Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,738 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At a very difficult time, I cannot compliment Pure Cremation Ltd enough - every member of staff I encountered were understanding, compassionate and thoroughly professional. Recommended.”

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Posted 2 months ago

Thank you, for your kind words and recommendation. We're grateful that we could provide the understanding and compassion you needed. Kindest regards, Team Pure Cremation

Posted 2 months ago

“I lost my son and pure cremation were very helpful and polite”

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Posted 2 months ago

Thank you so much. We're so glad to hear that our team was able to support you during such a this time. Best wishes, Team Pure Cremation

Posted 2 months ago

“The service I received from pure cremation for my late wife could not have been better every one I spoke to were very polite and helpful The collection was very dignified also the delivery of my wife ashes”

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Posted 2 months ago

Thank you, Desmond, for your wonderful review. We are delighted that you had a positive experience with our team. All the best, Team Pure Cremation

Posted 2 months ago

“Exalent service”

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Posted 2 months ago

Thank you for your positive review. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I would like to thank everyone at Pure Cremation for taking care of my late mother. They couldn't be more helpful and caring from the initial phone call to inform them about her passing, collection, and a liasing contact to delivery of ashes. Thank you .”

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Posted 2 months ago

Thank you so much for your kind words and for taking the time to share your experience with us. Take care, Pure Cremation Team

Posted 2 months ago

“Absolutely fantastic service under the circumstances, the two gentlemen that attended were very helpful and sympathetic and as a whole PureCremation were very respectful with everything going on. Obviously nobody plans or expects for the worst to happen but PureCremation helped ease any overwhelming stresses with regarding "what happens next".”

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Posted 2 months ago

Thank you so much for sharing your experience. It’s never easy losing a loved one, but we’re pleased we could take some of the weight off your shoulders and guide you through all the steps with care and support. Best wishes, Pure Cremation Team

Posted 2 months ago

“Mum was cremated in March 2025. The service and communication you gave to me at such a sad time was wonderful. From the moment I first spoke to you, to the very time you collected Mum, you updated us every step of the way. Your communication with us made things so much easier to deal with. When you returned Mums ashes back to our home in person, your thoughfulness went above and beyond.. from the bottom of my heart...thank you x”

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Posted 2 months ago

Thank you so much for your incredibly kind words. It's good to know that our communication and care made things a little easier for you. All the very best, Pure Cremation Team

Posted 2 months ago

“My Mother chose to set up a pre-paid Pure Cremation plan about two years ago when she had to move into a nursing home due to a sudden decline in her health. Sadly the plan had to be used in April, but from the very first phone call right through to Mum being bought back to me, the care and professionalism shown by everyone involved was just outstanding. I was kept informed every step of the way, and the experience managed to somehow feel personal which was nice for me. I honestly could not fault anything at all, and have been recommending you to everyone!”

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Posted 2 months ago

Thank you so much for your touching feedback. We’re incredibly grateful for your trust and your recommendation. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Very simple process when you are at your most vulnerable. Didn't always need the reassurance calls but I 'm sure other customers appreciate this. Thank you”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We’re glad that the process felt simple and straightforward during such a vulnerable time. We also appreciate your thoughts regarding the reassurance calls throughout the arrangements, and we’ll definitely take this on board. Best wishes, Pure Cremation Team

Posted 2 months ago

“After we decided to use Pure Cremation and really a bit unsure if it was the right thing to do. We then found out how popular it was in the familky and others who already had their Pure Cremation Plans. It took all the stress and worry and a funeral not that everyone agreed with our choice.”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us. We are pleased that we could help take away the stress and worry for you all. It’s an honour to have supported you, and we truly appreciate you putting your trust in us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure professionilism from start to finish .The team who collected her from us were so respectful and helpful , the office team were amazing no rush just allowed is to do in our own time, full correspondance with us throughout the process and took away sny stress you would of had with a normal buriel Let is know the commital day so we could remember privately as a family and then delivered her back to us in the most beautiful floral casket . I cannot reccomend them highly enough def the company i would chose instead of a normal buriel .Now we can scatter her ashes as her wish in her favourite spot and we can cekebrate her wonderful 91 years . Thankyou to all the team at pure Cremation”

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Posted 2 months ago

Thank you so much for your incredibly kind and thoughtful words. It's wonderful to know that we could support you in a way that felt respectful and in line with your mum’s wishes. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Pure cremation handled my mum’s cremation with discretion, empathy, efficiently and made the process seamless. The team were at the end of the phone every step of the way and put our family at ease throughout the whole process. Thank you”

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Posted 2 months ago

Thank you for your kind words. We're glad we could help make things feel a little easier and offer you comfort during this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Good especially the lady who I spoke to at the beginning. She kept me fully informed of what was going on and helped me to answer some questions about closure. I would like to have been told that the cremation have taken place and roughly when it was done through an email at the end of the day. Had no tracking of ashes but phonecall with a 2 hour window.”

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Posted 2 months ago

Thank you so much for your positive feedback about our team, it truly means a lot to us. We're very proud of our commitment to providing every family with a confirmed committal date. However, as with any crematorium, it's not possible to predict the exact moment the committal will begin. To avoid causing unnecessary worry or confusion, we’ve made the decision not to offer approximate times, as these can often change. However, we genuinely appreciate your feedback and will take it on board as we continue to review and improve our service. We're also very sorry to learn that you didn’t receive the email allowing you to track the return of your loved one’s ashes. We will look into this to understand what went wrong and ensure it’s addressed. All the very best, Pure Cremation Team

Posted 2 months ago

“Dan Marsden, an Outbound Customer Service employee, was a fantastic support to my family following the recent loss of my mother. He went over and above his remit to ensure my family were fully supported throughout this difficult process process.”

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Posted 2 months ago

Thank you very much for your kind words and for sharing your experience. It means a lot to us to know that Dan and the team were able to support you and your family. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure cremation were very sensitive and respectful at all times.”

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Posted 2 months ago

Thank you for your touching review. All the best, Pure Cremation Team

Posted 2 months ago

“I am very pleased with the customer service at Pure Cremation. They kept me informed by phone and emails for all the various stages. They were excellent and I fully recommend them without hesitation. Phil Noble Rotherham, South Yorkshire”

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Posted 2 months ago

Thank you for your kind words. We're thrilled that you felt well-informed and supported throughout. Best wishes, Pure Cremation Team

Posted 2 months ago

“From first contact pure cremations we're very professional and caring , explaining everything that was needed to be done and made everything so easy to understand and how to contact”

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Posted 2 months ago

Thank you for your wonderful review, Anita. It means a lot to us to know that you found our approach professional and caring during this time. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Everyone was dignified and understanding. Communication was excellent, talking me through the whole of the process.”

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Posted 2 months ago

Thank you so much for sharing your kind feedback. It truly means a great deal to know you felt supported and understood throughout. Our team always aims to care for every family with the same compassion and respect we’d want for our own and it’s heartening to know we were able to provide that for you. All the best, Pure Cremation Team

Posted 2 months ago

“From start to finish the whole process was handled so professionally. Pure Cremation were very thorough and helped us all the way. Nothing was too much trouble and I would have no hesitation in recommending them.”

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Posted 2 months ago

Thank you for sharing your experience. We're pleased to know that having one dedicated point of contact helped provide clarity and comfort; that's exactly the level of care we strive for. It's also good to know that you would recommend our service to others. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Once everything was in the system, the process was smooth and relatively straightforward. Staff were helpful and things progressed without issue from that point on. However, I do feel that more care needs to be taken at the very beginning—especially during those first phone calls with families. Some of the questions asked felt unnecessarily intrusive or insensitive in the moment, such as the deceased’s weight, height, or past occupation, which didn’t seem immediately relevant or appropriate at such a difficult time. This initial interaction would my entire family recommending pure cremations - especially given one funeral home wouldnt take the body because of pure cremations. It would also be really helpful if policyholders were made more aware of what actually happens when someone passes—particularly at night. For example, if someone dies overnight, collection may not happen until the following day. And if the death occurs in a hospice and a coroner needs to be involved, you may find there’s no on-site mortuary, which means families must arrange temporary cover through a funeral home themselves. These are important details that can help avoid confusion and distress at an already overwhelming time. In summary: a good service once underway, but the initial contact experience and clarity around real-world scenarios could be improved.”

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Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 5,738 reviews