Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,563 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister chose Pure Cremation and after her death in May the firm could not have been more helpful. They were sympathetic and supportive, talking me through everything I needed to know. I was kept informed at each step of the proceedings and at no time was anyone less than understanding and caring. My sister’s ashes were delivered to me by courier on a date chosen by me. The courier was, as everyone else had been, caring and considerate. I am hugely impressed with the company and wouldn’t hesitate to recommend the firm to anyone researching this method of funeral.”

Helpful Report

Posted 2 years ago

Thank you for your heartfelt feedback. We are honoured that you chose Pure Cremation during such a difficult time. It’s reassuring to hear that our team were able to provide the sympathy, support, and clear communication you needed throughout the process. All the best, Pure Cremation Team

Posted 2 years ago

“Our family decided to use Pure Cremation just as mum passed, from the moment of my first call David was very friendly and helpful. Mum was taken from her care home, Julia then called me to let me know mum had her bear with her, she really put my mind at ease, any questions I had answered. Every point of this sad process was made easy for us, till the hand delivery of mums ashes by a lovely gentleman. This is a short review, but I’m so glad we chose Pure, and I’d like to thank all the staff for everything.”

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Posted 2 years ago

Thank you for your wonderful feedback. We're delighted to hear that Julia put your mind at ease by providing regular updates and answering any questions that you had. Best wishes, Pure Cremation Team

Posted 2 years ago

“Took the pain of out having to sort out a funeral at a difficult time . Kept me informed at all stages.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. It was an honour to support you during this time. Kind regards, Pure Cremation Team

Posted 2 years ago

“At such a difficult time the Pure Cremation team where professional, understanding and available. I appreciated their support and was glad we had chosen Pure Cremation.”

Helpful Report

Posted 2 years ago

Thank you for your kind words. We are honoured to have been able to support you during this time. All the best, Pure Cremation Team

Posted 2 years ago

“From the first phone call which was handled superbly and with tact and genuine compassion, the whole process was made simple and stress free in what is obviously a very stressful time. Every person who called me to give me an update on the status was kind, friendly and very professional. All questions were answered and I never felt like I didn't know what next steps were or when things were going to happen. The ashes were hand delivered back to me a few days after the cremation and was done with the utmost care and respect. Pure Cremation truly do make a very stressful time a lot easier and I would not hesitate to recommend them.”

Helpful Report

Posted 2 years ago

Thank you for your kind feedback. We are deeply grateful for your words and honoured to have been able to support you during such a difficult time. It’s wonderful to hear that our team’s compassion, professionalism, and clear communication made the process simpler and less stressful for you. Kindest regards, Pure Cremation Team

Posted 2 years ago

“Sadly this year I have lost both my parents. Their plans were done through pure cremations. We opted for the attended service with both. Pure cremations were outstanding from the start. They kept us informed all the way through out the process, from when mum and dad were in their care ,to ringing once a week to ask if we were OK. Their empathy and compassion were lovely. A big shout out to Alison and Rachael, you were both amazing.”

Helpful Report

Posted 2 years ago

Thank you for mentioning Alison and Rachael in your wonderful review. Kindest regards, Pure Cremation Team

Posted 2 years ago

“From beginning to end, my experience with Pure Cremation was excellent, everyone I spoke to was understanding, offered me advice, suggestions & explained everything perfectly. They are very helpful & will help you every step of the way. Thank you 🙏🏻”

Helpful Report

Posted 2 years ago

Thank you for these compliments about our service, it is good to know that you felt supported at every stage. Best wishes, Pure Cremation Team

Posted 2 years ago

“Extremely proffesional and courteous, from the collection of my father untill the return of the ashes they were always in contact and keeping us up to date with the proceedings. Excellent, courteous,sympathetic and no question unanswered. And the level of respect on all aspects was incredible.”

Helpful Report

Posted 2 years ago

Thank you for your kind words. We're honoured to have been able to assist you during this difficult time. It’s heartening to know that our professionalism, courtesy, and constant communication provided you with some comfort. Kind regards, Pure Cremation Team

Posted 2 years ago

“Very efficient and respectful. Will recommend you to family and friends.”

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Posted 2 years ago

Thank you. your recommendations mean the world to us. Kindest regards, Pure Cremation Team

Posted 2 years ago

“Pure Cremation were wonderful. Excellent services with compassion at a very difficult time for me. They were the upmost professional caring team.”

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Posted 2 years ago

Thank you for taking the time to share this wonderful feedback with us. Your words are greatly appreciated by the whole team. All the best, Pure Cremation Team

Posted 2 years ago

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 2 years ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 2 years ago

“Used pure for my mother's cremation was very pleased with the service that I received”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Cremation Team

Posted 2 years ago

“Great service from being to end. Very professional throughout.”

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Posted 2 years ago

Your heartfelt feedback is greatly appreciated by our entire team, thank you for taking the time to leave a review. Kind regards, Pure Cremation Team

Posted 2 years ago

“Applying was very easy and documentation received easy to understand. Our Mum was in a care home 360 miles away so arrging was simple. Staff were helpful and courteous. My only criticism was when I made the initial call to report Mum's passing. The handler seemed a little confused and unsure what to do, other than that a good service.”

Helpful Report

Posted 2 years ago

Thank you for sharing your review and feedback. We're pleased to hear that arranging care from a distance was simple and that our team were helpful and courteous. Thank you for also bringing the points regarding the initial call to our attention, which will allow us to continue to make improvements to our service. A manager will review the call to understand how we can improve and provide any necessary additional support. Kind regards, Pure Cremation Team

Posted 2 years ago

“You went way beyond expectations for us you looked after Michael while waiting for postmortem at no extra fuss or cost and kept me informed every week I cannot fault anything you did and I now know when my time comes I will be in safe and caring hands so thankyou”

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Posted 2 years ago

Thank you, Lesley, for your exceptional 5-star review. We sincerely appreciate your kind words and thoughtful feedback, and we are humbled to have exceeded your expectations during such a difficult time. Kindest regards, Pure Cremation Team

Posted 2 years ago

“Excellence from start to finish peace of mind”

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Posted 2 years ago

Thank you for taking the time to share your experience with others. We are delighted with your positive feedback. Best wishes, Pure Cremation Team

Posted 2 years ago

“My first impression was great, but then I experienced a number of issues which caused me stress at a time when I already had so much stress. I would not feel comfortable recommending pure cremation as I wouldn't want any one else to have my experience.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. Your feedback is very important to us, and we want to assure you that a manager is thoroughly reviewing your arrangements to better understand your experience. They will be in direct contact with you as soon as possible. Kind regards, Pure Cremation Team

Posted 2 years ago

“From start to finish our experience with Pure Cremation has been excellent. We were made to feel that nothing was too much trouble and they walked us through step by step what was happening. I would highly recommend them .”

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Posted 2 years ago

Thank you so much for sharing your experience. We are glad to hear that you felt supported and well-informed throughout. Best wishes, Pure Cremation Team

Posted 2 years ago

“Very friendly and helpfull, had to ring up to find out when committal was, it did seem to take a long time after the committal to receive the ashes. It would have been nice to be warned the ceramic disc can crack, I was a bit worried about that.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience and for your valuable feedback, which has been taken on board. Although we can see that the arrangements progressed within our usual timescales and the team was in regular contact with updates, we are sorry that this did not meet your expectations. Communication is important to us, and we will take on your feedback to see whether there is anything we can do to improve the experience of the families that chose us for the care of their loved ones. Kindest regards, Pure Cremation Team

Posted 2 years ago

“They were so caring when I phone to say my Husband was put on end of life and had requested Pure Cremation and his ashes came in a beautiful container which was brought to my door by a wonderful woman Thank you so much.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience during such a sensitive time. It’s heartening to hear that our team provided the care and support you needed. Kindest regards, Pure Cremation Team

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,563 reviews