Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,208 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Respectful, professional. From the beginning, only input I could give is providing a time the in day the cremation shall take place. The date is already provided but I believe an exact time would be better.”

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Posted 2 weeks ago

Thank you for your wonderful review. We appreciate your feedback regarding confirming the time of cremation, and we will certainly take this on board. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you for sharing your experience and for rating us with 5 stars. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“They were very respectful and treated my Mum in a dignified manner. The process was quick and their communication was excellent. Thankyou.”

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Posted 2 weeks ago

Thank you so much for your kind words. We are honoured to have been able to support you and your family during this time, and we appreciate your great feedback about the support you received. All the best, Pure Cremation Team

Posted 2 weeks ago

“This was a excellent service very professional service Did everything they said with respect and dignity”

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Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“We would like to thank the team at Pure Cremation who have been fantastic through a very difficult time for the family. Thank you”

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Posted 2 weeks ago

Thank you, Brian. It means a lot to know that we could offer some comfort and care when it was needed most. Take care, Pure Cremation Team

Posted 2 weeks ago

“What can be said at such a time. I was grateful for the service provided and the absolute professionalism and duty to care. I was respectfully guided through the process. From start to finish, Pure Cremation were great.”

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Posted 2 weeks ago

Thank you for your thoughtful feedback. We are committed to providing respectful, compassionate care every step of the way, and it means a great deal to know that this was your experience Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Professional and caring with great help at such a time of sorrow for our family”

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Posted 2 weeks ago

Thank you for your kind feedback. All the best, Pure Cremation Team

Posted 2 weeks ago

“From start to finish I was dealt with compassion and kindness. Everything was explained clearly and slowly and repeated when my brain hadn't quite taken it in the first time. I was informed at each step of the way where my brother was, when he was being collected, where he was going and on what day he was being cremated - I was asked if I wanted to know these things first - perhaps some people would prefer not to. I had a phone call a few days in advance to arrange my brothers ashes being delivered to me. On the day I had a phone call in the morning from the lady bringing them back and giving me a time which she was spot on with. It's a bit weird not having a traditional funeral but it was what my brother wanted and it was quite personal in its own way and very stress free. I can't recommend Pure enough they were so good.”

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Posted 2 weeks ago

Thank you, for such a wonderful review. We're so glad to hear that you felt supported every step of the way. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“It was my brothers wish to have a no fuss funeral. Pure Cremation took the body for Cremation and kept us up to date with everything. They phoned to say when the committal was to be held and the date his ashes would be returned. They text with updates on the timings and he was delivered back to us, by a lady who showed empathy and kindness.”

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Posted 2 weeks ago

Thank you for sharing your experience, Christine. We're glad to hear that we could provide the service your brother wished for and that you felt supported at every stage. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Brilliant service - very compassionate - My family and I were very impressed-”

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Posted 2 weeks ago

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are glad we could support you and your family during this time. Take care, Pure Cremation Team

Posted 2 weeks ago

“Caring, friendly from start to finish.”

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Posted 2 weeks ago

Thank you for your kind words. All the best regards, Pure Cremation Team

Posted 2 weeks ago

“I would recomend Pure Cremation. They were kept me informed of where my loved one was. very compationate and understanding staff.”

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Posted 2 weeks ago

Thank you, we are delighted with your recommendations. It was truly an honour to support you during this time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Caring and very respectful and professional from start to finish”

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Posted 2 weeks ago

Thank you for taking the time to share this wonderful feedback with us. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Not impressed. We had to chase down the green form after your colleagues had failed to sort out. When I contacted your company about progress, a colleague confirmed that my fathers body had been picked up and the cremation date was 6th March. When I asked if it is normal to have to chase down cremation dates without this being provided as part of the service the colleague informed me that the only time we receive any contact is when a colleague delivers the ashes. .”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you for your very kind feedback, Roy. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Although using Pure cremations did not completely remove the need to deal with the GP and local registrar, they did deal with the passing of my husband on the day of his death efficiently, compassionately and with humanity, and collected him from the nursing home on the same day. One thing I would have liked, which is purely personal, is to have been notified of the date and time of the cremation so I could have paused and stopped what I was doing for a while to remember. Nevertheless, I would stress that I was very pleased with the service provided, and feel my late husband was treated with dignity. Thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your heartfelt review and for your positive feedback about the care provided for your dear husband. We also appreciate your feedback about being notified of the cremation date and time. After reviewing the arrangements, we are pleased to confirm that the date of cremation was communicated as expected. However, we cannot provide an exact time due to various factors that can influence the schedule. We believe it would be unfair to offer a specific time if we cannot guarantee it will proceed as planned However, your feedback is very welcome and we will take this on board. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Wonderful service, every person I spoke to was very professional and handled everything with such care. A truly wonderful service and I couldn't recommend them enough. Thank you”

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Posted 2 weeks ago

Thank you for your wonderful feedback. We’re thrilled that our team provided the professional care we strive for. Your high recommendation is truly appreciated. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Absolutely fantastic service”

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Posted 2 weeks ago

Thank you for your thoughtful feedback. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“A professional, stress free, caring and compassionate service that I would wholeheartedly recommend to anyone. A very difficult time was made a little easier to navigate by being kept in the loop regularly.”

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Posted 2 weeks ago

Thank you so much for your kind review. We’re delighted to hear that our professional and compassionate service made a difficult time a little easier for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“The service you provided from start to finish for my mother in law was first class you kept updating me with phone calls and emails which was brilliant. I would recommend to everyone the young lady who returned the ashes was very caring and lovely. Thank you very much for your kindness and support during this sad time for us.”

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Posted 3 weeks ago

Thank you so much for your beautiful review, Jane. We are so glad that you found our service to be first class and that our team provided the care and support you needed. Your recommendation means a lot to us, and we truly appreciate you sharing your experience. All the best, Pure Cremation Team

Posted 2 weeks ago

Pure Cremation is rated 4.8 based on 5,208 reviews