Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,371 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd February 2026

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lovely lady called Eliza looking after my mum while she was in Pure Cremations care. From strart to finish she was compassionate, caring and gave me time to compose myself when needed. Very informative and was able to answer my queries in a timely manner. A lovely man named Dave brought my mum home and he stayed to make sure myself and dad were ok. Thank you”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We are so glad Eliza and Dave could provide compassionate support for you and your family during this time. Best wishes, Pure Team

Posted 1 week ago

“Pure Cremation stafff were very kind and efficient, they walked me through the whole procedure making this very stressful and sad experience less painful.”

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Posted 1 week ago

Thank you for taking the time to leave a review. We are touched by your compliments about our team and how they supported you. It's good to know that with our guidance, we were able to make this a little less painful for you. All the best, Pure Team

Posted 1 week ago

“Wonderful and dignified finale to my mums life provided by Pure Cremation. From start to finish pure cremation dealt with mum with the utmost dignity and respect. They kept me informed throughout and although it wasn’t a ‘traditional’ funeral, as a family we felt this was a lovely, simple process that mum would have approved of.”

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Posted 1 week ago

Thank you, Heather. We are very grateful for your positive feedback and it's lovely to hear that our communication was helpful during this time. Kindest regards, Pure Team

Posted 1 week ago

“I was overall very pleased with the service I received for my late husband with Pure Cremation. If I had just the one item to mention it would be that the paramedics had difficulty in getting through to arrange collection from the Nursing Home and in the end I sat with my husband from 7 pm until midnight when the private ambulance arrived. I would mention that I chose to stay with my husband, it wasn't a problem for me but others might have found it upsetting. Otherwise an excellent service, thank you.”

Helpful Report

Posted 1 week ago

Thank you for your review. It's great to hear that you were pleased overall with the service provided for your husband. We really appreciate your feedback regarding the time taken for our team to attend. We'll share this with the relevant team to look into further to understand if we could have done anything differently. If you would like to discuss your experience with us, please don't hesitate to get in touch on 0800 033 7737 or via email at customercare@purecremation.co.uk. Best wishes, Pure Team

Posted 1 week ago

“My mum sadly passed away on 13/01/26. When I phoned pure cremation to inform them I spoke to a lovely lady called dawn who was very sorry to hear of mums death. She explained in great detail what the process would be of collecting mum. She also told me that once I had registered mums death what the procedure would be for mums cremation. Dawn kept me up to date on what was happening with mum by emails . I was phoned with a dste for mums cremation at pure cremations crematorium. I then received a phone call a few days of mums cremation either a date for mums ashes to be personally delivered to my home address. On the day of delivery I received a phone call with a 2 hour window for delivery. The delivery was very professional and heartfelt. The whole process from mum been collected and then her ashes been delivered was very professional and dealt with the upmost dignity. Pure cremation were very helpful and kept me ipto date with everything that was going on. Very professional. I would have no hesitation in recommending pure cremation to family and friends. The whole team were very understanding and as cited with respect for mum. Well done pure cremation.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We’re glad to hear Dawn provided supportive, clear guidance and that helped you feel informed. It means a lot to know that you would recommend us to family and friends. All the best, Pure Team

Posted 1 week ago

“We had great service from Pure Cremation for my mum. They were kind and understanding when speaking with us, and made every step easy. We were kept informed through her journey and was quckly returned to us after her commital date. Thank you for your help.”

Helpful Report

Posted 1 week ago

Thank you for your lovely feedback. We’re glad to hear that you felt cared for and kept informed throughout the arrangements. Kindest regards, Pure Team

Posted 1 week ago

“Mark from pure cremation hand delivered mums ashes to us, he had a cup of tea and we talked about mum, a very nice man.”

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Posted 1 week ago

Thank you for sharing your experience. It’s wonderful to hear that Mark was thoughtful and attentive, and that this brought some comfort when returning your mother's ashes. Take care, Pure Team

Posted 1 week ago

“Very painless service in a time of grief Thankyou”

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Posted 1 week ago

Thank you for taking the time to share your experience. It's good to know that we could make this time a little easier for you. Kindest regards, Pure Team

Posted 1 week ago

“From the first call I made, all I was shown was care and compassion. The staff are all wonderful! Whilst a pure cremation was not my wish, I’d much rather have a funeral to say goodbye- it was what my Dad wanted and they took the very best care of him. The lady that hand delivered his ashes home was so respectful and took time to chat to me about my Dad making me feel comfortable despite what I was going through.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback with us. We're pleased that you found our team supportive and respectful. It's also lovely to hear that the team member who returned your father's wishes took the time to make sure you were ok. All the best, Pure Team

Posted 1 week ago

“Everything was carried out to the highest standard. I cannot fault the service in any way.”

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Posted 1 week ago

Thank you for such a wonderful review. Best wishes, Pure Team

Posted 1 week ago

“At one of the most heartbreaking times of our lifes, from the first contact to the last, no one could have been more helpful & compassionate. Communication was very good & having the same person handle our care was very comforting & gave a feeling of understanding and continuity.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful feedback. We’re glad our team could be there for you during this time. It's also great to hear that you appreciated the communication and compassion from our team. Kind regards, Pure Team

Posted 1 week ago

“Very professional service , which was made very easy during a difficult time”

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Posted 1 week ago

We're glad we could make things a little bit easier for you. Thank you for your positive feedback. Best wishes, Pure Team

Posted 1 week ago

“I was very very satisfied with the service and help I got from pure cremation Edward Cook”

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Posted 1 week ago

Thank you so much for this touching feedback. Kindest regards, Pure Team

Posted 1 week ago

“Pure cremation have been very professional, helpful and sensitive in all my dealings with them.”

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Posted 1 week ago

Thank you for sharing this with us. It's good to know that you have found our team professional, helpful and sensitive at this time. Kindest regards, Pure Team

Posted 1 week ago

“Thankyou all for the Great service I received from you all after losing my husband. You made everything so stress free .I can't thankyou enough I know I will be looked after by you all when its my turn .I will highly recommend you to everyone that I know .Many Thanks Diane Gray .”

Helpful Report

Posted 1 week ago

It's great to know we were able to make everything feel more manageable for you and take some of that weight away. Thank you for sharing your experience of our care. All the best, Pure Team

Posted 1 week ago

“So dependable do as they say.Taking most of your bereavement worries away.”

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Posted 1 week ago

Thank you for your kind words, Judith. It's good to hear that we could provide dependable support and ease your worries during this time. Best wishes, Pure Team

Posted 1 week ago

“Beautiful care from the moment we informed them off our bereavement until the moment the brought our loved one back to us. They used kind thoughtful language that reassured us my father in law was a person to them, not just a body. He was someone that mattered to us and therefore to them. Honestly, I didn't know what to expect when my in-laws told me that had pre purchased these plans but having dealt with the kind lady who answered the phone right through to the lovely lady who brought him home, I have no hesitation in recommending and trusting wholeheartedly in Pure Cremation.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience, Claire. We’re so pleased that you felt that your father-in-law was taken care of with respect by our lovely team. Your recommendations mean so much to us all. Take care, Pure Team

Posted 1 week ago

“Fantastic company.Would be nice if confirmation to family of the cremation was done on the day though.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We’re glad to hear that you found our team to be fantastic. We also appreciate your feedback about receiving confirmation that the cremation has taken place. We have shared this with our team to take on board. All the best, Pure Team

Posted 1 week ago

“Pure cremation have handled the whole process beautifully. At every stage you are informed of what is going on. Couldn’t be happier at what is a sad time. Looking forward to celebrating mum’s life rather than having a funeral”

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Posted 1 week ago

Thank you for your wonderful review, Paula. We’re glad we could support you through a sad time. All the best, Pure Team

Posted 1 week ago

“Great service, highly recommend used a few times with family member that are no longer here.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic feedback and five-star rating. Your trust and recommendations are greatly appreciated by us all. Kindest regards, Pure Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 6,371 reviews