Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,684 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 27th July 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly and efficient service!”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. It means a great deal to know our team made a difficult time a little easier for you. All the best, Pure Cremation Team

Posted 1 week ago

“Totally professional, sensitive and empathetic throughout the whole process, recommended without reservation”

Helpful Report

Posted 1 week ago

Thank you so much for your kind words, Alan. We truly appreciate your recognition of our professionalism and empathy during this time. Your recommendation also means a lot to us. Best wishes, Pure Cremation Team

Posted 1 week ago

“I thought Pure Cremation were very good to deal with and everthing went smoothly all the people we dealt with very respectful”

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Posted 1 week ago

Thank you for your positive feedback. We’re so pleased to hear that everything went smoothly and that you felt treated with respect throughout. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Fantastic service. Extremely professional and sincere. Brilliant communication from beginning to end.”

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Posted 1 week ago

Thank you, James! We are delighted with your positive feedback. Kindest regards, Pure Cremation Team

Posted 1 week ago

“We would love to thank u as a family for taking care of our beloved dad and husband gordon bell u have been great and helped us all the way i will definitely be recommending u to other people many thanks”

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Posted 1 week ago

Thank you for your very kind feedback. Your words are incredibly touching, and it truly was an honour to care for Gordon and support your family. We’re deeply grateful for the trust you placed in us during such an important time. Best wishes, Pure Cremation Team

Posted 1 week ago

“Excelent service from a team who endeavour to provide a caring and thoughtful experience at, for most people, is a distressful time.”

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Posted 1 week ago

Thank you for your kind words, Neil. Your feedback truly means a lot to us. We’re glad that we could provide the caring and thoughtful support you needed. All the best, Pure Cremation Team

Posted 1 week ago

“Very Professional , excellent communication.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. It's great to know you appreciated our professionalism and communication at this time. Best wishes, Pure Cremation Team

Posted 1 week ago

“I had to organise two funerals & Pure Cremations handled everything for me, they were amazing all the way through the process even when it can to bring my parents ashes home, I really can’t put in to words how helpful, kind & caring everyone was, thank you”

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Posted 1 week ago

Thank you so much for your heartfelt review, Nicola. We’re truly honoured to have been able to support you during such a challenging time. We're grateful to have been there for you and your family. All the best, Pure Cremation Team

Posted 1 week ago

“I had heard of pure creation but didn’t know anyone who had used their service. When I first rang I was anxious, who wouldn’t have been; my wife had just died! I was immediately reassured by the lady I was speaking to. She was both respectful and very good at guiding me through the process. It was not an experience I want to repeat, but if I have to then I have a good experience to fall back on. The respect they showed from then on and the care they took were second to none. Even the young lady who eventually returned the ashes dealt with me as though I was the most important person she had to deal with. None of the experience was repetitive or practiced- excellent!”

Helpful Report

Posted 1 week ago

Thank you for sharing such a thoughtful and moving account of your experience. We're so pleased that you felt supported and respected at every step. It means a great deal to know our team helped bring you some reassurance during such a painful time. Your kind words about the care shown by each person you spoke to is greatly appreciated. Best wishes, Pure Cremation Team

Posted 1 week ago

“A letter of complaint has been sent.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. A senior manager is currently reviewing the concerns you’ve raised, and we will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Pure Cremation were so helpful kind and understanding in dealing with my mums death from the start to the finish. I had 24/7 help if needed and was kept informed of each stage. I would recommend them and will be using them myself when the time comes. I can't thank them enough.”

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Posted 1 week ago

Thank you for your wonderful feedback. It's good to know that you felt supported throughout the arrangements and that we could provide kindness and understanding for when you needed it most. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Marvellous service. Very professional, no hassle, very informative, kept me informed every step.”

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Posted 1 week ago

Thank you for your fantastic review, Mari. It's good to know that you were kept informed at every stage, and we're glad it made a positive difference. Best wishes, Pure Cremation Team

Posted 1 week ago

“The service we received was exemplary.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review. We're delighted that you found our service exemplary. It’s our goal to provide support with professionalism and care, and good to know we could provide this for your family. Kindest regards, Pure Cremation Team

Posted 1 week ago

“The team was very professional and sympathetic whilst helping me with the details of my mum’s cremation package. They were patient and very understanding whilst I was still mourning my mum’s passing. Also the team kept me informed about what was happening every step of the way. I’m very happy with this service as they are truly exceptional and very professional.”

Helpful Report

Posted 1 week ago

Thank you for your heartfelt review. We’re pleased that we could provide the professional and compassionate support you needed during this time. Your comfort and peace of mind are our top priorities, and we're glad to know you felt informed and supported throughout. Best wishes, Pure Cremation Team

Posted 1 week ago

“Excellant service from start to finish very courtious and polite .”

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Posted 1 week ago

Thank you for your wonderful feedback, Linda. It's good to know that we could provide an excellent service from start to finish. All the best, Pure Cremation Team

Posted 1 week ago

“Courteous, sympathetic but not fussing, honouring both the dead and the living, just very professional. Couldn't find a downside anywhere.”

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Posted 1 week ago

Thank you so much, Jennifer. We are touched by your kind feedback about the support provided by our team during this sensitive time. Best wishes, Pure Cremation Team

Posted 1 week ago

“From start to finish so profesional”

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Posted 1 week ago

Thank you for the positive feedback; it is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 1 week ago

“During one of the most difficult times in my life, losing a parent at a young age, pure cremation have been nothing but compassionate, caring and professional. I was completely clueless when ringing them and wasn’t sure what to say or do. Christine guided me through everything and was supportive and kind. Thank you for making this experience more gentle for my family and I and being so kind. I will forever be greatful to Christine”

Helpful Report

Posted 1 week ago

Thank you, Ruby. Your words really do mean so much to us all, and it's good to know that we could make this experience a little easier for your family. Best wishes, Pure Cremation Team

Posted 1 week ago

“Very pleased with pure cremation looked after my late husband kept me informed all the way what they were doing . The lady who brought the ashes back to me was lovely she was called pat.”

Helpful Report

Posted 1 week ago

Thank you so much for your lovely feedback. Pat will be pleased to know that her support made a positive difference. Take care, Pure Cremation Team

Posted 1 week ago

“Fantastic service from start to finish. Extremely helpful and removes all of the stress with a conventional funeral. I will definitely be setting up my own plan soon as I don't want it to be left to anybody else to deal with.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience with us. It means a lot to know we could help ease the stress and make things a little easier. All the very best, Pure Cremation Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 5,684 reviews