Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,994 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 8th May 2026

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was excellent service and the gentleman I spoke to John delaney was so caring and understanding thank you”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We're pleased that you felt truly looked after with John's support. Kind regards, Pure Team

Posted 3 weeks ago

“Pure Cremation exceeded my expectations. Not only were they were extremely professional but were also very caring, keen to help with my queries and showed genuine compassion and empathy. I would thoroughly recommend them.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words, Rachel. We're glad that we could be there for you at this time. Best wishes, Pure Team

Posted 3 weeks ago

“I can't speak highly enough of Pure Cremation, every point of contact with them was reassuring & whatever question I had they were so quick to respond & not just empty promises. I had total faith in them & when deciding to get an urn instead of their own I was given guidance on size required, where to send it & what to include. The Cremation was taking place close to my mother's birthday & as a surprise to my father as they'd not been apart on her birthday for 56 years I wanted my mother to come home on her birthday & Pure Cremation made that possible!! We will always be grateful to them for making the worst time of our lives that little bit easier!”

Helpful Report

Posted 3 weeks ago

Thank you for such a lovely review. It’s really nice to read how reassuring you found the regular updates from our team, and that your questions were answered quickly and clearly when you needed them. We're also pleased that we could support you in making sure your mum was home in time for her birthday. All the best, Pure Team

Posted 3 weeks ago

“Pure Cremation looked after my dad as he passed unexpectedly. At the most difficult time they looked after him and I am so happy that they did, as they treated him with the respect that he deserved.”

Helpful Report

Posted 3 weeks ago

Thank you Harmony. We’re so glad we could look after your dad with the respect he deserved. Best wishes, Pure Team

Posted 3 weeks ago

“What lovely people would go above and beyond to help with the family's needs. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you so much. It’s really kind of you to say, and we’re glad the team were able to be there for you and your family in the way you needed. Kindest regards, Pure Team

Posted 3 weeks ago

“An amazing service, staff so helpful, respectful, always demonstrated empathy and compassion, communication was excellent, totally kept fully informed every step of the way, from first call to the delivery of ashes. Would highly recommend pure cremation, such a seamless process, at a very difficult time. Thank you to the team.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience, Lisa. We’re truly glad our team could provide helpful, respectful support. Your kind words and recommendation mean a lot to us. All the best, Pure Team

Posted 3 weeks ago

“I was pleasantly surprised that the person that I contacted in the first instance of my partner's death became the same person who contacted me or i contavted her all through the whole procedure. Absolutely excellent.”

Helpful Report

Posted 3 weeks ago

Thank you for rating us with 5 stars. It’s really lovely to read that having the same person look after you from your first call made a positive difference. Best wishes, Pure Team

Posted 3 weeks ago

“Pure cremation did a fantastic job kept in touch and sorted everything out brilliant”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience. It's good to know that we could support you at this time. Best wishes, Pure Team

Posted 3 weeks ago

“The whole team at Pure Cremation have been wonderful through this tough time. My mum was treated with utter respect from the moment she was in your care to the moment she was brought back to me. Thank-you.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We're honored to have supported you during such a difficult time, and we're glad that you felt your mum was treated with the utmost care and respect. Kindest regards, Pure Team

Posted 3 weeks ago

“Very pleased with the overall process using Pure Cremation. Both my wife and I have Plans, but she went first. The original purchase of the plan and communications were seamless. When it came to needing it, PC were very good and sympathetic with their communications, and I was kept up to date at every stage of the process. I respectfully received the ashes a couple of days ago, just in time for her Celebration of Life. Thank You.”

Helpful Report

Posted 3 weeks ago

Thank you for this kind feedback. We’re pleased that the process was seamless and that our team could support you with care and empathy at every stage. We wish you peace and comfort as you honor your wife’s memory. Take care, Pure Team

Posted 3 weeks ago

“My experience with Pure Cremation has been very good. Its a difficault time and not having to worry about any of the arrangement has been a great help. Pure Cremation have always been polite and respectful. Special thanks to the team that came to collect my family member.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience. We’re glad that everything went smoothly during a difficult time and that our team could support you with kindness and respect. Best wishes, Pure Team

Posted 3 weeks ago

“Everything was handled very kindly and efficiently. The only criticism I have is when my Husband's ashes were returned to me the procedure could have been done with more warmth.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience, Joan. We’re glad to hear everything was handled kindly and efficiently. We’re sorry that the return of your husband’s ashes didn’t feel as warm as it should have been at such an important moment. We really appreciate you mentioning this, and we’ll make sure it’s shared with the team so it can be looked at carefully. If you would like to tell us more about your experience and how we could improve, you’re very welcome to contact us at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 3 weeks ago

“From beginning to end the service we received was exemplary, professional and most of all compassionate. Everything was explained and all our wishes were adhered to. We were kept fully informed each step of the way and the lovely lady that delivered the ashes back was just amazing, even giving me a little hug goodbye. Outstanding service. Cannot thank them enough.”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful feedback, Nicola. We’re so glad to hear that our service felt exemplary, compassionate and attentive to your wishes. All the best, Pure Team

Posted 3 weeks ago

“So impressed with the service, care and sensitivity taken when dealing with my Mums care and cremation. I felt they took very good care of her and delivered Mum’s ashes back with solemnity and respect. The only small critique was I had to chase up when Mum would be returned back home, but that was answered same day and with an appreciated understanding of why I’d chased. Excellent service overall and would definitely recommend.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We are glad to hear that you felt your mum was treated with such care and that the return of her ashes was handled with the respect you describe. We also appreciate your honest input regarding the need to contact us for an update. We will share this with our team to ensure it is addressed appropriately. Kindest regards, Pure Team

Posted 3 weeks ago

“My experience with Pure Cremation is one of calm, reassuring and handled with sincerity. I would recommend this service because of the communication which allowed the family to mark the date of internment together. Many thanks to all the staff from the telephone receptionist to the handover lady.”

Helpful Report

Posted 3 weeks ago

Thank you for your lovely feedback. It’s wonderful to read that you felt reassured and sincerely supported, and that our communication helped your family. Best wishes, Pure Team

Posted 3 weeks ago

“Service was professional, caring, respectful, prompt & stress free 👍🏼”

Helpful Report

Posted 3 weeks ago

Thank you for your great feedback. It’s really nice to know that everything felt calm and straightforward for you, and that the care and respect shown made a difference. All the best, Pure Team

Posted 3 weeks ago

“Pure Cremation supported the family recently when we lost mum suddenly and mums wishes were carries out with such care and compassion”

Helpful Report

Posted 3 weeks ago

It's good to know that we could carry out your mum's wishes with such care. Thank you for your wonderful comments. Kindest regards, Pure Team

Posted 3 weeks ago

“From start to finish we were given a service that you couldn't have asked for more , phone calls and emails kept us up to date through every stage, very professional and showed the upmost respect, highly recommend.”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your experience. We’re delighted that the service met your expectations from start to finish, with timely updates and the respect you deserved. Kind regards, Pure Team

Posted 3 weeks ago

“All the people involved in my husband’s cremation, from the early informing of his passing, to the personal return of his ashes have been professional, caring, supportive and respectful. I would definitely recommend the use of Pure Cremation.”

Helpful Report

Posted 4 weeks ago

Thank you for sharing this. We are glad you felt assured that everyone involved cared for your husband with respect, from the first contact to the return of his ashes. Kindest regards, Pure Team

Posted 3 weeks ago

“From start to finish everything was perfect no hassle kept upto date with what was happening the girl I spoke to was very helpful would highly recommend”

Helpful Report

Posted 4 weeks ago

Thank you for your positive feedback. It’s great to hear everything ran smoothly for you and that you were kept well informed along the way. Best wishes, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 6,994 reviews