Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,057 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Pure Cremation were lovely, so kind ,considerate and helpful. From the first person I spoke to on the phone after Mum died at home, to the staff who collected her.Treating her and me with gentleness and compassion. I had my own customer adviser and password that made easy so did not have to go through the same information every time. No question I asked was to much trouble. The young man that brought Mum home was lovely, stopped for a chat ,not just a delivery to be dropped off. I must say at first I was not sure if going for just a cremation was the what I should have gone for or the more traditional method. Mum had been ill for quite some time,she didn't like funerals. Using Pure Cremation I'm giving the money she saved to give to charities she supported to do some good in her name.( think she would of liked that.) Once thanks to all staff at Pure.”

Helpful Report

Posted 8 months ago

Thank you for your touching review of our service. It’s great to know that at every step, from the first phone call to the collection of your mum, felt personal and gentle. We strive to make sure every detail is taken care of with the utmost respect, and we’re so glad that the experience reflected that. We also love that your mum’s legacy will live on through the charitable contributions made in her name – such a meaningful way to honour her. Take care, Pure Cremation Team

Posted 8 months ago

“Such amazing people work for this company, made everything so easy for us. Thank you everything you did for my father”

Pure Cremation 5 star review on 20th April 2025

Helpful Report

Posted 8 months ago

Thank you for your kind words, Shaun. We're pleased that we could make such a difficult time a little easier for you. Kindest regards, Pure Cremation Team

Posted 8 months ago

“A wonderful team of professional staff that help you navigate the whole process of cremation. I used Pure Cremation for my Mum who didn't want any fuss when it came to her passing and she certainly didn't want the expense; the cost was less than half of the usual fees from a high street funeral director. I would recommend this company to anyone that wants to, like us, celebrate the life of a loved one in the comfort of our homes rather than at a crematorium.”

Helpful Report

Posted 8 months ago

Thank you so much for sharing your experience with us. We’re so glad to hear that our team could help guide you through the process with care and professionalism. It’s an honour to have been able to support you with your mum’s wishes. Best wishes, Pure Cremation Team

Posted 8 months ago

“Very professional,Kept me informed all the way”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. Your feedback is so important to us and we're pleased you felt informed at every step. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Well what can I say. Pure cremation were the best very helpful and sincere ❤️ with helping me with my mum's arrangements. And is very affordable too. I would definitely recommend pure cremation for an one wishing to use them.”

Helpful Report

Posted 8 months ago

Thank you for your wonderful review. We're so glad we could support you with your mum's arrangements. Your recommendation means so much to us! Best wishes, Pure Cremation Team

Posted 8 months ago

“Very professional helpful answered all my questions highly recommended”

Helpful Report

Posted 8 months ago

Thank you so much for your positive feedback and recommendation. All the best, Pure Cremation Team

Posted 8 months ago

“I cannot recommend this company highly enough. All the people I came into contact with by phone, message or in person, were professional and had great empathy. When there was a delay in my receiving paperwork from the GP, the staff at Pure Cremation stepped in, even emailing the Practice on my behalf. Thank you very much for making this difficult experience as pain free as possible.”

Helpful Report

Posted 8 months ago

Thank you so much for your thoughtful review. We’re truly touched by your kind words. We understand how challenging it can be to navigate everything after a loss, so we’re glad our team could provide the support and empathy you needed. Take care, Pure Cremation Team

Posted 8 months ago

“Right from the start they handled my mother in law death and cremation with compassion but were friendly and polite and professional and helpful all at the same time and explained everything and answered all my questions. They didn't rush me to pay but we as a family knew it was her final wish so they made it easy and smooth to arrange!”

Helpful Report

Posted 8 months ago

Thank you so much for sharing your experience with us. It’s wonderful to know that we could make the process easier and more straightforward for you and your family. Best wishes, Pure Cremation Team

Posted 8 months ago

“Thank you for taking care of our loved one in this difficult situation, really lovely and polite.”

Helpful Report

Posted 8 months ago

Thank you for your touching words. It was our privilege to support you. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Was very good and I am grateful for the way they took care of my mother”

Helpful Report

Posted 8 months ago

Thank you, Samantha, for your heartfelt review. It truly was an honour to care for your mother and to support you. All the very best, Pure Cremation Team

Posted 8 months ago

“The service I have received has been impecable. Kept informed every step of the way. So professional which I appreciated. Not much more to say couldn't ask for better service communications excellent.”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful feedback. It's good to know that you felt well-informed and supported every step of the way. Kindest regards, Pure Cremation Team

Posted 8 months ago

“I would highly recommend pure they took all the stress out of an already awful time, from beginning to end everyone who I dealt with at pure were lovely.”

Helpful Report

Posted 8 months ago

Thank you so much for your kind recommendation. It means a lot to us to know that every member of our team made a positive impact, and we’re grateful for the trust you placed in us. Best wishes, Pure Cremation Team

Posted 8 months ago

“From me taking out the plan to Pure Cremation dealing with my mothers passing 2 years later the service provided was everything I hoped it would be. The initial process was very easy to do and all telephone contact was polite efficient and sympathetic. When my mother passed away all contact was of the same high standard with everything explained in a thoughtful manner. After the service the ashes were delivered according to our instructions. Everything from start to finish was excellent.”

Helpful Report

Posted 8 months ago

Thank you so much for your lovely feedback. Your kind words and recognition of our service mean a great deal to us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Excellent thank you.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback, Kevin. It is truly appreciated. Kind regards, Pure Cremation Team

Posted 8 months ago

“Always willing to helping in a very dignified way.All is explained in phone calls.This is the second time I have used pure creations and have already recommended to others.”

Helpful Report

Posted 8 months ago

Thank you for your great review. We're truly grateful for your continued confidence in our service. All the best, Pure Cremation Team

Posted 8 months ago

“Very kind and thoughtful. Helpful and reassuring staff. They answered all questions I had as I'd never dealt with anything like this before. Between myself and my husband we are considering making a plan for our family to arrange Pure Cremations when our time comes.”

Helpful Report

Posted 8 months ago

Thank you so much for your kind words, Teresa. We’re glad that we could provide the support and reassurance you and your husband needed. Take care, Pure Cremation Team

Posted 8 months ago

“Very professional but kind and sympathetic would highly recommend your services”

Helpful Report

Posted 8 months ago

Thank you, your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Best wishes, Pure Cremation Team

Posted 8 months ago

“I would most definitely recommend your company. Everyone that I have come into contact with either over the phone or face to face have all been so respectful and supportive. Nothing has been too much trouble...what you need and want when in the depth of raw grief. Thankyou.”

Helpful Report

Posted 8 months ago

Thank you for your recommendation and for taking the time to share your experience. We’re truly touched by your feedback and so glad that you felt supported and respected throughout. All the best, Pure Cremation Team

Posted 8 months ago

“What can say but abig thank you for looking after Jill for me thank you”

Helpful Report

Posted 8 months ago

Thank you for your touching feedback. It was a privilege to take care of Jill, and we’re truly grateful for the trust you placed in us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Excellent customer service from start to finish from Pure Cremation. Kindness, thoughtfulness, detailed explanation as to process. Kept in the loop with what was happening step by step. What made it special was the hand delivery of the ashes, was a lovely touch. Price excellent. Thank you!! 😀”

Helpful Report

Posted 8 months ago

Thank you so much for your lovely feedback. We're so pleased to hear that you felt supported and well-informed every step of the way. Kindness and clarity are at the heart of what we do, and it's wonderful to know that came through in your experience. Take care, Pure Cremation Team

Posted 8 months ago

Pure Cremation is rated 4.8 based on 6,057 reviews