Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,031 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th May 2026

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You provided amazing care of our loved one, from the first call to the return of our Dads ashes. Our first point of call to state Dad passed was sympathetic and informative to what was the initial process would be. When your drivers came to collect Dad the were professional, got him ready for transport and respectful of him and our feeling. They also asked what music he liked to play him on the transport. I opted to be informed of cremation day and was informed the next process would be a contact after that with a date for Dads to return to us. The lady brought dad back was caring to our needs, he returned to us in a landscaped urn, which my dad would have loved. Amazing service from start to finish.”

Pure Cremation 5 star review on 21st March 2026

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. It's good to know that everything was handled with care and attention to detail. All the best, Pure Team

Posted 1 month ago

“Very helpful. My daughter and I were kept informed of what was happening. The gentleman who delivered the ashes was very respectful and helpful too. I would recommend you to anyone. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your kind words and recommendations. Best wishes, Pure Team

Posted 1 month ago

“Thank you to the team , everyone one i spoke to were lovely, especially the young lady who bought mum home , she was very kind took her time to chat to me and answered all my questions. Thank you to everyone involved with looking after my mum . Andrea”

Helpful Report

Posted 1 month ago

Thank you for sharing this, Andrea. We’re so pleased that you felt supported by everyone you spoke to, and that the team member who brought your mum home made such a positive difference with her kindness and care. All the best, Pure Team

Posted 1 month ago

“Brilliant, kind and caring throughout. A very efficient service. Communication was excellent and made a difficult time a little easier to get through.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback. We’re so pleased that our team could support you with kindness and care, and that our communication helped make things a little easier. Best wishes, Pure Team

Posted 1 month ago

“Everything went just like they said it would and I was kept informed along the way”

Helpful Report

Posted 1 month ago

We’re glad everything went as expected and that you felt well-informed throughout. Thank you for rating us with 5 stars. Best wishes, Pure Team

Posted 1 month ago

“From the start everything was done with dignity. Thank you”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review and share your experience. Kindest regards, Pure Team

Posted 1 month ago

“Planning a funeral looked at all the options and pure cremation offered us exactly what we wanted”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re delighted that Pure Cremation offered exactly what you wanted and that planning felt straightforward. All the best, Pure Team

Posted 1 month ago

“Just what we wanted plan, simple,no frills pure cremation were great very professional and caring it all went very smoothly”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, June. We’re delighted that the process felt simple, professional and caring throughout, just as you wanted. Kindest regards, Pure Team

Posted 1 month ago

“I have just used Pure Cremation for my late mother and the service and professionalism shown to me (and my late mother) from start to finsh has been exemplary. The process was seamless and handled with great care and empathy. I would have no hesitation in recommending this service to anyone.”

Helpful Report

Posted 1 month ago

Thank you for sharing this. We’re truly grateful for your kind words and are pleased that everything was handled with care, empathy and professionalism throughout. All the best, Pure Team

Posted 1 month ago

“Absolutely outstanding professional company and staff. Treated with care and compassion , highly recommended.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. It's good to know that we could support you at this time and we're thrilled you found our team professional and compassionate. Best wishes, Pure Team

Posted 1 month ago

“From the moment I rang Pure Cremation when my father died to the time his ashes were brought back to me everyone I spoke to was very professional and sensitive . I was kept up to date about everything and would not hesitate to recommend them . Thank you”

Helpful Report

Posted 1 month ago

Thank you for sharing this. We’re so pleased that you felt supported and kept informed throughout, and that our team could provide a professional and sensitive service. Your recommendation means a great deal to us. Kindest regards, Pure Team

Posted 1 month ago

“Would not recommend this company wanted more money before they picked my step dad up,and wouldn’t do it until it was paid.no contact,still waiting to hear what’s going on,don’t know if they have picked him up or not.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We can see that there was a delay in bringing your loved one into our care due to their passing being referred to the coroner; however, we are concerned to learn that you have not received an update in relation to the arrangements. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Team

Posted 1 month ago

“All went well according to plan, However, a little more contact would help massively. Many thanks”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad everything went according to plan and appreciate your suggestion about more contact. We’ll take this on board to help improve the experience for future families. Best wishes, Pure Team

Posted 1 month ago

“Excellent service from start to the end”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Martin. We’re really glad that you had excellent service from start to finish. Best wishes, Pure Team

Posted 1 month ago

“From my initial contact with pure cremation when my boyfriend passed away they completely took over supporting me with dignity, compassion and professionalism . I would recommend these people to anyone looking to arrange peace of mind when theyoose a loved one”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re truly touched that our team could support you with dignity, compassion, and professionalism during such a difficult time. All the best, Pure Team

Posted 1 month ago

“Everything was handled with care. I was treated with care and consideration by the staff at Pure Cremation. At a very difficult time everything was handled efficiently.”

Helpful Report

Posted 1 month ago

Thank you for sharing this. We’re glad that everything was handled with care and consideration and that our team could provide the support and efficiency that you needed. Kindest regards, Pure Team

Posted 1 month ago

“Very professional from start to finish. Lovely to deal with Great communication”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear the process felt professional and that our communication made things easy and clear for you. Kindest regards, Pure Team

Posted 1 month ago

“Very pleasant and professional excellent service would recommend anytime treated with the utmost respect thank you so much”

Helpful Report

Posted 1 month ago

Thank you for sharing this. We’re delighted that you found our service professional and respectful, and we really appreciate your recommendation. Best wishes, Pure Team

Posted 1 month ago

“The entire process was seamless. The staff at Pure Cremation were sympathetic and kept in touch with me every step of the way. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for sharing your positive feedback. It's nice to know that everything felt seamless and that our team could provide support and stay in touch throughout. Kindest regards, Pure Team

Posted 1 month ago

“I am very pleased that we took out a Pure Cremation Plan for my mother in law. We had looked into it and she decided that was what she wanted. Cost was a factor and she also didn’t want us to worry about arranging a funeral. The process is excellent and simple. Staff are helpful and I would recommend to others.”

Helpful Report

Posted 1 month ago

Thank you for recommending us. It’s great to read that your mother-in-law’s choice gave everyone peace of mind and removed the worry of making arrangements. We're also pleased that you found our team so helpful during this time. All the best, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 7,031 reviews