Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,048 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot express my thanks to you all for the service you provided at this very sad time.I cannot thank you all enough fir the care and concern .”

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Posted 1 month ago

Thank you so much for sharing your thoughts and feedback with us. We’re glad that we could provide the care and support you needed. Best wishes, Pure Cremation Team

Posted 1 month ago

“The care for was my dad was outstanding. Made the hardest time of my life easier. Constant contact. Drove 3 hours to deliver my dad to me. Best service ever. Thankyou”

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Posted 1 month ago

Thank you so much for sharing your experience of our care. It's good to hear that we could make such a difficult time a little easier for you. All the best, Pure Cremation Team

Posted 1 month ago

“Helpful at every step. The gentleman that delivered the ashes was superb and very respectful.”

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Posted 1 month ago

Thank you for your kind words. We’re so pleased to know you felt supported throughout, especially during the hand return of the ashes. Best wishes, Pure Cremation Team

Posted 1 month ago

“From start to finish this experience, whilst wishing I never had to go through it, was faultless. All at Pure Cremation were so kind and helpful, I was so grateful for all their help”

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Posted 1 month ago

Thank you for taking the time to share your experience. We understand how hard it is to go through losing someone you love, and it means a great deal to know that you felt supported with kindness and care from everyone here. Take care, Pure Cremation Team

Posted 1 month ago

“Everything was handled with respect and kindness i couldn't ask for more”

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Posted 1 month ago

Thank you, Sarah, for your wonderful review. We're so glad to hear that you felt respected and cared for during this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Highly recommend for all aspects of the service, which was delivered in a professional and knowledgeable manner. I will be considering pure cremation for my good bye 👋.”

Pure Cremation 4 star review on 20th September 2025

Helpful Report

Posted 1 month ago

Thank you for your kind words and for recommending us. It means a lot to know that you found our team to be professional and knowledgeable. We’re touched that you would consider us for your own arrangements. Best wishes, Pure Cremation Team

Posted 1 month ago

“Quick and easy .When very smoothly .From start to finish .Thank u very much”

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Posted 1 month ago

Thank you, April. It has been an honour to support you at this time and your kind feedback is very much appreciated. All the best, Pure Cremation Team

Posted 1 month ago

“The initial contact was good as was the recepionist when I collected the ashes. The contact was good until the day before the commital. After the cremation nothing. From 19 August until 15 September nothing. As I wanted to take the ashes away with me at the end of this month, I rang you asking if I could collect them. I was told I could and collected tham on 16 September. Because I thought the ashes would be delivered to my home, I was expecting a call to say the ashes were coming. To wait nearly four weeks and still no contact was a little dissapointing. The recommendation below would depend on the circumstances of the friend.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We are pleased to hear that your initial contact with our team was positive, especially when you collected your loved one's ashes. However, we are concerned by your feedback regarding the communication after the committal, and we’ll be looking into what happened. We will thoroughly review the details of the arrangements and a member of our team will be in touch with you directly. If there is anything we can support with in the meantime, please don't hesitate to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very professional service with caring and considerate staff. Thank you”

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Posted 1 month ago

Thank you so much for your kind words. We’re pleased that our care and support made things a little easier for you. All the best, Pure Cremation Team

Posted 1 month ago

“I am happy with the service every thing went well so thank you to everyone at pure cremations for there service of my husband leslie jones”

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Posted 1 month ago

Thank you for your positive feedback, Mandy. We are so glad to hear that everything went well for you and that our team could support you during this difficult time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“The service levels are excellent. From 1st phone call right through to the end and receiving my Mums ashes went like clockwork. nothing was too much trouble. The staff are understanding, polite and very helpful. Overall, a very pleasant experience at such a sad time”

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Posted 1 month ago

Thank you for your kind words, Paul. We’re so pleased to know everything went smoothly for you and that we could be there with understanding and support at every step. Take care, Pure Cremation Team

Posted 1 month ago

“Myself and my late Husband were treated with kindness and compassion.”

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Posted 1 month ago

Thank you for sharing this with us. It means a lot to know that you felt you were treated with kindness and compassion during your late husband's arrangements. Best wishes, Pure Cremation Team

Posted 1 month ago

“My wife and I both have a pure cremation plan. When my dad became ill he asked me to explain the plan to him. After doing so he said it was what he wanted. When dad passed and I informed pure Cremation they took control and organised everything, keeping me informed regularly. My dad passed in a care home. The staff there commented to me on how impressed they were by the people who collected dad. They showed so much compassion and respect, even knocking on his door and speaking to him when they entered his room. I cannot thank pure cremation enough for helping us through such a difficult time”

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Posted 1 month ago

Thank you so much for sharing your experience. It means a great deal to know that we were able to care for your dad with the compassion and respect he deserved, and that the team’s support also brought comfort to you and the care home staff. We’re truly honoured to have been able to help your family during such a tender time. Take care, Pure Cremation Team

Posted 1 month ago

“My father stated in his will he did not want a funeral but just a cremation. He had not made any arrangements for this. I phoned Pure Cremations and they were extremely helpful at a very distressing time for us. They kept us up to date with everything. Both my husband and I will be using Pure Cremations when our time comes.”

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Posted 1 month ago

Thank you for sharing your experience. We're glad to hear that you found our support helpful during such a difficult time, starting from the very first call. It's also good to know that the regular updates provided your family with peace of mind. We're truly touched that you are both considering using Pure for your own arrangements. All the very best, Pure Cremation Team

Posted 1 month ago

“very helpful at a bad time did everthing they said they would do highly recomend”

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Posted 1 month ago

Thank you for taking the time to share this lovely feedback. We really appreciate your recommendation and five-star rating. All the best, Pure Cremation Team

Posted 1 month ago

“We used Pure Cremation recently following the death of our father. First class service from start to finish, from taking out the plan through to the return of my father's ashes. Sympathetic, empathetic, and knowledgable staff who couldn't do enough to help. Would definitely recommend.”

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Posted 1 month ago

Thank you for your wonderful review, Peter. We're so glad to hear that we could provide the compassionate support you needed during this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation staff & service could not be faulted. Quick, kind, reassuring & bought dad home before the date originally set due to a request from us”

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Posted 1 month ago

Thank you for your thoughtful feedback. It means a lot to know that our care and support made a positive difference. Best wishes, Pure Cremation Team

Posted 1 month ago

“great conmunication done a good job thanksrecomend them any time delivered on time”

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Posted 1 month ago

Thank you so much for your feedback and recommendation. We're so pleased to hear that our communication and service met your expectations. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Service both on the phone and courier service were great- very respectful and polite.”

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Posted 1 month ago

Thank you so much for your kind words, Alice. It's good to know that the respect and support shown by our team made a positive impression during this time. All the best, Pure Cremation Team

Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

Thank you for taking the time to share your experience of our care. We are delighted with your wonderful feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 6,048 reviews