Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,938 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and clear communication from the first contact.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We’re pleased that you found our service clear and that the communication from your first contact was helpful. Kindest regards, Pure Team

Posted 3 weeks ago

“Call here as my dad passed away suddenly, the staff where gentle, respectful and tender. This is the type of cremation that my dad wanted and the communication and service was perfect. Thank you for looking after my dad in every way you could from coming to the house to delivering his ashes.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience. We’re very sorry for the sudden loss of your dad. It’s reassuring to know that our team treated your dad with the care, respect and dignity he deserved, from bringing him into our care through to returning his ashes to you. We understand how important clear communication and a gentle approach are during this time, and we’re grateful that you felt supported throughout. Best wishes, Pure Team

Posted 3 weeks ago

“My mother purchased a plan and when the time came I cannot rate the process from start to finish highly enough. Michelle was just wonderful, she talked me through everything and was on hand for any questions I had. All communications were respectful, kind and genuine. This was essential due to the circumstances and I am very grateful for that. Her ashes were hand delivered by such a nice member of the team, again he took the time to explain everything and was really kind. My mum had her wishes and we are arranging a get together with all who knew her, later on in the year. Thank you for making a difficult and challenging process much easier for me.”

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Posted 3 weeks ago

Thank you for sharing your experience with us. We’re so pleased to hear that Michelle was there to guide you through each step and provide the care and reassurance you needed. We hope your gathering later in the year is a special opportunity to celebrate your mum’s life and share memories with those who knew and loved her. Kindest regards, Pure Team

Posted 3 weeks ago

“Used for both my parents,Great service, always kept informed, would highly recommend Pure Cremation.”

Helpful Report

Posted 3 weeks ago

Thank you, David. We’re glad our service was a supportive and informative experience for you during such a difficult time. Kindest regards, Pure Team

Posted 3 weeks ago

“From the initial enquiry through to the delivery of my Aunt's ashes, Pure Cremation have kept me informed every step of the way. A very caring, sincere, professiional service at a very sad time. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words. We’re glad our care and communication helped during such a sad time; thank you for sharing this with us. All the best, Pure Team

Posted 3 weeks ago

“Pure cremations keep in touch at every step, with a personal caring nature, and all the information you need. They take the stress out of a sad time. Very professional.”

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Posted 3 weeks ago

Thank you, Samantha. We’re glad our personal care and clear information helped during a difficult time and that you appreciated the professionalism shown by the team. Kindest regards, Pure Team

Posted 3 weeks ago

“Such a lovely friendly helpful team, I would recommend them to anyone.”

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Posted 3 weeks ago

Thank you very much. We’re really pleased that you found our team friendly, helpful, and worth recommending. Kindest regards, Pure Team

Posted 3 weeks ago

“Sorted out everything for me very happy with the service thank you”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We’re glad that you are happy with the service and that we could support you at this time. Kindest regards, Pure Team

Posted 3 weeks ago

“This company was nothing but helpful and explained everything that would happen. I got phone calls to keep me updated when things were happening. I think how they wrote to us in emails was very respectful to my mum who had passed away as they spoke about her by name and said how it was a privilege for them to look after her. Can't fault them at all and they delivered the ashes by hand and my dad said the man delivering was really friendly and nice and he came in and gave the dogs a fuss which is a big win in my dads eyes. Thank you for making a sad and stressful time so much easier.”

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Posted 3 weeks ago

Thank you for this positive feedback. It’s heartwarming to read that the care and communication you received helped bring some reassurance to your family. We know that the little details matter, and we’re especially pleased that the way we spoke about your mum and the personal touch when returning her ashes helped you feel she was treated with the respect she deserved. Kindest regards, Pure Team

Posted 3 weeks ago

“We as a family were very pleased with the customer care we received at a very difficult time having lost a brother it was him that had organised his wishes to use pure cremation no fuss and easy to deal with from the First Lady Michell who sorted everything great communication from every one the staff and a really nice lady that delivered his ashes to my house. We never used this type of funeral before but I definitely think it's much better than the conventional type.well done and thank you all jim Jerry Richie”

Helpful Report

Posted 3 weeks ago

Thank you, Jim. It’s wonderful to know that you all felt supported from the very first conversation through to the return of the ashes. It's also good to read that, although this was your first experience of an unattended funeral, you felt that this was a much better option for you and your family. Best wishes, Pure Team

Posted 3 weeks ago

“Thank you very much indeed Pure Cremation for looking after my husband after he recently passed away in June 2026. You did exactly what you said you would do every step of the way, from collection to return of his ashes. I was kept informed at every stage which was excellent.”

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Posted 3 weeks ago

Thank you for rating us with 5 stars. We know how important it is to feel that everything is being handled with care and that you are kept informed when making arrangements for someone so special. We’re grateful to read that our team was able to give you that reassurance and that we followed through on everything we promised from beginning to end. All the best, Pure Team

Posted 3 weeks ago

“Such kind and compassionate people. Thank you all for your care”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave this feedback. It has been a privilege to support you with kindness and compassion. Kindest regards, Pure Team

Posted 3 weeks ago

“Prue cremation are very good and the staff have very good stranded and are very understand and polite at the time my dad passed and the care the my dad was good wen my dad came back home the member of staff who handed him over to me was very courteous thank you”

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Posted 3 weeks ago

Thank you for such a wonderful review. We're glad you found everyone you spoke to so understanding and polite, and the return of ashes was handled with the utmost respect, just as we would expect. Best wishes, Pure Team

Posted 3 weeks ago

“Both my parents chose pure cremations, the conversations I had with them were a kindly experience. Our families who couldn't attend found an alternative wat to get together and put some kind of closure to our loss. Jehovah longs to bring people who have died back to life. A man of faith named Job was confident that God would not forget him when he died. He said to God: “You will call, and I will answer you. Job 14:13-15”

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Posted 3 weeks ago

Thank you for sharing your experience. We're pleased to hear that your conversations with our team were a source of comfort, and that your family was able to find a meaningful way to come together and remember them, even if not everyone could be there in person. All the best, Pure Team

Posted 3 weeks ago

“Pure cremation does what it says. I felt like my dad’s journey was handled every bit as good as it would have been with a more expensive funeral directors. No fuss no hassle everything you want.”

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Posted 3 weeks ago

Thank you for your kind words, Craig. We’re glad our service met your expectations and that everything felt straightforward. Best wishes, Pure Team

Posted 3 weeks ago

“The team at pure cremations were amazing, right from the start to finish. They were helpful at all times and we never felt rushed. We are mosst graetfull for all thier help just taking time to recover now, and this way of doing things took so much of the worry away from our father at this time.”

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Posted 3 weeks ago

Thank you for sharing your experience. It's nice to know that we were able to make the arrangements feel more manageable and provide support at every step. It’s especially lovely to know that this approach helped ease some of the concerns for your father and gave your family the space to focus on what mattered most. Kindest regards, Pure Team

Posted 3 weeks ago

“From beginning to end the process was simple and clear. We were informed every step of the way with compassion and empathy.”

Helpful Report

Posted 3 weeks ago

Thank you very much for this feedback. We’re glad that everything felt simple and clear, and that you were informed with compassion and empathy throughout. Kindest regards, Pure Team

Posted 3 weeks ago

“Excellent service from start to finish”

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Posted 3 weeks ago

Thank you, Brenda. We’re really glad that we could provide you with excellent service from start to finish. Kindest regards, Pure Team

Posted 3 weeks ago

“It was a relief not having to arrange a funeral, pick a coffin, book the crematorium etc etc along with all the other stuff which you have to do while still grieving. Terry”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your thoughts, Terry. We’re glad that choosing Pure helped remove some of the practical pressures at a time when there was already so much to process. Best wishes, Pure Team

Posted 3 weeks ago

“From notification of her passing, to collection of my Mother and then through the committal process and return of Mum's Ashes, I found Pure Cremation professional, helpful, thoughtful and considerate through the whole process. Losing a loved one is always a deeply emotional time, but the team at Pure Cremation made the experience as manageable as it could be. They guided me and kept me informed through this challenging period and I would not hesitate to recommend them to friends and family.”

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Posted 3 weeks ago

Thank you. Your recommendation means so much. From your first contact with us through to receiving your mum’s ashes, we’re grateful to know that you felt supported and knew what to expect at each stage. We understand how important it is for families to feel reassured that everything is being handled with care and attention. Kindest regards, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.9 based on 7,938 reviews