Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,196 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My late Dad wanted a direct cremation and we were not sure. However we were so happy he sorted it all out before he passed. It was actually a blessing to not arrange a formal funeral in the midst of grief and admin. Instead we will be celebrating his life in a local restaurant and spreading his ashes in his happy place(s). Pure Cremation has been nothing but respectful, considerate and professional. I would highly recommend.”

Helpful Report

Posted 4 months ago

Thank you for sharing this and telling us about your dad. It’s heartwarming to know that having everything arranged helped ease some of the pressure during such a difficult time. We hope that the celebration of life you have planned brings you comfort through wonderful shared memories. All the best, Pure Team

Posted 4 months ago

“Pure Cremations have been absolutely amazing from start to finish. From the initial phone call to inform them of my mum’s passing, they showed nothing but kindness, compassion, and understanding. Everything was handled with dignity and care, and they kept me informed throughout. Returning my mum’s ashes was done so respectfully, which meant a great deal to me. I would highly recommend them to anyone needing a caring and professional service at such a difficult time.”

Helpful Report

Posted 4 months ago

Thank you for your kind words, Claire. We’re truly honoured to have supported you and glad that everything, from the initial contact to the return of your mum’s ashes, was handled with dignity and care. Kindest regards, Pure Team

Posted 4 months ago

“Pure Cremation were outstanding from start to finish. Their staff were extremely symphathetic, respectful and courteous from when Mum passed until her ashes were returned to us. We were kept well informed every step of the way and supported by them through a difficult time. We cannot thank them enough. Adrian Clarke”

Helpful Report

Posted 4 months ago

Thank you for sharing this and for trusting us with your mum’s care. Keeping families informed and supported really matters to us, so we are glad that made a difference for you during such an emotional time. Best wishes, Pure Team

Posted 4 months ago

“Really efficient and caring”

Helpful Report

Posted 4 months ago

Thank you for sharing this touching feedback with us. Kind regards, Pure Team

Posted 4 months ago

“On the day I rang Wendy Senior was very compassionate and professional and made me feel relaxed that mum was in good hands. The only thing I was upset with was I did ask when I I was told you had mum on the Wednesday and that I could have a bit of notice as to when mum’s committal was but 2 days later I had a call from a lady not Wendy to let me know mums committal was on the following Wednesdaywhich was not very good as a family because there was no funeral we wanted to take dad out so no one was sat at home staring on the process, I couldn’t even get a time it would be. The lady was not cover compassionate at all and I found her attitude very upsetting. My husband also said the lady it was not right the way she spoke to him when she rang our home phone before she rang my mobile Going forward the grieving families do need more notice. Please give that lady a bit more training but Wendy Senior did a great job please pass my thanks to her”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kindest regards, Pure Team

Posted 4 months ago

“Your service went over and above what I imagined. Such sensitive communication each step of my husband's journey. It was comforting and took away any worries I had. My husband's ashes were hand delivered as promised by a lovely lady who I connected with straight away. She was friendly, understanding and re-assuring. I can't thank you enough for the care.”

Helpful Report

Posted 4 months ago

Thank you for your kind words, Elaine. We’re glad our team could offer sensitive, comforting support throughout this difficult time. It's wonderful to hear that you felt comfortable when the ashes were returned by our lovely team member. All the best, Pure Team

Posted 4 months ago

“Great service at a difficult time super support thank you”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words. We're glad we could support you during a difficult time. Kindest regards, Pure Team

Posted 4 months ago

“The service that I received was excellent. They kept in contact every step of the way. I would recommend them to others”

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Posted 4 months ago

Thank you for giving us a five-star rating. Your wonderful feedback and recommendations are greatly appreciated by our entire team. Best wishes, Pure Team

Posted 4 months ago

“From beginning to the end Pure Cremation has been the best. They are so caring with the way they treat you and fully understand your feelings and emotions. The gentleman that brought my husband home to me was wonderful and I thank him and everyone else at Pure Cremation from the bottom of my heart for everything.”

Pure Cremation 5 star review on 23rd January 2026

Helpful Report

Posted 4 months ago

Thank you so much for your heartfelt review. We're glad to hear that you felt cared for at very step by our wonderful team. Kindest regards, Pure Team

Posted 4 months ago

“The service of Pure Cremation is up and beyond 5 stars. From the moment you contact them till after the cremation and delivery of ashes the service is outstanding and very dignified . Everyone we spoke to and met were so pleasant and understanding and everything was done with such dignity and care. A very big thank you to everyone for their help and support during a difficult time.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words. It's wonderful to hear that we could support you with dignity and care during this time. All the best, Pure Team

Posted 4 months ago

“A pleasure to deal with at a stressful time, took care of everything as planned…Amazing”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback. It's good to hear that we could provide the support you needed during this stressful time. Best wishes, Pure Team

Posted 4 months ago

“Unable to find any fault with the service they offer from start to finish.”

Helpful Report

Posted 4 months ago

Thank you very much for taking the time to share this. We're pleased you were happy with the service provided from start to finish. Kindest regards, Pure Team

Posted 4 months ago

“Pure Cremations dealt with me with dignity and respect. I cannot fault their service from start to finish.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. Your kind words mean the world to us. Best wishes, Pure Team

Posted 4 months ago

“Professional and caring with a very easy process.”

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Posted 4 months ago

Thank you for your kind words. We’re glad to hear you found the process professional, caring, and straightforward. Best wishes, Pure Team

Posted 4 months ago

“My experience with Pure Creamation has been just perfect. Kept informed at every stage of proceedings. Wonderful staff and the lady who bought my husband's ashes back was so kind and gentle. I highly recommend then.”

Helpful Report

Posted 4 months ago

Thank you very much for your feedback. It's great to know you felt informed at every step and supported by our caring team when we returned the ashes home. All the best, Pure Team

Posted 4 months ago

“From the very first call from Pure Cremation just an hour afterwe lost our family member, to the moment when the ashes were returned to us, the caring, considerate interactions with everyone at Pure Cremation were second to none. Communication was clear and timely; the whole process was very effective and enabled us to have time to grieve without additional concerns about arrangements.”

Helpful Report

Posted 4 months ago

Thank you for this touching review. We’re really glad to hear that our team was able to support you with clear communication and care during such a difficult time. Kindest regards, Pure Team

Posted 4 months ago

“Very easy, no complications and was dealt with the utmost dignity. And was a quick process from the initial telephone conversation to the returning of my mums ashes. Thank you so very much for all you did for myself and my family.”

Pure Cremation 5 star review on 22nd January 2026

Helpful Report

Posted 4 months ago

Thank you for sharing this wonderful feedback. We are really glad everything felt straightforward. Thank you for trusting us at such an important time and for your kind words about the care we provided to you and your family. Best wishes, Pure Team

Posted 4 months ago

“Couldant have been better service and very easy 2 deal with i would 100 percent recomend pure cremation”

Helpful Report

Posted 4 months ago

Thank you so much for your review. It's good to hear that you were pleased with the service provided by our caring team. Your recommendations mean the world to us. Kindest regards, Pure Team

Posted 4 months ago

“We were very impressed, they were extremely professional and very caring all through the process. We would highly recommend them to anybody.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share this with us. We greatly appreciate your five-star rating and recommendation. All the best, Pure Team

Posted 4 months ago

“The staff at Pure Cremation were professional, helpful, polite and sensative to the needs of the family at a time when a friendly and caring voice made all the difference. The arrangements went smoothly without any fuss. Thank you.”

Helpful Report

Posted 4 months ago

Thank you for your lovely feedback. We’re so glad we could support your family’s needs during such a difficult time. It means a lot to us that the arrangements went smoothly for you. Kindest regards, Pure Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 7,196 reviews