Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,212 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from beginning to the end journey. You have taken care of my Mother and Brother in the past 10 months. Staff are kind, caring and empathetic.”

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Posted 4 weeks ago

Thank you so much for your feedback, Linda. We're truly honoured to have been entrusted with the care of your loved ones. It's heartwarming to hear that our team provided the support and empathy you needed. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Very professional, sympathetic and considerate.”

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Posted 4 weeks ago

Thank you for your kind feedback; it means so much to us. Best regards, Pure Cremation Team

Posted 3 weeks ago

“I am happy with the service and concideration given to me during this difficullt time and would highly recomend their services.”

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Posted 4 weeks ago

Thank you for your kind words, Pamela. We truly appreciate your recommendation and are glad to know that we were able to support you throughout your loved one's arrangements. All the best, Pure Cremation Team

Posted 3 weeks ago

“My late mum chose Pure Cremation 2 years before she passed in March 2025. I was sceptical as I felt we had little control over our mum's body and nobody had been crenated in our fanily before. I needn't have been. The 2 people that visited the home to collect my mums body treated her like she was a respected family member of their own. They spoke to her, and handled her with a gentleness that made me cry more. Once under their care, I was kept updated and informed that she was safe and being looked after which meant so much to us all. My mums ashes were brought home to us and that again was delivered with respect, kindness and love by that individual. Thank you. My mum chose well.”

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Posted 4 weeks ago

Thank you for sharing your experience. We understand how challenging it can be to place your trust in someone else, especially when it involves someone you love. It’s evident that your mother was deeply loved, and we are grateful that we could offer you some comfort during such a difficult time. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Polite and proffesional advisors made difficult time less stressful. Great service from start to finish”

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Posted 4 weeks ago

Thank you for your wonderful review, Peter. It's great to know that we could provide the support you needed. Best regards, Pure Cremation Team

Posted 3 weeks ago

“They were very patient and they helped me with a very difficult situation. I had no issues and they were there when I needed them.”

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Posted 4 weeks ago

Thank you for your lovely feedback. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“The staff at Pure Cremation from the first enquiry, to managing the process to the delivery back of ashes made a difficult time and process so much easier and I can’t thank you enough.”

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Posted 4 weeks ago

Thank you so much for your touching review. We're pleased we could make things easier for you at this time. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“a very efficient and professional service from initial contact to recent return of ashes. Thank you.”

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Posted 4 weeks ago

Thank you for your positive feedback, it is greatly appreciated. All the very best, Pure Cremation Team

Posted 3 weeks ago

“Would like to say how lovely Pure Cremation staff were, made a sad occasion easier everything was done with expert service thankyou all.”

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Posted 4 weeks ago

Thank you, Donna. It's wonderful to know we could make things a little easier for you. Take care, Pure Cremation Team

Posted 3 weeks ago

“I seriously can highly recommend Pure Cremation, I used them when my husband passed away they were so helpful and kept me informed of all what was going on. They were chosen by my husband before his passing and I will definitely use them for myself.”

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Posted 4 weeks ago

Thank you so much for your lovely feedback. It's really good to know we were able to support you and honour your husband’s wishes just as he had planned. We’re really touched that you’ve chosen to put your trust in us for your own arrangements too. All the best, Pure Cremation Team

Posted 3 weeks ago

“Pure cremation you was brilliant keeping me updated when you was picking up the body of the late Mr Ian pow and contacted me to let me know the date of the comital and then let me no with plenty of notice the time of Ian's ashes being delivered to my address and each time I spoke to your staff they was very polite and understanding of my feelings to my friend that I have lost”

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Posted 4 weeks ago

Thank you for sharing your experience. We are pleased that you felt informed, cared for, and respected throughout — that’s exactly the kind of service we hope to provide. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Pure cremation were excellent from start to finish.Staff were caring and sympathetic.My father couldn't have been in better hands.Thank you.”

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Posted 4 weeks ago

Thank you, Paul, for your heartfelt review. It means a lot to know you felt supported throughout your father's arrangements. Knowing we could help bring some peace and comfort is exactly what we aim for. Take care, Pure Cremation Team

Posted 3 weeks ago

“Thank-you Pure Cremation, the service provided was excellent from start to finish. Everthing was dealt with in a professional manner and communicated at every stage. It made it easier to deal with all the other aspects of dealing with the passing of a loved one.”

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Posted 4 weeks ago

Thank you so much for your kind words. Knowing that our support helped ease things during such an emotional time means a great deal to us. All the best, Pure Cremation Team

Posted 3 weeks ago

“When you loose a loved one, this is a very easy and stress free option. My Dad had already made these arrangements himself before he died, however i was still surprised how efficient and good the service was, they listened to my needs and as I wanted to spread his ashes with my Mums which I already had, I got his ashes back in 3 weeks as I wanted to scatter them together as quickly as possible. Thankyou so much for your kindness and consideration in looking after Dad”

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Posted 4 weeks ago

Thank you so much for sharing your experience with us. We're truly sorry for your loss and feel privileged to have supported you in carrying out your dad’s wishes. It’s wonderful to know that the process felt smooth and respectful, and that we were able to return his ashes in time for you to scatter them alongside your mum’s. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Excellent service Considerate and professional”

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Posted 4 weeks ago

Thank you for your wonderful feedback and for taking the time to share it with us. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Overall a good, efficient, service. Only issue was the inability to confirm the approximate time of the commital or indeed, at the end of the scheduled day, whether it had actually taken place.”

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Posted 1 month ago

Thank you for taking the time to share your valuable feedback with us. We’re pleased to hear that you found our team supportive throughout every stage of care. We also appreciate your comments regarding the timing of the cremation. Our care team will always confirm the date of the committal unless advised otherwise. However, we do not confirm an exact time, as there are various factors that can impact the schedule. We feel it would be unfair to provide a specific time that we cannot guarantee. That said, we genuinely value your feedback and will ensure it is shared with the relevant team for consideration. Best wishes, Pure Cremation Team

Posted 1 month ago

“My wife lost her battle with cancer in February this year (2025). It was her wish to have Pure Cremation as her funetal provider. On her passing i spoke to Pure Cremation for their as need service. From the first phone call they took charge of everything to do with my wifes funeral. They appointed a personal agent to me who advised on all aspects of the process which made the whole process straight forward and stress free which is what i needed at such a distressing time. Their service was very sympathetic and efficient. My wifes ashes were delivered back to me in a beautiful biodegradable container. I will definately be specifying Pure Cremation in my will and will be recommending them to griends and family. Thank you Pure Cremation”

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Posted 1 month ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your wife, and heartwarming to hear that you felt truly looked after. This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind Regards Pure Cremation Team

Posted 1 month ago

“Very easy to use, after my mother passed away I decided to use Pure Cremation, as she never liked a fuss, nor do I, also almost all her friends and people she knew had already passed away, having seen the adverts, I rung them up to confirm that the idea I had of the process was correct and that is what I was happy with, although this could have all been done in the one phone call to them, I thought about first and booked it the following day, they were ever so nice, and the same person deals with you through out, let you know when they have your loved one, then arrange the date for the cremation and then the return of the ashes.”

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Posted 1 month ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our team has given you such confidence and peace of mind when it really mattered. We hope that the ashes committal service offers comfort and creates a treasured memory. Kind Regards Pure Cremation Team

Posted 1 month ago

“Compassionate and professional throughout the process.”

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Posted 1 month ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a Pure Cremation for a loved one. Kind Regards Pure Cremation Team

Posted 1 month ago

“Handled everything with compassion and care highly recommend”

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Posted 1 month ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,212 reviews