Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,120 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used this type of funeral plan. Very professional, polite and explained the process from start to finish. Hand delivered my family ashes.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful words. We're glad the team could support you with professionalism and care during this time. Kind regards, Pure Team

Posted 3 months ago

“Exceptional service was kept informed about everything from when my cousin's body was collected, and the cremation date to when his ashes would be returned.”

Helpful Report

Posted 3 months ago

Thank you, Christopher. It is good to know that the regular communication helped provide reassurance at each stage. Kindest regards, Pure Team

Posted 3 months ago

“PC did it all, including sorting out all of the problems that the NHS created that could have caused a real headache. Thank you from the bottom of my heart X”

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Posted 3 months ago

Thank you for sharing your experience with others. It's good to know that you felt everything was in good hands and that we could take care of any hiccups along the way. Kind regards, Pure Team

Posted 3 months ago

“My sister chose pure cremation, I was a bit sceptical but it was her choice, but I can honestly say they have been absolutely amazing with Matthew keeping me up to date with everything”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad that you felt supported by Matthew with regular updates at every stage. All the best, Pure Team

Posted 3 months ago

“It is the second time I have used your services once again the care and help given by all at Pure Cremation was excellent.”

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Posted 3 months ago

Thank you for your review and for trusting us again. It’s really good to know that you felt cared for and that our team provided excellent support at every step. Kind regards, Pure Team

Posted 3 months ago

“We were so impressed by the service we received, all the team were most compassionate and caring right through to delivering the ashes back to us. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your review. It's wonderful to know that you were impressed by the compassionate service you received from us. Kindest regards, Pure Team

Posted 3 months ago

“Just amazing... Made everything so easy at a really difficult time for my family”

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Posted 3 months ago

Thank you for this five star feedback. It's lovely to know that we could make this difficult time a little easier for your family. Best wishes, Pure Team

Posted 3 months ago

“At every stage, your colleagues at Pure Cremation were courteous and sensitive in the treatment of our family's loss of our treasured, precious husband and father. We were prompted by friends to use your caring service and I will be recommending you to anyone who expresses a wish to use a direct cremation for their own loved one.”

Helpful Report

Posted 3 months ago

Thank you very much for sharing this feedback with us. It's great to know that you found our team to be sensitive to your families needs and corteous at all times. All the best, Pure Team

Posted 3 months ago

“The experience was excellent from beginning to end . I was made to feel that my loved one was special and that they cared about us both . The Ashes were Beautifully presented and the unexpected touch of the ceramic disc that had been placed in my loved ones hand and then inserted into the top of the Urn made everything so much more moving and special. Thank you”

Helpful Report

Posted 3 months ago

Thank you for sharing such a thoughtful review. We are truly pleased to read that your experience felt excellent from beginning to end and that our team helped you feel your loved one was cared for with dignity and respect. All the best, Pure Team

Posted 3 months ago

“Excellent support at a time when needed.”

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Posted 3 months ago

Thank you for your positive feedback. It has been an honour to support you at this time. Kind regards, Pure Team

Posted 3 months ago

“Everything was taken care of regarding dad's cremation and I'm very grateful to Pure Cremations for dealing with the process in a kind, professional manner. I would highly recommend Pure Cremations to anyone thinking of taking out a plan. Kind regards Chad”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this, Chad. We are pleased to read that everything was taken care of for your dad and that you felt supported through the process. Best wishes, Pure Team

Posted 3 months ago

“The team were very caring and kept in touch on all aspects of the cremation. Much appreciated.”

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Posted 3 months ago

Thank you for taking the time to share your experience. We're glad you felt informed at every step by our caring team. Kindest regards, Pure Team

Posted 3 months ago

“Absolutely brilliant. Attentive, assured, warm and considerate. I cannot praise Pure Cremations high enough. No issues. There if you wanted them but allowed you the time and space to grieve. From the first contact with Matt to the delivery of the ashes. THANK YOU.”

Helpful Report

Posted 3 months ago

Thank you! We are very grateful for this lovely feedback and glad that you felt so supported by our team. It's also nice to know that you felt we struck the right balance of being there when you needed us, but also allowing you that time to grieve for your loved one. All the best, Pure Team

Posted 3 months ago

“Sometimes when you see the adverts for things, they don't always deliver on everything. Not so, Pure Cremation, they have been wonderful through the whole process and kind and caring in the most difficult of circumstances. I cannot rate them highly enough. And when they say hand deliver - they really are hand delivered with kindness and respect. FIVE STARS.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share such kind feedback. We are really pleased to read that you felt supported throughout the arrangements and that the service met your expectations in every way. Take care, Pure Team

Posted 3 months ago

“Excellent service from start to finish from speaking to the people on the phone to the lady that brought dad home to me, all went above and beyond”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this. We’re so pleased that you felt supported from start to finish and that every team member went above and beyond. Kind regards, Pure Team

Posted 3 months ago

“More than happy with pure cremation. They made a very difficult time easy and reassuring from the start. I can't thank them enough. Linda”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Linda. We’re truly glad to know we could make a difficult time feel easier and more reassuring for you. All the best, Pure Team

Posted 3 months ago

“Absolutely beautiful, respect from beginning to end”

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Posted 3 months ago

Thank you for your positive feedback. It's good to know you felt treated with respect from start to finish. Best wishes, Pure Team

Posted 3 months ago

“Can’t fault Pure Cremation from start to finish. The staff we spoke to on the phone were always friendly and helpful. Mark who brought my brothers ashes was superb. What a lovely fellow. I was also surprised how the ashes came in a nice container which is biodegradable which is great. I would thoroughly recommend Pure Cremation to those who was thinking about this service. Thank you once again for such a smooth journey”

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Posted 3 months ago

Thank you for your lovely feedback, Angela. We’re so glad you felt supported by our caring team. Kind regards, Pure Team

Posted 3 months ago

“iwhas kept informed at every stage.plus on retuning the ashes to me.this was done down to the word and on time.allso very polite lady who delivered them to.first class all the way thank u so much.”

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Posted 3 months ago

Thank you for this thoughtful feeback, Trevor. It's great to know that everything was handled effcitently and you felt informed about what to expect. Kind regards, Pure Team

Posted 3 months ago

“A very caring and considerate service at a time when you need it. Little concerned about the time it took from collection to delivering the ashes 4 1/2 weeks but I understand there could have been a hold up with information filtering through the porcedure.”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback. We are pleased to read that you found the service caring and considerate at such an important time. We also appreciate your comments regarding the time taken for the return of the ashes. This has been shared with the relevant team for review to see if everything was managed as expected. If you would like to discuss this with our team, please feel free to get in touch with us on 0800 033 7737. Kindest regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.9 based on 8,120 reviews