Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,933 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well organised, sympathetic service. Staff were always on hand to explain the process and be there if we needed any information. Thank you for looking after my Mum with such care.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Susan. It's good to know that you found all the information to be clear and our team supportive. Kindest regards, Pure Team

Posted 2 weeks ago

“Kept me informed about each stage.Lovely lady returned his ashes.”

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Posted 2 weeks ago

Thank you for this wonderful feedback and 5-star rating. Kindest regards, Pure Team

Posted 2 weeks ago

Thank you for your feedback, Lindsey. We’re glad you felt kept informed at each stage and that you had a positive experience with the team member who returned the ashes. Kindest regards, Pure Team

Posted 2 weeks ago

“Can not fault them. They kept me in the loop from start to finish. All the staff that I heard from throughout the process were very kind and understanding.”

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Posted 2 weeks ago

Thank you for sharing your experience, Patricia. We’re glad that you felt informed at every step of the journey and that you found our team to be kind and understanding. Kindest regards, Pure Team

Posted 2 weeks ago

“Pure Cremation helped ease the process of dealing with the sad passing of my Mother 2 years ago and recently my father who had both chosen Pure Cremation. So my husband and myself have arranged Pure Cremation to make things easier for our children. Thank you Pure Cremation the process was straight forward and dealt with in a sympathetic manner.”

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Posted 2 weeks ago

Thank you for sharing your experience. It’s good to know that we were able to support your family through the loss of both your mother and father, and that you’ve now chosen to make the same arrangements for yourselves. It's nice to know that you found the process straightforward and that our team provided the care and reassurance you needed. Best wishes, Pure Team

Posted 2 weeks ago

“Pure Cremation were fabulous from start to finish. The empathy and dignity they showed when taking my mom was outstanding. They gave us time to say our goodbyes and were so respectful. On moms return I was shown great kindness and given time to chat about mom and her wishes. It meant a lot at a very sad time. I feel they went out of their way to get mom back to us as soon as they could as they were aware of an upcoming birthday. I would like to thank them for that.”

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Posted 2 weeks ago

Thank you for sharing such a heartfelt review. We’re grateful to know that your mum was cared for with the dignity, respect and kindness she deserved from the very start, through to the return of her ashes. We're also delighted that we could do everything we could to get your mum home for her birthday. Kindest regards, Pure Team

Posted 2 weeks ago

“My first time of using pure cremation and I would recommend highly. If you want all the stress of organising a conventional funeral taken away it’s for you, you can then organise what you want for your family to celebrate your loved one passing.”

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Posted 2 weeks ago

Thank you very much for recommending us. We’re pleased that having a pure cremation helped take away some of the pressures of arranging a funeral and gave you the space to plan a personal way to remember your loved one. All the best, Pure Team

Posted 2 weeks ago

“The service that Pure Cremation provided for my mum was beyond excellent. People answer the phone straight away, very sympathetic and courteous. Paperwork all sorted online and you do not have to spend a fortune with there plans which once paid for never increase. It also takes less time than trying to talk to funeral directors, where you might have to wait a long time.”

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Posted 2 weeks ago

Thank you for sharing your thoughts and experience. It's good to know that a pure cremation has worked well for your family and that you found the service provided to be excellent. Kindest regards, Pure Team

Posted 2 weeks ago

“Pure Cremation kept the family informed, were respectful and efficient. They were kind and caring but not intrusive. Just what we had intended.”

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Posted 2 weeks ago

Thank you for your wonderful feedback. It's good to read that you found everyone so respectful and efficient during this time, and the level of communication felt just right. Kindest regards, Pure Team

Posted 2 weeks ago

“The team at pure cremation are a fantastic group of people that help and guide you through one of the worst times in your life. Both my parents chose pure as there both like the idea and I thank them for it. Pure have made it easier to cope with the loss of both of them.”

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Posted 2 weeks ago

Thank you for sharing your experience. We’re grateful to know that we were able to support you through the loss of both your parents and provide the guidance and reassurance you needed Best wishes, Pure Team

Posted 2 weeks ago

“I was very happy with the service I would use them again”

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Posted 2 weeks ago

Thank you so much for your positive feedback. It's good to know that, based on your recent experience, you would be happy to use Pure again. Kindest regards, Pure Team

Posted 2 weeks ago

“My dad had bought a Pure plan years ago and died recently. Everything was explained thoroughly and my assigned member of staff, Lisa, was very helpful along the way always keeping me up to date. The ashes were delivered by hand, very respectfully done and again, full explanation of how to open the container for scattering. Excellent service all round.”

Helpful Report

Posted 2 weeks ago

Thank you, Hilary, for sharing your experience. We’re glad that the explanation and Lisa’s help provided reassurance during a difficult time, and that the handling of the ashes was respectful and clear. Kindest regards, Pure Team

Posted 2 weeks ago

“Thank you so much for looking after my dear Mum. Couldn't have asked for a better service and each and every person we spoke to was so lovely at such a difficult time. So very much appreciated and many thanks 😊 🙏 Rich & Kel”

Helpful Report

Posted 2 weeks ago

Thank you Rich and Kel for your kind words. We’re glad that every member of the team you spoke with helped make the process a little easier. Best wishes, Pure Team

Posted 2 weeks ago

“I chose Pure Cremation because of all the excellent reviews on trust pilot, when my husband passed away a month ago everything was arranged with one simple phone call, the lady I first talked to was called Dawn and she put my mind at rest immediately, I didn't have to do a thing, she rung me every few days to make sure I was ok and kept me updated on everything, she was so respectful and when she gave me the date of my husbands cremation she then told me someone would be ringing me to arrange a date for the ashes to be delivered and that was done by a lovely lady called Liz, she came in and she again was so respectful, she didn't rush and gave me time to take everything in, I cannot recommend them enough, all I can say is thank you”

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Posted 2 weeks ago

Thank you for sharing such a personal review. We’re grateful to know that Dawn and Liz provided the reassurance, care and support you needed. It’s also good to know that you were kept informed at every stage and that the return of your husband’s ashes was handled with such care. Kindest regards, Pure Team

Posted 2 weeks ago

“My experience with Pure Cremation was absolutely wonderful thank you so much from the beginning when chose Pure Cremation to receiving the Ashes at home delivered by a lovely professional compassionate lady. I was helped all the way along the journey from collecting her from her Nursing Home to obtaining the Death Certificate, to her Cremation and then her being delivered back home all by wonderful compassionate people. Thank you so much again.”

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Posted 2 weeks ago

Thank you for sharing such a heartfelt review. It’s lovely to know that you felt supported throughout every stage of the journey, from collecting your loved one through to the return of the ashes. We’ll be sure to pass your kind words on to the team members who helped guide you and provided care along the way. Best wishes, Pure Team

Posted 2 weeks ago

“Very pleased the way Pure C remation dealt with my wifes journey from day one to the delivery of the ashes . Only one point that was not incuded was the 100£voucher .”

Helpful Report

Posted 2 weeks ago

Thank you for rating us with 5 stars. It's good to know that you were pleased with how the arrangements were handled, including the hand return of the ashes. We're sorry to learn that you haven't received the gift card as expected. We've raised this with the right team so this can be looked into and they will get in touch with an update shortly. If you need to speak to us before then, please feel free to contact us on 0800 033 7737. Kindest regards, Pure Team

Posted 2 weeks ago

“I can not thank pure cremation enough. For there 1st class service, from start to finish.Regarding my mother's passing.I would highly recommend pure cremation to you all.Many Thanks Gary 🫶👌”

Helpful Report

Posted 2 weeks ago

Thank you, Gary, for taking the time to share your experience. We’re grateful to know that our team provided a first-class service and supported you throughout the arrangements for your mother. Kindest regards, Pure Team

Posted 2 weeks ago

“Helpful, efficient and respectful.”

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Posted 2 weeks ago

Thank you for your feedback. We're glad you found the service helpful, efficient, and respectful. Kindest regards, Pure Team

Posted 2 weeks ago

“Gave me excellent advice before and after the passing of my farther. Easy to deal with, kind, empathetic and professional. Never though it would be so easy whilst going through such a hard emotional time. Thank you so much.”

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Posted 2 weeks ago

Thank you for your kind review. We're so pleased that our team could offer the advice and support you needed both before and after your father's passing. Knowing you found the process easy to navigate, while being treated with kindness, empathy and professionalism, means a great deal to us. Kindest regards, Pure Team

Posted 2 weeks ago

“Amazing people so helpful friendly and care I would recommend pure cremation to anyone thank you so much mrs d hudson”

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Posted 2 weeks ago

Thank you, Mrs Hudson, for your lovely review. It means so much to know you found our team helpful, friendly and caring. Thank you for your recommendation and for choosing Pure Cremation. All the best, Pure Team

Posted 2 weeks ago

“I was dealt with from beginning to delivery of my husbands ashes with thoughtful and sympathetic care. Thankyou to you all , a very difficult and emotional time made easier.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words, Susan. We’re glad that you felt supported with thoughtful and sympathetic care during such a difficult time. Kind regards, Pure Team

Posted 2 weeks ago

Pure Cremation is rated 4.9 based on 7,933 reviews