Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,226 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation is an exemplary service at a time when this is so needed. I felt confident that my late wife’s body was being looked after in a respectful, caring way and it really mattered to me that there was a facility for me to be able to choose music and send a message in my own voice for her as she was cremated. They kept me informed at key times and overall, during what is indubitably the worst time of my life, I wasn’t needing to chase up anything, as is so often the case elsewhere. The tone of the people who phoned me was warm and respectful ,which is so important at this time, and again, is quite often not the case when having to deal with the plethora of administrative tasks that are necessary at the worst of times. Overall, I would very much recommend this company when your loved one dies, if this is the version you want.”

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Posted 1 month ago

Thank you, Cordelia, for your heartfelt and thoughtful review. We are truly honored to have been entrusted with your late wife's care during this time. All the best, Pure Cremation Team

Posted 1 month ago

“Absolutely perfect from start to finish to finish . Caring staff treated with respect at such a difficult time.”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with us. Your feedback reinforces our commitment to delivering the best possible service. Best wishes, Pure Cremation Team

Posted 1 month ago

“Staff very kind and caring. Kept up to date with all arrangements.”

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Posted 1 month ago

Thank you for your wonderful review. We're so pleased to hear that we could provide the kindness and care you needed, keeping you informed throughout the process. Your feedback is truly appreciated, and we're grateful to have been able to support you during this time. Best wishes, Pure Cremation Team

Posted 1 month ago

“I found Pure Cremation staff to be helpful , kind, and respectful following the death of my husband. At a time when every thing feels too much to bear the support was there to help get through.”

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Posted 1 month ago

Thank you for your touching review. We are glad that our team were able to offer you the support and kindness you needed during such a difficult time. Your words mean a lot to us, and we're very grateful for your feedback. Take care, Pure Cremation Team

Posted 1 month ago

“Pure cremation were compassionate and kept us informed. Very dignified. Only thing I would suggest is that the person who wants the pure cremation nominates a family member/friend that Pure cremation can talk to about the process beforehand because I found it all very strange. Would have been good to discuss it with my dad before he passed because I'm pretty sure he didn't know what it entailed. Doubt he knew he'd be going to Andover and that no-one was allowed to attend unless they paid for it.”

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Posted 1 month ago

Thank you for your kind feedback. It's good to know you felt well-informed at every stage and supported by our caring team. When someone buys a Pure plan, they can nominate someone to be the person we should talk to about arrangements, however, it would be down to the plan holder to provide this information to us either at the time of setting up the plan or at a later date. At Pure Cremation we are always open and upfront about what our services include, as transparency is key to allowing loved ones to make well-informed decisions. We also encourage Plan Holders to speak with their families so that they are aware of what to expect at the time. Best wishes, Pure Cremation Team

Posted 1 month ago

“My Husband and I had wonderful help and full information from Chris Pike at Pure Cremation last week, nothing was too much trouble,he went above and beyond. Our full paperwork came this morning too. It's totally the best decision we made,we only have our State pension,and live in rented accommodation,it has given us great peace of mind and at SUCH an affordable price too. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for your kind and thoughtful feedback. We’re delighted to hear that Chris was able to provide you with the support and information you needed. Knowing that you've found peace of mind with your decision truly means a lot to us. All the best, Pure Cremation Team

Posted 1 month ago

“Excellent service with comforting communication knowing your loved one is dealt with ease”

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Posted 1 month ago

Thank you for your wonderful review, Tina. We are so glad to hear that our service and communication provided you with comfort during this time. Best wishes, Pure Cremation Team

Posted 1 month ago

“Extremely respectful and professional very compassionate in the circumstances would definetly recommend”

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Posted 1 month ago

Thank you for your heartfelt review. We truly appreciate your recommendation. Best wishes, Pure Cremation Team

Posted 1 month ago

“Not a service I would would use again - personally.”

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Posted 1 month ago

Thank you for taking the time to leave a review. We are concerned to hear of your experience a senior manager will review the arrangements in detail and will be in contact directly. If there is anything we can do in the meantime, please let us know. You can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service. Helpful at all points”

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Posted 1 month ago

Thank you for taking the time to leave a review and sharing your fantastic feedback with us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Apart from the bad timing of advertising special offers for £50 off at such a sensitive time, and I don't know what you could do about it given that you are a private business, the actual service, and the responses over the phone were faultless. Thank you so much for that Yours with many thanks Bob Leete.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. It's great to know we could provide you with a faultless service at this time. However, we are very sorry to learn that you received marketing correspondence during the arrangements for your loved one. We understand how upsetting this must have been for you and want to assure you that we take your concerns seriously. We will look into how this happened and then reach out to you directly via email. If there is anything more we can do in the meantime, please let us know. You can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kindest regards, Pure Cremation Team

Posted 1 month ago

“pure cremation were brilliant they helped me through the entire process of cremation and kept me upto date with where the process was upto. many thanks for helping us at this sad time. best regards val”

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Posted 1 month ago

Thank you for your wonderful review. We appreciate your positive feedback, and we're glad our support made a difference to you at this time. All the best, Pure Cremation Team

Posted 1 month ago

“I dealt with Gail at the Scottish branch of Pure Cremations ( East Kilbride ) who helped me arrange the direct cremation of my husband with empathy & dignity. Ian who brought my husbands ashes back to me was professional in his role. I would totally recommend this service .”

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Posted 1 month ago

Thank you so much for your feedback. Your recommendation means the world to our entire team. Best wishes, Pure Cremation Team

Posted 1 month ago

“It was my mums choice to use Pure Cremation, . . after seeing the advertisment on TV, . . so i booked it all on her behalf, . .a nice friendly call handler took all the details, . . when my mum passed, . . i then contacted Pure Cremation, . . the call handler was really compassionate, . & very helpful, . . with all the instructions, . . i needed to follow, . . right up to the return of mums ashes, . . a great service, ..”

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Posted 1 month ago

Thank you so much for your heartfelt review. It's good to know that our support and communication made things a little easier for you at this time. All the best, Pure Cremation Team

Posted 1 month ago

“Pure cremation staff were brilliant to deal with and their team kept me updated throughout. I cannot recommend them highly enough.”

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Posted 1 month ago

Thank you so much for your wonderful review, Martin. Your recommendation means a lot to us. Take care, Pure Cremation Team

Posted 1 month ago

“Pure Cremations were professional amd caring throughout while my husband was in their care and after. I have no hesitation in recommending their services.”

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Posted 1 month ago

Thank you for your kind review. We are truly touched to hear that you felt supported and cared for by our team. Losing a loved one is never easy, and we are grateful to have been there for you. Your recommendation means a great deal to us. Take care, Pure Cremation Team

Posted 1 month ago

“Helpful, kind and easily arranged. I have noticed other companies advertising on television, but none impressed me more than Pure Cremation.”

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Posted 1 month ago

Thank you so much for your fantastic review, Linda. It's good to know we stand out from other providers, and we're glad we could make a positive impression. All the best, Pure Cremation Team

Posted 1 month ago

“Excellent service and communication”

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Posted 1 month ago

Thank you for your positive feedback, your review means the world to us. Wishing you all the best, Pure Cremation Team

Posted 1 month ago

“Fabulous from start to finish. Professional, friendly and the best communication and customer service I have ever received.”

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Posted 1 month ago

Thank you for your wonderful feedback. It’s our goal to provide the best possible communication and support, and it means a lot to know we achieved that for you. Take care, Pure Cremation Team

Posted 1 month ago

“They were really helpful, kept us updated on everything that was happening. Very friendly & understanding people they helped us with everything”

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Posted 1 month ago

Thank you for sharing your experience with us. We’re so happy to hear that our team could be there for you and keep you updated at every step. All the best, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,226 reviews