's really good to know that you felt supported by our team and that we were able to provide the service your sister wanted. We understand how important it is for families to feel informed and cared for throughout the journey. We’re grateful for your kind words about the professionalism and compassion you experienced. Best wishes, Pure Team

Posted 4 weeks ago

“My mam and dad who were both 94 yrs when they passed obviously from the old generation of funerals they were so foreward thinking in their end of life and paid in advance (5 yrs) to Pure Cremation. I have nothing but "Excellent" to say for their caring service. I feel that cremations and burials are like a factory, in and out. With this service you don't have to rush and lots of time to spend time and money on a memorial service which can be any location/time to be personal about your loved ones. I have done this for both parents and this is the way forward. Many thanks for your vision and service on end of life. We have now both Albert & Sheila's ashes now and they both belong together forever. Yours gratefully Albert and Sheila Dunkerley (mam &dad) and all of our family.”

Helpful Report

Posted 1 month ago

Thank you for sharing such a moving review. We’re so pleased to know that the service helped you and your family honour both of your parents in a way that felt personal and meaningful. It means a great deal to know that you felt supported throughout and that you were able to create your own special way of remembering them both. Thank you for trusting us with the care of Albert and Sheila, and for taking the time to share such kind words with our team. Kindest regards, Pure Team

Posted 4 weeks ago

“Amazing from start to finish very respectful great communication”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. It's good to know that you found the communication to be respectful at every step. Kindest regards, Pure Team

Posted 4 weeks ago

“The staff are very professional and compassionate. The whole experience with you was as easy as it could be in such conditions. I will be using you again for my own funeral plan. Thank you for being such a great organisation at such a difficult time for those involved.”

Helpful Report

Posted 1 month ago

Thank you so much for your thoughtful review. We’re really grateful that you took the time to share your experience with us. Hearing that our team’s professionalism and compassion helped make such a difficult time a little easier means a great deal. We’re glad that we could provide that reassurance when you needed it most. Best wishes, Pure Team

Posted 4 weeks ago

“very helpfull and respectfull at a difficult time.. thankyou”

Helpful Report

Posted 1 month ago

Thank you for this excellent feedback and 5-star rating. Kindest regards, Pure Team

Posted 4 weeks ago

“Very happy with the service you provided.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Ian. It's good to know you were happy with the service provided. All the best, Pure Team

Posted 4 weeks ago

“Excellent easy service kept us informed enough and the lady who brought our loved one back to us was really lovely. Only one criticism would be it would be nice to recieve a little something on the day just confirming the committal and a nice little something.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us, Sarah. It's good to read that overall you found the service to be excellent and appreciated the regular communication and the wonderful team member who returned your loved one's ashes. We also appreciate your feedback about getting confirmation on the day of the committal. We'll raise this with the appropriate team to take into consideration for future improvements. Best wishes, Pure Team

Posted 1 month ago

“I bought a Pure Cremation plan for my Mum 3.5 years before needing to use it. The whole process has been fantastically straightforward. I phoned several times before my mum’s passing clarifying or changing details; every time it was never too much trouble for the PC team. Each person was so polite and kind. On the actual day, I had a long call to sort details and within 2 hours of the end of that call, the team collected her. They were so gentle and thoughtful. We were so impressed. Over the next few days, I received follow up calls and emails to fully inform me of the next steps, including the date of cremation. I now have Mum safely at home after she was hand delivered back to me. 10/10. Thank you so much for your care and attention.”

Helpful Report

Posted 1 month ago

Thank you for sharing such a lovely review with us. We’re truly touched to read about your experience and how well supported you felt throughout the journey. We know how much trust families place in us during such a personal and emotional time, and we’re so pleased our team were able to provide the care, kindness and reassurance you needed. Kindest regards, Pure Team

Posted 4 weeks ago

“Very understanding service from them, easy process at a difficult time, they made everything run smoothly for us.”

Helpful Report

Posted 1 month ago

We’re really pleased that we were able to make things a little easier for you during such a difficult time. Thank you for your kind words. Best wishes, Pure Team

Posted 4 weeks ago

“At a time of sadness and stress we found Pure Cremations so easy to deal with, they were sympathetic, understanding and kept us in the loop every step of the way.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. It's nice to know that you found our team sympathetic and understanding during such a sad time for your family. All the best, Pure Team

Posted 4 weeks ago

Pure Cremation is rated 4.9 based on 7,944 reviews