Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,374 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd February 2026

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michelle at Pure. Relation was exceptionally kind and thoughtful. Richie who brought my husband's ashes to me was also sympathetic and kind/”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback. We’re so pleased to hear that Michelle and Richie were able to support you with such kindness and thoughtfulness. Knowing their care made a difference during this time means a lot to us. All the best, Pure Team

Posted 3 weeks ago

“It was very good, the only thing that disappointed me was they got the name wrong on 2 occasions”

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Posted 3 weeks ago

Thank you for raising this feedback with us. We are disappointed to hear about your experience. We’ve raised this internally so the team can address it, and they will be in touch. In the meantime, if you’d like to speak with us directly, you can reach us on 0800 033 7737 or at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 3 weeks ago

“Really pleased with the service and staff throughout what is a very emotional and traumatic process. From the first phone call through to the delivery of my father's ashes staff were sympathetic, helpful and just nice. Would highly recommend and plan on booking it for myself!”

Helpful Report

Posted 3 weeks ago

Thank you for your lovely feedback and recommendations. We are so glad the care and support from the team made a difference for you during such an emotional time. It is reassuring to know you felt looked after from that first call right through to your father’s ashes being returned, and that everyone came across as kind and genuinely helpful. Kindest regards, Pure Team

Posted 3 weeks ago

“Brilliant idea , saves the relatives having to pay for and organise a funeral”

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Posted 3 weeks ago

Thank you for your review. It's good to hear that having a Pure Cremation worked well for you and your loved ones and that this removed the need to pay and organise a tradtional service. Best wishes, Pure Team

Posted 3 weeks ago

“Dealt with the loss of my father with respect and compassion. Would definitely recommend”

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Posted 3 weeks ago

Thank you for taking the time to share this kind feedback. It's good to hear that we could be there for you when you needed us. Best wishes, Pure Team

Posted 3 weeks ago

“Highly recommend Pure Cremation, First Class Service throughout.”

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Posted 3 weeks ago

Thank you! We’re delighted to hear you had a first-class service throughout. Best wishes, Pure Team

Posted 3 weeks ago

“so helpful and sympathetic !”

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Posted 3 weeks ago

Thank you, Phyllis. We're pleased that we could be there for you at this time and offer our support. All the best, Pure Team

Posted 3 weeks ago

“Very professional very good”

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Posted 3 weeks ago

Thank you very much for sharing your positive feedback. Kindest regards, Pure Team

Posted 3 weeks ago

“They were so professional and helpful all the way through the whole process.”

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Posted 3 weeks ago

Thank you for taking the time to share your positive experience. It has been an honour to support you at this time. Best wishes, Pure Team

Posted 3 weeks ago

“Pure Cremation dealt with my husband's passing in a professional manner . I was kept informed of everything via email and his ashes were returned inside the time slot promised. A very good service all round.”

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Posted 3 weeks ago

Thank you for your kind words, Gina. We are glad our team could support you with clear communication throughout and that everything happened within the time promised. Kind regards, Pure Team

Posted 3 weeks ago

“I can’t find the words to describe the excellent service we have received following the death of my husband. Everything about Pure Cremation is first class, I can’t recommend them highly enough.”

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Posted 3 weeks ago

Thank you for your wonderful words, Maureen. It's great to hear you describe our service as first class. We’re honoured to have been able to support you with the loss of your husband and we're pleased you would recommend Pure to others based on your experience. Best wishes, Pure Team

Posted 3 weeks ago

“Pure cremation was an company my mother in law choose and I can't fault them. All interactions with the company were good and professional. From the first contact to the ashes being delivered to my door, all staff were kind, compassionate and thoughtful. We would definitely recommend pure cremation. Thank you for looking after my mother in law”

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Posted 3 weeks ago

Thank you for sharing your kind words and recommendations. We’re glad our team could look after your mother-in-law and that you found our service compassionate and professional. Best wishes, Pure Team

Posted 3 weeks ago

“Professional,caring,polite and sincere in everything they did”

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Posted 3 weeks ago

We appreciate you taking the time to share your experience with our care. Your feedback is extremely important to us and is valued by the entire team. Best wishes, Pure Team

Posted 3 weeks ago

“It was my father’s wishes to have a pure cremation, to start with I struggled with this as I felt I wouldn’t be able to say goodbye properly. Pure cremation do have an option of either attended or unattended cremation, we went with unattended as that’s what my dad wanted. I have to say from collection of my dad, to cremation and delivery I was informed every single step of the way. Every person that phoned me from pure cremation was always so compassionate and kind and I truly did appreciate that, right down to the lady who delivered my fathers ashes back to me, she phoned in the morning to give me a more up to date time frame, and I felt she was very kind and considerate, she took the time to go through all the information I would need such as how to open the urn for scattering. I asked pure cremation if they could put some of my dads ashes in a separate pouch for me as I’d like to have a ring made and didn’t like the thought of separating them myself and they did that for me no problem. They all really are very good at what they do and for that I am very grateful.”

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Posted 3 weeks ago

Thank you for sharing your kind words, Ellie. We’re so glad our team could support you every step of the way. Best wishes, Pure Team

Posted 3 weeks ago

“I couldn’t recommend this company highly enough at a very sad time in my life, I am so grateful I chose Pure Cremation. They were compassionate and so very helpful, they made my husbands passing so much more bearable”

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Posted 3 weeks ago

Thank you for sharing your wonderful feedback. We're glad our team could provide compassionate support during such an emotional time. Best wishes, Pure Team

Posted 3 weeks ago

“A very sympathetic service. They kept us up to date with everything that was going on. Everything was handled for us.”

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Posted 3 weeks ago

Thank you for sharing this fantastic feedback. Best wishes, Pure Team

Posted 3 weeks ago

“So easy to deal with sensitive and respectful”

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Posted 3 weeks ago

Thank you for your kind words, William. We’re glad the process felt easy and respectful for you from start to finish. Kind regards, Pure Team

Posted 3 weeks ago

“My wife’s cremation was sensitively and meticulously processed and I was kept informed of every step taken by sympathetic staff at Pure Cremation. My wife’s ashes were reverently delivered in a very appropriate casket by an empathetic member of the team. At such a stressful time Pure Cremation exceeded my expectations and those of our family.”

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Posted 3 weeks ago

Thank you for sharing your experience. We're pleased that you felt informed at every step and that the final return of your wife’s ashes was handled with empathy and respect. Best wishes, Pure Team

Posted 3 weeks ago

“After Mum passed away in hospital I had considerate phone calls letting me know they had Mum and what would be happening next. I was informed where and when the cremation would take place and if there was anything I would like to change. Everything was very respectful and caring.”

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Posted 3 weeks ago

Thank you for taking the time to share such kind words. We’re glad that the arrangements felt respectful and caring throughout. All the best, Pure Team

Posted 3 weeks ago

“Cannot fault the service provided by Pure Crem The whole procedure was first class . Would just like to say a big thank you to you all from start to finish”

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Posted 3 weeks ago

Thank you for this wonderful feedback. We're glad to hear the service was first class and that you felt supported from start to finish. Best wishes, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 6,374 reviews