Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,048 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kind, compassionate service, kept us well informed at each stage.”

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Posted 1 month ago

Thank you for your fantastic feedback and 5-star rating. Best wishes, Pure Cremation Team

Posted 1 month ago

“I can't fault the entire service. The initial booking was straight forward and really put your mind at rest, knowing that this was one less thing to worry about when the time came. The cremation details and delivery service details were explained very professionally via a couple of phone calls. This really took a lot of pressure of me at a very sad time. Thank you so much.”

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Posted 1 month ago

Thank you so much for your wonderful review. It's good to hear that arranging our services felt straightforward and put your mind at rest right away. We're also pleased that the updates provided by our team made a positive difference. Take care, Pure Cremation Team

Posted 1 month ago

“Such kind caring people at a very hard time. Our Mum was cared for with the upmost respect and the whole process was carried out with dignity. We were constantly kept updated, and Mum was brought back home to us in a beautiful box befitting the beautiful lady she was.”

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Posted 1 month ago

Thank you so much for your review, Sharon. We are truly honoured to have been part of your Mum's journey and are glad that you felt supported and informed throughout. Take care, Pure Cremation Team

Posted 1 month ago

“Pure Cremation kept me informed at all stages as to what was happening with my late wife. Sympathetic at all stages and returrned her ashes on the day they promised. Excellent service.”

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Posted 1 month ago

Thank you so much for your review. We’re so glad to hear that you felt informed and supported during this time. Your wife deserved the utmost care, and we're pleased we could provide that for you. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Polite all the way through.resoect and kept me informed all the way the ashes came to me...”

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Posted 1 month ago

Thank you so much for your feedback. We’re delighted to hear that you felt respected and informed throughout your loved one's arrangements. All the best, Pure Cremation Team

Posted 1 month ago

“I found the process very frustrating at times. Especially with the collection of my loved ones body”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re grateful you’ve taken the time to share your feedback. We’re truly sorry to hear about your experience and would really like the opportunity to understand your concerns in more detail. As your review was submitted anonymously, please do get in touch with us at customercare@purecremation.co.uk, including your full name, preferred contact details, and "review" in the subject line, so we can ensure a senior manager addresses your concerns promptly. If there’s anything we can do in the meantime, please don’t hesitate to call us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 1 month ago

“Pure Cremation Ltd took the pain out of having to say goodbye to a loved one at a crematorium. It was so personal and proffessionaly handled with a lot of care and dignatiy.”

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Posted 1 month ago

Thank you so much for your kind feedback. It means the world to hear that you found our approach to be personal and handled with the care and dignity we strive for. Your kind words reinforce our commitment to support families in their moments of need. Take care, Pure Cremation Team

Posted 1 month ago

“Exellent service. Very patient and understanding staff. Communiction from them to us was 100% excellent.”

Helpful Report

Posted 1 month ago

Thank you, Andy, for your fantastic review. Clear communication is very important to us, and it's wonderful to know that we met your expectations. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I cannot recommend Pure Cremations highly enough. From the very first point of contact, their team showed genuine compassion, understanding, and professionalism during what was a very difficult time. Everything was handled with the utmost respect and dignity, giving me complete peace of mind that my loved one was being cared for with kindness. What really stood out was how simple and stress-free they made the whole process. Their clear communication, attention to detail, and willingness to answer every question with patience brought such comfort. They took care of everything seamlessly, allowing us the time and space to grieve without additional worries.”

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Posted 1 month ago

Thank you so much for your review, Noelle. We truly appreciate your kind words about our team's compassion and professionalism during this time. It’s good to hear that we could make the process simple and stress-free for you. Our goal is always to provide care and support, allowing families the space to grieve without added worries. Best wishes, Pure Cremation Team

Posted 1 month ago

“My wife recently passed and had requested a Pure Cremation as she wanted to ease the stress on me and our daughters, both emotionally and financially. in accordance with her requests we arranged a pure cremation and we were really impressed by their professionalism and level of service.”

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Posted 1 month ago

Thank you for your positive feedback. We’re so glad that we could support you and your family in line with your wife’s wishes. It’s also good to hear that our professionalism and care helped make the process as smooth and reassuring as possible. Take care, Pure Cremation Team

Posted 1 month ago

“This is the third time I have used the services of Pure Cremation. They are very good and keep you informed of every step of the process. The call handlers are excellent. I have bought my own cremation through Pure Cremation knowing how stress-free it should make things for my family.”

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Posted 1 month ago

Thank you, Heather, for your wonderful review. We're pleased to know that you felt informed at every step. It’s also lovely to hear that you have made your own arrangements with Pure Cremation based on your prior experiences of our care. Kindest regards, Pure Cremation Team

Posted 1 month ago

“A very professional, compassionate and helpful service. It was good to be kept up to date with what was happening.”

Helpful Report

Posted 1 month ago

Thank you, Collette. We're delighted to know that our team provided you with such a compassionate and professional service. Keeping you updated throughout is important to us, and it’s good to hear that it brought you some peace. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I really want to pass on a compliment to the team. I have had mum mums ashes delivered today and whilst I was sad, I was also very comforted by the service from beginning to the end. Although I have been honoured to be there when my grandparents passed away and recently my mum, this was my first experience at being in charge of arranging my late mums passing. Every other organisation from utilities, housing associations and family dynamics has been really challenging and difficult and I thought I would never get through it. I found myself sometimes getting upset ‘why me?’ And thinking I couldn’t do this anymore. Mums choice to arrange her funeral through Pure Cremation has been the only reassuring and supportive network I have had since she passed away. I have felt so alone and had to overcome so many hurdles (which in my opinion you’re never prepared for at a sad time) but I just felt so at ease knowing my mum was with you (when she eventually got there). Nothing felt like a part of a process or formality with you. Wendy (mums coordinator) and the lovely lady (I’m so sorry I couldn’t remember her name) who brought my mum to me today, were so absolutely kind and supportive. The gentle approach was well needed and I felt reassured that when my mum was in your care, she was still treated with dignity. My heart broke when Wendy said that the team all spoke to Mum and she was not alone. That will be forever in my heart. Even the email stating ‘thank you for letting us care for Lesley’ what a lovely thoughtful and respectful thing to say. I just want to say thank you to you all from the bottom of my heart for bringing my mum to me and looking after her. I am truly grateful”

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Posted 1 month ago

Thank you so much for this heartwarming feedback. We understand how overwhelming and challenging it can be to arrange a loved one’s final farewell, and it means so much to know we could provide support, reassurance, and care throughout. Wendy and the team approach every step with kindness and respect, and we are so glad that this brought you comfort at such an important time. Thank you once again for sharing your experience with us. All the best, Pure Cremation Team

Posted 1 month ago

“Pure cremation were excellent from the first call to purchase their service until my brothers ashes were delivered. They were very professional and very caring on the phone. They informed me when he was collected from his care home,then informed when he was to be cremated then when his ashes were to be delivered (by a very nice man I have to say ) first class service.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback. We’re so pleased that you felt supported at every step, from the first call to receiving your brother’s ashes. It’s wonderful to hear that the service was professional, caring, and clear throughout, and that the delivery was handled with such kindness. All the best, Pure Cremation Team

Posted 1 month ago

“My father arrived back to me within six days .Spoke to Dawn a lot who was very kind and understanding .”

Helpful Report

Posted 1 month ago

Thank you for your touching review. We're so glad to hear that Dawn provided you with the kindness and understanding you needed. Take care, Pure Cremation Team

Posted 1 month ago

“From the time of informing yourselves that my husband had died, I have received the best service that I could of hoped for in this difficult time. All the staff I had contact with, have been as well as efficient, most kind and compassionate.”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback. It's good to hear that we could provide efficient, kind, and compassionate support during this time. Your words mean a lot, and we’re grateful that we could be there for you. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service, very well organised and very compassionate. Could not fault them.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review. We’re delighted to hear that you found our service to be compassionate and well-organised. All the very best, Pure Cremation Team

Posted 1 month ago

“I cannot recommend highly enough. Respectful and kind in all their dealings with us as a grieving family. At that awful time they were all amazing”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re so glad that our team could provide support with respect and care during such a challenging time. Knowing that we were able to make a difference to your family truly means a lot to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Although Pure Cremation was Professional and Empathetic the only thing we were disappointed in was although we were told we had a named advisor we did not speak to Dawn on the occasions we rang or requested a call back we spoke to someone different on several occasions. The Guys who returned Johns ashes to me were amazing.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re so pleased to hear that the team who returned John’s ashes made such a positive impact with their care and attention. We’re sorry to hear that you weren’t able to speak with Dawn on every occasion and will be reviewing the arrangements to ensure this is addressed. Your feedback is very important to us, and we truly appreciate you taking the time to share it. Best wishes, Pure Cremation Team

Posted 1 month ago

“From start to finish the process of dealing with Mum's passing was sensitively dealt with by Pure Cremation, the information given to us was informative and compassionate and everything explained thoroughly and every step of the process we were updated with a kind phonecall. The lady who returned Mum's ashes was respectful in such difficult circumstances, she explained everything and answered any questions.”

Helpful Report

Posted 1 month ago

Thank you for sharing your positive feedback, Karen. We’re pleased to know that the support, guidance, and updates provided helped you through. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 6,048 reviews