Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,948 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 25th April 2026

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional, kept me informed throughout the whole time. Both my mum and dad passed within 2 weeks of each other and pure delt with both. A very understanding and compassionate company.”

Helpful Report

Posted 4 days ago

Thank you for sharing your experience. It's nice to know that you found our team professional and compassionate while supporting your family. Kind regards, Pure Team

Posted 3 days ago

“The response was quick and considerate. I was guided and kept informed. My only very small criticism is that there was no follow-up after I had been given the cremation date - a quick final call would have been nice”

Helpful Report

Posted 4 days ago

Thank you for sharing your feedback with us. We're pleased that you found our team to be attentive and considerate. It's also great to know that you felt informed and guided throughout the arrangements. However, we appreciate you raising the fact that you didn't have a follow-up call with our team after the cremation date was provided. We want to raise this with the appropriate team to understand your experience in more detail. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your full name and your preferred contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised. Kind regards, Pure Team

Posted 3 days ago

“Pure cremation are brilliant, very friendly and sympathetic..Wendy on the phone was brilliant so friendly and sympathetic.. Micheal the driver was th same.. In such a difficult time Pure Cremation was fantastic.. Thank you 🩷🩷”

Helpful Report

Posted 5 days ago

Thank you for your lovely feedback, Helen. We’re glad Wendy and Michael could support you during this difficult time. Take care, Pure Team

Posted 4 days ago

“From start to finish with my interacting with pure cremation, was handled with the upmost respect and very professional manner, would highly recommend using this company.”

Helpful Report

Posted 5 days ago

Thank you for your lovely words. It's good to know that you felt respected and well cared for at every step. Best wishes, Pure Team

Posted 4 days ago

“You made an emotional process as easy as possible. Everyone I dealt with via phone, email & in person were kind, caring & compassionate. I have already recommended Pure Cremations to so many people. Thank you”

Helpful Report

Posted 5 days ago

Thank you so much for sharing your experience, Helen. We’re really glad the process felt easier thanks to the care and compassion from our team, and we truly appreciate your recommendations. Kind regards, Pure Team

Posted 4 days ago

“Really good service No frills, no fuss And constant contact Which was great”

Helpful Report

Posted 5 days ago

Thank you for your kind review, Gary. We’re glad to hear the service felt straightforward and that the team kept you consistently informed. All the best, Pure Team

Posted 4 days ago

“Staff are very helpful compassionate and kind. At every stage of the process. I cannot fault anyone. My only concern is the length of time it takes to get ashes back. Mom passed away on 24th March and we didn’t receive her ashes until 26th April. It’s a long way to go for cremation in Hampshire from Wolverhampton I would have hoped there were contracts with local cremation services.”

Helpful Report

Posted 5 days ago

Thank you for sharing your experience. It means a lot to know the team supported you with kindness and compassion throughout, and that they made a positive impression at each stage. While everything was completed within the expected timeframe, we appreciate you sharing how this felt from your perspective. We’ll make sure your feedback is passed on and taken on board. Best wishes, Pure Team

Posted 4 days ago

“Whole process is easy. Very respectful and compassionate. Keep you updated throughout the whole process.”

Helpful Report

Posted 5 days ago

Thank you for this wonderful feedback. Kind regards, Pure Team

Posted 4 days ago

“Kept us informed each step. Gave us the date of the committal in time to hold our own 'celebration of life' on the same date. Kept us up to date with time of return of ashes, delivered by a very respectful member of PC team, dressed appropriately for the occasion. All completed within the 6 weeks advised at the start of the process. We would like to thank everyone involved and would highly recommend PC to others. We will use them again when the time comes.”

Helpful Report

Posted 6 days ago

Thank you for your positive feedback. We’re pleased that you felt informed at every step and able to plan a meaningful celebration of life at the right time for you. Your recommendation means a great deal to everyone involved. Kindest regards, Pure Team

Posted 4 days ago

“Very good communications, and the hand delivery of ashes to your home was very good.”

Helpful Report

Posted 6 days ago

Thank you, Dawn. It means a lot that you felt well looked after throughout, and that the return of the ashes was handled in a way that felt right for you. Kind regards, Pure Team

Posted 4 days ago

“Having heard a great deal about Pure Cremations, i must say i was very happy with service they provided. From start to finish - professional, empathetic, and very courteous. Whilst i live many miles away from my uncle, he was returned to me by one of the staff who again were extremely professional and respectful. I would not hesitate in recommending this service - a massive thank you to all involved.”

Helpful Report

Posted 6 days ago

Thank you for this great feedback. It's nice to know that everything went smoothly and that you found our team professional and respectful throughout. Best wishes, Pure Team

Posted 4 days ago

“Everything went as expected and was very pleased with the way it was handled. Staff were very helpful and extremely pleasant to talk to. I will be using them for myself when the time comes.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to share your experience. We’re glad everything went as expected and that our team were helpful and pleasant to speak with. Best wishes, Pure Team

Posted 4 days ago

“Very caring and compassionate people to deal with.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to share this. It’s wonderful to know that you felt cared for and supported by our team. Kind regards, Pure Team

Posted 4 days ago

“Excellent service from start to end! I feel my mum was cared for throughout with genuine compassion. Would seriously recommend pure cremation! My husband has already paid upfront for his & iam going to start a plan for mine too.”

Pure Cremation 5 star review on 28th April 2026

Helpful Report

Posted 6 days ago

Thank you for your thoughtful review, Sheila. It’s wonderful to know that you felt cared for and that you’d recommend Pure Cremation. Kindest regards, Pure Team

Posted 4 days ago

“Caring and professional when needed also takes away the worry of dealing with the loss of a loved one,”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful review, Mary. It's nice to know that you felt cared for and supported. Kind regards, Pure Team

Posted 5 days ago

“From start until the end it was five star treatment , help full staff could not help you more ,very polite they were with us all the way and kept us informed all the way through .Can not thank them enough I would highly recommend Pure Cremation.”

Helpful Report

Posted 1 week ago

Thank you for your review. It’s really lovely to read that the team supported you from start to finish and made things feel that bit easier at a difficult time. Kind regards, Pure Team

Posted 5 days ago

“An outstanding service which kept me up to date the whole way through the process. This takes away all the pressures of a traditional funeral. Would recommend if looking for this type of service”

Helpful Report

Posted 1 week ago

Thank you for your kind review, Joanne. It's good to know that you felt well supported and that you were kept up to date at every step. It’s wonderful to know this took away some of the pressure for you at this time. Take care, Pure Team

Posted 5 days ago

“Everyone at pure cremation was very kind and the communication was excellent. They kept us informed of everything that was happening at each step along the way. The only issue was a ring that went missing but was then found but was not returned with the ashes. But it was quickly rectified and sent by special delivery. Overall we are very happy with the service provided.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback with us. It is really good to know that you found the team kind and the communication clear throughout. We are sorry for the concern around the ring and appreciate how important personal items like this are. We are glad this was quickly resolved and that it was safely returned to you. We'll raise this with the team to understand what happened and how we can prevent this from happening again. If you would like to discuss this in more detail, please feel free to contact us on 0800 033 7737 and we would be happy to assist. Kind regards, Pure Team

Posted 5 days ago

“My mum wanted no fuss no service so we could go and celebrate her life our way. Everything was smoothly and my mum's Ashes came back in a nice decorative bag and container rest in peace mum .”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. It's nice to know that you were able to honour your mum’s wishes in a way that felt right for you and your family. Best wishes, Pure Team

Posted 5 days ago

“They were exceptionally helpful”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Sharon. We’re grateful for your kind words and glad we could be of help during a difficult time. Kind regards, Pure Team

Posted 5 days ago

Pure Cremation is rated 4.8 based on 6,948 reviews