Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,215 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional from start to finish. All the staff we spoke to were kind, sympathetic, and helpful, and we would have no qualms in recommending Pure Cremation. The ashes were personally delivered very quickly after the cremation. A painful process that was made as easy as possible by a caring and professional company. Thank you from the Lord family.”

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Posted 3 months ago

Thank you for your thoughtful words and for sharing your experience. It means so much to know that our team’s kindness and professionalism met your expectations. We take great care in what we do, and we’re pleased that this made things easier for your family. Best wishes, Pure Cremation Team

Posted 3 months ago

“Excellent service throughout very caring also excellent delivery of ashes”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 3 months ago

“When we knew my husbands cancer was terminal he wanted to use Pure Cremation, no fuss, no organising for me todo after his death. The whole team, from first contact to the return of my husband's ashes was respectful, sympathetic and understanding. They lived up to both their advertising and their written contract. The undertakers who collected his body were respectful and made sure I understood what would happen. The return of the ashes was very respectful too. Very impressed with Pure Cremation. Met all our expectations.”

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Posted 3 months ago

Thank you so much for your heartfelt review. It means a lot to us to know that our team provided the support you needed. Your kind words are greatly appreciated by us all. All the best, Pure Cremation Team

Posted 3 months ago

“It was so straight forward to arrange after the shock of losing my mohter. It was her wish to have a Pure Cremation and this was made clear to all of us when she saw the adverts on the TV. Everyone was so understanding, respectful and helpful. The updates and communication was excellent even during such a busy time of year, not helped by seasonal illness that hit us all and the Christmas period. It has helped me make the decision to go with Pure Cremation when the time comes.”

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Posted 3 months ago

Thank you for sharing your experience with us. We're so glad to hear that we were able to provide the support and understanding you needed at this time. Your mother's wishes are important, and we're honoured to have been part of fulfilling them. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I cannot fault Pure Cremation in any way. They were very respectful, extremely kind and helpful. I would recommend them to anyone wanting that kind of service. 10/10”

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Posted 3 months ago

Thank you so much for your amazing feedback, Gillian. We’re so glad to hear that you experienced nothing but kindness and respect from our team at every step. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“Pure Cremations have been so kind, and caring throughout the process from beginning to the return of my husbands ashes, they are there for me still. They behaved in the most professional way, and for this I am truly grateful. I send my love.”

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Posted 3 months ago

Thank you for your thoughtful and kind feedback. We are so pleased that our care made a difference to you during this time. All the best, Pure Cremation Team

Posted 3 months ago

“Pure Cremations do a thorough job in times of mourning and are good to lean on. However I noted that the staff are over zealous when queried on issues and on two occasions did not let me finish speaking without continual interuption . The sad note is the Urn that they provide for cremation ashes . It is not in keeping with traditions and as they do not offer alternatives they need to be upfront disclosing the container and allowing people to choose alternatives before the Plastic container arrives on your doorstep. I did query with them afterwards and learned that they do not offer alternatives and clients must provide their own prior to the cremation.”

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Posted 3 months ago

Thank you for sharing your feedback regarding the support you received from our team. It's good to know that you felt you could lean on us during this difficult time. Regarding the concerns you have raised about the communication aspect. A senior manager will review all correspondence, including phone calls, and your feedback will be forwarded to the relevant department to ensure we consistently provide the best service possible. We have carefully selected the ashes container for its strength and eco-friendly features, along with a design that allows for easy scattering of ashes and includes our unique ceramic identity disc. The material used for our urns is biodegradable, enabling the urn to be interred in the ground. Every family has the option to use an alternative urn, and we are happy to transfer the ashes into their chosen container before returning it. We appreciate your valuable feedback and will definitely think about how we can make this more clear to families so they know what to expect. If there is anything else that we can help you with, please don't hesitate to reach out to us. Your feedback is very important to us. Kind regards, Pure Cremation Team

Posted 3 months ago

“Excellent service from the beginning to end. Your personnel have a lovely way of dealing with people who have just lost their love ones Thank you very much.”

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Posted 3 months ago

Thank you for such a lovely review. It was truly an honour to support you. Kindest regards, Pure Cremation Team

Posted 3 months ago

“It was a stressful time and pure cremation executed the wishes of the disease excellent work thank you for taking away all this stress for arrangements at this time of grief Ps excellent communication by all the stuff, thank you Pure Cremation”

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Posted 3 months ago

Thank you so much for your wonderful review. We appreciate your kind words about our team's communication and support. Best wishes, Pure Cremation Team

Posted 3 months ago

“cannot fault this company in anyway, everything was done efficiently, with compassion and caring of what is a traumatic time. Cannot speak highly enough”

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Posted 3 months ago

Thank you for your wonderful review, Glenn. We deeply appreciate your kind words and are delighted to know that our team's efficiency and compassion provided you with the support you needed. Take care, Pure Cremation Team

Posted 3 months ago

“After 2 previous RUSHED Impersonal service's at our local Crematorium, we wanted a more Personal approach. Mum & Nan were given 30 minutes slots (16 years apart)where we were ushered in & out to watch the next coffin coming in as we were heading out to view our family flowers! I rang PURE after loosing Dad & had a COMPASSIONATE, RESPECTFUL response. We had a long chat about how things would go & a contact I could call anytime with any questions. There was No hard sell, No pressure to decide & ALL the information I needed explained perfectly so I could take the right steps in the right order to make everything go through as easily as possible, especially as it was during the Christmas & New Year holiday period. Everything was VERY WELL DONE!!! Dad’s Ashes were delivered as arranged. The ENTIRE PROCESS/EXPERIENCE WENT THROUGH IN THE MOST COMPASSIONATE WAY POSSIBLE IN SUCH A DIFFICULT TIME! Thank you Lee & All at Pure Cremation.”

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Posted 3 months ago

Thank you for your lovely feedback. We're incredibly touched to hear that our team could provide the compassionate and personal service you really needed at this time. It's our mission to ensure every step of the process is handled with care and respect. We're glad we could be there for you. Best wishes, Pure Cremation Team

Posted 3 months ago

“Good service, good communication, but as a family we found the whole idea of a loved one going to the crematorium alone very sad. Therefore would not recommend that type of service, not for us”

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Posted 3 months ago

We appreciate your feedback regarding our service and communication. If there's anything else we can support you with, please let us know. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Very professional from start to finish, highly recommend”

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Posted 3 months ago

Thank you. We're grateful for your high recommendation and are pleased to hear you found our service professional at every stage. Best regards, Pure Cremation Team

Posted 3 months ago

“The whole process was dealt with, with professionalism but most of all empathy and respect I cannot thank everyone for their service which made an incredibly difficult and emotional experience slightly easier”

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Posted 3 months ago

Thank you so much for your touching feedback, Yvonne. We're honoured to have been able to support you. Kindest regards, Pure Cremation Team

Posted 3 months ago

“From the first phone call to the return of my dads ashes, i cannot fault the service we havd received from Pure Cremation. Very caring and compassionate and good communications.”

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Posted 3 months ago

Thank you so much for your kind words. It's truly heartwarming to know that our team provided the support and compassion you needed. All the best, Pure Cremation Team

Posted 3 months ago

“Extremely efficient respectful and caring service. We were kept informed at each stage of the process by friendly caring staff. Always available to answer calls and help us through the process at such a difficult and sad time”

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Posted 3 months ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 3 months ago

“When times are hard enough, the whole team at pure cremation took all the pressure off me , for that I can't thank them enough”

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Posted 3 months ago

Thank you so much for your kind words. We're truly glad to hear that our team could take that pressure off you, this is exactly what we aim to achieve. Best wishes, Pure Cremation Team

Posted 3 months ago

“Professional, careing took all the pressure of me so I could Mourne my sister but new everything was being arranged highly recommended pure cremation.”

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Posted 3 months ago

Thank you for your heartfelt review, Sharon. We're so glad to hear that our team was able to support you during such a difficult time. Your recommendation means a lot to us. Take care, Pure Cremation Team

Posted 3 months ago

“Very satisfied”

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Posted 3 months ago

Thank you for your valuable feedback. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Brilliant service and friendly helpful and sympathetic staff would definitely recommend to anyone.”

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Posted 3 months ago

Thank you for taking the time to share your kind feedback with us, it is greatly appreciated. All the best, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 5,215 reviews