Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,031 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th May 2026

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mother decided to use Pure Cremation for her final journey. She didn’t mention it until she had done it and I wasn’t sure if it was why I would have chosen for her. Now the day came when we needed to call Pure Cremation and so I made the call. Well from that first call until Mums ashes were returned last week the whole team were very caring and professional. Every step of the way we were informed and updated in a kind and caring way. On reflection I would whole heartedly recommend Pure Cremation and although it might not be everyone’s option, if you’re considering it they are excellent 10/10 thanks to all the team.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re so glad that the care and professionalism of the team stood out. It's also lovely to know that you would recommend Pure wholeheartedly to others. Best wishes, Pure Team

Posted 1 month ago

“resonable priced - easy to arrange - no fuss - just what a lot of people want these days”

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Posted 1 month ago

Thank you for taking the time to share your thoughts and positive feedback. Kind regards, Pure Team

Posted 1 month ago

“Professonial, and empathetic. Excellent service from start to finish. I cant find anyting to say that is negative about my experience of Pure Cremation. The customer service is probably the best that I have ever received.”

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Posted 1 month ago

Thank you, it means a lot to read such positive feedback. Knowing that you felt supported throughout and that the service stood out to you in such a way is great to read. All the best, Pure Team

Posted 1 month ago

“I recently lost my Dad and my best friend, he was amazing. Pure Cremation treated him with so much respect and myself with kindness, They have such wonderful caring staff from the very start to the end. There are only certain people that have so much care, and Pure Cremation have chose them, and one last thing, i asked the lady who bought my Dads ashes home, how she managed her job, her answer "its a privilege" i think all the staff must be the same. Thank you Julie Daughter of Robert Daglish”

Helpful Report

Posted 1 month ago

Thank you for your review. It means a great deal to read how well he was cared for and how supported you felt throughout. What you shared about the colleague who returned your Dad’s ashes is especially touching. That feeling of it being a privilege is something all of the team carries with them every day. Thank you again for your kind words; they will mean a lot to everyone involved. Best wishes, Pure Team

Posted 1 month ago

“Excellent service, extremely professional, kind , understanding and empathetic. Donna and Laura were amazing throughout.”

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Posted 1 month ago

Thank you, it's really lovely to read this. Donna and Laura will be so pleased to know the difference they made. Kindest regards, Pure Team

Posted 1 month ago

“Good communication throughout”

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Posted 1 month ago

Thank you for this positive feedback. Kindest regards, Pure Team

Posted 1 month ago

“Very professional service and compassionate manner shown at all times”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re glad to hear that you found our team professional and compassionate at every step. All the best, Pure Team

Posted 1 month ago

“Hi still waiting for my £50 gift card”

Helpful Report

Posted 1 month ago

Thank you for bringing this to our attention. We're sorry to read that you haven't received your gift card. We've raised this with our team to look into and they will get in touch shortly. If you need to speak with us in the meantime, please don't hesitate to call us on 0800 033 7737 or you can email us at customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 1 month ago

“Very polite staff. Good communication. Really nice staff. Very thoughtful. 5*.”

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Posted 1 month ago

Thank you for this lovely feedback and 5-star rating. All the best, Pure Team

Posted 1 month ago

“The service seemed excellent in every way. Very respectful and very professional, kind, knowledgeable, and sensitive.”

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Posted 1 month ago

Thank you for taking the time to leave a review. It's good to know that you found our team to be kind and respectful throughout. Kindest regards, Pure Team

Posted 1 month ago

“Friendly, easy, heart felt staff. I recommend Pure cremation they made the whole sad process easy.”

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Posted 1 month ago

Thank you, Karen. We greatly appreciate your wonderful feedback and recommendation. Best wishes, Pure Team

Posted 1 month ago

“Having to use pure cremation for the 2nd time I already know I was going to be looked after. Such kind and friendly advice with guidance all the way through such a heart breaking time,”

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Posted 1 month ago

Thank you for rating us with 5 stars. We’re pleased that you felt truly looked after again and that our guidance helped during this time. Kindest regards, Pure Team

Posted 1 month ago

“My Dad and I were very happy with the service we received. The people that helped us were very kind and considerate. We would certainly recommend Pure Cremation.”

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Posted 1 month ago

Thank you for taking the time to share your feedback. It's lovely to know that you found our team so kind and considerate. Best wishes, Pure Team

Posted 1 month ago

“Pure cremation kept in touch with me when my loved one passed they let me know when the y had him and let me know the dates of comital and the home coming very good had respect and dignity”

Helpful Report

Posted 1 month ago

Thank you for your touching words. We’re glad we could keep you informed at every step. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremation Wonderful, the service is tip top, starf very under standing.”

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Posted 1 month ago

Thank you for your wonderful feedback. We’re glad you found our service tip-top and the team could provide the understanding you need. Kindest regards, Pure Team

Posted 1 month ago

“I have been very impressed with the care and attention to detail when dealing with Pure cremation . A very professional service from all those who assisted me.”

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Posted 1 month ago

Thank you for this amazing feedback. It's really nice to know that you were impressed by the care and attention to detail provided by our team. All the best, Pure Team

Posted 1 month ago

“From start to finish everything was perfect and well informed thank you very much”

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Posted 1 month ago

Thank you for your positive feedback. It's lovely to read that you felt everything was handled perfectly. Best wishes, Pure Team

Posted 1 month ago

“Very pleased with Pure Cremation, did a very good job”

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Posted 1 month ago

Thank you for taking the time to share your experience with others. Best wishes, Pure Team

Posted 1 month ago

“Mum organised and purchased a pure cremation in 2023. We found it a great comfort that we were following her wishes when we had to make the call to pure cremation following her passing. From the first phone call to receiving the ashes in person the process was respectful and informed. Communication was very good via phone and the lady that delivered mum’s ashes back to us was very lovely and kind. We would recommend, Many Thanks”

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Posted 1 month ago

Thank you for your lovely feedback and recommendation. We're pleased that you felt informed with the regular communication at each step. Kindest regards, Pure Team

Posted 1 month ago

“We are extremely grateful for the services of Pure Cremation in the way that they dealt with our recent bereavement. Totally impressed by the service received in particular the regular contacts and updates. The empathy displayed by Pure Cremation staff every time we engaged was remarkable. We would very highly recommend Pure Cremation to anyone wishing or thinking of using their services.”

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Posted 1 month ago

Thank you for taking the time to leave a review. We’re truly grateful for your kind words and are pleased that our team’s compassion and regular updates provided some comfort during this time. All the best, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 7,031 reviews