Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,010 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 10th May 2026

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so impressed with everything, from the moment my father passed away until the delivery of his ashes, everyone has been so kind, patient, thoughtful and lovely to speak to. It has made a difficult time much easier. Thank you x I have already recommended you to numerous people.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful feedback. It’s lovely to know you felt supported and treated with such kindness from that very first call right through to bringing your father's ashes home. All the best, Pure Team

Posted 2 weeks ago

“From the very first phone call, I was treated with dignity and respect. Nothing was too much trouble and very care was taken to ensure the correct service was provided. I was acting for the deceased’s wife as her LPA. Her frailty was considered during phone conversations and I know she felt supported and was of the opinion that she and her late husband had made the correct decision to be looked after by Pure cremation. I would definitely recommend. Laura was warm, professional and patient.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience, Lynsey. It’s good to know you felt treated with dignity and respect right from that first call, and that care was taken to make sure everything was right for the family. Best wishes, Pure Team

Posted 2 weeks ago

“Excellent service from the start of taking out the plan. Good communication all very well professional and considerate.”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback. It has been an honour to support you, and we're pleased the communication from our team made a difference. Kindest regards, Pure Team

Posted 2 weeks ago

“Both mum and dad chose Pure Cremation (Dad 2 years ago and mum 2 months ago) My experience 2nd time around was just as good as 2 years ago. They make it so much easier to manage when you’re falling apart. I can’t recommend them enough. They sort everything behind the scenes and keep you informed all the way. It is a different way to do things when all you’ve ever experienced is the full on cremation/ burial way but honestly this just suited both mum & dad and it was up to us how we wanted to celebrate their lives. They are very gentle with you and help guide you which is what you need at times like this. I definitely recommend them. Also setting it all up is incredibly straightforward.”

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Posted 2 weeks ago

Thank you for your lovely feedback. It really means a lot to know your experience felt just as supportive both times, and that having things handled quietly in the background helped take some of the pressure off when everything felt so overwhelming. Kindest regards, Pure Team

Posted 2 weeks ago

“Pure cremation dealt with my sister's funeral i cannot thank them enough. Everything was professionally and friendly. The ladies who returned the ashes were friendly and courteous.Abig thank you.”

Helpful Report

Posted 2 weeks ago

Thank you, Leslie. It’s good to know you felt everything was handled with care and professionalism, and that the team who brought your sister home were kind and courteous. All the best, Pure Team

Posted 2 weeks ago

“Pure Cremation is an outstanding company who treat you with respect and dignity while you are going through a very difficult time with losing a loved one.they explain everything in simple to understand details and keep you informed of the process of what is happening to your loved one,I would recommend them to everyone”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review. We're pleased that we were able to bring some reassurance at such a difficult time. It's good to know that everything was explained clearly so you always knew what was happening. Best wishes, Pure Team

Posted 2 weeks ago

“A very good, dignified service. Could not have asked for more.”

Helpful Report

Posted 2 weeks ago

Thank you for this wonderful feedback and 5-star rating. Kindest regards, Pure Team

Posted 2 weeks ago

“Pure cremation team were so considerate, caring and sympathetic when I delt with my brother's funeral. I was kept informed every step, I was informed when my brothers body had been picked up from the hospital, I was informed when my brother had arrived with them, I was informed where and when his cremation was taking place and when his ashes were going to be returned to me . Nothing was to much trouble. I especially want to thank Rachel and Helen for been so kind and professional with everything Thank you so much Melanie Evans”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Melanie. It’s wonderful to know that you found the team to be considerate, informative, and supportive. Wishing you all the best, Pure Team

Posted 2 weeks ago

“I have been dealing with two losses at once, my father and my wife. Pure cremation have been sensitive, helpful and courteous. Even when last minute changes were made to the original plans, nothing was a problem. I can't thank them enough for all they have done.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this. It’s good to know you felt gently supported from that very first call, and that the team were able to bring a bit of reassurance at such a painful time. All the best, Pure Team

Posted 2 weeks ago

“I have used this service for my father in 2021 and again for my mother in 2026. An excellent straight forward service with wonderful customer service”

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Posted 2 weeks ago

Thank you for your feedback, Nicola. We’re glad that the service was straightforward and that you felt supported through both experiences. Take care, Pure Team

Posted 2 weeks ago

“Pure Cremation have been wonderful from my very first contact to delivering my brother's ashes. Everyone I dealt with was very professional and sympathetic, they made, what was a quite a traumatic experience, much more bearable. I can't thank them enough and have already recommended them to all my friends.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words and recommendation. It’s good to know you felt supported from that first contact right through to the ashes being returned, and that the team helped make things a little more manageable during such a difficult time. Best wishes, Pure Team

Posted 2 weeks ago

“Pure Cremation were friendly and professional throughout. Each member of staff I spoke to was helpful, patient, respectful and kind.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing this. It’s lovely to read that the team came across as kind, patient, and supportive, and that you felt looked after at every step. All the best, Pure Team

Posted 2 weeks ago

“Very caring and professional from start to finish.”

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Posted 2 weeks ago

Thank you for taking the time to share your experience. Best wishes, Pure Team

Posted 2 weeks ago

“Everything that Pure Cremation said they would do they did in a kind, caring wave and start to finish. The whole process was very very good. I’d recommend Pure Cremation to anyone.”

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Posted 2 weeks ago

Thank you for your kind words, Robert. We're glad we could support you with care from start to finish and that you’d recommend us. Kindest regards, Pure Team

Posted 2 weeks ago

“The care and compassion that the team provided from start to finish was exceptional, not only to my dad but to myself I would highly recommend. The updates from collecting my dad to bringing home to me was excellent. If I could give more than 5 stars i would”

Helpful Report

Posted 2 weeks ago

Thank you for your thoughtful feedback. It's good to know that we were able to support both your dad and you with care and compassion. Best wishes, Pure Team

Posted 2 weeks ago

“Very efficient and knowledgeable staff kept me informed all the way very friendly and helpful”

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Posted 2 weeks ago

Thank you for sharing your experience. It’s great to know the team kept you well informed and that you found them friendly, helpful, and knowledgeable. Kind regards, Pure Team

Posted 2 weeks ago

“Excellent service Julia was fantastic sorting the arrangements out pat who delivered mums ashes was fantastic. Always someone ringing to keep you updated absolutely fantastic service at such a sad time would highly recommend 1000% nothing too much trouble”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful feedback. We’re pleased that Julia and Pat provided such helpful and compassionate service. All the best, Pure Team

Posted 2 weeks ago

Thank you for rating us with 5 stars. It is really good to read how supported you felt, with Julia helping to sort the arrangements and Pat taking such good care when bringing your mum’s ashes back. Best wishes, Pure Team

Posted 2 weeks ago

“They were very compassionate, very helpful and kept us well informed.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words, Nicola. It is really good to hear that the team were compassionate and helpful, and that you felt well informed throughout. Kind regards, Pure Team

Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Team

Posted 2 weeks ago

“They was great kept me in contact with everything they was doing with dad the lovely lady did not get her name who fetched dad back was lovely she asked if I was ok and gave me a hug”

Helpful Report

Posted 3 weeks ago

Thank you for this lovely feedback. It is really good to read your kind words about the care and communication provided. All the best, Pure Team

Posted 2 weeks ago

Thank you for sharing this wonderful feedback. We are pleased that the team kept you informed about the arrangements. It’s especially heartwarming to know that the team member who returned your dad's ashes showed such kindness and offered you a hug during that difficult moment. All the best, Pure Team

Posted 2 weeks ago

“I would like to thank the staff who looked after my mam but when you watch your advert about someone bringing our loved one's ashes back and will show compassion and stay for a chat .well I know yous are busy but the person who brought my mam back stood in my sitting room for all of 6 minutes with my mam in a bag I had to ask for her to pass them over offered her a cuppa that was declined she asked how pure had done over all then asked me to sign her phone then left I'm not quite sure where the compassion was with her and please stop sending our loved ones in a bloody bag it's disrespectful”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are sorry to learn about your experience and that it fell short of what you were expecting at such an important moment. We have raised your feedback with the relevant team so it can be looked into, and someone will be in touch with you to discuss this further. If there is anything more we can do to assist in the meantime, please don't hesitate to contact us on 0800 033 7737. Kind regards, Pure Team

Posted 2 weeks ago

Pure Cremation is rated 4.8 based on 7,010 reviews