Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,153 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased the way they handled my mum. With care. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this and for rating us with five stars. Kindest regards, Pure Team

Posted 3 months ago

“My husband and I took out pure cremation a few years back, my husband passed and they handled everything and it took all the stress away from me and my family and they delivered my husband ashes back to me, I couldn’t be more thankful for everything they did for me”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We’re glad we could support you and your family during this time. All the best, Pure Team

Posted 3 months ago

“Every stage of the process was smooth, compassionate and efficient. At a difficult time this is exactly what is needed. A big thank you to all involved.”

Helpful Report

Posted 3 months ago

Thank you for leaving a review. We're glad the process felt straightforward and that you found our team compassionate and efficient. Kind regards, Pure Team

Posted 3 months ago

“Pure cremation has been a very friendly easy process. Highly recommended them.”

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Posted 3 months ago

Thank you for recommending us. It's touching to read your feedback and we're glad that you found our team so friendly. Kind regards, Pure Team

Posted 3 months ago

“Fantastic service. I was kept informed every step of the way. Very friendly staff and all were very helpful and sympathetic after my husband passed away. I wouldn't hesitate to recommend Pure Cremarion to anyone. I have in fact already chosen them for when I myself pass away. Thank You everyone.”

Helpful Report

Posted 3 months ago

Thank you, Debra. It's good to know that you found our service to be fantastic and that you felt informed every step of the way. We also greatly appreciate your recommendations to others. Best wishes, Pure Team

Posted 3 months ago

“Absolutely outstanding service from start to finish so professional and they kept in contact throughout the whole process so dignified from the collection of my father to the return of his ashes the staff are an absolute credit to the company”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback. It's nice to know that our service met your expectations and that you felt supported and cared for throughout. All the best, Pure Team

Posted 3 months ago

“Kind and respectful.”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. Kind regards, Pure Team

Posted 3 months ago

“Highly professional support from the team. Service delivered with compassion and efficiency in equal measure- would highly recommend the service for those who want a ‘ no fuss’ departure.”

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Posted 3 months ago

Thank you for taking the time to share your experience. We’re glad that the support felt professional, compassionate and efficient at all times. Kind regards, Pure Team

Posted 3 months ago

“My mum was call wrong name few times even when dropped off. I was also called my nums name when I was on phone.”

Helpful Report

Posted 3 months ago

We are sorry to read this feedback. This is not the level of care and attention we expect for families using our service, and we take comments like this seriously. We would like the opportunity to look into what happened so we can understand the situation and address it appropriately. As your review was left anonymously, we would be grateful if you could contact us directly at customercare@purecremation.co.uk with your mum’s full name and your preferred contact details. Please include Review in the subject line so we can prioritise your message. Once we have the details, we can review this properly and take any necessary steps to address this internally. Alternatively, you can contact us on 0800 033 7737. Kind regards, Pure Team

Posted 3 months ago

“My Mam changed to this to save money, it was a lot cheaper. Everything went to plan. Me and my sister felt when they took my mother away it felt cold. After having my Mams Ashes buried we found out we could of had her cremation done at our local Crematorium just as cheap. My advice go local”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We are pleased to know that everything went ahead as planned and that we could carry out your mum’s wishes. We are sorry to read that the transfer into our care felt cold, as this is never how we would want families to feel. Our team takes great care to ensure every loved one is treated with dignity and respect throughout their time in our care, including during the transfer process. Gestures such as bowing when a loved one is placed into our private ambulance are an important part of the respect we aim to show at every stage. We also appreciate your comments regarding local providers. Every family will have different priorities when choosing a funeral service, whether that is location, cost, or the style of care provided. At Pure Cremation, we focus on providing a fully managed service where loved ones remain in the care of the same dedicated team throughout, which many families find reassuring. We will share your feedback with the relevant team for review but if you wish to discuss this in more detail, please don’t hesitate to get in touch with us on 0800 033 7737. Kindest regards, Pure Team

Posted 3 months ago

“Took care of everything and kept me informed”

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Posted 3 months ago

Thank you for sharing your experience with us, Lee, and for rating us with five stars. Kindest regards, Pure Team

Posted 3 months ago

“We have now used Pure for both my Nan & Grandad! As we had such a positive experience with Grandad, we knew we would for Nan too. They helped us all of the way through and treated my Nan on this occasion with the absolute dignity and respect that we could have hoped for. The lovely kind lady who brought Nan home was so patient and answered and questions we had and had a lovely chat with us!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your kind words, Rebecca. We’re so glad that both Nan and Grandad received the dignity and respect you hoped for, and that the team supported you every step of the way. Best wishes, Pure Team

Posted 3 months ago

“Remarkable people. Very reassuring, very kind and thoughtful .. The only thing we didn’t like was not having a time or a morning / afternoon/ evening of when cremation took place. It was just the date, which we struggled with the most. But apart from that we could not fault them .”

Helpful Report

Posted 3 months ago

Thank you, Stephanie. We're incredibly touched by your feedback about how kind and thoughtful you found our team. We also apprecaite you sharing your feedback about being provided with the time that the cremation took place. We're very proud of our commitment to providing every family with a confirmed date. However, as with any crematorium, it's not possible to predict the exact moment the cremation will begin. To avoid unnecessary worry or confusion, we’ve decided not to offer approximate times, as they can often change. That being said, your feedback means a lot to us, and we have shared it with the team to review as we continue to look at ways to improve the service we offer. All the best, Pure Team

Posted 3 months ago

“From the first phone call to arrange Mums Cremation & until the day her ashes were brought safely home to me I cannot fault ... pure excellence definitely 10/10 service”

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Posted 3 months ago

Thank you for your wonderful feedback. We're glad to hear you felt supported from the first call, right through to the hand return of the ashes. Kindest regards, Pure Team

Posted 3 months ago

“As I was away when my mum passed away, l was convinced everything would be taken care of in an efficient, respectful but kind & thoughtful manner. Even up to yesterday when the ashes were delivered, the family can celebrate my mum’s life.”

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Posted 3 months ago

Thank you for this positive feedback. It's good to know that we could take care of the arrangements while you were away and make sure everything was handled with care and efficiency. Best wishes, Pure Team

Posted 3 months ago

“From the initial notification of moms death everything went smoothly to receiving mom back, there staff we’re professional in every aspect from talking through procedures to getting mom back ,the lady that bought moms ashes to me was caring humble and comforting and good to have someone to discuss this situation I found myself in with knowledgeable answers with a kindly manor was caring perfect .”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this. We’re glad our team could support you professionally and with care throughout. It's also lovely to read how the team member who returned your mum's ashes could provide the comfort and reassurance that you needed. Kind regards, Pure Team

Posted 3 months ago

“I have been favourably impressed by how well Pure Cremation has handled the death of my dearest husband of many years. From the first time l talked to a lovely lady after Colin's death, to when a kindly gentleman delivered my husband's ashes, all has been handled with compassion & sensitivity! Though it has been a very difficult time for myself, Pure Cremation has made this particular journey so straightforward, therefore I would like to say a big Thank you to all involved!”

Helpful Report

Posted 3 months ago

Thank you for sharing your kind words, Janet. We’re glad that our team could support you with compassion and sensitivity during such a difficult time, and that the process felt straightforward. All the best, Pure Team

Posted 3 months ago

“Could not fault the service provided. Very kind and understanding staff, even when ashes where returned it was done with decorum and respect”

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Posted 3 months ago

Thank you for this amazing feedback. We're pleased that the kindness and understanding shown by our team really made a positive difference at this time. Kind regards, Pure Team

Posted 3 months ago

“Explained everything that would happen and stuck to the plan throughout.”

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Posted 3 months ago

Thank you for sharing your experience. It's great to know that our team informed you about everything that was happening and that everything went as promised. Take care, Pure Team

Posted 3 months ago

“From the very first phone call with Rachel she was so kind, understanding, sympathetic and a dame good listener and was extremely good with me when l got so emotional, keeping me updated what was happening with my husband Richard to the extremely nice man that delivered Richard home to me in all Pure Cremation is fantastic”

Pure Cremation 5 star review on 15th May 2026

Helpful Report

Posted 3 months ago

Thank you for sharing such kind words about Rachel and our team. We’re glad she could support you with understanding and empathy, and that Richard was returned home with care. Kindest regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.9 based on 8,153 reviews