Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,340 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd September 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from the moment I rang up to make arrangements to my dad being hand delivered back home. Thankyou so much for making this already incredibly hard time a little easier.”

Helpful Report

Posted 1 month ago

We’re so glad to hear that the team provided helpful support from the very start and that your dad could be returned home with care. Thank you for sharing your kind words during such a difficult time. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Everything went 100% had no problems everything was done with dignity”

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Posted 1 month ago

We are pleased to hear that your experience was positive, and that everything was carried our with care and dignity. Thank you, Pure Cremation Team

Posted 4 weeks ago

“My partner chose Pure Cremation for himself and I didn't have any say in it but that's fair enough - his choice. No fuss, and more money towards family for a celebration of his life. His ashes were delivered by a courier who was very professional and sympathetic, she made it more bearable. It felt odd to have him in a container but am glad he is now home! Thank you Pure Cremation!.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear that the service felt respectful and that the team member who returned your partner's ashes helped provide comfort during a difficult time. We wish you all the best as you look to celebrate your partner's life with those who knew him. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Thank-you to Pure Cremation for the very caring and professional service that was provided for my husband. At all stages of the process I was informed of the progress and was treated with compassion and understanding by everyone I spoke to or who emailed me. My husband is now safely home and I take great comfort from that. Once again, thank-you for providing such a caring, respectful and professional service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. It is lovely to hear of the compassion, care and respect shown by the team, who take pride in caring for families at this difficult time. It is truly appreciated. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“From start to finish everyone at Pure Cremation was kind and compassionate . Making me feel my Mum would be taken care of with dignity.”

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Posted 1 month ago

Thank you for your review and kind words. We are pleased to hear that you felt your mother was cared for with the dignity and respect she deserved, and we are honoured that you put your trust in us at this time. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“What a great service! My aunt passed away in County Durham and the rest of the family live in Lancashire so I called Dawn at Pure Cremations and I couldn't be happier with the service. I was kept informed from the minute I booked the cremation until the day that Pat brought her ashes to my house. Dawn and Pat were so kind and understanding from start to finish. We can now scatter my aunts ashes with my grandparents and celebrate her life. Can't thank them or recommend them enough.”

Helpful Report

Posted 1 month ago

We are touched to hear about your experience, and the kind words for those who cared for you and your aunt. We are pleased to have been able to support you at this time, and wish you all the best with your plans to celebrate her life with those who loved her. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“The assistance and helpfull information given by your staff was a great comfort during the loss of my wife. The process of the cremation was simple and very straitforward and the return of the ashes went to plan. I can only thank you for your help at this sad time.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear that our team could provide the care needed and that the process felt straightforward during such a difficult time. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“From start to finish compassionate, respecful,helpful and kind.Many thanks.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We are pleased to have been able to support you at such a difficult time. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Was happy with pure cremation they kept me informed of what was happening with my brother,and let me know when they was delivering the ashes safely.”

Helpful Report

Posted 1 month ago

We’re glad to hear you felt informed throughout the arrangements and that your brother's ashes were returned to you safely and respectfully. Thank you for sharing your feedback. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“1st class service from beginning all the way through the process well done”

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Posted 1 month ago

We are very pleased to hear that your experience of our care was positive, and you felt that things progressed smoothly. Thank you, Pure Cremation Team

Posted 4 weeks ago

“Very professional job”

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Posted 1 month ago

We appreciate your kind words regarding the team's professionalism at this time. Thank you, Pure Cremation Team

Posted 4 weeks ago

“fabulous service from start to finish so respectfull everthing is fully explaind woudent hesitate to youse again”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We pleased that you feel you are able to recommend us to others after being cared for by the team. Much appreciated, Pure Cremation Team

Posted 4 weeks ago

“Very professional, efficient and sympathetic. From my first phone call in the early hours of the morning to delivery of the ashes everyone I spoke to was kind, patient, understanding and compassionate. Even step of the process was explained to me and I was kept informed at all times. It was also reassuring that I was given my own contact who I could speak to with any queries The service you provide has made a very difficult upsetting time much easier to bear. Thankyou for taking such good care of my mum.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share such thoughtful feedback. It’s wonderful to know that from your first call through to the return of your mum’s ashes, you felt supported, informed and treated with kindness and compassion. Kindest regards, Pure Team

Posted 1 month ago

“Excellent service. All very professional. Many thanks.”

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Posted 1 month ago

Thank you very much for rating us with five stars. Kindest regards, Pure Team

Posted 1 month ago

“A caring and professional service throughout”

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Posted 1 month ago

Thank you for this amazing feedback. It's good to know we could offer the care and professionalism you needed. Kindest regards, Pure Team

Posted 1 month ago

“All the staff I spoke to were very friendly and considerate. They kept me updated throughout. My only criticism is there should be a separate number to call when you have to make contact with them to to arrange to take a loved one into their. Calling the general number and the first thing you hear is press one speak one of our sales team if you want to take out a policy. It’s such a difficult and sad time and hearing that was an awful start to the process.”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback about the consideration and regular updates you received. It’s good to know that these were helpful to you. We also appreciate you sharing how navigating the call menu options made you feel at such a raw time. We understand how important it is for communication to feel as straightforward and supportive as possible, and we’ll take your comments into consideration when reviewing this area. Kindest regards, Pure Team

Posted 1 month ago

“I was really impressed by the treatment of all the team who looked after my husband Thank you very much”

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Posted 1 month ago

Thank you for sharing your experience. It has been a privilege to care for your husband, and we're glad you have been impressed by the service provided. Kindest regards, Pure Team

Posted 1 month ago

“Amazing, managed and exceeded my expectations. They were incredibly supportive from the beginning right through to collecting my mom's ashes. What a wonderful organisation to use during a very difficult and emotional time.”

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Posted 1 month ago

Thank you for sharing how amazing our team was during such a difficult time. We’re glad we could support you from start to finish and that your mum’s ashes were returned with such care. Kindest regards, Pure Team

Posted 1 month ago

“I spoke to the same representative all the way through organising my partner's cremation. She was kind and compassionate and informed me of every stage of the process. This made it as easy for me as it was possible to do under the circumstances.”

Helpful Report

Posted 1 month ago

Thank you, James. It's good to know that having one main point of contact all the way through was helpful to you during this time. Kind regards, Pure Team

Posted 1 month ago

“A kind and compassionate service from start to finish.”

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Posted 1 month ago

Thank you for sharing how kind and compassionate you have found our team. All the best, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 8,340 reviews