Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,139 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased the way everything was handled from start to finish and pleased that i chosen pure cremation for my self when my turn comes.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We are pleased to read that you were happy with the way everything was handled. It also means a great deal to know you feel confident in your own choice to plan ahead with Pure Cremation. Kindest regards, Pure Team

Posted 3 months ago

“Very happy with the service provided, Highly efficient and all contact was conducted in a thoughtful considerate manner, when we did a have a query the phone was answered promptly and the matter was resolved immediately.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We are pleased to read that you were very happy with the service provided. It's also good to know that any queries were dealt with promptly and resolved quickly when you needed support. Kind regards, Pure Team

Posted 3 months ago

“Excellent service from the first notification to the return of my uncles ashes. We were kept informed of his journey throughout the whole process whic was very comforting. Thank you.”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We are pleased to read that you felt supported from the first call through to the return of your uncle’s ashes. It's great to know this provided some comfort for your family at this time. Take care, Pure Team

Posted 3 months ago

“The loss of my wife Doris was handled with sensitivity and sympathy throughout and the support in dealing with the essential notifications lifted the burden significantly. We made the right choice.”

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Posted 3 months ago

Thank you for taking the time to share such thoughtful feedback following the loss of your wife. It means a great deal to read that you felt you made the right choice. All the best, Pure Team

Posted 3 months ago

“Very professional at a difficult time. Kept well informed. Ashes delivered home in a thoughtful manner.”

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Posted 3 months ago

Thank you for your kind words. We're glad we could support you during this time. Best wishes, Pure Team

Posted 3 months ago

“Excellent professional and friendly service. Highly recommended.”

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Posted 3 months ago

Thank you! We are delighted with your feedback and recommendation. Kind regards, Pure Team

Posted 3 months ago

“Very pleased the way they handled my mum. With care. Thank you.”

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Posted 3 months ago

Thank you for taking the time to share this and for rating us with five stars. Kindest regards, Pure Team

Posted 3 months ago

“My husband and I took out pure cremation a few years back, my husband passed and they handled everything and it took all the stress away from me and my family and they delivered my husband ashes back to me, I couldn’t be more thankful for everything they did for me”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re glad we could support you and your family during this time. All the best, Pure Team

Posted 3 months ago

“Every stage of the process was smooth, compassionate and efficient. At a difficult time this is exactly what is needed. A big thank you to all involved.”

Helpful Report

Posted 3 months ago

Thank you for leaving a review. We're glad the process felt straightforward and that you found our team compassionate and efficient. Kind regards, Pure Team

Posted 3 months ago

“Pure cremation has been a very friendly easy process. Highly recommended them.”

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Posted 3 months ago

Thank you for recommending us. It's touching to read your feedback and we're glad that you found our team so friendly. Kind regards, Pure Team

Posted 3 months ago

“Fantastic service. I was kept informed every step of the way. Very friendly staff and all were very helpful and sympathetic after my husband passed away. I wouldn't hesitate to recommend Pure Cremarion to anyone. I have in fact already chosen them for when I myself pass away. Thank You everyone.”

Helpful Report

Posted 3 months ago

Thank you, Debra. It's good to know that you found our service to be fantastic and that you felt informed every step of the way. We also greatly appreciate your recommendations to others. Best wishes, Pure Team

Posted 3 months ago

“Absolutely outstanding service from start to finish so professional and they kept in contact throughout the whole process so dignified from the collection of my father to the return of his ashes the staff are an absolute credit to the company”

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Posted 3 months ago

Thank you so much for your feedback. It's nice to know that our service met your expectations and that you felt supported and cared for throughout. All the best, Pure Team

Posted 3 months ago

“Kind and respectful.”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. Kind regards, Pure Team

Posted 3 months ago

“Highly professional support from the team. Service delivered with compassion and efficiency in equal measure- would highly recommend the service for those who want a ‘ no fuss’ departure.”

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Posted 3 months ago

Thank you for taking the time to share your experience. We’re glad that the support felt professional, compassionate and efficient at all times. Kind regards, Pure Team

Posted 3 months ago

“My mum was call wrong name few times even when dropped off. I was also called my nums name when I was on phone.”

Helpful Report

Posted 3 months ago

We are sorry to read this feedback. This is not the level of care and attention we expect for families using our service, and we take comments like this seriously. We would like the opportunity to look into what happened so we can understand the situation and address it appropriately. As your review was left anonymously, we would be grateful if you could contact us directly at customercare@purecremation.co.uk with your mum’s full name and your preferred contact details. Please include Review in the subject line so we can prioritise your message. Once we have the details, we can review this properly and take any necessary steps to address this internally. Alternatively, you can contact us on 0800 033 7737. Kind regards, Pure Team

Posted 3 months ago

“My Mam changed to this to save money, it was a lot cheaper. Everything went to plan. Me and my sister felt when they took my mother away it felt cold. After having my Mams Ashes buried we found out we could of had her cremation done at our local Crematorium just as cheap. My advice go local”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to know that everything went ahead as planned and that we could carry out your mum’s wishes. We are sorry to read that the transfer into our care felt cold, as this is never how we would want families to feel. Our team takes great care to ensure every loved one is treated with dignity and respect throughout their time in our care, including during the transfer process. Gestures such as bowing when a loved one is placed into our private ambulance are an important part of the respect we aim to show at every stage. We also appreciate your comments regarding local providers. Every family will have different priorities when choosing a funeral service, whether that is location, cost, or the style of care provided. At Pure Cremation, we focus on providing a fully managed service where loved ones remain in the care of the same dedicated team throughout, which many families find reassuring. We will share your feedback with the relevant team for review but if you wish to discuss this in more detail, please don’t hesitate to get in touch with us on 0800 033 7737. Kindest regards, Pure Team

Posted 3 months ago

“Took care of everything and kept me informed”

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Posted 3 months ago

Thank you for sharing your experience with us, Lee, and for rating us with five stars. Kindest regards, Pure Team

Posted 3 months ago

“We have now used Pure for both my Nan & Grandad! As we had such a positive experience with Grandad, we knew we would for Nan too. They helped us all of the way through and treated my Nan on this occasion with the absolute dignity and respect that we could have hoped for. The lovely kind lady who brought Nan home was so patient and answered and questions we had and had a lovely chat with us!”

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Posted 3 months ago

Thank you for taking the time to share your kind words, Rebecca. We’re so glad that both Nan and Grandad received the dignity and respect you hoped for, and that the team supported you every step of the way. Best wishes, Pure Team

Posted 3 months ago

“Remarkable people. Very reassuring, very kind and thoughtful .. The only thing we didn’t like was not having a time or a morning / afternoon/ evening of when cremation took place. It was just the date, which we struggled with the most. But apart from that we could not fault them .”

Helpful Report

Posted 3 months ago

Thank you, Stephanie. We're incredibly touched by your feedback about how kind and thoughtful you found our team. We also apprecaite you sharing your feedback about being provided with the time that the cremation took place. We're very proud of our commitment to providing every family with a confirmed date. However, as with any crematorium, it's not possible to predict the exact moment the cremation will begin. To avoid unnecessary worry or confusion, we’ve decided not to offer approximate times, as they can often change. That being said, your feedback means a lot to us, and we have shared it with the team to review as we continue to look at ways to improve the service we offer. All the best, Pure Team

Posted 3 months ago

“From the first phone call to arrange Mums Cremation & until the day her ashes were brought safely home to me I cannot fault ... pure excellence definitely 10/10 service”

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Posted 3 months ago

Thank you for your wonderful feedback. We're glad to hear you felt supported from the first call, right through to the hand return of the ashes. Kindest regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.9 based on 8,139 reviews