Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,100 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 19th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this company wanted more money before they picked my step dad up,and wouldn’t do it until it was paid.no contact,still waiting to hear what’s going on,don’t know if they have picked him up or not.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us. We can see that there was a delay in bringing your loved one into our care due to their passing being referred to the coroner; however, we are concerned to learn that you have not received an update in relation to the arrangements. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Team

Posted 2 months ago

“All went well according to plan, However, a little more contact would help massively. Many thanks”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad everything went according to plan and appreciate your suggestion about more contact. We’ll take this on board to help improve the experience for future families. Best wishes, Pure Team

Posted 1 month ago

“Excellent service from start to the end”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Martin. We’re really glad that you had excellent service from start to finish. Best wishes, Pure Team

Posted 1 month ago

“From my initial contact with pure cremation when my boyfriend passed away they completely took over supporting me with dignity, compassion and professionalism . I would recommend these people to anyone looking to arrange peace of mind when theyoose a loved one”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re truly touched that our team could support you with dignity, compassion, and professionalism during such a difficult time. All the best, Pure Team

Posted 1 month ago

“Everything was handled with care. I was treated with care and consideration by the staff at Pure Cremation. At a very difficult time everything was handled efficiently.”

Helpful Report

Posted 2 months ago

Thank you for sharing this. We’re glad that everything was handled with care and consideration and that our team could provide the support and efficiency that you needed. Kindest regards, Pure Team

Posted 1 month ago

“Very professional from start to finish. Lovely to deal with Great communication”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad to hear the process felt professional and that our communication made things easy and clear for you. Kindest regards, Pure Team

Posted 1 month ago

“Very pleasant and professional excellent service would recommend anytime treated with the utmost respect thank you so much”

Helpful Report

Posted 2 months ago

Thank you for sharing this. We’re delighted that you found our service professional and respectful, and we really appreciate your recommendation. Best wishes, Pure Team

Posted 1 month ago

“The entire process was seamless. The staff at Pure Cremation were sympathetic and kept in touch with me every step of the way. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for sharing your positive feedback. It's nice to know that everything felt seamless and that our team could provide support and stay in touch throughout. Kindest regards, Pure Team

Posted 2 months ago

“I am very pleased that we took out a Pure Cremation Plan for my mother in law. We had looked into it and she decided that was what she wanted. Cost was a factor and she also didn’t want us to worry about arranging a funeral. The process is excellent and simple. Staff are helpful and I would recommend to others.”

Helpful Report

Posted 2 months ago

Thank you for recommending us. It’s great to read that your mother-in-law’s choice gave everyone peace of mind and removed the worry of making arrangements. We're also pleased that you found our team so helpful during this time. All the best, Pure Team

Posted 2 months ago

“Very friendly and professional. Kept us informed from start to finish.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your positive experience. Kindest regards, Pure Team

Posted 2 months ago

“Very efficient service, lovely staff, I was in the Caribbean on holiday when I needed to contact Pure Cremation, it is a difficult time under normal circumstances, let alone being so far away. Julia was the lady I dealt with mostly and was so understanding of my situation, I can't thank her enough for being so reassuring. I wouldn't hesitate to recommend Pure Cremation. I also thank all staff for there very efficient service.”

Helpful Report

Posted 2 months ago

Thank you for recommending us. We’re so pleased that Julia and the team could provide support and reassurance, even while you were so far away. It’s wonderful to know that everything was handled efficiently and that you felt cared for. Kindest regards, Pure Team

Posted 2 months ago

“A wonderfully caring and informative company. The staff couldn't do enough for me. I would certainly recommend them.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Sylvia. We really appreciate your positive feedback and recommendation. All the best, Pure Team

Posted 2 months ago

“Thank you for looking after our father after his death. The people I spoke to were kind and respectful and guided us through a difficult time. Thank you.”

Helpful Report

Posted 2 months ago

We’re glad we could support you and provide guidance after your father’s passing. Thank you for your lovely feedback. Best wishes, Pure Team

Posted 2 months ago

“Very pleased with the service. Friendly and considerate staff. Helped in all areas. Their communication was excellent, keeping us informed at all times. There was an issue with some paperwork and they sorted it out straight way. Would recommend.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. We’re pleased that our team supported you throughout and resolved the paperwork swiftly with clear communication. Kindest regards, Pure Team

Posted 2 months ago

“Pure cremation were very helpful, sincere and professional. They kept me informed every step of the way, and felt reassured that my father was being treated with dignity and respect. Thankyou to all the PureCremation team.”

Helpful Report

Posted 2 months ago

Thank you for your positive review. It’s great to know that you appreciated the helpful and professional support provided throughout. We’re glad you felt reassured that your father was treated with care and respect. All the best, Pure Team

Posted 2 months ago

“Poor cremations was the best thing my uncle and aunt ever bought i am there niece and they didn't give me an headache worrying about there funnel it is the best thing anybody can buy and then your family can arrange a day or night to celebrate your life xxxxxxx”

Helpful Report

Posted 2 months ago

Thank you for your positive review. We’re so glad that your uncle and aunt’s Pure Cremation plan gave you peace of mind and made things easier for you. Kindest regards, Pure Team

Posted 2 months ago

“The process and care, attention to detail and clear explanation was wonderful from the moment that Mum passed. We cannot thank Pure Cremation enough for the ease of the journey in difficult circumstances. Professional and compassionate from beginning to end.”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback. We’re so pleased that the support, attention to detail, and clear explanations helped make everything easier for you and your family. Best wishes, Pure Team

Posted 2 months ago

“Very professional. Everything taken care of without any added stress or upset.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us. We’re glad everything was handled professionally and without added stress. Take care, Pure Team

Posted 2 months ago

“Very happy with the service everyone was helpful and kind. I am so pleased we chose pure cremation as everything was taken care of. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for sharing your kind words. We’re delighted that everything was taken care of and that our team could provide helpful and kind support at every step. All the best, Pure Team

Posted 2 months ago

“Pure Cremation was a blessing for me, it took all the extra pressure off me. Losing my mum was heart breaking enough without having to arrange a funeral 💔.”

Helpful Report

Posted 2 months ago

Thank you for this touching feedback, Sandra. We’re so glad we could take some of the pressure off during such a heartbreaking time. Kindest regards, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 7,100 reviews