Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

“Everything was professionally and kindly carried out. The only downside was to have my photograph taken with the ashes when they were delivered to me, I thought this was very insensitive and needless”

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Posted 2 years ago

Thank you for these kind comments. Every stage of care is recorded by our dedicated team, including the hand delivery of ashes. This is an extra measure of security as we understand that being entrusted with the care of a loved one is privilege and we will always ensure that our care is carried out in line with their wishes. We do apologise if you found this upsetting, I have passed on your valued feedback to our Senior Management Team to review. Best wishes, Mia

Posted 2 years ago

“My husband had a prepaid cremation arranged with Pure Cremation. After he passed away I phoned Pure Cremation with the number in the funeral pack. I could not fault them for their help and assistance. I was kept informed and up to date.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. Kind regards, Mia

Posted 2 years ago

“Very lovely people. Very efficient. Always kept me updated and called just to check up at the times they said they would. Very impressed and took the stress off me.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 2 years ago

“Very good service, very helpful if you have any questions and very friendly. Thankyou”

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Posted 2 years ago

Thank you ever so much for these kind comments. Best wishes, Mia

Posted 2 years ago

“Overall a good service but more communication needed. Very easy to organise at a difficult time.”

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Posted 2 years ago

Dear Ms Rudland, Thank you for your valued feedback, we are eager to hear about your experience in your own words and would welcome the chance to speak with you. Please email us directly at customercare@purecremation.co.uk with your loved one's full name and date of birth. Kind regards, Mia

Posted 2 years ago

“Having used Pure Cremation three times in as many years - I feel I am well placed to make an honest comment. My last experience was no where near as good as the first. I wonder if Pure Cremation is now too big to give a truly sincere and personal service at a time when most users are vulnerable.”

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Posted 2 years ago

Dear Ms Parris, I am very sorry to hear this account and would welcome the chance to speak with you to fully understand your experience. You can reach out to me at customercare@purecremation.co.uk and I would be grateful if you could provide your loved one's name and postcode details so I can review the arrangements in detail. Yours sincerely, Mia

Posted 2 years ago

“Pure cremation were very good, they supported me with everything that I needed. We had an attended cremation, which I would highly recommend, we managed to do our own kind of service for my mum. Pure cremation made it an easy process to arrange all the bits. I can’t think of a single fault for the staff, everyone who had spoken to me or emailed me was brilliant. 10/10 if you want a simple funeral with no fuss. Thanks again to the staff for all your help with my mum (Fiona).”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting the families who turn to us. Kindest regards, Mia

Posted 2 years ago

“I would like to thank everyone at Pure Cremations for their help and concern, and the respectful and caring manner in dealing with the arrangements for our recently departed relative. From a practical point of view all prices were explained and the delivery of the Ashes was again carried out respectfully and exactly as expected. We could not have asked for anything more. Thank you.”

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Posted 2 years ago

What a wonderful review, thank you for sharing your experience of our care. Kind regards, Mia

Posted 2 years ago

“Very disappointed that my brothers gold ring mysteriously disappeared, I was told that along with my brothers ashes his gold ring and glasses would be returned, ashes and glasses were returned but no gold ring,”

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Posted 2 years ago

Dear Mr Knight, I would like to apologise for any miscommunication in relation to your brother’s ring. From the detailed notes on your brother’s record, I can see that, at the point of instruction, you advised us that you believed your brother would have a ring with him when he came into our care. However, when we brought him into our care from the hospital, we noted that there was no jewellery with him. We have also contacted the hospital who advised that they have no jewellery being recorded for your brother while he was resting with them either. We are ready to support you should you wish to make further enquiries, and a senior manager will be in contact with you today to make sure any concerns are alleviated. Please do not hesitate to contact us should you have any questions at all. Kind regards, Harriet

Posted 2 years ago

Dear Mr Knight, I would like to apologise for any miscommunication in relation to your brother’s ring. From the detailed notes on your brother’s record, I can see that, at the point of instruction, you advised us that you believed your brother would have a ring with him when he came into our care. However, when we brought him into our care from the hospital, we noted that there was no jewellery with him. We have also contacted the hospital who advised that they have no jewellery being recorded for your brother while he was resting with them either. We are ready to support you should you wish to make further enquiries, and a senior manager will be in contact with you today to make sure any concerns are alleviated. Please do not hesitate to contact us should you have any questions at all. Kind regards, Harriet

Posted 2 years ago

“Respectful”

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Posted 2 years ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Mia

Posted 2 years ago

“Can't fault the service I received excellent Care given throught out from all the staff”

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Posted 2 years ago

Thank you for this lovely review of our care. Kind regards, Mia

Posted 2 years ago

“From the start, I could not have been more satisfied with the help given when arranging my Mother's funeral. The enquiry line staff were helpful and happy to help with any query, not pushy and trying to get me to sign up, just professional and informative about every process. I felt the pricing was fair and justified. When the sad day came when I needed to put my Mother's plan into use, the help and comfort given from start to finish was exemplary. Nothing was too much trouble and there were no hidden added extras. I was kept well informed of every part of Mum's journey and she was returned to me on the day stated and with advance notice of the time by a lovely gentleman (Callum) who offered to stay with me if I needed him as I was alone when Mum was returned showing true concern for my grief. I would not hesitate to recommend and use the Pure Cremation service myself, knowing the care and respect given. A beautifully caring company. ❤️”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 2 years ago

“Thoughtful with us all the way my dad. Brought back to us in the most respectful way with a lady who was lovely would recommend thank you for being there x x”

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Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Mia

Posted 2 years ago

“My mum chose pure cremation to have an easy and simple cremation and for me to not to have to deal with any upset or undue stress on me with arrangements. what an amazing supportive, kind ,and caring team throughout the whole process they really did care for not just My mum but also myself. I asked silly questions but this was all part of the service nothing was ever a silly question to them, pure cremation called and kept me up to date throughout the whole process to what was happening support was amazing! The delivery of my mums ashes was with care and love the guy who handed over the ashes was also very kind, and respectful I'm happy to have my mums ashes home again with me, the way they arrived back to me as well, everything I asked for was there nothing was ever to much for them they have all gone above and beyond. Most amazing staff, who really listened when I needed someone to talk to and even to now I have been told I can call at any time if I want to chat or ask any questions and that's why I can highly recommend this service and definitely a company I would give more than 5* to because I have had nothing but a wonderful relationship throughout with pure cremation. So thank you to everyone who works at pure cremation in Andover, your service was 10/10 I can not thank you all enough for the support you have all given to me. I would also like to say thank you to the manager of pure cremation, after watching the u tube videos was such a blessing so I could see what was happening and the process you use and where my mum was resting, these videos definitely helped me so please as the future goes on keep the videos up because I found them very supportive to me and would also help others when loved ones choose to use your company.”

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Posted 2 years ago

Thank you for sharing this detailed account of your experience with Pure Cremation, we are delighted with this review and It was an honour to care for your mum. Kind regards, Mia

Posted 2 years ago

“could not have asked for more! Thankyou so much for the compassion you showed when looking after my mom”

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Posted 2 years ago

These touching words are greatly appreciated by our whole team, thank you for taking the time to share this with us. Kindest regards, Mia

Posted 2 years ago

“Rebecca and the team at pure cremations made a very difficult time so much easier. I can’t thank them enough. Rebecca and pure cremations handled everything from the day we contacted them and kept me informed throughout the process. Everything felt personal, empathic and comforting. A huge thank you.”

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Posted 2 years ago

It is so good to hear that you received the care and support that you needed from our team. Thank you for mentioning Rebecca, we will pass on your kind words to them. Kind regards, Olivia

Posted 2 years ago

“Excellent customer service great ppl took my though everything that was gonna happen also good at keeping in contact with me bout my mum”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 2 years ago

“Unbelievable from start to finish. Every person I spoke to was fantastic. I cannot praise them enough. They made it so easy and personal in such a difficult time. Thanks to you all.”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind reagrds, Chloe

Posted 2 years ago

“Thank you for looking after Stephen, so well,and me with updated information, many thanks”

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Posted 2 years ago

It is our privilege to have been asked to care for Stephen and it is heartwarming to hear that we met your needs when it really mattered. With kindest regards, Chloe

Posted 2 years ago

“I would like to thank you all at pure cremation for the the kind mess that you give me in the sad passing of my wife mary I was impressed with the way that you kept me informed Howard maiden”

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Posted 2 years ago

It was our honour, thank you for these lovely words. Best wishes, Mia

Posted 2 years ago

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