Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,031 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th May 2026

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient and kind”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review. We're very grateful for your positive feedback. Kind regards, Pure Team

Posted 2 weeks ago

“We can't speak highly enough of the service provided by Pure Cremation. We had one person as a point of contact - thank you Beth Bolland. Special thanks to Audrey for the sympathetic way she brought my mother's ashes home to us. She was so understanding and stopped for a cup of tea. Will recommend Pure Cremation all the time.”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback. We’re glad Beth and Audrey could support you and that their care brought comfort during this time. Kind regards, Pure Team

Posted 2 weeks ago

“Excellent Caring professional took a lot of the pressure off after loosing my wife glad that I am with Pure Cremation too one less thing for my sons to worry about when my time comes would fully recommend thanks 👍”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words, Ian. We’re glad that our service could ease some pressure during such a difficult time, and that you’d recommend us. Kind regards, Pure Team

Posted 2 weeks ago

“Just to thank you for your kindness and care looking after my husband Robert We were kept up to date throughout the whole process Always asked if I was okay The lady who returned the ashes was lovely Cannot thank you enough Kind regards Dorothy McDougall”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your expereince with us. It has been an honour to care for Robert. It's also good to know that you found the team member who returned your husband's ashes to be so lovely. Best wishes, Pure Team

Posted 2 weeks ago

“Excellent service very professional and respectful all contact was caring and kind at a very difficult and upsetting time.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this. We're pleased that you found the service professional and respectful during a difficult time. Best wishes, Pure Team

Posted 2 weeks ago

“Cannot thank pure cremation enough from beginning to end outstanding thank you”

Helpful Report

Posted 2 weeks ago

Thank you, Pearl. We're pleased that you appreciated the service provided from start to end. All the best, Pure Team

Posted 2 weeks ago

“Very disappointed that our choice of wraparound for our son Christopher Meare's ashes was not adhered to. We chose the picture featuring trees, we were given a container with autumn leaves.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us. We're sorry to learn that you were disappointed with the urn's wrap design. We have raised this with our team and they are personally looking into the points you have raised. They will reach out to you at the earliest opportunity to respond. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Team

Posted 2 weeks ago

“Very kind thoughtful approach from the beginning of the process till the end.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your touching feedback, Jill. We’re glad our thoughtful approach was helpful for you at this time. Kindest regards, Pure Team

Posted 2 weeks ago

“Well organised. Kept fully updated throughout. Staff very sensitive to the circumstances and was treated with respect. Sympathetic at all times with a personal touch.”

Helpful Report

Posted 2 weeks ago

Thank you for this positive feedback. It has been an honour to support you, and we appreciate your kind words about the team’s sensitivity and respect. Take care, Pure Team

Posted 2 weeks ago

“Great service made a hard situation so much easier.”

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Posted 2 weeks ago

Thank you very much for this touching feedback. It's really good to know that we could make things feel a little easier during this time. Best wishes, Pure Team

Posted 2 weeks ago

“Very respectable and kept you informed of what was happening throughout. Hand delivered the ashes, again keeping you the date and timing of the delivery. Would totally recommend.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience, John. We’re very glad you felt respected and well-informed throughout. Your recommendation means a lot to us. Kindest regards, Pure Team

Posted 2 weeks ago

“Attentive and caring service at an affordable cost. Great communication throughout the process.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review, Emma. We’re glad to read that you felt our service was attentive and caring. Best wishes, Pure Team

Posted 2 weeks ago

“My father booked this himself before he passed and I was his nominated representative when the time came. Lisa was my contact and she was very patient and understanding when explaining the process to me and what she required from me in order to fulfil my late father's wishes. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience, Laura. We’re glad Lisa could provide the patience and understanding you needed during such a moment, and that we could help fulfill your late father’s wishes. All the best, Pure Team

Posted 2 weeks ago

“From the day my dad passed away to the day he came back home, I was treated with such care and compassion and informed all the way through this journey, Karen was so kind when she brought him home. thank you to all the team for taking such good care of me and my dad.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave a review. We are so pleased you felt supported and kept informed throughout, and that everything was handled with the care it deserved. Karen will be especially touched to know the difference she made when bringing your dad home. Kind regards, Pure Team

Posted 2 weeks ago

“The kindness and understanding shown by the wonderful people who work for this company has been exemplary and truly appreciated. They really do care. I would particularly like to mention Wendy, who has gone above and beyond for myself and mother.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. We’re really pleased that you felt supported by our team and that Wendy could go above and beyond for you and your mother. Take care, Pure Team

Posted 2 weeks ago

“The team at pure cremation were lovely, particularly Dawn. It was all a little complicated as my mother didnt really understand what they had purchased (it was very clear to us as a family) They were very accomodating and for additional cost we were able to ammend the plan swiftly to meet my mothers wishes. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We’re really pleased that you felt supported by Dawn and the team and that we could accommodate your mother’s wishes. All the best, Pure Team

Posted 2 weeks ago

“Pure Cremation Ltd were sensitive, clear, straightforward and made a very painful time as easy to deal with as it could be. They communicated throughout and guided me through the process very thoughtfully and clearly. From my first call to receiving the ashes they were excellent. Thank you!”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We’re really glad our approach helped to make this painful time a little easier to cope with. Kindest regards, Pure Team

Posted 2 weeks ago

“The staff were very understanding and polite”

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Posted 3 weeks ago

Thank you for this fantastic feedback. Kindest regards, Pure Team

Posted 2 weeks ago

“Very friendly and kind to talk to team. Very helpful and down to earth. Everything was explained very well.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share this. We’re really glad our team felt friendly and down to earth, and that everything was explained clearly for you. Kindest regards, Pure Team

Posted 3 weeks ago

“Pure cremation are outstanding the service they give is remarkable they are really committed and understanding”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review, Sandra. We’re so glad our care and commitment stood out and made a difference for you. Best wishes, Pure Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 7,031 reviews