Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,565 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and although I wouldn't wish it happen to anyone... I would highly recommend pure cremation to anyone !!”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. Kindest regards, Pure Cremation Team

Posted 2 years ago

“My late Cousin expressed the wish to be cremated & his ashes scattered at his favourite haunt near home. From first to last,Pure Cremation provided an outstanding service:All staff members provided empathy & support.clearly understanding that bereavement is invariably a particularly difficult time:Initially,I spoke with Alex,who clearly explained all the procedures & provided relevant info & paperwork:A dedicated staff member telephoned me at every stage:The ashes were delivered to my home address in person by hand. I have no hesitation in recommending Pure Cremation to anyone seeking this kind of funeral procedure, I was completely satisfied with all aspects of the service, which were provided in a timely manner. Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience with Pure Cremation. We are honoured to have been able to fulfil your late cousin's wishes. Your kind words about our team members, especially Alex, and their empathy and support during such a difficult time mean a great deal to us. Best Wishes, Pure Cremation Team

Posted 2 years ago

“Smooth sensitive service delivery. Good clear communication. Cant fault the process. Would highly recommend .”

Helpful Report

Posted 2 years ago

Thank you for sharing this fantastic feedback with us and for rating our service with 5 stars. All the best, Pure Cremation Team

Posted 2 years ago

“Wonderful caring service they kept in constant contact could not fault them”

Helpful Report

Posted 2 years ago

Thank you for these lovely words and for taking the time to share your experience with others. Best wishes, Pure Cremation Team

Posted 2 years ago

“Couldn’t fault pure cremation, from the 1st time of getting intouch with them, they’ve been absolutely amazing, keeping us up to date with everything!!! Was well impressed with the service of delivering our loved ones ashes…. Very professional and would definitely recommend.. 10/10 from us, thank you pure cremation……”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback! We are truly grateful for your kind words. With Best Wishes, Pure Cremation Team

Posted 2 years ago

“Pure Cremation made a very difficult time alot easier for me they were very helpful very informative and very sensitive in their communications. All went very smoothly was over the moon with the service they gave.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. We are thrilled with your touching feedback. All the best, Pure Cremation Team

Posted 2 years ago

“Everything was handled with care and efficiency, sensitively. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. Kindest regards, Pure Cremation Team

Posted 2 years ago

“At this very sad time PureCremations helped me through a difficult time ,from the beginning they treated me with respect,and helped me through a heartbreaking time. They put my mind at ease ,caring for my loved one. They explained everything in a sympathetic way ,putting my feelings first. Helping me through the the sad time from collecting my Barbara from the hospital ,helping me through the cremation,and bringing her home to me ,her home .Thank you Pure Cremation.”

Helpful Report

Posted 2 years ago

Thank you, Peter. We greatly appreciate your thoughtful and kind feedback. It's reassuring to hear that you felt well taken care of by our wonderful team and that their support and care put your mind at ease during this time. All the very best, Pure Cremation Team

Posted 2 years ago

“From the initial contact after the passing of my loved one,to the final delivery of the ashes,I couldn’t have wished for a more caring,professional and thoughtful service.I was constantly informed of each stage of the process and questions were dealt with patiently and with thought.I was made to feel special which at this sort of time is incredibly important.My loved one was referred to as “in our care”or she would be coming home,just so special. The kind and lovely lady who delivered the ashes was very helpful and a little thing but it counted for a lot was the smartness of her appearance in her pure cremation uniform. Thank you so much for making an unbearable time more bearable.”

Helpful Report

Posted 2 years ago

Thank you, David, It means a lot to us that we were able to make this unbearable time a little more bearable for you. With heartfelt thanks, Pure Cremation Team

Posted 2 years ago

“Twice in a year and a half we have used pure cremation , from beginning to end they are by far the best and nicest team to deal with when a loved one passes, I can’t rate them enough they definitely go above and beyond”

Helpful Report

Posted 2 years ago

We really appreciate your kind words. It's great to hear that we not only met but exceeded your expectations twice in the past year and a half. We are honoured to have been able to help you when you needed us the most. All the best, Pure Cremation Team

Posted 2 years ago

“Would recommend Pure Cremation to anyone. From the first time we contacted them to look after our mum the service was second to none. Extremely efficient service with sympathy and empathy. We were kept in touch regarding every single step of the journey. This is the first experience of a Cremation and no funeral! The only down side was the length of time it took. Was longer than a funeral, but when we got mums ashes back, the young lady was so professional and kind. She spoke about mum as if she was a personal friend, this meant a lot to us. Thank you PC, excellent service.”

Pure Cremation 5 star review on 10th July 2024

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write this lovely review. We are touched by your kind comments about the teams empathy and care, they will be pleased to know they have made a positive difference. We also appreciate your feedback regarding the length of time before your mums ashes were safely home with you, your feedback is invaluable to us as we continually strive to improve our services for all the families we look after. Kind regards, Pure Cremation Team

Posted 2 years ago

“I should just like to say that throughout the whole process of my wife,s cremation I was treated by Pure Cremation,s staff with compassion and kindness at all times. I was kept informed of everything and was entirely satisfied with the service I received. Thank you.”

Helpful Report

Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference at this difficult time. Thank you, Pure Cremation Team

Posted 2 years ago

“Excellent customer service from everyone I spoke to at Pure Cremation. They were very understanding, sympathetic and so very helpful at such a sad time. I would highly recommend their services.”

Helpful Report

Posted 2 years ago

We are so glad to hear that the service you received was helpful, understanding and sympathetic. Your kind words and recommendation are much appreciated. Thank you, Pure Cremation Team

Posted 2 years ago

“We received an excellent service from Pure Cremation from the time I notified them of my dad's death. They kept me informed of the collection of dad's body from the coroner, the date of his committal, and the date my dad's ashes would be returned to me. The staff were very helpful, understanding and sympathetic. Dad's ashes were returned by hand and the gentleman brought him into the house and placed him on a small table where I had prepared a small memorial to him. Dad's ashes are in a biodegradable container with a nature scene on the outside, fitting as he loved gardening.”

Pure Cremation 5 star review on 8th July 2024

Helpful Report

Posted 2 years ago

Thank you so much for sharing this - it really means a lot to us. We are pleased that the team were able to provide the support you needed during such a difficult time, and it is heart-warming to hear of the care shown by the member of the team who brought your dad's ashes back home to you. All the best, Pure Cremation Team

Posted 2 years ago

“Excellent customer service start to finish very professional and helpful I am very happy they look after my wife through the journey and bring her back ashes thank you very much everyone”

Helpful Report

Posted 2 years ago

We truly appreciate your kind words and are glad to hear about your positive experience. We will be sure to pass on your thanks to all who were involved in your wife's care. Thank you, Pure Cremation Team

Posted 2 years ago

“Found the staff helpful, kind and understanding.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your positive experience. We appreciate your trust in us and are pleased the team were able to support you. Many thanks, Pure Cremation Team

Posted 2 years ago

“Very professional and great communication from the start to the delivery of ashes Thank you for looking after my uncle”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience, and the photograph of your uncle's urn. It is a privilege to have been able to look after your uncle during this difficult time. Kind regards, Pure Cremation Team

Posted 2 years ago

“From the first phone call through to the delivery of my brothers ashes everyone I spoke to were so professional and caring. The service offered from this company is exemplary.”

Helpful Report

Posted 2 years ago

We truly appreciate your feedback and are delighted to know that your experience with us was professional and caring throughout. It means a lot to us - thank you for sharing. Best wishes, Pure Cremation Team

Posted 2 years ago

“We found pure cremation very sympathetic, helpful and understanding and respectful. Keeping us updated on the process. We watched all the videos, this was very comforting knowing our son was being cared for and then pure cremation bought Ian back home to us We would like to thank everyone for all of the above”

Helpful Report

Posted 2 years ago

We are delighted to hear that you found our team to be sympathetic, helpful, understanding, and respectful. We are also glad that our videos gave you some peace of mind, knowing that your son was being well looked after. We will be sure to pass on your thanks to the team who were involved in his care. Kind regards, Pure Cremation Team

Posted 2 years ago

“Brilliant service, kept informed at all times, courteous staff, would recommen.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Keeping families informed every step of the way is a top priority for us, and we are glad to have achieved this for you at such a crucial time. Many thanks, Pure Cremation Team

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,565 reviews