Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,057 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first point of contact to the delivering of ashes , the service we received was 5 star, after the initial worry of whether a pure cremation was the right choice for my mother , and the ‘no funeral’ idea, we absolutely made the right choice. We chose the 10 person close family option to go to Charlton park on the day of mums comital , we had 20 minutes with mum, 3 songs and a beautiful on screen image .The grounds in Andover are beautiful , modern and even had rabbits running around outside, beautiful setting!! I can not recommend this company and it’s wonderful staff enough and wouldn’t hesitate to use them again in the future.”

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Posted 4 months ago

Thank you for sharing such a detailed review. It has been an honour to support you all and we’re so glad you felt reassured in your choice and that your time at Charlton Park brought comfort to you and your family. It’s lovely to know that the setting, the music, and the moments you shared with your mum felt so meaningful. Take care, Pure Cremation Team

Posted 4 months ago

“Very courteous and professional from start to finish”

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Posted 4 months ago

Thank you for sharing your experience of our care. It's lovely to know that you felt looked after at every step. Best wishes, Pure Cremation Team

Posted 4 months ago

“VEry understanding, helpfull ,nothing was too much to ask ,especially Debbie”

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Posted 4 months ago

Thank you so much for taking the time to share your experience. Debbie and her team will be so pleased with your positive feedback. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Amazing service throughout. The gentlemen who collected dad did so with no rush and deepest respect. Even playing you'll never walk alone as they left because they'd noticed dad's LFC attire. Staff checked in regularly and where always available if we had any queries day and night. Every member of staff where amazing.”

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Posted 4 months ago

Thank you so much for your heartfelt review. It's wonderful to know that our team honoured your dad's memory in such a special way. Your kind words about our team truly mean the world to us. All the best, Pure Cremation Team

Posted 4 months ago

“Excellent service from start to finish! Explained everything and helpful with any questions we had. We dealt with Danielle who was wonderful. Did everything they said they would do and when. Would definitely recommend and use again”

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Posted 4 months ago

Thank you so much for your wonderful review, Jacqueline. We're glad that you found our service to be clear and helpful, and we truly appreciate your recognition of Danielle's efforts. Kindest regards, Pure Cremation Team

Posted 4 months ago

“We have been very impressed with the service Excellent communication and so dignified Highly recommend”

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Posted 4 months ago

Thank you for your excellent feedback, Anthony. It's great to know that you have been impressed by our service and that you found our communication helpful. Best wishes, Pure Cremation Team

Posted 4 months ago

“I would like to thank particularly Laura McCathy for her compassionate way of dealing with the arrangements for my late husband Darius This has been for me a very sad time.I have actually told people how well everything was planned and carried out.”

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Posted 4 months ago

Thank you for your kind words. We are pleased to know that Laura's compassion and support made a positive difference during such a sad time. Your recommendations to others also truly mean a lot to us. All the best, Pure Cremation Team

Posted 4 months ago

“I would highly recommend pure cremation very compassionate and highly efficient, a really good service. Thank you for taking over a very sad time and making the process really easy. Big thank you”

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Posted 4 months ago

Thank you for your kind words, Carol. Your positive feedback and recommendations are greatly appreciated. Take care, Pure Cremation Team

Posted 4 months ago

“Both ladies I spoke to were amazing, so respectful and empathetic at such a difficult time. Everything was dealt with quickly and with no problems. So pleased that my dad (and mum) arranged their plans with Pure Cremation. I can't recommend them enough”

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Posted 4 months ago

Thank you so much for your lovely review, Petra. We're glad to hear that you felt respected and supported, and that everything went smoothly for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Despite it being a difficult time, Pure Cremation made things a little easier. Great communication every step of the way.”

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Posted 4 months ago

Thank you for sharing your experience. We’re pleased that our clear communication and support helped guide you through each step. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I can’t recommend or thank Pure Cremation enough for the way they handled my mums cremation from my first call to Lisa, who was fantastic, kind, caring, emphatic and helped us create the moment we needed right through to the colleagues on the day to went above and beyond to the lovely man who brought my mum back to us. Thank you.”

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Posted 4 months ago

Thank you so much for your touching feedback. We’re so glad that Lisa and the team could support you in creating the moment you needed, and that everything went smoothly on the day. Take care, Pure Cremation Team

Posted 4 months ago

“I would recommend Pure Cremation to everyone. The service they provide takes all the stress, anxiety and sadness away and we can scatter the ashes in our own private way. Everyone I spoke to were kind, sympathetic and talked me through the whole procedure”

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Posted 4 months ago

Thank you so much for your wonderful review, Julie. We're delighted that our service provided you with comfort at this time. It means a lot to us that you felt supported and that the option to scatter ashes privately was meaningful for you. All the very best, Pure Cremation Team

Posted 4 months ago

“Pure Cremation service was excellent from start to finish with good communication throughout. Their sensitive and respectful approach made a difficult time more manageable, and each stage was clearly explained.”

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Posted 4 months ago

Thank you for your positive feedback. We’re delighted that our team’s clear communication and respectful approach helped you feel supported throughout. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I’d never heard of Pure Cremation until my parents called a few months ago to say that they had both signed up. Sadly my father passed last month, the whole process of my fathers cremation was so easy and done with compassion - would highly recommend”

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Posted 4 months ago

Thank you so much for your heartfelt review. We are very sorry for the loss of your father. It’s wonderful to know that all the arrangements were handled with care, giving you one less thing to worry about at such a difficult time. Best wishes, Pure Cremation Team

Posted 4 months ago

“Efficient, helpful, punctual , respectful”

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Posted 4 months ago

Thank you for taking the time to share your experience. We're delighted that you found our service efficient, helpful, and respectful. All the best, Pure Cremation Team

Posted 4 months ago

“The service provided by all staff members I had contact with was extremely good. All steps were reliabley organised and completed. No complaints from me only congratulations in making a very sad event easy to cope with. Thank you”

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Posted 4 months ago

Thank you for your wonderful feedback. We’re so pleased that our team could help make a very sad time a little easier to manage. It means a lot to us to know that our care and organisation made a difference for you. Take care, Pure Cremation Team

Posted 4 months ago

“No fuss and friendly people”

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Posted 4 months ago

Thank you so much for your feedback, David. We’re pleased thatwe could make the process smooth and hassle-free for you. Kindest regards, Pure Cremation Team

Posted 4 months ago

“When I read the fantastic reviews I thought that they were exaggerated but how wrong I was, from first contact to the arrival of my mothers ashes they were so sensitive and attentive they took away all the stress and anxiety by organising everything I would without hesitation recommend them to everyone Thank you all so very much for all your help and support James Glover”

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Posted 4 months ago

James, thank you for sharing such kind words with us. We’re truly glad that we could ease the process for you and your family and that everything was handled with care and sensitivity. Take care, Pure Cremation Team

Posted 4 months ago

“A very compassion company in a difficult time”

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Posted 4 months ago

Thank you for your touching feedback and five star rating. Kindest regards, Pure Cremation Team

Posted 4 months ago

“We chose pure cremation for my mum as that was what she said she wanted, great customer service from start to finish, my sister lives in America and wanted to take a small portion of mums ashes home with her, for just a little extra charge pure cremation were able to prepare an extra little urn along with certificate so she would be able to get mum through customs, the date we were given for mums return was after my sister would have had to return home, after a short conversation with pure cremation they managed to change the date so it was possible for my sister to take mum some of mum home with her, they go above and beyond not only for the person in their care but also for the family, I can’t thank them enough, by knowing my mum was safe in their hands made this awful experience about easier for us to bare, thank you to everyone involved from start to finish, I will definitely recommend”

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Posted 4 months ago

Thank you so much for sharing your experience of our care. It’s very special to know we were able to honour your mum’s wishes and make it possible for your sister to take some of the ashes home with her. We understand how important these things are, and we’re glad we could make the arrangements work for you and your family. Best wishes, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 6,057 reviews