Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,724 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the way that PC dealt with the cremation of my beloved wife. The PC team were extremely caring throughout the process, and kept me fully informed at every step. The stressful delivery of the ashes to my home was handled in a caring and sensitive manner, to the great relief of my daughter and myself. I couldn’t fault the service I received from PC - thank you all so very much for an excellent service.”

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Posted 1 month ago

Thank you so much for your heartfelt review, Norman. We are truly honored to have been able to support you and your daughter during this difficult time. It’s wonderful to hear that our team’s compassion and communication made a positive difference for you both. Your kind words will undoubtedly inspire us to continue providing excellent care. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Pure Cremation could not have been anymore helpful or sympathetic. Every part of the process was explained fully and the staff were all amazing. Although cost at this time is not necessarily ones main priority, they were extremely affordable. Thank you so much for making this dreadful time as easy as possible to get through.”

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Posted 1 month ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words truly mean a lot to us. Kind Regards, Pure Cremation Team

Posted 4 weeks ago

“Pure Cremation was absolutely brilliant my husband passed away in May 2025 We paid for both our fulnerals in 2024 ,From my 1st phone call to Pure Cremation Deborah was so understanding, professional Kept me updated with My husbands final journey Pat brought his ashes back home To me Again Excellent service no fuss Good communication from start to finish Returned my husbands ashes back home to me A very professional Company who takes all the stress off you Re organising the funeral Keeps you updated every step of my husband's final journey ,”

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Posted 1 month ago

It has been a privilege to care for your husband, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Thank you for your kind words about Deborah, we will pass them on to her. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Very compassionate and professional dealing with my mum. They took over everything and kept me informed at every step. When the ashes were delivered they made sure I was ok, and had support.”

Pure Cremation 5 star review on 3rd July 2025

Helpful Report

Posted 1 month ago

We are sorry for the loss of your mum. It has been our honour to support you all. Thank you for sharing your experience – we know this will help others ❤️ Kind Regards, Pure Cremation Team

Posted 4 weeks ago

“Staff were very caring and helpful”

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Posted 1 month ago

Thank you for this lovely comment, we are sure others will find it reassuring. ❤ Kind Regards, Pure Cremation Team

Posted 4 weeks ago

“Pure cremation were so respectful and careing. I booked at 3am in morning, they were lovely to me on phone. They kept me informed every step of the way. Mums ashes were delivered with care, and in a nice pretty container. I am really grateful to them for making something so hard more simple. Thankyou so much, we can now celebrate mums life.”

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Posted 1 month ago

Thank you for highlighting the sensitivity and care shown by our wonderful team, especially when returning a loved one's ashes. We understand how important this moment is and it’s a privilege to be part of such a significant moment. We always strive to demonstrate the deep respect and care we give to each special person entrusted to us. Your feedback means a lot, and we truly appreciate you taking the time to share your experience. Kind Regards, Pure Cremation Team

Posted 4 weeks ago

“At one of the most difficult times in your life, they were compassionate, considerate and caring. All of which you needed. I can't thank ypu enough. At first I thought it a very strange choice of my parents, but it was their choice to make. Now some time has passed and I know my mum has given me the gift of not having to make any of the hard decissions you need to make when you loose a loved one. I thank her and pure cremations for that.”

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Posted 1 month ago

It is heartwarming to hear you had the care and support of our lovely team at a time when it mattered most. It was an absolute honour to look after your mum. Thank you for sharing your experience, you have summed up our approach beautifully. Take Care, Pure Cremation Team

Posted 4 weeks ago

“This is the second time we have used the services of pure cremation and I have had brilliant service on both occasions. They make everything so much easier to deal with at a very difficult time.”

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Posted 1 month ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we serve. Kind Regards, Pure Cremation Team

Posted 4 weeks ago

“Wonderful, took all the stress from my wife and I when Mary's brother passed away. From our first phone call to pure cremation and spoke to a lovely and helpful lady called Gail, she sorted it all out for us and informed us on each step, it has been a pleasure dealing with pure cremation after what was a very traumatic time for us all.”

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Posted 1 month ago

Thank you for sharing your experience. We are glad to hear that our team, especially Gail, were able to provide peace of mind during such a difficult time for you and your family. Providing support and clear communication is what we strive for, and it’s lovely to know that you found it helpful. Kind regards, Pure Cremation Team

Posted 1 month ago

“They made my mums cremation easy, with care and dignity, I was always fully informed every step of the way, the staff were caring and very informative, my mums ashes were returned with respect, and a chat , the staff from start to finish were brilliant. I will be using them for ourselves when the time comes. Thank you so much for caring in my time of grief”

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Posted 1 month ago

Thank you for sharing this with us. It means a lot to us that we were able to support you at this time, and the team were caring and respectful throughout. We are truly honoured that you are now considering us for your own arrangements. Kind regards, Pure Cremation Team

Posted 1 month ago

“I chose Pure Cremation after researchuing severl companies who provided similar services. After initial contact I was certain I had made the right choice for my mum (preplanning as she was in end-stage vascular dementia). Mum passed 02/06/25 so contacted PC to take arrangements forward. The service was second-to-none. Everyone I had contact with was compassionate and caring without being patronising. I was notified of mums commital date and then contacted a few days later re delivery of her ashes. The lady that delivered mum to me (Helen) came in to my home, we chatted, she was interested in mum and commented that she felt it a real privilege to return loved ones to their families. I cannot fault PC and would highly recommend to anyone who is considering this type of 'final departure'.”

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Posted 1 month ago

Thank you for your kind words for the team. We are grateful that you chose Pure Cremation to look after your mother's final journey. It's wonderful to hear that our team's compassion and care resonated with you during such a sensitive time. Your kind words regarding Helen’s connection with your family highlight the deep respect we hold for the roles we play in such an important process. Kind wishes, Pure Cremation Team

Posted 1 month ago

“Pure Cremation looked after our dear Dad after he passed recently. Their kindness and professionalism before and after was most appreciated. Communication was reserved, and there when needed. Always kind and understanding of our needs. Highly recommended.”

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Posted 1 month ago

Thank you so much for your review. We are deeply touched to hear that you found comfort in our kindness and professionalism during such a difficult time. Your kind recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Wonderful from start to finish. Lovely people on the end of the phone . So kind and helpful . Would highly recommend them . Thank you so much”

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Posted 1 month ago

Thank you so much for your lovely words. We’re thrilled to know that you had a positive experience with our team. Your kind recommendation truly means a lot to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“There staff were always polite, and explained what was going to happen and when. And if I call them with a question they went out of there way to give me an answer. Sadly I have had 2 relatives pass this year and I have used pure cremation both times.”

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Posted 1 month ago

Thank you for sharing this with us. We are truly sorry to hear that you have needed our services on two occasions for the care of your loved ones, but are honoured to have been able to look after you and your family at this difficult time. Many thanks, Pure Cremation Team

Posted 1 month ago

“Everything went according to plan. No issues.”

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Posted 1 month ago

We appreciate you taking the time to share your experience with us, and for your positive review. Thank you, Pure Cremation Team

Posted 1 month ago

“I cannot fault this service. The staff were very helpful and respectful through the whole process. I have no reason not to fully recommend their services.”

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Posted 1 month ago

Thank you for your wonderful review. Your recommendation means so much to us, and we appreciate your trust in Pure Cremation. Kind regards, Pure Cremation Team

Posted 1 month ago

“Took full control of the process whilst keeping me fully informed of what was happening, can't fault them”

Helpful Report

Posted 1 month ago

Thank you for your positive review. We are pleased to hear that you felt the team supported you throughout the arrangements, and you were kept up to date at every step of the process. Many thanks, Pure Cremation Team

Posted 1 month ago

“What wonderful service and very caring and compassionate team that cared for my mum on her passing. Communication throughout was excellent, which in a very sad and potentially stressful time, they eased that burden. Thanks so much”

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Posted 1 month ago

Thank you for sharing your experience. We are truly touched to know that our caring and compassionate team were able to look after you and your mum during such a difficult time. Clear communication is essential, and we’re glad to hear that it helped alleviate your concerns. Kind regards, Pure Cremation Team

Posted 1 month ago

“Everyone I spoke to at Pure Cremation was very helpful and respectful and the service my family received was very good. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review. We’re grateful to hear that our team was able to provide the helpful and respectful service that you and your family deserved. Supporting families during such times is our priority, and your feedback confirms we’re on the right path. Best wishes, Pure Cremation Team

Posted 1 month ago

“I would like to thank all concerned with the process I am going through at the moment. With all your help and understanding in making this very sad time easier for me without having to worry about all that comes with arranging the funeral for Caroline and taking care of her when she was with you. Thanks Mike Childs.”

Helpful Report

Posted 1 month ago

Thank you for the kind words for the team. We will be sure to pass on your thanks, which we know will be truly appreciated. It is pleasing to hear that we were able to support you at this difficult time. Kind regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,724 reviews