Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,963 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th April 2026

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle free and cheaper than using a funeral home. The entire process ran smoothly and to schedule. All the staff are sensitive, caring, polite and friendly. I highly recommend using Pure Cremation, i found them to be a very professional company.”

Helpful Report

Posted 1 week ago

Thank you very much for your feedback. It is really good to know that everything ran smoothly and as planned, and that the team made you feel supported with their care and kindness. Take care, Pure Team

Posted 6 days ago

“The support throughout the whole process was very good but having being told that when the ashes were returned the person returning them would be able to sit and have a cup of tea to support you it was more like an amazon delivery please sign are you OK thanks and left within minutes of arriving with the ashes”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this. We’re glad you felt supported throughout the process, but we’re sorry that the return of the ashes didn’t match your expectations. We understand the how important that moment is, and it should always be handled with the utmost sensitivity and care. Your feedback has been noted and will be shared with the team. If you would like to discuss this with us in more detail, please don't hesitate to contact us on 0800 033 7737. Thank you again for highlighting this. Kind regards, Pure Team

Posted 6 days ago

“During difficult times we were able to sort out the crematon details very easily and quickly. Although we did not have a cremation plan sorted out with "Pure Cremation Ltd" the process was simple and well explained by their team on the phone and sorted then. They arranged everything from collecting my late wife from the funeral directors, her resting in peace at Pure Cremation facilities, information when the cremation was to take place and down to when they bought her ashes home. I would like to say a "big thank you" to all the team involved in making the process so simple.”

Helpful Report

Posted 1 week ago

Thank you for your kind words, Tony. We’re glad our team could make a difficult time a little easier and that you found the process straightforward and well explained. All the best, Pure Team

Posted 6 days ago

“In my opinion, I think the whole process and the delivery was so professional and considerate. The amount and detail of the communication was perfect and the delivery of the ashes was so kind and respectful. I am very appreciative. Thank you”

Helpful Report

Posted 1 week ago

Thank you for your wonderful feedback. We’re glad that you found our team to be professional and considerate, and that the communication and return of ashes were handled with care. Kind regards, Pure Team

Posted 6 days ago

“All the staff were so helpful and smoothly took care of my husband”

Helpful Report

Posted 1 week ago

Thank you for your great feedback. We're glad that you found our team helpful and that the arrangements went ahead smoothly. Best wishes, Pure Team

Posted 6 days ago

“From start to the end of my father’s passing Pure Cremation have been fantastic. Communicating with us every step of the way in what has truly been the most difficult time of my life. Thank you for everything.”

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Posted 1 week ago

Thank you for your kind words, Kim. We’re honoured to have supported you during such a difficult time, and we’re glad our communication made a positive difference. All the best, Pure Team

Posted 6 days ago

“Efficient but also sensitive service. Didn't know what to expect but very pleasantly surprised by the whole process. Would recommend.”

Helpful Report

Posted 1 week ago

Thank you for your positive feedback and recommendation to others. Kind regards, Pure Team

Posted 6 days ago

“Great service from the onset. Everyone was so caring and understanding at such a difficult time. Communication was was very good throughout. Would highly recommend.”

Helpful Report

Posted 1 week ago

Thank you, Secora. It's nice to know that from the very beginning you felt supported and understood, and that the team were able support you. Kind regards, Pure Team

Posted 6 days ago

“Absolutely perfect. Couldn't wish for a better service right from letting them know about the death right through to returning the ashes. Everyone was so thoughtful and friendly and informative. The lady that returned the ashes ( Sorry, can't remember her name) even rang an hour after she had left to check i was okay.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this with us. It is really lovely to know that everything felt right for you from the first call through to the return of the ashes. Best wishes, Pure Team

Posted 6 days ago

“Pure cremation handled my mother's case with utmost professionalism. I felt they kept me informed throughout the whole procedure. They had a calm sympathetic approach.”

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Posted 1 week ago

Thank you for this touching feedback. It's good to know that we could support you with genuine care and professionalism. Kindest regards, Pure Team

Posted 6 days ago

“They were amazing g from start to finish They were empathetic and respectful when collecting my dear father in law. They kept in touch with myself and the family through every step of dad’s journey to the very end. They were caring and considerate at all times and made the whole journey bearable, personal, simple and efficient. Thank you to everyone involved”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this. It is really good to hear that the team supported you and your family so thoughtfully, and that you felt kept informed and cared for throughout your father in law’s journey. Best wishes, Pure Team

Posted 6 days ago

“I cannot fault the whole experience , everything they said they would do they did and on time . The lady who delivered my wifes ashes back to me was very sympathetic , calm and friendly and helped me no end , thank you .”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience, Michael. We’re really glad to know that everything went smoothly and that the team member who returned your wife’s ashes was kind and supportive. Kindest regards, Pure Team

Posted 6 days ago

“From start to finish, the Pure Cremation Team were very good in helping us through a difficult time. It's so easy to organise and can be done in one simple phone call. Every step of the way from 1st phone call to the return of my brother's ashes, everything went smoothly and on time with PC team members being caring and professional.”

Helpful Report

Posted 1 week ago

Thank you for your lovely feedback. We’re glad we could support you and that everything felt easy to arrange. Best wishes, Pure Team

Posted 6 days ago

“Highly professional and caring.”

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Posted 1 week ago

Thank you for this lovely feedback, Marcia. Kindest regards, Pure Team

Posted 6 days ago

“I want to thank Pure Cremation for their empathetic and flawless service. I was sceptical of the service when I learned of this following my late Mothers passing. However, from start of the service - completing the practical questions to handing over of the ashes; it was a smooth and comfortable process. The natural anguish and stressors were put to ease by the manner of the process. I was kept up to date with all the finest details. I was asked in the first instance how much communication I would Like. This is an option. I requested updates on all details. It was comforting to know where my late mother was. How she was positioned; The next process. Asking how I was. I will certainly recommend this as a service. It relieved a high part of the natural stress of losing someone you love dearly. Thank you.”

Helpful Report

Posted 1 week ago

Thank you for this wonderful feedback. It really means a lot to know that, even though you were unsure at first, you found everything to be smooth and supportive when you needed it most. We are glad the communication helped give you some reassurance and that you felt kept informed and cared for throughout your mum’s arrangements. All the best, Pure Team

Posted 6 days ago

“Thank you Pure Cremation. My Husband died recently {Marc}h 18th) and I would to thank you for the magnificent sevice you provided for myself and my family. It was second to none. From day one I was informed of every move by your wonderful sympathetic staff. My life was made so much easier at such a terrible time, Thank you again.”

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Posted 1 week ago

Thank you for rating us with 5 stars. We are glad our team could support you and your family and that you were pleased with the service provided. Kind regards, Pure Team

Posted 6 days ago

“The sensitivity and communication skills exercised by Debbie ( customer care advisor) were exceptional. She explained the process in detail and responded to a query very quickly. My brothers ashes were hand delivered to my mothers home at no extra cost (the pre-paid plan documented they were to be scattered on the crematorium rose garden but my mother changed her mind) All very professional”

Helpful Report

Posted 1 week ago

Thank you. It’s really good to read how supported you felt by Debbie, and that she took the time to explain everything clearly. We're also glad that the return of your brother’s ashes was handled with care and in line with your mum’s wishes. All the best, Pure Team

Posted 6 days ago

“Pure cremation have supported me during my loss, the process of organising collection of my relative, keeping me informed and delivery of the ashes by professional staff, I would recommend them absolutely”

Helpful Report

Posted 1 week ago

Thank you for your review. We're delighted that you felt supported during this time and you would recommend Pure to others. Kindest regards, Pure Team

Posted 6 days ago

“I would like to thank everyone involved personally with my partners cremation. I was consulted all the way . Nothing was too much . It gave me great comfort”

Helpful Report

Posted 1 week ago

Thank you for your feedback. It means a lot to know you felt supported throughout and that you were kept fully informed at every stage. We are glad we could provide comfort and help make things a little easier for you. Best wishes, Pure Team

Posted 6 days ago

“Pure Cremation was absolutely amazing in helping me with my grandmothers passing. They took care of everything for me, I didn’t have to arrange anything or make them hard phone calls to anybody to arrange a funeral. The staff was so caring, respectful, dignified and they are there for you from start until finish. So a huge thank you to Pure Cremation.”

Helpful Report

Posted 1 week ago

Thank you for leaving a review. We’re so pleased that our team could support you and take care of everything with care and respect. Kind regards, Pure Team

Posted 6 days ago

Pure Cremation is rated 4.8 based on 6,963 reviews