Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,938 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having attended several close family members funeral we wanted something different this time. Pure cremations have been excellent from the moment needed. They have been respectful and thoughtful through out the whole process. Small touches such as laying a personal item on our loved ones bed when collected. Keeping us updated the whole way to the point the ashes were delivered home. This has allowed us to celebrate in the way we wanted to. I can not recommend enough.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience, Zoe. We’re glad to read that you found the service respectful and thoughtful, and that the small personal touches helped, including being able to celebrate your loved one in the way you wanted. Kindest regards, Pure Team

Posted 1 week ago

“Everyone was very helpful and understanding”

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Posted 1 week ago

Thank you for this positive feedback and five-star rating. Kindest regards, Pure Team

Posted 1 week ago

“Very caring, they kept me informed through the whole process in a very respectful way and were there to answer any questions. Helped me through a difficult time.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this with us. Your feedback is incredibly important to us, and we are glad that you felt the team was always available to answer your questions when needed. It's good to know that the service provided helped you through this difficult time. Kindest regards, Pure Team

Posted 1 week ago

“The whole process was handled with discretion and care and seamless end to end. Fully informed throughout and nothing was too much trouble if you had questions or concerns.”

Helpful Report

Posted 1 week ago

Thank you, Sue. We're pleased you felt informed throughout and that nothing was too much trouble. Kindest regards, Pure Team

Posted 1 week ago

“kept me informed every step of the way very caring and very professional”

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Posted 1 week ago

Thank you very much for this positive feedback, Patricia. It really means a lot to our entire team. Kindest regards, Pure Team

Posted 1 week ago

“From start to finish the experience has been amazing. My beautiful Mum passed away suddenly but one call to Pure Cremation and everything was organised, we were consulted on every step of her journey and had an amazing account Manager (Julie) who was there to answer any questions we have.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. We're so sorry for the sudden loss of your mum. We're glad it only took one call to get everything organised and that you felt consulted about your mum's arrangements at every step. Best wishes, Pure Team

Posted 1 week ago

“Pure Cremation have provided excellent service, they are sensitive, caring and thoughtful at a very emotional time. From your first contact with them to the delivery of your loved one, the journey has been outstanding. Thank you Pure Cremation for easing the process at a difficult time”

Helpful Report

Posted 1 week ago

Thank you for rating us with five stars. It's great to know that you would describe the overall service as outstanding and that you appreciated the sensitive and thoughtful nature of the team. Kindest regards, Pure Team

Posted 1 week ago

“I would just like to say how efficient and sympathetic the team were with mums passing. We were kept up to date with every aspect. I know that mum made the right choice.”

Helpful Report

Posted 1 week ago

Thank you for sharing this thoughtful feedback. We're glad that our team could support you with efficiency and compassion during such a difficult time, and that you felt kept up to date throughout. Kindest regards, Pure Team

Posted 1 week ago

“Your services have been wonderful at this difficult time and am so very grateful for the kindness shown and the effort to make every step of this journey easier. Much love and appreciation to all the staff that have assisted us xx We would highly recommend your services at every stage. Thankyou xx Berdine Bostock”

Helpful Report

Posted 1 week ago

Thank you for this moving feedback and recommendation. We're pleased that the kindness shown made this time a little easier to manage. Kindest regards, Pure Team

Posted 1 week ago

“Pure Cremation provides lovely, caring service, they took away all the stress of having to organise everything at a time of great sadness. Many thanks.”

Helpful Report

Posted 1 week ago

Thank you for this wonderful feedback. It means the world to us to know we could be there for you during this time, and our support really made a positive difference. Kindest regards, Pure Team

Posted 1 week ago

“Excellent service from start to finish everything was taken care of by a lovely lady called Julia who was excellent and very professional from the start. And my wife's ashes were professionally delivered by hand by a lovely lady who was very caring and made you feel at ease.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We always aim to provide the level of care we would want for our own families, and we're pleased this came across in the way Julia and the team supported you. Kindest regards, Pure Team

Posted 1 week ago

“The whole process from start to finish was dealt with professionally and sympathetically. We were kept updated throughout and knew where and when the cremation was taking place. The ashes were hand delivered in a timely fashion. A simple fuss free experience which is exactly what Dad would have wanted.”

Helpful Report

Posted 1 week ago

Thank you very much for leaving feedback about the support you received. We're pleased that we could carry out your father's wishes exactly as he wanted. It's good to know you always felt updated and that you found the service was delivered with professionalism and the utmost care. All the best, Pure Team

Posted 1 week ago

“PureCremations staff have been friendly, respectful and supportive in helping us action my Father’s cremation plan. Each person has communicated effectively, informatively and at exactly the right time, to guide the family each step of the way. At a time when there is a lot to arrange , Pure Cremations have simplified the process while still keeping that personal feel to a non attended cremation. The online book of remembrance was a comfort where a message can be left remotely.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this. We're pleased that each update was delivered effectively and provided your family with the guidance needed at this time. It's also lovely to know that we could make the arrangements feel more manageable while still keeping that personal touch. Kindest regards, Pure Team

Posted 1 week ago

“Very professional, dealt with me with sympathy”

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Posted 1 week ago

Thank you for your kind words and positive feedback. Best wishes, Pure Team

Posted 1 week ago

“I cannot recommend Pure Cremations highly enough. From the start of the process until the conclusion they were thoughtful and very professional, which is what is required at a difficult time. I shall be purchasing my own package very soon. Thank you very much”

Helpful Report

Posted 1 week ago

Thank you, Mark. We really appreciate your feedback, and we're pleased that your experience has given you the confidence to consider arranging your own Pure plan. It's good to know that you found the service to be thoughtful and professional right from the start. Best wishes, Pure Team

Posted 1 week ago

“Every step of the way was easy and professional and I was treated with the utmost respect and compassion. Thank you for your service at such a distressing time.”

Helpful Report

Posted 1 week ago

Thank you, Jennifer. It's good to know that we could be there for you every step of the way. Best wishes, Pure Team

Posted 1 week ago

“I cannot praise Pure Cremation enough - at a difficult time, they were all that I could ask for. Everyone that I spoke to was kind and caring. They were prompt and efficient throughout. I give them my highest recommendation.”

Helpful Report

Posted 1 week ago

Thank you for sharing this wonderful feedback with us. It's great to know that we could provide the care and support that you needed during this difficult time. Kindest regards, Pure Team

Posted 1 week ago

“I have found the Pure Cremations Team to be excellent from the moment I paid in full for my husband and I's Cremations (in advance ) a few years ago to first contact when my husband died in June this year to the gentleman bringing my husband's ashes back, every member of staff has been very compassionate, friendly and extremely helpful. I cannot recommend them enough.”

Helpful Report

Posted 1 week ago

Thank you, Sally. We're pleased that you found the service excellent, right from setting up the plan to the personal return of ashes. It's good to know that you have found every member of the team to be compassionate and so helpful. Kindest regards, Pure Team

Posted 1 week ago

“Was very respectful kept me up to date on everything would highly recommend”

Helpful Report

Posted 1 week ago

Thank you for rating us with five stars. It's good to know you found our team respectful and that you would recommend us to others. Kindest regards, Pure Team

Posted 1 week ago

“Everything went pretty much to plan. Except for not being advised when my loved one was taken into Pure Cremation’s care, everything else happened as it had been explained. The Pure Cremation team are compassionate and considerate and I felt well looked after throughout the process. Thanks Pure Cremation for a procedure carried out with dignity and respect…”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. We're pleased that you found our team compassionate and considerate of your needs at this time, and this made you feel truly looked after. However, we're sorry to learn that you were not informed when your loved one was brought into our care. We understand how important those updates are and we want to understand why this didn't take place. Our team will now review the arrangements and get in touch to provide a response. If you would like to speak to us in the meantime, please don't hesitate to contact us on 0800 033 7737. Best wishes, Pure Team

Posted 1 week ago

Pure Cremation is rated 4.9 based on 7,938 reviews