Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 6,115 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th January 2026

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very pleasant experience, from signing up to the delivery of the ashes (in a lovely container)”

Helpful Report

Posted 2 years ago

It was an honour to support you during this time, thank you for sharing your experience. Kind regards, Mia

Posted 2 years ago

“My husband died very suddenly and I can’t thank the Pure Cremation team enough for their care and extreme sensitivity.”

Helpful Report

Posted 2 years ago

Thank you for these touching words. Kind regards, Mia

Posted 2 years ago

“We recently used Pure Cremation for my Father, as he did not want the formality of a church service. Pure Cremation was very dignified in my initial contact with them and swiftly assisted in filling out the appropriate paperwork to start the process rolling. I did find the misspelling of my middle name rather annoying and I had to correct this a few times. I also found the fact the selection of the urns the ashes were returned in, to not really, be the most appropriate design that suited my Father. Also, the fact from the 3 designs that were offered you were not to able select with the assurance that the design chosen was the one you would receive. The ashes did come back in the one I did select, but again I think this is a very personal part of the process, especially for the loved ones receiving the ashes. Also although we were supposed to have a designated person, overseeing the process. I found at times Julia Bryan to be not the most empathetic person and it was also like I was a formality, as at times I had to chase things and received an email detailing things I should have been told in person over the phone. I think with bereavement, every small detail needs to be right and tailored to each family's needs and wishes. Service was not bad, but could have been better!”

Helpful Report

Posted 2 years ago

Dear Gemma, Thank you for your review, and for your important feedback. I would firstly like to apologise for the incorrect spelling of your middle name, this is something we will be looking into to understand what happened as it’s so important to get it right. Thank you for bringing this to our attention. I am also sorry to hear that your experience was not as we would expect. I will be investigating your father’s case and the contact made with you as this does not reflect our normal processes, or the care and empathy that I know the team have for the families they look after. In relation to the urns in which loved one’s ashes are returned, we have carefully chosen the ashes container for strength and green credentials, and the image wrap used is usually selected dependant on availability at the time. I’m sorry you felt this was not the best fit for your father, every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. Please do not hesitate to contact me if you have any further questions. Kindest regards, Harriet Castle

Posted 2 years ago

“Very kind, courteous, patient and professional. Made a very difficult time that much easier.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Pure Cremation is a very good company. They are very helpful, and keep you updated throughout. I would certainly recommend them thats why I have given them 5 stars out of 5.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Rachel Jones who i dealt with was so kind, helpful and understanding. Pure cremation were excellent from my first call to my dad’s funeral.”

Helpful Report

Posted 2 years ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rachel, we will pass on your kind words to them. Best wishes, Mia

Posted 2 years ago

“This is the second time I’ve been involved with someone using Pure Cremation. I am so impressed with their professional service that I have signed up for a plan for myself.”

Helpful Report

Posted 2 years ago

Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 2 years ago

“Excellent service from the Time I purchased the plan to the return of my fathers ashes. Also I must say a big thank you to all the staff at Pure Cremation for there kindness and patience towards myself and family.”

Helpful Report

Posted 2 years ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 2 years ago

“Everyone I spoke to on the phone was very helpful, kind, understanding, and up-to-date on what was happening with my father while in their care. This is the first time using pure cremation, but I would recommend them to people who ask me about them. I can not thank every enough for what they did for my family and for the kind support we were given. Thank you does not seem enough.”

Helpful Report

Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. We are so pleased that this was your experience and that you felt well supported by our caring team. Kind regards, Mia

Posted 2 years ago

“Brilliant and straightforward. They took a lot of the stress off the relatives.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“Kept me very well informed at every stage. Lady who delivered my husbands ashes very kind and thoughtful. Helped me through a traumatic time. Thankyou.”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 2 years ago

“The service was very caring, I was kept informed each step of the way. The staff were very compassionate and sensitive. My dad's ashes were returned home with respect. I was very impressed by the process from my first contact to the last.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“I was pleased with everything from the start to the final delivery of my brother's ashes. Tracey was very helpful to speak to, as were other members of staff, who kept me fully informed throughout. Jim Wood who delivered my brother's ashes in a lovely urn and bag from Nutsford, was very nice and understanding at this very emotional and sad time. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. I will pass this on to all colleagues who have been mentioned, they will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

“Pure cremation were clear, informative and supportive from my first call to enquire of their services to delivery of my loved ones ashes back to me. They kept me informed on every step of the journey and made this difficult journey that bit more manageable.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“I would recommend pure cremation to anyone the service from them from start to finish is outstanding even to receiving the ashes back they took all the hassles out so you had nothing to worry about”

Helpful Report

Posted 2 years ago

“The service and staff is excellent from collecting the deceased body to the day of cremation , a huge thanks to Alex, Danielle, Janet I think her name is and to Jim who delivered the ashes”

Helpful Report

Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference to your family. Thank you for sharing your experience which we know will help others. Kind regards, Olivia

Posted 2 years ago

“Pure cremation made this very distressing time in my life easier.They explained everything that I needed to do and could not of been more helpful.All the ladies I spoke to were lovely.This was definitely the right choice for my mum and myself thank you .”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“Very professional compassionate service from start to finish. Would highly recommend their services. They took great care of my dad recently and personally returned him home,with their door to door service.”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your dad. Kind regards, Olivia

Posted 2 years ago

“I’m very impressed with the service we received during such a stressful time. From the point of first contact right through to receiving mums ashes back we were informed every step of the way. The undertakers who came to collect mum we’re fantastic, they went above and beyond leaving a carnation on the bed. This I felt was a nice touch. Rebecca kept me informed throughout and if I missed her call, she would of left detailed notes of why she had called me so that the person who answered my call back could deal with whatever it was. The gentleman who delivered mum back to me took time to ask what i had planned for her ashes and just to generally chat. Overall I’m very pleased with the service I received so much so that I think it’s something I would like for myself when my time comes. Thankyou”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Olivia

Posted 2 years ago

“Efficient, sympathetic and caring, good communication with me and crematorium. Some people disappointed that they coudn't attend due to limited numbers allowed. Ashes delivered on time by a friendly and caring lady.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 6,115 reviews