Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,710 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caring, good communication and very reasonable costs”

Helpful Report

Posted 3 weeks ago

Thank you for sharing this positive feedback with us. All the best, Pure Cremation Team

Posted 3 weeks ago

“I can’t fault this service it’s been a fantastic experience kept me informed every step of the way I would recommend it 100% I am going to take out a plan myself.”

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Posted 3 weeks ago

Thank you for rating us with 5 stars. It's great to know that you felt supported at every step. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Absolutely a fantastic service. Starting from the telephone contact, up to date emails and the very lovely lady returning the ashes. Very professional and stress free process.”

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Posted 3 weeks ago

Thank you for your wonderful review. We’re thrilled that you found our service to be professional and stress-free. It’s our mission to provide support in such times, and your feedback means the world to us. Take care, Pure Cremation Team

Posted 3 weeks ago

“I was very happy with the results and I would like to thank all the people that helped me through this thank you very much x”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this lovely feedback with us. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Very impressed! From start to finish you were very professional. I would recommend you to any of my family and friends and associates.”

Helpful Report

Posted 3 weeks ago

Thank you very much for your kind words. We're delighted that you found our service professional from start to finish. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Don’t ask for a quote they will pester you by text and phone for months!”

Helpful Report

Posted 3 weeks ago

“Pure cremation make a difficult time very easy.”

Helpful Report

Posted 3 weeks ago

Thank you, Robert. We are so pleased that we could make a difficult time easier; this is exactly what we aim to achieve. All the best, Pure Cremation Team

Posted 3 weeks ago

“I found the staff that dealt with me where very kind, caring,understanding about the difficulty of losing a loved one, very professional. It was alot simpler to do than I thought it would be, and I don't like to say this but I really think it was value for money. The staff kept me informed with every step, and the staff hand deliver your loved ones to your home , in a very tasteful pretty box. Thank you so much. I would highly recommend Pure cremation.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience. We're so glad to hear that you felt supported with kindness, care and professionalism throughout. It means a lot to know the process felt simpler than expected and that you appreciated the way your loved one was returned home. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Everythink was explained to me, each step of the way. All staff were kind & Curtis's. All went smoothly & my husbands ashes where delivered to me personally. Thank you Pure Cremations.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your lovely feedback. It's good to know that everything was explained clearly and that our team provided the kindness and support you deserved during this time. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“I was very impressed by thus company. My mother died recently and had chosen them to deal with her cremation and deliver ashes to me. Very thoughtful and professional staff which kept me well in the loop and made things so easy. An excellent choice of crematorium was chosen which was a lovely place for her final goodbye.”

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Posted 3 weeks ago

Thank you so much for your heartfelt review, Irene. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“I recently spoke with Zac over the phone regarding setting up a funeral plan, and I couldn’t be more impressed with the experience. From the very beginning, Zac was incredibly polite, patient, and professional. He took the time to really listen to what I wanted and walked me through all the available options without any pressure. We discussed everything from the type of service I’d prefer to how the payment plans work, and he explained everything clearly and thoroughly. It was comforting to speak with someone who genuinely cared and made the whole process feel much less overwhelming. Planning ahead like this gives me real peace of mind, knowing that when the time comes, my family won’t have to worry about the financial or emotional burden of making those arrangements. I feel confident that I’ve made the right choice — and that’s thanks in large part to Zac’s guidance and support. Highly recommend speaking with him if you’re considering making funeral arrangements in advance.”

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Posted 3 weeks ago

Thank you so much for this lovely feedback. It’s great to know how supported and at ease you felt throughout your conversation with Zak. We’re really proud of the care and clarity he was able to offer, and your kind words will mean a lot to him. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I had mixed feelings about how this would work. When my mum passed away the team were very efficient and Abbey was my contact. Abbey was helpful and informative. The whole process was efficent and as my mum wanted. The only thing I found difficult was not knowing the time my my mum was cremated as I would have liked to have known this.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience and your kind words about Abbey and the team. We’re really pleased to know that everything was handled as your mum had wished. We also appreciate your feedback about not knowing the time of the cremation. We will take this on board as we continue to review and improve the service we offer. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Outstanding service from start to finish and took the stress away from all our family at this sombre time.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your thoughts. It’s lovely to know that everything ran smoothly and helped lift some of the weight off your family’s shoulders. We’re glad we could be there when it mattered most. Take care, Pure Cremation Team

Posted 3 weeks ago

“The service was made as painless as possible in the circumstances. Everything was managed very well and all the arrangements and legalities were taken care of by their caring and efficient team. Can't thank pure cremation enough for their professionalism and care.”

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Posted 3 weeks ago

Thank you for your thoughtful words. We're really glad to know that our team was able to take care of everything smoothly and ease some of the pressure during such a difficult time. Your appreciation means a lot to us. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Our family thanks you for your compassionate care at a very difficult time. Your service was efficient and so kind.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful feedback. It's great to know you found us to be efficient and kind. All the best, Pure Cremation Team

Posted 3 weeks ago

“Totally respectful and dignified with my dear mum. Throughout very supportive, informative and compassionate. Thank you”

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Posted 3 weeks ago

Thank you so much for your wonderful review, Lorraine. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I cannot recommend Pure Cremation highly enough for anyone considering a direct cremation. From first point of contact through to the actual cremation and delivery to home of my dad's ashes, all the staff were extremely kind, respectful and courteous at what is a very emotional time. The process and paperwork is also very easy to manage and you have a personal and direct contact point at all times should you need any assistance or support.”

Helpful Report

Posted 3 weeks ago

Thank you so much for sharing your positive feedback. We're really pleased to know that you felt supported and treated with care and respect throughout. It’s important to us that everything feels clear and manageable, and that there's always someone there when you need help. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Caring, helpful and efficient service. Kept informed and updated through the whole process.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words and for taking the time to share your experience. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“It was an excellent service from my first enquiry to the ashes being delivered. Staff were warm and understanding everything I spoke to someone and I had a designated member of staff for continuity. Great service.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. It's wonderful to know that you felt cared for at every step, with the support of your designated member of our team. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Compassionate caring thoughtful helpful When my mum died and I made that phone call, the help and compassion I received was amazing, when they came to get my mum I didn't want her to go but they were gentle and took their time talking with me and my family, they treated mum with respect and gave us time so we were ready to let her go, then later we were kept informed of all details with so much consideration. On the day my mum was returned to me it was very emotional and the lovely lady who brought my mum home sat with me and helped me through it and I'm so grateful for the warm she gave me and from everyone from Pure Cremation. Thank you for treating my mum with dignity and respect and for being patient and understanding with me. If I had any questions there was always someone to help but you never felt anything was being rushed they went at your pace in a very calm and friendly manner.”

Helpful Report

Posted 3 weeks ago

Thank you so much for sharing your experience. It’s really good to know that our team’s gentle approach and patience helped you and your family. We’re glad we could be there to support you at your own pace and treat your mum with the respect she deserved. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 5,710 reviews