Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,933 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Pure Cremation before and they were very good from start to finish but this time I was very upset as my Mum had passed away so the Care Home contacted Pure Cremation not long after that morning they contacted me for the same information.I did think it was very insensitive.The delivery back of the ashes was a lovely young lady sorry forgot her name who was very sensitive and a lovely person to talk to.Thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us. We're pleased that you found the return of your mum's ashes was handled with such kindness and sensitivity. However, we're very sorry to read that our initial contact after your mum's passing felt upsetting. We understand how emotional those first moments can be. Our usual approach is to make sure families are comfortable continuing before asking for the information we need to begin making arrangements. We really value you bringing this to our attention. We'll review your feedback and a member of our team will be in touch to discuss your experience. Thank you again for sharing your thoughts with us, as feedback like yours helps us continue to improve the support we provide to families. Kindest regards, Pure Team

Posted 2 weeks ago

“An excellent and professional service. From the beginning to the end of the process managed with integrity, sympathy and compassion. I just knew that my Mum was looked after and cared for through her final journey.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your kind feedback, Teresa. It's good to know that you felt the service was professional and carried with integrity, sympathy and compassion, and that your mum was looked after. Best wishes, Pure Team

Posted 2 weeks ago

“Everything was handled with dignity . Superb communication at every step and completed very professionaly. My thanks to all concerned.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback with us. We're pleased that you found the communication from our team to be superb. We understand how vital regular updates are, and we're glad we could do this with the utmost professionalism. Kindest regards, Pure Team

Posted 2 weeks ago

“Very good service and staff all very good well done”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback and 5-star rating. Kindest regards, Pure Team

Posted 2 weeks ago

“I arranged a funeral for my brother with Pure Cremation recently and was impressed with their service. The person who I spoke to who arranged the funeral was extremely kind, considerate and very helpful. The ashes were delivered to my home after the funeral by another very kind and considerate young woman.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing this, Janet. We're glad to hear that you felt supported by our team and that the ashes were returned with care. All the best, Pure Team

Posted 2 weeks ago

“Fantastic support received during this difficult time. Thank you so much”

Helpful Report

Posted 2 weeks ago

Thank you very much, Sharon. It's great to know that you felt so supported at this time. Kindest regards, Pure Team

Posted 2 weeks ago

“Pure cremation were lovely, kept us informed throughout, it was nice not to have the worry as they dealt with everything for us. Highly recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback and recommendation. We're delighted that we could take care of everything for you, allowing you the time to grieve and remember your loved one. Kindest regards, Pure Team

Posted 2 weeks ago

“The team at Pure Cremation have been wonderful, very caring and respectful, I would highly recommend their service.”

Helpful Report

Posted 2 weeks ago

Thank you for this excellent feedback. We're pleased that you found our team so caring and respectful and that you would happily recommend us. Kindest regards, Pure Team

Posted 2 weeks ago

“"I recently used Pure Cremation following the passing of my mother, and I cannot recommend them highly enough. From start to finish, the service was both efficient and incredibly caring. The paperwork was straightforward and easy to manage, which was a great relief during an emotional time. They kept me informed throughout the process, and the delivery of my mother’s ashes to my home was handled with the utmost care. Most importantly, every member of their staff was consistently respectful of the pain I was suffering. Thank you for making a difficult experience much easier to navigate."”

Helpful Report

Posted 2 weeks ago

Thank you for your thoughtful review. We're grateful to know that our team helped make the arrangements as straightforward as possible and kept you informed throughout. It's especially meaningful to hear that you felt supported with kindness and respect at every stage, and that the return of your mother's ashes was handled with such care. Best wishes, Pure Team

Posted 2 weeks ago

“Everything worked very well. Staff were lovely and caring. Definitely would recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your recommendation, Evelyn. We're pleased that everything went smoothly and you found everyone was lovely and caring. Kindest regards, Pure Team

Posted 2 weeks ago

“The whole process from start to finish was effortless with sympathetic and empathetic support throughout.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review and share your experience of our care. Kindest regards, Pure Team

Posted 2 weeks ago

“I found Pure Cremation to be very compassionate at my time of sadness and loss they made the whole difficult journey more easy to bear I am very grateful for their support and understanding”

Helpful Report

Posted 2 weeks ago

Thank you for your touching words, Pauline. We’re glad that you felt supported and that we could be there for you during such a difficult time. Kindest regards, Pure Team

Posted 2 weeks ago

“Mum had organised Pure Cremation for when the time arose. When it happened I was called in Australia, where I reside. The team were very helpful and showed real compassion. It was a seamless process. The ashes were hand delivered to a relative and they said how lovely the lady who delivered them was. The urn was just beautiful. A big thank you to all at Pure Cremation who made my Mums wishes simple and respectful.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing this positive feedback with us. We're pleased to know that, despite the distance, our team was able to support you with compassion and make everything as straightforward as possible. It's also good to know that your relative found the hand return of your mum's ashes so thoughtful and that you were pleased with the urn provided. Best wishes, Pure Team

Posted 2 weeks ago

“Pure Cremation are absolutely highly recommended, absolutely fabulous with dealing with them from day one. I can literally say outstanding service all questions answered and dealt with, with compassion highly recommended”

Helpful Report

Posted 2 weeks ago

Thank you for recommending us so highly! It's great to know you would describe the overall service as outstanding. Kindest regards, Pure Team

Posted 2 weeks ago

“My mum & dad both chose pure cremation as they thought it was a good idea so we didn’t have to take control & the cost of sorting out their funerals. They passed away within 18months of each other & at first when they told us,us siblings were taken aback slightly as we thought it was weird that we wouldn’t get to have the tradition funeral that we’ve grown up going to & give them an emotional but decent send off,but that was their choices to make. I have since changed my mind 100% & can honestly say that even though it is ‘different’ to the norm,it’s actually been fantastic from start to finish & there’s nothing stopping us now all having a get together with the family & giving them the send off they deserve & honour what they both wanted us to do with their ashes. I can say with hand on heart at this very difficult time that Pure Cremation have been nothing short of fantastic all the way through. From the moment we shared the sad news to the moment they brought our parents ashes back. They were all so kind & understanding & made the whole process as painless as it can be. I can’t praise them enough,the communication we received - to them actually following through on their promises with all the dates arranged they have been top class. If I hadn’t already paid for my funeral plot when my wife past away at 38 years old,I wouldn’t hesitate in using them for myself. Absolutely first class people & first class service. I cannot thank them enough.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share such a thoughtful review. We're honoured that your parents chose Pure Cremation and grateful that, after experiencing the service, you felt it gave them the send-off they wanted. It's also good to know that you appreciated the clear communication throughout and felt cared for with kindness and understanding from beginning to end. Kindest regards, Pure Team

Posted 2 weeks ago

“Everything went smoothly from start to finish. The team are very helpful, and kind. They explained the process and what would happen next. You get a dedicated team member to call with any queries you may have. It is a stress free process. Dad was brought back to me and in my own time he will be scattered in his favourite place. Thank you pure cremation x”

Helpful Report

Posted 2 weeks ago

Thank you for this lovely review. We're pleased to know that our team helped make the process as straightforward as possible by keeping you informed and being there to answer any questions along the way. Kindest regards, Pure Team

Posted 2 weeks ago

“We were treated very well and kept informed as things progressed.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this great feedback with us. Kindest regards, Pure Team

Posted 2 weeks ago

“I cannot fault the service we got from everyone at pure cremation”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic feedback about the service from everyone at Pure Cremation. We’re glad you felt supported and that everything ran smoothly. Best wishes, Pure Team

Posted 2 weeks ago

“Everyone was kind and caring. My son was looked after thoughtfully, and his ashes brought back to me.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Christine. It's great to know that you found everyone to be kind and caring. All the best, Pure Team

Posted 2 weeks ago

“Professional, helpful, kept informed, paperwork of high quality . One problem: very difficult to open Urn even with instructions.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic feedback about the professional and helpful manner of the team who were on hand to support you. We're glad that you always felt informed and you also appreciated the high quality of all the paperwork. We appreciate you sharing with us that you've found it difficult to open the urn, even with instructions. We have asked a member of the team to reach out to you to offer further support and they will be in touch as soon as possible. If you have any questions before then, please don't hesitate to reach us on 0800 033 7737 or email us at customercare@purecremation.co.uk. Kindest regards, Pure Team

Posted 2 weeks ago

Pure Cremation is rated 4.9 based on 7,933 reviews