Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,966 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to answer any questions and what was advised and said was exactly what happened. Thanks you”

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Posted 1 month ago

Thank you for taking a moment to share your feedback with us. It's good to know that you always felt informed, and the team were always on hand to answer questions when needed. Kindest regards, Pure Team

Posted 1 month ago

“An absolutely lovely and professional service from all the team, we were kept updated right the way through the process. All aspects of their service provision was dignified and respectful to our deceased loved one and to us as a family in mourning.”

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Posted 1 month ago

Thank you for your touching feedback. We're pleased to read that the team provided a professional, dignified, and respectful service and kept you updated throughout. All the best, Pure Team

Posted 1 month ago

“I was very impressed with the service and compassion provided.”

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Posted 1 month ago

Thank you for your lovely feedback. It's really good to know that you were impressed by the level of compassion provided. Kindest regards, Pure Team

Posted 1 month ago

“So easy to organise and very professional”

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Posted 1 month ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Team

Posted 1 month ago

“Exceptionally considerate and compassionate staff from the first communication to the return of the ashes. Special thanks to Audrey, who delivered my father's ashes, for her kindness and thoughtfulness.”

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Posted 1 month ago

Thank you for your kind words, Catherine. We’re glad that our team could support you with such care and that Audrey’s kindness was a comfort during this time. Kindest regards, Pure Team

Posted 1 month ago

“The staff have been the most considerate and wonderful help one needed in such a very sad and distressing situation. I cannot thank them enough for what they helped me through when one's world is totally turned upside down when you lose such a loved one. Thank you again for the comfort you gave me at this incredibly sad time.”

Helpful Report

Posted 1 month ago

Thank you so much for sharing this with us. It's good to know that we could offer the support and comfort that you needed. Especially when your world feels turned upside down. Kindest regards, Pure Team

Posted 1 month ago

“I would like to say that thank you for the support and the great service you gave for my beloved wife Jean and how you brought her home to me I’m so grateful for everything you have done I can’t thank you enough”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this. We are honoured to have supported you during this difficult time, and we’re glad that the service provided was able to bring Jean home with the care and respect you both deserved. Kindest regards, Pure Team

Posted 1 month ago

“very understanding at a very difficult time over the loss of our daughter. highest standard of service. brooke who brought our daughter home wasoutstanding and a credit to pure cremation . tha k you on behalf of the family”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. We're pleased you found our team understanding during this very difficult time and that we could provide you with the highest standard of care. It's especially good to know that Brooke's outstanding support while returning your daughter's ashes also made a positive difference. Kindest regards, Pure Team

Posted 1 month ago

“I was very pleased, they made this very sad time easier for me”

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Posted 1 month ago

Thank you so much for your words, Carol. It means a lot to know we could make this sad time feel a bit easier. Best wishes, Pure Team

Posted 1 month ago

“Everything was handled very professionally and timely. The staff were all very helpful and friendly.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. It's great to know that you felt everything was handled with efficiency and professionalism at every step. Kindest regards, Pure Team

Posted 1 month ago

“Dear Team at Pure Cremation, I am writing to express my sincere gratitude for the support your team provided following the passing of my father. During such a difficult time, I truly appreciated how quick and easy it was to set up the account and arrange the services. The guidance I received from your team was both professional and gentle, which helped everything run very smoothly. I would also like to extend a special thank you to the gentleman who delivered the ashes; his kind and friendly manner was very much appreciated. Everything went well, and the level of service exceeded my expectations. I would like to offer one piece of constructive feedback regarding the urn/container. I found it difficult to locate the specific dimensions of the container on your website. When I called to ask for these measurements, the information I was given was unfortunately incorrect, which caused me some unnecessary hassle when preparing for the final placement of the ashes. I would gently suggest that including accurate dimensions and descriptions for the containers on your website would be a very helpful addition for other families. Thank you once again for your support and for making a challenging process much easier to manage.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share such a detailed review. It has been a privilege to support you following the loss of your father, and we are very pleased that the support from our team exceeded your expectations. It’s really nice to know that you found the team’s guidance both professional and gentle. That is exactly the standard of care we aim to provide for every family. We also greatly appreciate your feedback about making the urn dimensions easier to find. We have shared this with the relevant team so they can review how this information is presented and consider improvements. They will also look into the information you were given, understand what happened, and address this with the appropriate team member. Kindest regards, Pure Team

Posted 1 month ago

“Not met my expectations. Initial phone call was told Rebecca would be my point of contact, this was not possible for various reasons, l don’t think you should be saying this as it’s not possible. Wasn’t kept informed where my wife was or when she was moved. I was not asked what l wanted to do with my wife’s blouse she was wearing or indeed her dentures, presumably they were cremated with her. Also l was distressed with the whole creamation date/timing. The ashes were returned in the back of someone’s car just lined up with others although l don’t know how it could have been more dignified. Personally l would not recommend this type of funeral.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We take your feedback seriously, and we can see that we are already in contact with you in relation to your concerns. Kindest regards, Pure Team

Posted 1 month ago

“It goes without saying that this was an astoundingly difficult time, but every single interaction with Pure Cremation was kind, respectful, helpful and dignified. I massively appreciated being able to speak to the same person each time (thank you, Matthew ❤️), and the small touches - such as setting a password, so you didn't have to go through long and often upsetting details to verify your identity each time you called - made such a difference. I was dreading my mum's ashes being returned, and felt strange about them being delivered, almost like a product. However, the experience could not have been further from that; a smart, unmarked car arrived, and the lady who delivered the ashes was kind, gentle and extremely patient while I tried to get myself together. From a cost perspective, it was extremely affordable, given the stellar job throughout. My mum specifically wanted Pure Cremation, and I know she would be so pleased with their quiet, respectful and dignified service. Could not recommend them any more highly.”

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Posted 1 month ago

Thank you, Jade, for sharing these heartfelt words. We're pleased that our team could support you with kindness and consistency, and that the thoughtful details made a difference. It’s also wonderful to know that the hand return of your mum's ashes felt respectful and dignified. Best wishes, Pure Team

Posted 1 month ago

“Very good informed me every step of the way!!”

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Posted 1 month ago

Thank you for this positive feedback and five-star rating. It's good to know you felt informed at every step! Kindest regards, Pure Team

Posted 1 month ago

“I found the whole process very easy and everyone I spoke to on the telephone was more than helpful and respectful. The team that came to my house were very caring and thoughtful. And when my husband‘s ashes were delivered to me by hand, we had a nice chat and a cup of tea. It is all very well thought out and delivered. Excellent service.”

Helpful Report

Posted 1 month ago

Thank you for leaving this touching feedback with us. We're pleased that we could make this time feel a little easier and that everybody you spoke to was helpful and respectful. All the best, Pure Team

Posted 1 month ago

“Amazing service, very detailed and caring in anything they do!”

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Posted 1 month ago

Thank you for your positive feedback, Susan. It's good to know that our caring team was always on hand to support you with anything you needed. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremation are very professional and very good at guiding you through the difficult journey. I would highly recommend them. From start to finish they have been very considerate and helpful.”

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Posted 1 month ago

Thank you for taking the time to share your experience. It's nice to read that you felt truly guided through the process by our lovely team. It's also great to know you would recommend us to others. Best wishes, Pure Team

Posted 1 month ago

“At a very difficult time, Pure Cremation provided support at every stage, ensuring the entire process was seamless. I would wholeheartedly recommend them.”

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Posted 1 month ago

Thank you for taking the time to share your experience. It's good to know that you felt supported at every stage and that the process felt seamless. Kindest regards, Pure Team

Posted 1 month ago

“I cannot thank Pure Cremation enough for all of their help and service from start to finish. My Mam recently passed and from the moment they were notified, Pure Cremation's staff were wonderful, curteous and very understanding. I knew what was happening at each stage of the process and was able to pass this on to other family members. I felt involved in the process. The return of the ashes was also done in a very dignified and thoughtful way. Although we were not at the cremation itself obviously, we, as a family went for an afternoon tea together which was in keeping with what Mam wanted. I would highly recommend Pure Cremation if this is the type of funeral yourself or a loved one would like.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. It's good to know that we were able to support you throughout the arrangements and keep you informed every step of the way. It's lovely to read that you were able to spend time together as a family over afternoon tea in a way that reflected your Mum's wishes. Personal moments like these are so important, and we're glad that Pure Cremation was able to help make that possible. Kindest regards, Pure Team

Posted 1 month ago

“So very kind and helpful made everything easier for us a big thank you to all the staff”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your kind words. We're glad we could help make things easier during this time. Kindest regards, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 7,966 reviews