Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,678 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 27th July 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told that Tracey was dealing with my Mum's cremation. I was called and given the information of when the committal would take place. Feeling obviously overcome with grief, I asked if we could attend the committal after all? I was met with what could only be described as rudeness, and told that if we went ahead with that decision, the committal could not commence on the original date. We decided to leave it as it was, but Tracey asked if we would like to be informed to which I said yes please. The committal I assumed went ahead, but we didn't receive any call at all. We were also asked to chose a picture for the urn. I chose a beautiful autumn tree scene. When the ashes were delivered, the picture on the urn was bluebells. To say I was disappointed is an understatement!”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We're really sorry to learn that things haven’t gone as expected and we'd like the opportunity to understand more about what happened. As your review was posted anonymously, please could you email us at customercare@purecremation.co.uk with your mum’s full name and the best way to contact you? If you add “review” to the subject line, a senior member of the team will make sure it’s picked up quickly. If there is anything more we can do in the meantime, please contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Pure Cremation has been wonderful from first to last. They kept me informed at all times and were very kind. There were no extra charges at all which made everything so much easier. I was told when someone would call and it was always on time. Rick made an appointment to bring the ashes and he made it a very easy experience. I have Pure Cremation for myself and I am telling my friends about. I certainly recommend the company to anyone interested in a lovely ending.”

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Posted 1 week ago

Thank you for sharing your lovely feedback with us, Robin. We're delighted that our communication and service made everything easier for you during this time. Kindest regards, Pure Cremation Team

Posted 1 week ago

“At such a difficult time Pure Cremation made it extremely easy. Very greatful for bringing the ashes back to us in a beautiful box. Thank you for your empathy, kindness and great service.”

Pure Cremation 5 star review on 14th July 2025

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Posted 2 weeks ago

Thank you for taking the time to share your experience. We are truly touched to hear that we could make this difficult time a bit easier for you. Best wishes, Pure Cremation Team

Posted 1 week ago

“Very efficient and informative but also caring and supportive”

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Posted 2 weeks ago

Thank you for your positive feedback. It's good to know that you found our service efficient and caring during such a sensitive time. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Fantastic service from start to finish. Cannot praise enough. Would highly recommend.”

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Posted 2 weeks ago

Thank you for your wonderful feedback. We're glad you found our service fantastic from start to finish. Your recommendation means a lot to us! Best wishes, Pure Cremation Team

Posted 1 week ago

“Done with dignity .”

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Posted 2 weeks ago

Thank you for this positive feedback. It's good to know that you felt all aspects of our care were provided with dignity. All the best, Pure Cremation Team

Posted 1 week ago

“Pure Cremation looked after my step mother after she died. It was her choice to use them and her choice to have no fuss. They looked after her exectly as she had expressed. Their care and compassion was admirable and nothing was too much trouble. The service they offer is thoughtful and sensitive and everyone I spoke to was very kind. The delivery of her ashes was carried out with the gravitas and thought appropriate to the occasion - I am very grateful to them.”

Helpful Report

Posted 2 weeks ago

Thank you for your positive review, Lorraine. We're touched that we were able to honour your stepmother's wishes with the care and compassion she deserved. Take care, Pure Cremation Team

Posted 1 week ago

“Everyone I dealt with was very kind and helpful and the whole process was extremely smooth.”

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Posted 2 weeks ago

Thank you so much for your kind words. We're pleased that we were able to make this a smooth process for you and provide the support you needed. Best wishes, Pure Cremation Team

Posted 1 week ago

“Seamless in a very sad and distressing time.”

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Posted 2 weeks ago

Thank you for your kind words, Polly. We're truly glad to hear that we could provide a seamless experience at this time. All the best, Pure Cremation Team

Posted 1 week ago

“I found these very helpful easy to talk too everything was so straigh forward.”

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Posted 2 weeks ago

Thank you for the wonderful feedback. It's great to know you found our team easy to talk to and the process straightforward. Kindest regards, Pure Cremation Team

Posted 1 week ago

“I lost my dear friend Dudley and it was a terrible time but the staff at pure cremation were so brilliant with how the handled everything from the start until they delivered his ashes back to me, thank you so much. Brad”

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Posted 2 weeks ago

Thank you for sharing your experience. It was an honour to support you and to care for your dear friend, Dudley. Best wishes, Pure Cremation Team

Posted 1 week ago

“Very friendly and helpful company they made a sad situation easier to cope with and very simple when your mind is in trauma Thank you 😊”

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Posted 2 weeks ago

Thank you so much, Karen. We're pleased that we could make this sad time easier to cope with. All the best, Pure Cremation Team

Posted 1 week ago

“Very caring and helpful.”

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Posted 2 weeks ago

Thank you for your review. It's good to know that you found our team caring and helpful at this time. Best wishes, Pure Cremation Team

Posted 1 week ago

“Wonderful service could not ask for any thing more first class.”

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Posted 2 weeks ago

Thank you for rating our service with 5 stars. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Polite, empathetic, efficient, would recommend to anyone in need of this service”

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Posted 2 weeks ago

Thank you for taking the time to share this positive feedback with us. Best wishes, Pure Cremation Team

Posted 1 week ago

“We respected my Dads wishes for a pure cremation, and the whole process is absolutely worth a review. The lady who took my phone call was lovely, he name is Tracey, and she was so sensitive and compassionate towards me in the situation, and gave me time to gather myself when speaking got difficult. She explained the process amazingly and also sent emails to cover. We were kept up to date as a family along every step of the way. When my Dad came home, the gent who drove him again was so lovely and compassionate towards my Mother. Overall, an amazing service which I cannot fault. Thank you!”

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Posted 2 weeks ago

Thank you so much for your review. We’re so glad to hear that Tracey was able to support you throughout. Compassion is at the heart of what we do, and it’s wonderful to know that our team provided the care you and your family needed. Wishing you all the best, Pure Cremation Team

Posted 1 week ago

“The care they gave to my dad and to myself was amazing .There communication was 100 percent i highly recommend there service .”

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Posted 2 weeks ago

Thank you for your wonderful review. Your recommendation means a lot to us, and we’re glad our communication was helpful. Kindest regards Pure Cremation Team

Posted 1 week ago

“From our 1st phone call at 4am, till Dad's cremation it was a easy, comfortable, understanding professional service. The level of concern, care and attention to detail where above and beyond. Thank you all for making what was a difficult time easier for all our family.”

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Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. Your feedback is greatly appreciated and we're pleased that you felt the care and attention provided went above and beyond. Best wishes, Pure Cremation Team

Posted 1 week ago

“I have used Pure Cremation now for both of my parents. I would highly recommend them to look after your loved ones. They are understanding, professional and highly respectful. If you have any queries about the process they are always there to help. Thank you Pure Cremation for making a very difficult time so less stressful.”

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Posted 2 weeks ago

Thank you for your kind words. It's lovely to know that you felt supported at every step and always felt you could get in touch with any questions. We're pleased we could make this very difficult time less stressful for you. All the very best, Pure Cremation Team

Posted 1 week ago

“Five Stars from me. Excellent, caring, emphathy from all the staff who dealt with my mum's death and subsequent cremation. Ashes delivered to my door, yes that was upsetting but the young lady was very kind. Every aspect of their process was explained. They collected mum from her care home with 2 hours of my first call, and they were very efficient throughout. Thank you for making a sad situation bearable.”

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Posted 2 weeks ago

Thank you so much for your kind words, Deidre. Your feedback means a great deal to us. Take care, Pure Cremation Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 5,678 reviews