Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,991 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 8th May 2026

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used by both my parents. Seamless service and would recommend”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback. We’re glad to read that the service felt seamless and that you’d recommend us. Take care, Pure Team

Posted 3 weeks ago

“A very caring company very helpful, good communication, could'nt have wished for better.”

Helpful Report

Posted 3 weeks ago

We’re so glad the team could support you with such care. Thank you for sharing your positive experience. Best wishes, Pure Team

Posted 3 weeks ago

“I had to use your services recently and the staff have been very respectful and efficient in all my dealings with you easing me through a very difficult time. Thank you.”

Helpful Report

Posted 3 weeks ago

It's good to know that we could support you with respect and efficiency. Thank you for sharing your experience and for your kind words. All the best, Pure Team

Posted 3 weeks ago

“Pure cremation were fantastic throughout the care of my dad . Updates every step of the way , and delivered dad’s ashes home personally with care and compassion . Thank you so much”

Pure Cremation 5 star review on 14th April 2026

Helpful Report

Posted 3 weeks ago

We’re so glad we could support you during this difficult time. Thank you for trusting us to care for your dad and for sharing your positive experience. Best wishes, Pure Team

Posted 3 weeks ago

“We were very pleased with the service and care given from the Scottish team following the passing of a couple within a week of each other. They worked with us to find a way to help ease the process and ensure the couple stayed close till the end and brought them back to their family together.”

Helpful Report

Posted 3 weeks ago

We’re so glad the Scottish team could support you with such care. It means a great deal to know the team worked with you to keep them together and return them to your family side by side. Thank you for your positive feedback. Best wishes, Pure Team

Posted 3 weeks ago

“I would like to say that I have been dealt with absolute compassion and empathy. I have been kept informed of my dad's journey all the way from start to finish and everyone has been fantastic.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing this with us. Keeping you informed at each stage is incredibly important, and it’s reassuring to know the team could provide that clarity and care for you and your dad. Best wishes, Pure Team

Posted 3 weeks ago

“Pure cremation are very friendly and professional. We were kept updated every step of the way when my late Dad passed away. Would definitely recommend”

Helpful Report

Posted 3 weeks ago

Thank you for sharing this with us. We’re glad we could be there for you and keep you updated every step of the way. Best wishes, Pure Team

Posted 3 weeks ago

“It was such an easy process from beginning to end. They handled everything, all the worry and stress was taken away, and everyone i spoke to was so caring and compassionate, i knew Mum was in safe hands. I honestly couldn't fault them, and we can't thank them enough for making what was a heartbreaking time in our lives, so much easier to deal with.”

Helpful Report

Posted 3 weeks ago

Thank you for your touching review. It's really good to know that we could alleviate that stress for you and that everyone was caring and supportive during this difficult time. Kind regards, Pure Team

Posted 3 weeks ago

“My dealings with Pure Cremation have been mixed, The communication from them has been good, keeping me updated with the process along the way. When my stepmothers ashes were returned everything was fine and very respectful. However when I had cause to contact Pure Cremation on the telephone number I had been given, I had to go through an automated system whose first options were trying to sell or dealing with enquiries regarding buying a pure cremation plan. This I found very frustrating and annoying but someone else who was grieving could have found this extremely upsetting. I feel Pure Cremation should has a dedicated phone line for people who have already purchased a plan and need to talk about actual arrangements of funeral without being subjected to sales spiel.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re glad the updates and the return of your stepmother’s ashes were handled with care and went smoothly for you. We’re sorry the phone options felt frustrating to use. Your suggestion about a dedicated line is really helpful, and we’ll make sure it’s shared with the team for consideration. Thank you again for taking the time to let us know. Your feedback is greatly appreciated and we will use it. All the best, Pure Team

Posted 3 weeks ago

“Excellent service from arranging the funeral plan for my mum to the delivery of her ashes. 5 star service. I would recommend pure to everyone even if they already have a plan.when contacting by phone their team are so compassionate and caring. The gentleman who delivered mums ashes was so caring for a very emotional time.”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful feedback. It means a great deal to know you would recommend us, and that the care and compassion shown by the team made a positive difference. All the best, Pure Team

Posted 3 weeks ago

“I have recently lost my husband and I am so grateful to all your staff You kept me well informed from the first telephone call I had to make to you to return of his ashes Thank you for everything”

Helpful Report

Posted 3 weeks ago

Thank you for your touching review. It’s wonderful to know that we could keep you informed from the first call through to the return of your husband’s ashes, and that you felt supported during this time. Kind regards, Pure Team

Posted 3 weeks ago

“I contacted PURE Cremation after my brother died. I wasn't sure how it worked. They explained things to me very helpful and very understanding so we went ahead with them. They kept me informed every step of the way from when they were picking my brother up from the hospital to when my brother was in their care and told me what day he was being cremated and then organised for his ashes to be returned to us . The gentleman that returned the ashes was so lovely and I would recommend this company very highly as I have no complaints only gratitude . I have also informed my family that I want them to use PURE Cremation when I pass away”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words, Sharon. We’re glad we could explain things clearly and support you through such a difficult time. Kindest regards, Pure Team

Posted 3 weeks ago

“The service provided was efficient, staff were respectful, and it was all done with care. I would definitely reccommend. My only comment but not criticism was when the initial contact it sounded like I was connected to a call centre as there was a lot of noise in the background. Being hard of hearing it was difficult to concentrate at such a sensitive time.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful review. We’re pleased to know the service felt efficient and that everything was carried out with care and respect. We also appreciate you mentioning the background noise during your initial call. We have shared this with the relevant team so they can review the call and take the necessary steps to improve this. Best wishes, Pure Team

Posted 3 weeks ago

“Thank you for your support and service. A very professional company and caring people.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your positive feedback. We’re glad you found our service professional and caring. Kind regards, Pure Team

Posted 3 weeks ago

“Each and everyone of you that I have spoken too in the last few weeks have been absolutely brilliant. You made the entire process from the initial contact when my dad passed away right the way through and including delivering my dad's ashes back to us. On behalf of all my family I can't thank you enough ❤️❤️”

Helpful Report

Posted 3 weeks ago

Thank you, Andrew. We’re really glad we could support you and your family through this time and that everything from the initial contact to returning your dad’s ashes went smoothly. Wishing you all the best, Pure Team

Posted 3 weeks ago

“I cannot thank pure cremation enough for taking care of my wife and keeping in contact and then returning her ashes back to me and the young lady who brought them back was very caring and understand all together I would advise anyone to have a pure cremation a big thank you to all at pure cremation”

Helpful Report

Posted 3 weeks ago

Thank you for this wonderful feedback. We’re really pleased to read that you felt well looked after and that the communication and return of your wife’s ashes were handled with such care. Kindest regards, Pure Team

Posted 3 weeks ago

“Thank you to all members of Pure cremation for the excellent kind caring and professional service that was given to my family regarding the care of my dear husband.A five star service from beginning to end Faultless.THANK YOU.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words. We’re so glad that you felt our care and professionalism from start to finish, and that we could support your family during this time. Take care, Pure Team

Posted 3 weeks ago

“It was excellent service and the gentleman I spoke to John delaney was so caring and understanding thank you”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We're pleased that you felt truly looked after with John's support. Kind regards, Pure Team

Posted 3 weeks ago

“Pure Cremation exceeded my expectations. Not only were they were extremely professional but were also very caring, keen to help with my queries and showed genuine compassion and empathy. I would thoroughly recommend them.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words, Rachel. We're glad that we could be there for you at this time. Best wishes, Pure Team

Posted 3 weeks ago

“I can't speak highly enough of Pure Cremation, every point of contact with them was reassuring & whatever question I had they were so quick to respond & not just empty promises. I had total faith in them & when deciding to get an urn instead of their own I was given guidance on size required, where to send it & what to include. The Cremation was taking place close to my mother's birthday & as a surprise to my father as they'd not been apart on her birthday for 56 years I wanted my mother to come home on her birthday & Pure Cremation made that possible!! We will always be grateful to them for making the worst time of our lives that little bit easier!”

Helpful Report

Posted 3 weeks ago

Thank you for such a lovely review. It’s really nice to read how reassuring you found the regular updates from our team, and that your questions were answered quickly and clearly when you needed them. We're also pleased that we could support you in making sure your mum was home in time for her birthday. All the best, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 6,991 reviews