Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,938 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure cremation have been amazing. My mum chose pure cremation. They have been so thoughtful, caring phoning me with everything with my mum. From being picked to when she was cremated. Also they they were doing courtesy calls to see how we all were. When the bought my mum back home. The staff were amazing and very respectful and were never in a rush. They took there time to talk to you and make you feel comfortable. I will highly recommend pure cremation. My mum had made us all the stress free. Thank you to all your staff for your kindness and empathy towards my family.”

Helpful Report

Posted 3 weeks ago

Thank you for this amazing feedback. It's touching to know that you felt supported and cared for throughout this time. It also means a lot to know we could help make things a little easier for you and your family. Best wishes, Pure Team

Posted 3 weeks ago

“From the first to last contact with staff at Pure Cremation they were respectful, extremely kind and efficient. They advised my husband as to where and when the commital of his Dad would take place and when we could expect him to be returned home. Dad was hand delivered home and the representative attending our home couldn't have been more polite. He offered his sincere condolences to the family and fully explained the process of laying Dad to rest, which we will do in our own time followed by a celebration of his life. I couldn't praise Pure Cremation enough for their service and would highly recommend them if you want a no fuss and fair priced service. Dad was not a religious man, it was what he wanted and we were glad that Pure Cremation could serve him. The only thing we would have appreciated as a family was an approximate time of the commital (either am or pm) so that we could raise a glass to Dad in rememberance. Thank you for all that you have done.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your kind words, Gary. We’re glad that our team could support you with care, respect, and clear information during such a time, and that having a pure cremation felt right for your family. We also greatly apprecaite your feedback about providing a time. We are very proud of our commitment to giving every family a confirmed committal date, but unfortunately, we cannot predict the moment when the committal itself will begin. This means we have taken the decision not to offer approximate times because these might change considerably and result in unnecessary worry about all other aspects of our care and communication. However, we want to assure you that your feedback is incredibly important to us, and we've raised this internally so that it can be taken on board. Kindest regards, Pure Team

Posted 3 weeks ago

“Thankyou for everything that you’ve achieved for me. Your understanding, respect and compassion are exemplary and second to none. From start to finish incredible service 🤗”

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Posted 3 weeks ago

Thank you! We’re really pleased to know that you felt supported throughout the process and that our team provided the understanding, respect and care you needed from start to finish. Best wishes, Pure Team

Posted 3 weeks ago

“Everyone was so caring and thoughtful. It made a emotionally difficult process much easier. We felt very supportied throughout the whole process with communication being outstanding. Nothing was too much trouble.”

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Posted 3 weeks ago

Thank you for such a wonderful review. We’re glad our team could provide the care and support you needed at this time and that you found the communication to be outstanding. Best wishes, Pure Team

Posted 3 weeks ago

“Very well recommended .pure cremation professional from start to finish lots of people I know will be contacting yourselves to do the same thank you All Staff show were involved in my recent loss ..”

Helpful Report

Posted 3 weeks ago

Thank you for this great feedback. We’re glad the service felt professional from start to finish and that you felt supported. Kindest regards, Pure Team

Posted 3 weeks ago

“The care and thoughtfulness throughout the whole situation was second to none”

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Posted 3 weeks ago

Thank you for sharing your lovely feedback, Gwen. We’re glad the care and thoughtfulness throughout the whole situation stood out for you. Kindest regards, Pure Team

Posted 3 weeks ago

“The Best Thing I Have EverDone Is Booking A Plan For My Wife Donna All The Staff At Pure Cremation Were Excellent In Every Way Her Ashes Were Delivered To Me By A Very Helpful Lady. Everything Was Done With Sympathy And Courtesy. Thank You Pure Cremation.”

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Posted 3 weeks ago

Thank you for sharing your experience with us. We’re so pleased to know that Donna’s arrangements were handled with care and that our team supported you throughout the process. Best wishes, Pure Team

Posted 3 weeks ago

“I cannot praise Pure Cremation enough. After my Mother's sad passing they conducted proceedings with total respect, dignity and kindness at such a difficult time. I wish to say a huge thank you to all the staff at Pure Cremation for their help and total professionalism, but above all, for the kind and respectful attitude towards my dear Mum. Thank you ALL.”

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Posted 3 weeks ago

Thank you for your positive review. It's good to know that we could carry out the arrangements with the utmost respect and dignity. Kindest regards, Pure Team

Posted 3 weeks ago

“We found the service you provided excellent .”

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Posted 3 weeks ago

Thank you very much for leaving this positive feedback. It really means a lot! Kindest regards, Pure Team

Posted 3 weeks ago

“The staff at Pure Cremation were proffessional and helpful throughout the process. Notifying myself of every stage from collecting my Mother to returning her ashes personally to me.”

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Posted 3 weeks ago

Thank you for rating us with 5 stars. It's good to know that you felt informed at every step and found our team to be professional and helpful throughout. Kindest regards, Pure Team

Posted 3 weeks ago

“I was very impressed with the service that Pure Cremation gave. I found all the people I dealt with treated me with kindness, understanding and empathy. The gentlemen that came to collect my husband were very respectful and understanding and made sure that we had said our final farewells. The communication was excellent from start to finish.”

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Posted 3 weeks ago

Thank you for sharing your experience, Jovanka. We're pleased that communication was excellent from start to finish and that you found our team to be kind and understanding. Kindest regards, Pure Team

Posted 3 weeks ago

“Great service, amazing communication and kind and caring. I fully recommend this trustworthy and professional company.”

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Posted 3 weeks ago

Thank you, Andrew. We’re glad our service, communication, and care met your expectations and that you’d recommend us. Best wishes, Pure Team

Posted 3 weeks ago

“Very good pure cremation took care of everything my wife was treated with respect and care she deserved.they told me when her ashes would arrive back to me and they arrived on the day I expected the lady that brought the ashes back was very nice and spent some time speaking to me she was so nice.I was very impressed thank you pure cremation.”

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Posted 3 weeks ago

Thank you for your touching words, Ian. It's lovely to read that you felt the process went smoothly and that you felt cared for and informed. Kindest regards, Pure Team

Posted 3 weeks ago

“The process was smooth and profesionally handled. Staff, both in person and over the phone were polite and thoughtful.”

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Posted 3 weeks ago

Thank you, Elizabeth. Your words mean a lot to us and it's good to know that every member of the team you spoke to was polite and thoughtful. Kindest regards, Pure Team

Posted 3 weeks ago

“As a family we were extremely grateful for the support, dignity and respect that Pure cremation gave us and the whole experience left us feeling peaceful. The care given by Rachel, throughout the whole process left us feeling very Comforted at a sad time”

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Posted 3 weeks ago

Thank you so much for sharing this. We’re glad that the support, dignity, and care provided by Rachel helped you feel truly supported during such a difficult time. Kindest regards, Pure Team

Posted 3 weeks ago

“Excellent service and professional”

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Posted 3 weeks ago

Thank you so much for this positive feedback. Kindest regards, Pure Team

Posted 3 weeks ago

“They keep me in the loop all through the process. The staff I spoke to were caring and professional at all times.”

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Posted 3 weeks ago

Thank you so much, Barrie. It's great to know that you felt informed and cared for throughout the process. Kindest regards, Pure Team

Posted 3 weeks ago

“Can’t thank pure cremations for how they took care of my mother I can’t put it into words how to say thank you”

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Posted 3 weeks ago

Thank you for your heartfelt words, Sharron. We’re glad that we could be there for you during this time. Kindest regards, Pure Team

Posted 3 weeks ago

“Very professional. Always courteous and polite. Kept us informed about every part of the procedure.”

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Posted 3 weeks ago

Thank you for your kind words, David. We’re glad that you found our team professional and courteous at every step. Best wishes, Pure Team

Posted 3 weeks ago

“Very helpful, if I needed to ask a question then they would answer my phone call straight away”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience. We're glad that you found us helpful and that phone calls were answered promptly whenever you needed us. Kindest regards, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.9 based on 7,938 reviews