Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,369 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 24th September 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Updated of progress regularly Would highly recommend”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback and for recommending us so highly. It's good to know you found our service to be excellent and that you felt updated about every stage of care. Kindest regards, Pure Team

Posted 2 months ago

“Very sympathetic. Liked the personal touches. Helpful throughout the whole process. Very dignified”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this, Karen. We appreciate your kind words about the personal touches and the dignity shown in the care provided. All the best, Pure Team

Posted 2 months ago

“Very sensitive. Very efficient. The return of mam's ashes was performed with feeling and care. Thank you. The box they were returned in was perfect. I can retain some ashes to plant with a rosebush. The rest will be scattered where my dad's were scattered. As was her wish.”

Pure Cremation 5 star review on 23rd July 2026

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We're pleased that you found the return of your mum’s ashes was handled with care and thoughtfulness. It's also lovely to know that you found the urn provided to be perfect. Kindest regards, Pure Team

Posted 2 months ago

“I was very happy to speak to someone sympathetic late at night when I was feeling anxious. Everything went like clockwork and was as pleasant as it could be. I was relieved that the whole situation was resolved quickly and without a hitch.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this with us. Being able to speak to someone when you need them is such an important part of the support we provide, and we’re glad our team were available when you called and helped put your mind at ease. All the best, Pure Team

Posted 2 months ago

“Very efficient but also compassionate. They handled everything for me and kept me up to date. I felt secure in the knowledge that my loved one was safe in their care. Highly respectful. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. It’s lovely to know that we were able to provide both the efficiency and compassion you needed. Kindest regards, Pure Team

Posted 2 months ago

“Pure Cremation was wonderful, from the phone call to say my mum had died despite not having a policy straight away, to giving me back my mum's ashes. I called, paid for the plan and within half an hour, the undertakers were respectfully taking her away. The staff were on the end of the phone. One was allocated to me. I was phoned or emailed weekly to check how I was doing, which I appreciated. It took three weeks. I was offered to know the date of committal, but declined. When the person arrived with my mum's ashes, she held them like the most precious gem and gave them to me so gently. That was so thoughtful and most appreciated. I would definitely recommend this service. In hindsight, having the plan setup and paid for is better because nothing is done (not even the undertakers,) without payment but I do understand why.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share such a detailed account of your experience. We’re grateful that you shared the care and support you received from the first call through to receiving your mum’s ashes back. It’s lovely to know that the regular updates and the care shown when returning your mum’s ashes made a positive difference. Kindest regards, Pure Team

Posted 2 months ago

“From the moment I called the team were fantastic, they were patient, understanding and willing to explain things as many times as I needed. Whatever the issues that came up, they worked with me to solve them. Thank you for helping our family through this difficult time.”

Helpful Report

Posted 2 months ago

Thank you for sharing such kind words about your experience with us. We know there can be a lot to understand and organise, so it’s good to know that our team took the time to answer your questions, explain things clearly and support you through each step. Best wishes, Pure Team

Posted 2 months ago

“Pure cremations were just perfect ,they were so helpful and took all the stress of organising a funeral away ,I wouldn't use anyone else ,I used them out of hours and they were there for me when I needed them ,a big thank you Pure cremations.”

Helpful Report

Posted 2 months ago

Thank you, Karen. We really apprecaite your thoughtful feedback. It’s good to know that we could be there to support you when you needed us and help make the arrangements feel a little easier. Kindest regards, Pure Team

Posted 2 months ago

“From first contact pure were brilliant Empathy understanding and just so professional in the service they provide. I need to mention Nathan who I dealt with throughout the process and his commitment and communication was second to none so a massive thank you.”

Helpful Report

Posted 2 months ago

Thank you for this wonderful feedback. We’re grateful to know that you felt supported by Nathan and the team right from the start and that the care, understanding, and professionalism shown made a positive difference. Kindest regards, Pure Team

Posted 2 months ago

“The process was simple and Pure Cremation handled my mums death really well and kept me updated throughout the process.”

Helpful Report

Posted 2 months ago

Thank you, Joanne. We're pleased that the process felt simple and that you felt supported and kept updated about every stage of your mum's care. Kindest regards, Pure Team

Posted 2 months ago

“No one could have helped me more in my hours of need. The Staff were fantastic from the time I booked through to when they delivered the ashes. I have recommended your company to so many of my friends and all the staff are very polite, compassionate and professional..”

Helpful Report

Posted 2 months ago

Thank you for sharing these kind words with us. It’s lovely to know that you felt cared for by our team and that their kindness, professionalism and compassion helped make things a little easier for you. Best wishes, Pure Team

Posted 2 months ago

“This company provided a wonderful service from the moment of contact through to the conclusion of the event. I was completely reassured that the private ambulance would arrive on time, which it did, my loved one was treated with respect and I was reassured regarding the next steps of the procedure. I found the whole event calm and dignified. I thank the team that came to my assistance and carried out their task with kindness and professionalism. The Pure Cremation Team has helped me to navigate a deeply traumatic event for which I am truly grateful. I'm sure they will be as professional when my turn comes. Many thanks. Julia Heard Smith.”

Helpful Report

Posted 2 months ago

Thank you very much for your feedback. We know how important it is for families to feel reassured and supported throughout every step of the process, and we’re grateful that you felt our team provided care, respect and professionalism when you needed it most. Best wishes, Pure Team

Posted 2 months ago

“very polite and caring we now know what to expect when its our turn”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. It's good to know you found the team caring and polite, and that this has given you further confidence in our service. Kindest regards, Pure Team

Posted 2 months ago

“Pure cremation were so thoughtful throughout the the whole process, I was given a personal contact, who kept me informed throughout the whole process. The gentleman who delivered my father's ashes was so kind and respectful.”

Helpful Report

Posted 2 months ago

Thank you for your kind words, Brenda. It's wonderful to know that you felt supported throughout and that the return of your father’s ashes was handled with the kindness and respect we would expect. Kindest regards, Pure Team

Posted 2 months ago

“Pure Cremation handled my mother's cremation and I found them to be very pleasant, very easy to get hold of, and very sensitive to our grief.”

Helpful Report

Posted 2 months ago

Thank you for rating us with 5 stars. We're glad that we could be there for you and that you found us pleasant, easy to reach, and sensitive to your grief. All the best, Pure Team

Posted 2 months ago

“Very good service. Nathan was our contact and he made the process a whole lot easier.”

Helpful Report

Posted 2 months ago

Thank you for your positive review. It's lovely to know that Nathan's support made everything a whole lot easier for you during this time. Kindest regards, Pure Team

Posted 2 months ago

“Have used Pure Cremation before and they were very good from start to finish but this time I was very upset as my Mum had passed away so the Care Home contacted Pure Cremation not long after that morning they contacted me for the same information.I did think it was very insensitive.The delivery back of the ashes was a lovely young lady sorry forgot her name who was very sensitive and a lovely person to talk to.Thank you.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. We're pleased that you found the return of your mum's ashes was handled with such kindness and sensitivity. However, we're very sorry to read that our initial contact after your mum's passing felt upsetting. We understand how emotional those first moments can be. Our usual approach is to make sure families are comfortable continuing before asking for the information we need to begin making arrangements. We really value you bringing this to our attention. We'll review your feedback and a member of our team will be in touch to discuss your experience. Thank you again for sharing your thoughts with us, as feedback like yours helps us continue to improve the support we provide to families. Kindest regards, Pure Team

Posted 2 months ago

“An excellent and professional service. From the beginning to the end of the process managed with integrity, sympathy and compassion. I just knew that my Mum was looked after and cared for through her final journey.”

Helpful Report

Posted 2 months ago

Thank you for sharing your kind feedback, Teresa. It's good to know that you felt the service was professional and carried with integrity, sympathy and compassion, and that your mum was looked after. Best wishes, Pure Team

Posted 2 months ago

“Everything was handled with dignity . Superb communication at every step and completed very professionaly. My thanks to all concerned.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback with us. We're pleased that you found the communication from our team to be superb. We understand how vital regular updates are, and we're glad we could do this with the utmost professionalism. Kindest regards, Pure Team

Posted 2 months ago

“Very good service and staff all very good well done”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback and 5-star rating. Kindest regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,369 reviews