Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,336 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say, very helpful and kind, made the process easy and stress free for me. Always friendly. Would recommend anytime 😊”

Helpful Report

Posted 1 month ago

Thank you for your lovely words. It’s great to know that the team’s kindness and friendly approach helped make everything feel straightforward and stress-free for you. All the best, Pure Team

Posted 1 month ago

“The team at Pure Cremation were professional, compassionate, and supportive throughout the process. They made what is naturally a very difficult time much easier to manage, taking away the stress and guiding us every step of the way.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful words. We know there is a lot to manage when someone dies, so it’s reassuring to know that our team helped take some of that pressure away and guided you through. Your kind words about the team’s professionalism, compassion and support are also very much appreciated. Kindest regards, Pure Team

Posted 1 month ago

“The Pure Cremationteam have been brilliant from start to finish. Thry are orofessional, efficient, kind and caring. They kept me informed of everything, from the first phone call to delivering the ashes everything flowed smoothly. Would highly recommend their service”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Linda. We're glad you felt supported by our professional and caring team and appreciated all the updates along the way. Best wishes, Pure Team

Posted 1 month ago

“I was pleased in the fact that I was kept informed at every stage by sympathetic people who were very courteous.”

Helpful Report

Posted 1 month ago

Thank you, Pauline. We’re glad you felt kept informed at every stage and found the team understanding and courteous. Kindest regards, Pure Team

Posted 1 month ago

“Very kind ,friendly and helpful”

Helpful Report

Posted 1 month ago

Thank you for rating us with 5 stars. We’re really glad that the service was kind, friendly, and helpful. Kindest regards, Pure Team

Posted 1 month ago

“The team were super professional and caring during a really difficult time for us as a family. A special thank you to Debbie, Luke, Audrey, Mark, Sara and Hazel for all your support and love.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to recognise Debbie, Luke, Audrey, Mark, Sara and Hazel by name. It’s lovely to know that the care and support from the team helped your family through such a difficult experience. Your kind words about their professionalism and compassion are truly appreciated. All the best, Pure Team

Posted 1 month ago

“We recently used Pure Cremation when my mum passed away, and I honestly couldn't fault them. From the first contact, everyone we dealt with was helpful, kind and respectful. At a time when you're dealing with enough already, they made the whole process very straightforward and took a lot of the stress away. Everything was explained clearly and there was no pressure or fuss. Most importantly, we always felt that Mum was being treated with care and dignity. I’m really glad we chose Pure Cremation and would definitely recommend them.”

Helpful Report

Posted 1 month ago

Thank you for sharing this. We’re really glad that the service was helpful, straightforward, and respectful during such a difficult time, and that you felt your Mum was treated with the care and dignity she deserved. Kindest regards, Pure Team

Posted 1 month ago

“My dad chose this service himself and I was sceptical but it was his decision. He passed in the middle of the night, I rang Pure Cremations and they were fantastic dealing with the Nursing Home direct. We had communication throughout his journey and he was delivered safely back to us by hand. The lady that brought his ashes back was lovely allowing my mum time to talk about him and grieve. 1st Class Service. I also asked them to return his pace maker as I wished to donate it to the Royal Vet Collage as they can reuse them for the animals and it came back in a lovely bag ready to be reused.”

Helpful Report

Posted 1 month ago

Thank you for sharing this very personal experience. We’re pleased that the service gave your family reassurance when you needed it most. We’re also glad we could accommodate your request regarding the pacemaker so it could be put to good use. Best wishes, Pure Team

Posted 1 month ago

“Very impressed a really friendly and good service could not recommend more”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback, Karl. We're pleased you were impressed by the service and support you received and that you would recommend us to others. Kindest regards, Pure Team

Posted 1 month ago

“Excellent service through out verry respectful and compassionate good communication”

Helpful Report

Posted 1 month ago

Thank you for this wonderful review. It's lovely to know that you found the service to be excellent. Kindest regards, Pure Team

Posted 1 month ago

“The whole process was simple and without stress. All the personell were calm and reassuring. My brothers ashes were received as expected and dealt with respectfully. Overall a faultless reassuring service.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. It's nice to know we could make everything feel as stress-free as possible and that your brothers' ashes were returned respectfully as expected. Kindest regards, Pure Team

Posted 1 month ago

“Found the whole experience very well organised . A very efficient company from start to finish. Highly recommend pure cremations”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. It's good to know that everything felt well organised and efficient from start to finish, and that you’d recommend Pure Cremation. Kindest regards, Pure Team

Posted 1 month ago

“We cannot thank the team at Pure Cremation enough for the care,compassion and support they showed during one of the most difficult times in our life. They guided us through everything with such sensitivity and made what was an extremely emotional and overwhelming time feel that little bit easier. We would wholeheartedly recommend Pure Cremation to anyone who finds themselves needing their services. Thank you for looking after our loved one and looking after us too.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words. We're glad we could support you during such a difficult time and that you felt looked after. All the best, Pure Team

Posted 1 month ago

“Top class service throughout the process. Great communication, would recommend.”

Helpful Report

Posted 1 month ago

Thank you very much for your positive feedback and recommendation. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremation was exactly right for our mother in law who was 96. She always said she wanted no fuss, no flowers, no hymns. The price, of course, was good and enabled us to pay in advance. She was collected from hospital and the ashes were bought to our house as described. Thank you for your service and care.”

Helpful Report

Posted 1 month ago

Thank you for sharing this with us. It sounds like Pure Cremation was a fitting choice for your mother-in-law and reflected exactly what she had wanted: simple and dignified. We’re pleased that everything went as described. Kindest regards, Pure Team

Posted 1 month ago

“From start to finish Pure cremation did an amazing job, everything was so attentive, Thank you”

Helpful Report

Posted 1 month ago

Thank you for this great feedback. We're glad you found our team attentive to your needs during this time. Kindest regards, Pure Team

Posted 1 month ago

“Very professional service sympathetic on the phone Kept us up to date with all proceedings right up until final day and the delivery of the ashes”

Helpful Report

Posted 1 month ago

Thank you, Lynne. We're glad the service you received from us felt professional and caring. Kindest regards, Pure Team

Posted 1 month ago

“The support was excellent. Very caring colleagues on the phone and face to face.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. It's good to know we could provide an excellent service and that you found the whole team so caring. Kindest regards, Pure Team

Posted 1 month ago

“From the very first phone call to a lovely lady called Dawn until we received the ashes, the service we received was absolutely unbelievable. So caring, so friendly, so professional I would highly recommend Pure to everyone”

Helpful Report

Posted 1 month ago

Thank you for recommending us. It’s clear how much Dawn’s kindness and professionalism stood out from your very first call, and we’re so pleased the same level of care continued right till the end. Best wishes, Pure Team

Posted 1 month ago

“Thank for taking care of my sister Thank u for the care dhown it was wonderfull Helen brought my sisters ashes back to me was brilliant thank u helen”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. It’s lovely to know that you appreciated the service provided by Helen when returning the ashes. Kindest regards, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 8,336 reviews