Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,407 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th June 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LIke a number of married couples my wife and I had discussed in very general terms our funeral arrangements. I did not have any very strong ideas about my arrangements. My wife was very interested in The Pure Cremation service. As it turned my wife died suddenly before any arrangements could be made. We contacted Pure Cremation, and they were able to start things on our behalf straight away. As soon as they had the Green form from the registrar they started making arrangements. My wife's remains were collected from West Suffolk Hospital, and taken to Andover.We were able to complete all the arrangements by E mail. They were even able to handle our request to collect the Ashes and then we changed to delivery. Everything was handled with great skill. The delivery was handled with great dignity and we are very great full to Pure Cremation for their efforts on our behalf.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience of our care. It's good to know that you were pleased with the arrangements for your wife and that we could accommodate your requests for the return of ashes. Best wishes, Pure Cremation Team

Posted 1 week ago

“We used pure cremation for my mother. The service was very smooth and efficient from the start. We would definitely recommend them”

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Posted 1 week ago

Thank you for your lovely review, Sheree. Your recommendation means a lot to us, and its wonderful to know we could support your family. Take care, Team Pure Cremation

Posted 1 week ago

“Care was taking every step of the way for my late mum . Thank you to all the Team Im glad she chose you for what she wanted .”

Helpful Report

Posted 1 week ago

Thank you for your heartfelt review. We're truly honoured to have supported your mum’s wishes and to have been there for you. Knowing that you felt cared for every step of the way means so much to our team. Kindest regards, Pure Cremation Team

Posted 1 day ago

“Great teamwork, all planning & details went as promised. Step by step details were given to us from initial contact, by words, not messages & not written. By a person! Speaking to you. And informing you what was going on.Hand delivery of remains delivered to our door in a very courteous manner, with dignity & respect.”

Helpful Report

Posted 1 week ago

Thank you for your review. It's wonderful to know that our regular updates and personal communication positively influenced your experience. Kindest regards, Pure Cremation Team

Posted 1 week ago

“For the mostpart my interaction with Pure Cremation was excellent - respectful, efficient, nice staff, value for money. My only criticism is that due to technical issues your end, the email that you tried to send me about my father's cremation date never got to me. The first I knew of it,was when a staff member called me the evening before, to say they'd noticed the email had bounced and suspected that I might not know about the committal. I was really shocked, and it upset me. I would say always phone relatives regarding this important piece of information. Do not send it by email. Thank you.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us. It's good to know you found our team to be efficient and respectful. Your feedback regarding the confirmation of your father's committal date is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. All the best, Pure Cremation Team

Posted 1 week ago

“My husband recently passed away and I chose pure cremation and I’m glad I did, they gave us the highest standard of care and compassion anyone could ever ask for. They kept me fully updated on everything and checked that I understood everything and checked that I was doing ok. I couldn’t thank this company enough for everything. I highly recommend, thank you everyone in the company ❤️”

Helpful Report

Posted 1 week ago

Thank you for sharing such a touching review. It means so much to know that you felt supported and cared for throughout. Your kind words and recommendation are deeply appreciated by everyone here. Kindest regards, Pure Cremation Team

Posted 1 week ago

“The whole team was kind, courteous and dealt with my dad’s cremation respectfully. Communication are clear, easy to understand and explained in plain English. My dad’s ashes were returned personally to my mum and she was treated with compassion and respect. We received a 5* service.”

Helpful Report

Posted 1 week ago

We're honoured to have supported your family and to have cared for your dad with the respect he deserved. It's lovely to learn that your mum felt treated with compassion, and we’re truly grateful for your kind words and 5-star feedback. Best wishes, Pure Cremation Team

Posted 1 week ago

“In a difficult time, the ease of each stage undertaken was, professional, caring, and as timely as possible. Our thanks to all concerned at Pure Cremation .”

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Posted 1 week ago

Thank you so much, Michael. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 1 week ago

“I would give more stars if I could. I spoke to a lady named Lyndsay Murphy who was absolutely lovely and took me through the procedure. I t wasn't all plain sailing as I got a few things wrong but whe was there to help and listened to my ramblings. The ashes were delivered bang on time by a very nice young lady who took the time to stroke my ferret. I have nothing but good things to say about Pure Cremation, they dealt with my mother 6 years ago and would not hesitate to recomment them to anyone. My warm thanks to everyone involved. Karen Wright”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful review. We are glad that Lyndsay was able to support you with empathy and patience, and that you had a positive experience with our ashes return specialist too. Kindest regards, Team Pure Cremation

Posted 1 week ago

“Really helpful and friendly”

Helpful Report

Posted 1 week ago

Thank you for your kind words and five-star rating. Take care, Pure Cremation Team

Posted 1 week ago

“Absolutely great full of empathy and compassion nothing was to much trouble. A very simple straight forward service at a time when you need that support and kindness to get you through the process”

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Posted 1 week ago

Thank you so much for your heartfelt review, Katie. We're truly glad to hear that our team provided you with the empathy and compassion needed. Best wishes, Team Pure Cremation

Posted 1 week ago

“Excellent service throughout a very difficult time”

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Posted 1 week ago

Thank you so much for sharing your experience. Your feedback is greatly appreciated and means a lot to us all. All the best, Pure Cremation Team

Posted 1 week ago

“Great service from when I first phoned them to when they returned my husbands ashes kept me informed every step well done pure cremation”

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Posted 1 week ago

Thank you for your wonderful review, Carol. Kindest regards, Pure Cremation Team

Posted 1 week ago

“I was very pleased with the quality of care I received after my dad passed away everything was as advertised and the service I received was excellent”

Helpful Report

Posted 1 week ago

Thank you so much for your kind words. It's really good to know that everything met your expectations and that you felt supported throughout. It means a lot to us to know we were able to help during such an important moment for your family. Best wishes, Pure Cremation Team

Posted 1 week ago

“Absolutely brilliant, my mom’s cremation was handled with utmost respect and dignity and I was kept informed all the way through what could have been a very stressful time. Would recommend 100%. I am seriously considering arranging one for myself. Thank you Pure Cremation!”

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Posted 1 week ago

Thank you sincerely for your thoughtful feedback. It truly means a lot to know that we could keep you informed and supported throughout, helping to ease your mind during such an important time. Your recommendation is incredibly appreciated. Take care, Pure Cremation Team

Posted 1 week ago

“Excellent service from beginning to end. Everyone we spoke to were very helpful and sympathetic.”

Helpful Report

Posted 1 week ago

Thank you so much. It means a lot to know that you felt supported every step of the way and that everyone you spoke to was helpful and understanding. Take care, Pure Cremation Team

Posted 1 week ago

“An excellent service.Takes some of the stress away at a very traumatic time, allowing you to focus on what is important to you. I had a lovely and personal occasion to celebrate my partner's life instead of a meaningless funeral which did not reflect him.”

Helpful Report

Posted 1 week ago

Thank you so much for sharing this feedback with us. It means a great deal to know that we could help take some of the weight off your shoulders and give you the space to focus on remembering your partner in a way that truly reflected who he was. We’re really touched that you were able to create something personal and meaningful. That’s exactly what we hope to make possible for every family. Kindest regards, Pure Cremation Team

Posted 1 week ago

“I would highly recommend this service to anyone who wishes to simplify their funeral arrangements to the minimum. As the widow, I was treated with patience, consideration and courtesy throughout the process and kept up to date through each step, leading, ultimately, to the handing over of my late husband's ashes by a special courrier who delivered them to the door.”

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Posted 1 week ago

Thank you for sharing your experience of our care. We truly appreciate your positive feedback, and it's wonderful to know that you felt supported at every step. Best wishes, Pure Cremation Team

Posted 1 week ago

“Dawn, Steve and the rest of the team at Pure Cremation were so helpful kind and professional at every step of the process. I am extremely grateful to them for making an incredibly difficult time as less stressful as possible. Thank you so very much.”

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Posted 2 weeks ago

Thank you so much. We are very grateful for your kind words about Dawn, Steve and the rest of the team. It means a lot to know their support and professionalism helped make things easier for you. All the best, Pure Cremation Team

Posted 1 week ago

“Hi, Thank you so much for everything, from start to finish you've been amazing & I'm sure my brother Kevin would say the same thing.Lindsey ? The Brentford fan, you have been great & helped me with all of this, Thank You . Keep up the fantastic work. Many thanks again Regards Gary Scott, brother to Kevin Robert Scott”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review, Gary. We’re so glad to hear that Lyndsey and the team could assist you during this time. It means a lot to us to know that we were able to provide the support you needed for your brother, Kevin. Your kind words will motivate us to continue delivering the care and service our families deserve. Kind regards, Pure Cremation Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 5,407 reviews