Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,926 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to reach out and express my deepest thanks for everything pure cremations and Michelle did to help us organize my dad’s cremation. Navigating this process has been so difficult for our family, but your kindness, patience, and professionalism made an unbearable time so much easier to bear. You handled every detail with such grace and respect, and it truly meant the world to us knowing he was in such caring hands. Thank you for guiding us through this with so much compassion. We are all profoundly grateful for your support.”

Helpful Report

Posted 1 week ago

Thank you for this fantastic feedback. We understand how important it is for families to feel supported and reassured throughout every step, and it’s lovely to know that Michelle’s patience, compassion and professionalism helped make things a little easier for you all. Best wishes, Pure Team

Posted 5 days ago

“From the first contact to the final delivery of my mums ashes, the people at Pure Cremation couldn’t have been more caring, compassionate or knowledgeable. They kept me informed every step of the way, as was my request and never was a question ignored or not responded to almost immediately. I would highly recommend the team at Pure Cremation.”

Helpful Report

Posted 1 week ago

Thank you, Martine, for your thoughtful review. We're glad that you felt looked after, kept informed, and that your mum’s ashes were handled with such care. All the best, Pure Team

Posted 5 days ago

“Excellent, efficient service, delivered with genuine compassion, would highly recommend this to anyone seeking an alternative, to the tradition route of funerals.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful review and recommendation. It's wonderful to know you found our service both efficient and compassionate. Kindest regards, Pure Team

Posted 5 days ago

“Professional, courteous service throughout the process from collecting my Mum to returning her ashes.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. We're grateful to know our team provided a professional and courteous service throughout your mum's journey. Kindest regards, Pure Team

Posted 5 days ago

“good communication, and helpful making the whole experience less stressful.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. Clear communication can make all the difference, and it's reassuring to know we were able to make the experience feel a little less stressful. Kindest regards, Pure Team

Posted 5 days ago

“It was the first time i have had to deal with Pure Cremations, it was a lady called Michelle she was very kind and vey helpful, showing empathy for our loss of an aunt and an uncle 3 days apart.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We're so sorry for the loss of both your aunt and uncle, especially so close together. It’s lovely to know that Michelle was able to support you with such kindness, empathy, and care. Kindest regards, Pure Team

Posted 5 days ago

“Completely happy with the service.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience, Diane. It's great to know you were happy with the service provided. Kindest regards, Pure Team

Posted 6 days ago

“It was very easy to buy a package and the explained everything on what ur package included. They kept you up to date on what was happening by pick up of body arrival of body at destination and when service would be done. They contacted you to arrange date of ashes delivered I went with pure cremation for my uncle and I am now looking at buying package for myself. Fantastic service all round.”

Helpful Report

Posted 1 week ago

Thank you very much, Annette. It's good to know that you always felt up to date about your uncle's arrangements and about what was happening next. We're also touched that you are considering setting up your own plan with us. Kindest regards, Pure Team

Posted 6 days ago

“Having attended several close family members funeral we wanted something different this time. Pure cremations have been excellent from the moment needed. They have been respectful and thoughtful through out the whole process. Small touches such as laying a personal item on our loved ones bed when collected. Keeping us updated the whole way to the point the ashes were delivered home. This has allowed us to celebrate in the way we wanted to. I can not recommend enough.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience, Zoe. We’re glad to read that you found the service respectful and thoughtful, and that the small personal touches helped, including being able to celebrate your loved one in the way you wanted. Kindest regards, Pure Team

Posted 6 days ago

“Everyone was very helpful and understanding”

Helpful Report

Posted 1 week ago

Thank you for this positive feedback and five-star rating. Kindest regards, Pure Team

Posted 6 days ago

“Very caring, they kept me informed through the whole process in a very respectful way and were there to answer any questions. Helped me through a difficult time.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share this with us. Your feedback is incredibly important to us, and we are glad that you felt the team was always available to answer your questions when needed. It's good to know that the service provided helped you through this difficult time. Kindest regards, Pure Team

Posted 6 days ago

“The whole process was handled with discretion and care and seamless end to end. Fully informed throughout and nothing was too much trouble if you had questions or concerns.”

Helpful Report

Posted 1 week ago

Thank you, Sue. We're pleased you felt informed throughout and that nothing was too much trouble. Kindest regards, Pure Team

Posted 6 days ago

“kept me informed every step of the way very caring and very professional”

Helpful Report

Posted 1 week ago

Thank you very much for this positive feedback, Patricia. It really means a lot to our entire team. Kindest regards, Pure Team

Posted 6 days ago

“From start to finish the experience has been amazing. My beautiful Mum passed away suddenly but one call to Pure Cremation and everything was organised, we were consulted on every step of her journey and had an amazing account Manager (Julie) who was there to answer any questions we have.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. We're so sorry for the sudden loss of your mum. We're glad it only took one call to get everything organised and that you felt consulted about your mum's arrangements at every step. Best wishes, Pure Team

Posted 6 days ago

“Pure Cremation have provided excellent service, they are sensitive, caring and thoughtful at a very emotional time. From your first contact with them to the delivery of your loved one, the journey has been outstanding. Thank you Pure Cremation for easing the process at a difficult time”

Helpful Report

Posted 1 week ago

Thank you for rating us with five stars. It's great to know that you would describe the overall service as outstanding and that you appreciated the sensitive and thoughtful nature of the team. Kindest regards, Pure Team

Posted 6 days ago

“I would just like to say how efficient and sympathetic the team were with mums passing. We were kept up to date with every aspect. I know that mum made the right choice.”

Helpful Report

Posted 1 week ago

Thank you for sharing this thoughtful feedback. We're glad that our team could support you with efficiency and compassion during such a difficult time, and that you felt kept up to date throughout. Kindest regards, Pure Team

Posted 6 days ago

“Your services have been wonderful at this difficult time and am so very grateful for the kindness shown and the effort to make every step of this journey easier. Much love and appreciation to all the staff that have assisted us xx We would highly recommend your services at every stage. Thankyou xx Berdine Bostock”

Helpful Report

Posted 1 week ago

Thank you for this moving feedback and recommendation. We're pleased that the kindness shown made this time a little easier to manage. Kindest regards, Pure Team

Posted 6 days ago

“Pure Cremation provides lovely, caring service, they took away all the stress of having to organise everything at a time of great sadness. Many thanks.”

Helpful Report

Posted 1 week ago

Thank you for this wonderful feedback. It means the world to us to know we could be there for you during this time, and our support really made a positive difference. Kindest regards, Pure Team

Posted 6 days ago

“Excellent service from start to finish everything was taken care of by a lovely lady called Julia who was excellent and very professional from the start. And my wife's ashes were professionally delivered by hand by a lovely lady who was very caring and made you feel at ease.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We always aim to provide the level of care we would want for our own families, and we're pleased this came across in the way Julia and the team supported you. Kindest regards, Pure Team

Posted 6 days ago

“The whole process from start to finish was dealt with professionally and sympathetically. We were kept updated throughout and knew where and when the cremation was taking place. The ashes were hand delivered in a timely fashion. A simple fuss free experience which is exactly what Dad would have wanted.”

Helpful Report

Posted 1 week ago

Thank you very much for leaving feedback about the support you received. We're pleased that we could carry out your father's wishes exactly as he wanted. It's good to know you always felt updated and that you found the service was delivered with professionalism and the utmost care. All the best, Pure Team

Posted 6 days ago

Pure Cremation is rated 4.9 based on 7,926 reviews