Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,215 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, after my mother passed away I decided to use Pure Cremation, as she never liked a fuss, nor do I, also almost all her friends and people she knew had already passed away, having seen the adverts, I rung them up to confirm that the idea I had of the process was correct and that is what I was happy with, although this could have all been done in the one phone call to them, I thought about first and booked it the following day, they were ever so nice, and the same person deals with you through out, let you know when they have your loved one, then arrange the date for the cremation and then the return of the ashes.”

Helpful Report

Posted 1 month ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our team has given you such confidence and peace of mind when it really mattered. We hope that the ashes committal service offers comfort and creates a treasured memory. Kind Regards Pure Cremation Team

Posted 1 month ago

“Compassionate and professional throughout the process.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a Pure Cremation for a loved one. Kind Regards Pure Cremation Team

Posted 1 month ago

“Handled everything with compassion and care highly recommend”

Helpful Report

Posted 1 month ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Pure Cremation Team

Posted 1 month ago

“May i thankyou your team for being there when i needed you for the third time, total proffesionals from the start through to the end. Bless you all.”

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Posted 1 month ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through several losses. It is the highest compliment we could ever receive. Thank you for sharing such thoughtful comments. Kind Regards Pure Cremation Team

Posted 1 month ago

“Sympathetic, friendly, helpful staff from the office staff to the guy who delivered our mum's ashes to us. Thank you so much, it was just made so hassle free for my sister and myself - just what mum wanted for us.”

Helpful Report

Posted 1 month ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. It has been an honour to support you and your family during this difficult time. Kind Regards, Pure Cremation Team

Posted 1 month ago

“I called and made arrangements at about 3.30 am. Every single person I spoke to were amazing. It was the first time I personally had to this for my best friend. I was called/emailed at Evey turn. If I had issues I could call anytime. I had already decided to have this for myself when the time comes. I am 💯 now. I cannot fault anyone. I have told everyone not just how easy it all was. But, also how caring and helpful every was to me. You all need medals. Toake one of the hardest times in people's lives that much more bearable. Thank you all ❤️❤️❤️”

Helpful Report

Posted 1 month ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Thank you for sharing such kind and caring words, these will be greatly appreciated by our team. Kind Regards Pure Cremation Team

Posted 1 month ago

“The whole process was very straightforward and was dealt with with in a very professional and compassionate way.”

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Posted 1 month ago

Thank you for your kind feedback, Helen. We're glad to hear that you found the process straightforward and that our team provided the professional and compassionate support you needed. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Absolutely marvellous”

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Posted 1 month ago

Thank you so much for your positive feedback. Best wishes, Pure Cremation Team

Posted 1 month ago

“All the staff were delightful & could not have been more helpful. They made an incredibly stressful & emotional time a bit more bearable. I cannot thank them enough.”

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Posted 1 month ago

Thank you so much for your heartfelt review, Alison. We’re glad to hear that our team was able to provide some comfort at this time. Your kind words mean a lot to us. All the best, Pure Cremation Team

Posted 1 month ago

“Highly efficient and very respectful throughout.”

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Posted 1 month ago

Thank you for sharing your experience with us, Diane. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Lovely team of people very friendly and helpful keeping you updated with all the information and advice on the process attached to the cremation”

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Posted 1 month ago

Thank you for your lovely words and kind feedback. We're so pleased to hear that you found our team friendly, helpful, and supportive throughout. Take care, Pure Cremation Team

Posted 1 month ago

“Me and my mum used pure cremation as my dad passed away. We are very pleased that we did as they handed everything thing and they kept us in contact every step of the way. And let me know when my dad will be returning home. So thank you all at pure cremation”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience. It’s lovely to hear that you felt supported and kept informed throughout the process. Making sure families feel cared for and included every step of the way is so important to us, and we’re glad we could provide some peace of mind during such a difficult time. Best wishes, Pure Cremation Team

Posted 1 month ago

“Amazing, All staff I spoke to and the person that brought ashes home to me very kind,Thoughtful and Professional.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Julie. Compassionate care is at the heart of what we do, and it’s good to know that we were able to provide you with the support you needed. Take care, Pure Cremation Team

Posted 1 month ago

“I was a bit worried when mum decided she wanted a pure cremation but the service was first class delivered back to us respectively and now we can reunite her with my dad and celebrate them being back together thank you to the kind team from start to finish very dignified and respected empathetic and professional staff thank you from the bottom of my heart x”

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Posted 1 month ago

Thank you so much for your touching words, Susan. We are truly honoured to have been entrusted with your mum’s wishes and are glad to know that our team provided the dignified and respectful service you expected. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I signed up for this service for myself but have recently had to use it for my son who passed away long before his time. The derive and support I received were second to none and I can highly recommend Pure Cremation Ltd to everyone. It is very affordable and the compassionate care was amazing, from start to finish.”

Helpful Report

Posted 1 month ago

Thank you for your heartfelt feedback. It means a great deal to know that we were able to provide the support and care you needed. We’re honoured that you entrusted us not only with your own future arrangements but also with looking after your son, and we hope that the compassion shown by our team brought even a small measure of comfort. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I could not fault our experience with Prue Cremation after the loss of my dearest Wife Joan it was stress free the staff were so kind & helpful in what was a very sad time you all made it very comforting to deal with.”

Helpful Report

Posted 1 month ago

We’re truly sorry for the loss of your beloved wife, Joan. It means so much to hear that our team was able to offer comfort and support when you needed it most. We aim to take as much stress away as possible during these moments, and we’re grateful to know we were able to do that for you. Best wishes, Pure Cremation Team

Posted 1 month ago

“I have to say that from the initial contact on the day of passing through to the return of the ashes the service has been absolutely superb. Very helpful staff, email updates and good communication throughout the process and has made the whole event as painless as possible”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. It means a great deal to hear that our support was helpful and that the communication and updates provided reassurance along the way. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service, kept informed at all stages, they kept their promises.”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. We appreciate you taking the time to share your experience with us and others. Best wishes, Pure Cremation Team

Posted 1 month ago

“I was very pleased with the help recieved upon phoning to inform you of our loss through to the time of collecting Evelyn and the two men who handled the whole situation for taking her away with care and compasion to how we were feeling. Pure Cremation handled the complicated situation that occured with her having to go to the coroner for some reason which we still can't understand why; however, it was requested so had to be done. Unfortunatly this took a long time to sort out which I'm sure this was all extra work for your company. I did phone up the Coroner office to ask why this was not carried out earlier I was told the post mortem would take place on the next day from when I phoned which would be the Tuesday and expected to hear back from Pure Creamation to say she had been collected, by when I phoned you the following Monday was told that the Coroners had not sent the necessary documents through, then I had to go back to the Coroners office and they said it had been sent on the Tuesday, I had to call back Pure Cremation and was told they had not recieved it but then they phoned me back and said it had been found it. So I felt a little bit of a lapse in the official dealing with the transfer information of the documents within Pure Cremation to say she was clear for the cremation. Eve returning back home was arranged very orderly and was done again with thought and care for the delivery of her ashes, very tastefully done in her decorated biodegradable urn which also came in the bag which continued the theme of care. Overall the experience of dealing with something I have never had to do before was a lot easier with the help and understanding of all who work there at Pure Cremation. Thank you for making it an easier journey to arranging one of the most horrible jobs having to be organised.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words about the care and compassion shown by our team during such a difficult time for you and your family. We also appreciate your feedback regarding the arrangements with the coroner. We will look into this in more detail to understand why there may have been a delay in the transfer of the documents. Any feedback will be passed on to the relevant team to ensure we continue to deliver the very highest standards of service. All the very best, Pure Cremation Team

Posted 1 month ago

“Service provided was compassionate, sympathetic and handled in a sensitive and professional manner.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,215 reviews