Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,197 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Pure Cremation were professional, helpful, polite and sensative to the needs of the family at a time when a friendly and caring voice made all the difference. The arrangements went smoothly without any fuss. Thank you.”

Helpful Report

Posted 4 months ago

Thank you for your lovely feedback. We’re so glad we could support your family’s needs during such a difficult time. It means a lot to us that the arrangements went smoothly for you. Kindest regards, Pure Team

Posted 4 months ago

“My mother was 98 when she passed away she had been in a care home for 2.5 yrs, my mum only had myself and my family left, my dad and her siblings had all passed away. My mum suggested that I look into PC, which I did and was so delighted to have chosen them . I was conscious that my wife had never really recovered from loosing her mother with MND and our kids had watched her go from living on her own to being totally dependent on the care home. So I made the choice to use PC and take all the extra heart ache away . My mum passed away on 15 th December, peacefully in the home at 7:40 pm and by 9:30 I had received a call from PC reassuring me that they would be taking care and looking after my mum… I arranged to speak to them the following morning. I did so and was put in contact with Laura, who would be my personal contact at PC for anything a needed.. my mum had been collected by PC that morning and was in their care.. they kept me in the picture at all times to where my mum was and that she was safe and being looked after . They dealt with the medical examiner report and then put me in contact with the local registry office to register the death . After that up dates we received regarding the cremation date and that I still could have attended if I wanted to … after that I had chosen to have the ashes hand delivered, this duly happened by one on the nicest ladies I have spoken to or met, it was a perfect end to my mums life . I have now organised a ‘ celebration’ meal and drinks for my family and close friends at a time to suit us all … 100% I would recommend PC . I would be more than happy to speak to anyone who finds themselves in my situation.”

Helpful Report

Posted 4 months ago

Thank you for sharing your story and for trusting us with your mother's care. It means so much to know that choosing Pure helped ease the weight on you and your family, especially after everything you had already been through together. We are really glad our team were able to support you from that first call through to the return of your mum’s ashes, and that you felt kept informed and reassured at each step. Knowing this gives you peace of mind is exactly what we hope for every family we look after. Best wishes, Pure Team

Posted 4 months ago

“Fantastic service from start to finish.”

Helpful Report

Posted 4 months ago

Thank you, Christopher. We’re delighted that our service met your expectations from start to finish. All the very best, Pure Team

Posted 4 months ago

“From start to finish Pure Crematon carried out what they said they would do seamlessly. There was no hidden costs and the whole process was explained to us in detail. All this was carried out in a professionally manner, right down to the return of the Ashes to my home. Thank you Pure Cremation.”

Helpful Report

Posted 4 months ago

Thank you, Irene. We’re pleased that everything went smoothly and that you felt informed throughout the arrangements. Kind regards, Pure Team

Posted 4 months ago

“Everyone I spoke to very nice & helpful.”

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Posted 4 months ago

Thank you, Diane. It has been an honour to support you during this time. Kindest regards, Pure Team

Posted 4 months ago

“I couldn't recommend enough. Thoroughly professional, respectful and compassionate from start to finish. This made what was a difficult time so much easier to deal with, and one that I had never had to endure before. Everyone I spoke to was kind and. helpful every step of the way. Most grateful for your services”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. We are so glad that our team could support you with care and compassion during this challenging and unfamiliar time. We are very grateful for your feedback and recommendations. All the best, Pure Team

Posted 4 months ago

“The team at Pure Cremation were very friendly and helpful.”

Helpful Report

Posted 4 months ago

Thank you so much for your review. We’re pleased you felt supported by our friendly team. Kind regards, Pure Team

Posted 4 months ago

“I was really happy with the care and updated information pure cremation gave me, I would highly recommend the service and look to using them for my own end of life care.”

Helpful Report

Posted 4 months ago

Thank you for your kind feedback. We are really pleased to know you felt well cared for and kept informed throughout, that's exactly what we aim for. Your recommendation also means a great deal to us. Best wishes, Pure Team

Posted 4 months ago

“Excellent customer service and attention to detail: felt very reassured and supported.”

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Posted 4 months ago

Thank you for your wonderful feedback, Richard. We’re glad our team could provide reassurance and support when you needed it. Kindest regards, Pure Team

Posted 4 months ago

“My family and I were absolutely pleased with the service you gave.”

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Posted 4 months ago

Thank you for your wonderful feedback, Anne. All the best, Pure Team

Posted 4 months ago

“The Pure Cremation team are so wonderful, caring and helpful, just what we needed at such a difficult time. They took very good care of my Mum & Step Dad and delivered them safely back to us. Thank you all.”

Helpful Report

Posted 4 months ago

Thank you so much. It means so much to know our team could provide the care and support you needed Kind regards, Pure Team

Posted 4 months ago

“The service was excellent. I was kept informed at all stages of the process of where the body was and the day of cremation”

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Posted 4 months ago

Thank you, Brian. It's great to know that you felt well-informed at each stage. Best wishes, Pure Team

Posted 4 months ago

“Friendly, efficient staff who treat you and your loved one with respect.”

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Posted 4 months ago

Thank you for your lovely feedback. It has been an honour to support you during this time. Kind regards, Pure Team

Posted 4 months ago

“Pure Cremation was the best decision that my partner and I have ever made. It is so much better than the alternatives, which cost much, much more, along with the heartache of going through all the upset of the remaining family having to make arrangements, etc. My partner passed away in December 2025, and Pure Cremation were very professional and understanding. All it took was a brief telephone call, and it was all taken care of for us. We were informed at every stage of the process. I dread to think what it would have been like without them. I highly recommend everybody go for Pure Cremation's services as they take care of everything for you at such a difficult time.”

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Posted 4 months ago

Thank you for sharing your kind words. We’re glad to hear that our team could support you through such a difficult time and that you felt informed and cared for throughout the process. Best wishes, Pure Team

Posted 4 months ago

“The whole experience regarding the cremation of my dear wife Rena and the delivery of her ashes was carried out in a caring and sensitive manner.”

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Posted 4 months ago

Thank you for sharing your thoughtful feedback. It's good to know that we could offer the support you needed during this time. Kind regards, Pure Team

Posted 4 months ago

Thank you for sharing this feedback with us. It's good to know that you were pleased with the care provided for Rena and that it felt sensitive and respectful throughout, including the return of her ashes. Kindest regards, Pure Team

Posted 4 months ago

“It's not a case of IF I'd recommend pure cremation, the case is I will definitely recommend them to all my friends. Thank you pure cremation for look after my nicola so well it is really appreciated 😊”

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Posted 4 months ago

Thank you for sharing your wonderful feedback. We’re honoured to have looked after Nicola and grateful for your recommendation. All the best, Pure Team

Posted 4 months ago

Thank you for your lovely feedback and recommendations. All the best, Pure Team

Posted 4 months ago

“Everything was simple, informed, efficient and the staff were wonderfully sympathetic and empathetic but not to the point of being over the top. Would I use again - Yes Would I recommend - Most definitely My thanks go to all those involved in Mums care”

Helpful Report

Posted 4 months ago

Thank you very much for sharing your experience of our care. It is good to know that everything felt clear, efficient, and handled with the right balance of care and sensitivity. We really appreciate your recommendation and your kind words for everyone involved. Kindest regards, Pure Team

Posted 4 months ago

“I can not praise Pure Cremation enough help full staff nothing to much trouble.THANK YOU PURE CREMATION”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We’re really pleased we could help and that you felt supported throughout. All the best, Pure Team

Posted 4 months ago

“Such a respectable service from start to finish”

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Posted 4 months ago

Thank you for your touching feedback, Sharon. All the best, Pure Team

Posted 4 months ago

“At such a hard time in my life I am really glad that my late father chose this company to carry out his wishes.I have been treated with respect and dignity all throughout this process. From phone calls, emails to the returning of ashe’s all the staff I have dealt with have been nothing but amazing. The process has been made as easy as possible in such a difficult time.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to write this. It means a lot to know that your father’s wishes were carried out with care and that you felt respected at every stage. Your kind words about the team, from the early conversations through to the return of the ashes, will be greatly appreciated by everyone involved. Best wishes, Pure Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 7,197 reviews