Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,743 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first phone call to the delivery of mums ashes Everyone was so kind and very professional, the whole experience was respectfully delt with.”

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Posted 2 months ago

Thank you for your amazing feedback. We're truly grateful for your kind words — knowing that you felt supported and respected from the very first call right through to the return of her ashes means a great deal to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Thank you for organising everything so efficiently, even with the tight deadline and the added pressure of having already arranged travel, the funeral, and the wake abroad. From my first enquiry to the respectful delivery of my mum’s ashes, you handled everything with empathy, care, and professionalism. I had everything I needed during an incredibly difficult time, and I’m truly grateful.”

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Posted 2 months ago

Thank you for taking the time to share this with us. It's good to know that we could support you at every step, especially with ensuring the arrangements were promptly carried out in time for the farwell you had planned abroad. All the best, Pure Cremation Team

Posted 2 months ago

“From start to finish these guys are amazing from the person at the very beginning to the person at yr door at the end. Thank you”

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Posted 2 months ago

Thank you for sharing this lovely feedback with us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“All people involved have been very considerate and professional. I have been kept up to date with regular phone calls and I feel their service has been impeccable, so much so I am requesting one for myself. Special thanks go to Alison for the calls and Holly for bringing my beloved back home.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review. It’s heartwarming to know that Alison and Holly made a positive impact, and your trust in us for your own arrangements means the world. Take care, Pure Cremation Team

Posted 2 months ago

“The service I received was diabolical. I asked to be kept informed by telephone throughout but the only contact I had was a voicemail letting me know that a date had been set for my mum's committal and that an email would be sent to me regarding the same and would I please confirm that the date was okay, which I did. I did not hear from Pure letting me know that my mum was in their care (although they say they sent a message... my entire mailbox disagrees (and it should have been a phone call anyway). I also did not get confirmation that the committal was going ahead until my husband phoned and asked the day before and I also was not told that it had happened. The next communication I got was from someone arranging to deliver mum's ashes back to me. This was set up and their driver phoned me on the day and informed me that she would be delivering mum's ashes back to me between 1pm and 3pm which was fine but, when she arrived, she could not wait to get out of the door. I had been led to believe that they would stay and have a chat/cup of tea. I am not impressed and very much regret using Pure. Me and my husband were going to use them but have 100% changed our minds.”

Helpful Report

Posted 2 months ago

We’re truly sorry to learn of your experience, and we would like to look into your feedback further. Could you please contact us at customercare@purecremation.co.uk with your mother's full name and your preferred contact details? We can then review the arrangements in detail and get in touch to discuss this with you. Please kindly include "review" in the subject line so we can assist you more efficiently. If there is anything we can do in the meantime, please contact us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“A very professional caring understanding company! The lady who dealt with me was a true legend! Dealing with someone's bereavement is one thing, but having to deal with someone who has multiple mental health issues is another! I cant praise Lisa ( if I remember correctly) highly enough for all her efforts a true caring professional person Thank you”

Helpful Report

Posted 2 months ago

Thank you so much for your touching feedback. We're truly grateful by your kind words about Lisa and her compassionate support. It’s incredibly important to us that every individual feels understood and cared for. Your praise will surely make an impact on our team. Take care, Pure Cremation Team

Posted 2 months ago

“Very pleased with your service kept me notified about everything thank you for everything.”

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Posted 2 months ago

Thank you so much for your lovely feedback, it is greatly appreciated. Best wishes, Pure Cremation Team

Posted 2 months ago

“Please, see email written to Harriet Castle on 7th May 2025.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful email. It means a great deal to know that we could provide support, clarity, and care during such an emotional time, especially in those early hours when everything felt uncertain. We have shared your kind words to the team members who supported you, they will be thrilled with your feedback. All the best, Pure Cremation Team

Posted 2 months ago

“Thank you for all your help and guidance with the cremation of my dear wife.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share this with us. We truly appreciate your kind feedback and are grateful to have been able to support you during this challenging time. It means a lot to know that our support made a difference for you. Kindest regards, Pure Cremation Team

Posted 2 months ago

“A very respectful, convenient and helpful service all the way through. They took a lot of stress and weight off my shoulders.”

Helpful Report

Posted 2 months ago

Thank you, Anthony. It's so good to know that we could remove a lot of the stress for you during this time, and hopefully that offered you more time to focus on grieving for your loved one. Best wishes, Pure Cremation Team

Posted 2 months ago

“Excellent service provided”

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Posted 2 months ago

Thank you so much for your positive feedback and for rating us with 5 stars. Take care, Pure Cremation Team

Posted 2 months ago

“From start to finish every member of staff was kind and considerate. The whole process was easy and such a relief to hand over all the organisation to someone else, but knowing our loved one was in great hands.”

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Posted 2 months ago

Thank you so much for your heartfelt review, Kate. It’s heartening to know that our team’s kindness and care made a difficult experience a little easier, and that you felt confident your loved one was in good hands. Best wishes, Pure Cremation Team

Posted 2 months ago

“Efficient and professional service. All staff have been respectful , well informed and helpful. Just what you need at this difficult time.”

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Posted 2 months ago

Thank you so much for your thoughtful review, Helen. We're glad to hear that our team could provide the support and professionalism you needed during this challenging time. Your kind words mean a lot to us. Take care, Pure Cremation Team

Posted 2 months ago

“My dad passed away only recently at home, the people that came to take him away were so compassionate and showed such respect. As a family we were moved by the car going away slowly and with hazard lights on, it felt very dignified. From the beginning of taking out the plan, up until his ashes were returned, everything was smooth and uncomplicated, and there was always someone to talk to if you needed to ask anything.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your experience with us, and please accept our sincere condolences on the loss of your dad. We're glad that the dignified service provided brought a sense of comfort to you all. Kindest regards, Pure Cremation Team

Posted 2 months ago

“From the moment I contacted Pure Cremation, to the moment the ashes were received, the service and care were excellent. Thank you, Pure Cremation for taking care of our loved one.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback. We’re truly grateful that you felt supported at every step. Knowing that we could take care of your loved one. All the best, Pure Cremation Team

Posted 2 months ago

“I was expecting a very impersonal service, but once I was connected to the Scottish office I was treated with a nice level of sincerity and professionalism. I was kept well informed during each stage of the process and even the handing over of the ashes was done efficiently and kindly. Well done to the Scottish Team.”

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Posted 2 months ago

Thank you so much for your kind words. We’re delighted that you were impressed by the care and support offered by our Scottish team. Best wishes, Pure Cremation Team

Posted 2 months ago

“Could not fault the service we received for my dad. So thankful he was looked after so well. Gary and Martin were so kind and treated dad with such respect and kindness. Thankyou so much. All my telephone conversations were always greeted by such kind people who explained everything to us.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review. Gary, Martin, and the entire team will be deeply touched by your kind feedback. Best wishes, Pure Cremation Team

Posted 2 months ago

“Absolutely amazing looked after my Father in law and Mother in law both in the space of 11months of each other very respectful and kind highly recommend this company. Kept you informed of everything.”

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Posted 3 months ago

Thank you, Alicia, for your heartfelt review. We’re so glad to hear that we could be there for your family during the loss of your father-in-law and mother-in-law. Your recommendation means a lot to us, and we’re grateful for the trust you placed in our team. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very happy with service for my dads funeral dawn who I spoke to very good at her job didnt need to worry about anything kept me updated ashes returned to my mom with care very good service thank you”

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Posted 3 months ago

Thank you so much for sharing your positive feedback. We’re thrilled to hear that Dawn provided you with the support you needed during this time. It means a lot to us that you felt cared for and supported at every stage. Best wishes, Pure Cremation Team

Posted 2 months ago

“They was very caring and kept me up to date with all that was happing, very professional company to deal with in such sad circumstances.”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. Your feedback truly means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 5,743 reviews