Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,974 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 5th May 2026

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Julia was fantastic sorting the arrangements out pat who delivered mums ashes was fantastic. Always someone ringing to keep you updated absolutely fantastic service at such a sad time would highly recommend 1000% nothing too much trouble”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful feedback. We’re pleased that Julia and Pat provided such helpful and compassionate service. All the best, Pure Team

Posted 2 weeks ago

Thank you for rating us with 5 stars. It is really good to read how supported you felt, with Julia helping to sort the arrangements and Pat taking such good care when bringing your mum’s ashes back. Best wishes, Pure Team

Posted 2 weeks ago

“They were very compassionate, very helpful and kept us well informed.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words, Nicola. It is really good to hear that the team were compassionate and helpful, and that you felt well informed throughout. Kind regards, Pure Team

Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Team

Posted 2 weeks ago

“They was great kept me in contact with everything they was doing with dad the lovely lady did not get her name who fetched dad back was lovely she asked if I was ok and gave me a hug”

Helpful Report

Posted 2 weeks ago

Thank you for this lovely feedback. It is really good to read your kind words about the care and communication provided. All the best, Pure Team

Posted 2 weeks ago

Thank you for sharing this wonderful feedback. We are pleased that the team kept you informed about the arrangements. It’s especially heartwarming to know that the team member who returned your dad's ashes showed such kindness and offered you a hug during that difficult moment. All the best, Pure Team

Posted 2 weeks ago

“I would like to thank the staff who looked after my mam but when you watch your advert about someone bringing our loved one's ashes back and will show compassion and stay for a chat .well I know yous are busy but the person who brought my mam back stood in my sitting room for all of 6 minutes with my mam in a bag I had to ask for her to pass them over offered her a cuppa that was declined she asked how pure had done over all then asked me to sign her phone then left I'm not quite sure where the compassion was with her and please stop sending our loved ones in a bloody bag it's disrespectful”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We are sorry to learn about your experience and that it fell short of what you were expecting at such an important moment. We have raised your feedback with the relevant team so it can be looked into, and someone will be in touch with you to discuss this further. If there is anything more we can do to assist in the meantime, please don't hesitate to contact us on 0800 033 7737. Kind regards, Pure Team

Posted 2 weeks ago

“Had excellent service from Customer Care team. Polite professional and friendly keeping me updated while taking great care of my Dad.”

Helpful Report

Posted 2 weeks ago

Thank you very much for your feedback. We appreciate you taking the time to share this and your kind words will mean a lot to the team. All the best, Pure Team

Posted 2 weeks ago

“Absolutely fantastic, would definitely recommend them to anyone, went above and beyond to make sure everything went as smoothly as possible, always on hand if any questions needed answering,”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful feedback. We’re pleased that everything went smoothly and you felt supported throughout. Kindest regards, Pure Team

Posted 2 weeks ago

“Didn’t inform me when Dad was leaving the hospital resulting in him not having any clothes to wear, told me on the phone it was lot part of the service to dress him and would place his clothes on top of him not dress him if I was allowed to send them to the crematorium. Phoned Mum directly when the ashes were being returned despite me asking to liaise with me. Marketing leaflet included with the cremation certificate.”

Helpful Report

Posted 2 weeks ago

Thank you, we appreciate you sharing your experience and raising this feedback with us. Our team is reviewing the points you’ve raised and will be in touch with you directly as soon as possible. In the meantime, if there’s anything further you’d like to discuss, you’re very welcome to contact us at customercare@purecremation.co.uk or on 0800 033 7737. Kindest regards, Pure Team

Posted 2 weeks ago

“Very respectful throughout. Very easy to set up at the beginning and absolutely courteous and professional when Mum's time came.”

Helpful Report

Posted 2 weeks ago

Thank you for this great feedback. It is really good to read that everything felt respectful and straightforward from the very beginning, Best wishes, Pure Team

Posted 2 weeks ago

“From the moment I made the initial call, to being handed the ashes, I felt safe, heard and that my Ban was in good hands. Every single person I dealt with was compassionate, professional and kind. I didn’t need to ask a question, everything is covered I think Pure Cremation are, quite possibly, the best company I’ve had to deal with”

Pure Cremation 5 star review on 20th April 2026

Helpful Report

Posted 2 weeks ago

Thank you, Georgina. Reading this is really meaningful, and it is good to know you felt safe, supported and in good hands from the first call through to receiving the ashes. Kind regards, Pure Team

Posted 2 weeks ago

“Thank you very much pure cremation, I was very pleased with everything you done for us and make everything simple and easy with no fuss, thank you again.”

Helpful Report

Posted 2 weeks ago

We are really pleased we could support you and make things feel more manageable at a difficult time. Thank you for taking the time to share your feedback. All the best, Pure Team

Posted 2 weeks ago

“I found the service to be very good and the staff were very caring”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your positive feedback with us. Best wishes, Pure Team

Posted 2 weeks ago

“In an awful time pure cremation made it so easy unlike all the other things you need to deal with.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this. We’re glad we could help during a difficult time and make the process feel easier for you. Kindest regards, Pure Team

Posted 2 weeks ago

“Thank you so much for taking good care of my mum . My mum didn’t want a big funeral and have people coming that hadn’t bothered with her for years this way we are going to have a family get together of just the ones that cared for my mum. We found pure cremation stress free .”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your kind words. We’re glad we could support you during this time and that the arrangement felt right for your family. Best wishes, Pure Team

Posted 2 weeks ago

“Thank you for the kindness that was shown to me & the excellent service.”

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Posted 2 weeks ago

Thank you for the 5-star rating. Your kind words mean a lot, and it is good to know that we could support you with kindness at every step. All the best, Pure Team

Posted 2 weeks ago

“Brilliant service, from start to finish was phoned to ask our preferences and what was gonna happen on what days everything done professionally, the ashes were hand delivered back in a dignified way and all round was brilliant, cannot fault anything”

Helpful Report

Posted 2 weeks ago

Thank you for your review. It is really good to read that everything felt clear and well organised from the first call through to the return of the ashes. Kindest regards, Pure Team

Posted 2 weeks ago

“During what was a very sad time, I was very happy with the service I received from Pure Cremation, everyone was very pleasant and helpful.”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback. We’re glad that you were happy with the service and that our team were pleasant and helpful during this time. Kind regards, Pure Team

Posted 2 weeks ago

“Very professional and courteous in their communication”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely feedback. Kindest regards, Pure Team

Posted 2 weeks ago

“I am really pleased and thankful that l used Pure Cremations. Everything went so smoothly and everyone was so nice and helpful, thank you all so much. Jennifer Wood”

Helpful Report

Posted 2 weeks ago

Thank you very much for your feedback. We’re really glad that everything went smoothly and that you found our team so helpful. Best wishes, Pure Team

Posted 2 weeks ago

“From the very first dreaded phone call to the final hand delivery of my dads ashes, Pure Cremation were wonderful. Every single member of staff was kind, helpful and understanding...they really are all a complete credit to the company. The help and the service given was absolutely 5 star and my family cannot thank them enough for making a painful time much less stressful and for their kindness and efficiency at all times.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this. It is lovely to know that every member of the team you spoke with made things feel kinder, more supportive and easier to manage. Best wishes, Pure Team

Posted 2 weeks ago

“From start to finish the team at pure cremation were wonderful. Professional and friendly and dealt with everything in a respectful manner.”

Helpful Report

Posted 2 weeks ago

It means a great deal to know you felt so well looked after throughout. Providing a service that is both professional and genuinely caring is incredibly important to us, so your words are truly appreciated. Thank you for taking the time to share your experience. All the best, Pure Team

Posted 2 weeks ago

Pure Cremation is rated 4.8 based on 6,974 reviews