Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 7,946 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very easy way of taking away all responsibility for the body, cremation etc. all the members of the team I came into contact with were excellent in terms of efficiency and sympathy.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're glad that you felt supported by the team and that everything was handled with efficiency and care throughout. Kindest regards, Pure Team

Posted 1 month ago

“I found the process easy and was kept up to date with communication Wiuld have preferred to be actually told not just the date of cremation but the time It made it feel a bit impersonal”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Tracy. It's good to know that we could make this time feel a little easier, and you appreciated the regular communication. We’re very proud to provide every family with a confirmed committal date. However, as with any crematorium, it isn’t possible to guarantee the exact time the committal will take place. To avoid any confusion or unnecessary concern, we don’t provide approximate times, as these can sometimes change. We’ll share your feedback with the team so it can be taken on board as part of our ongoing commitment to improving the service we offer. If you'd like to discuss this with us in more detail, please feel free to contact us on 0800 033 7737. Kindest regards, Pure Team

Posted 1 month ago

“Our family were very pleased with the service provided by Pure Cremation. They collected my mother from the care home and then kept me informed at each step of the process. Thank you Pure Cremation.”

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Posted 1 month ago

Thank you for taking the time to share your experience, Lesley. We’re glad that you and your family were pleased with the service and that you felt informed at each step. Kindest regards, Pure Team

Posted 1 month ago

“So glad that I had these arrangements in place before my husband died. Made a difficult time much less stressful. Staff were courteous and professional.”

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Posted 1 month ago

Thank you for sharing this. We're pleased that having everything arranged in advance helped to take away some of the practical pressure and allowed you more space at a difficult time. It's also lovely to know that our team were able to support you with courtesy and professionalism throughout. All the best, Pure Team

Posted 1 month ago

“From start to finish to finish everyone was very kind and professional . Everything went very smoothly with no problems or worry.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We’re glad that every step felt kind and professional when dealing with our team. Kindest regards, Pure Team

Posted 1 month ago

“Simple process, compassionate staff. Fully informative. Does exactly what is stated and the plan is good value for money. Only suitable for people who want to remember their loved one in their own way.”

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Posted 1 month ago

Thank you for this touching review. We’re glad the process felt simple, compassionate, and informative. It's also good to know that you felt the plan offered great value for money. Best wishes, Pure Team

Posted 1 month ago

“From the moment we lost Mum to the day her ashes were brought home to Dad, Pure Cremation made what could have been an incredibly painful process so much easier for our family to bear. The team who collected Mum were kind and sympathetic from the very first phone call. Lisa Tipton looked after us throughout. She was patient, warm and genuinely caring at every step, even down to making sure some photos we wanted placed with Mum were handled properly. And the gentleman who brought her ashes home to Dad did so with such warmth and quiet respect; it meant more to us than he probably realised. You don't expect "service" to be the word that comes to mind when you're grieving, but that's exactly what Pure Cremation gave our family: proper care, not just a process. Couldn't have asked for more during such a difficult time. Kindest regards, Glenn Leader”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with us. We are truly honoured that you entrusted us with Mum's care. Lisa and the team will be touched to know that their care and attention made such a positive difference. It means a great deal to know that we were able to provide not just a service, but genuine care and compassion when it mattered most. Thank you again for your heartfelt feedback and for allowing us to support your family. Kindest regards, Pure Team

Posted 1 month ago

“Excellent service. Simple steps guiding you through the process. Very friendly and understanding. First rate service”

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Posted 1 month ago

Thank you for sharing this with us, Sandra. We’re glad every step felt clear and you felt supported by our friendly and understanding team. All the best, Pure Team

Posted 1 month ago

“Simply a respectful and polished service from my first call to Pure Cremations to the safe return of the ashes.”

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Posted 1 month ago

Thank you so much for this wonderful feedback, John. We’re glad the service felt respectful and polished from the first call to the safe return of the ashes. Kindest regards, Pure Team

Posted 1 month ago

“From the first call it was like speaking to someone who you had known for ages. They were supportive at the time you needed it most. The team were like family who organised & took care of all our wishes & nothing was too much trouble. In your time of sadness they made the decisions easier. Highly recommended them.”

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Posted 1 month ago

Thank you for your kind words, Helen. We’re pleased that you felt supported and that our team could take care of you like family during this time. Kindest regards, Pure Team

Posted 1 month ago

“At a base level, the overall service was completed successfully. However, there were several alarming incidents. Firstly, I was informed that my mother was unable to be collected from the hospital due to an error recording her home address, and yet when I called a week later asking for an update, the same colleague did not know what I was asking about and I was informed my mother had already been collected. Secondly, when my mother's ashes were handed to me, I was asked to confirm a completely different name, which caused distress.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We're pleased to hear that, overall, the service met your expectations. We can see there was a slight delay because we didn't have your mother's most up-to-date address on record. We're sorry for any concern this may have caused. To help us provide the best possible service and avoid delays, we do ask to let us know if a plan holder moves address so we can keep their personal information up to date. We're concerned to read about your experience when your mother's ashes were returned. This is not the level of service we would want anybody to have. We've raised these points with our team internally so we can look into this further and understand what happened. We'll be in touch to discuss this with you shortly, but if there's anything we can do in the meantime, please let us know. You can also reach us on 0800 033 7737, where a member of the team will be happy to support you. Kindest regards, Pure Team

Posted 1 month ago

“The whole process was superb from start to finish and excellent service provided, updated through the whole event thank you . Carl Mason”

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Posted 1 month ago

Thank you for sharing your experience, Carl. We’re really glad to hear the process was superb and that you felt updated at every step. Best wishes, Pure Team

Posted 1 month ago

“Everything was handled so well and the staff were so friendly”

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Posted 1 month ago

Thank you for this positive feedback. We’re so pleased that everything was handled smoothly and that you found our team friendly. Kindest regards, Pure Team

Posted 1 month ago

“Wonderful service from the moment we needed them. I was kept up to date throughout and my contact Donna M was so lovely to deal with and helped me every step of the way.”

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Posted 1 month ago

Thank you so much, Stephanie. We're glad the service was wonderful from the moment you needed us, and that Donna was so lovely to deal with and helped you every step of the way. Kindest regards, Pure Team

Posted 1 month ago

“Excellant Service. Very respectful with good communication.”

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Posted 1 month ago

Thank you for leaving a review. It's wonderful to read that we could provide you with an excellent service! Best wishes, Pure Team

Posted 1 month ago

“From the first call to them bringing back my beloved Andy they were courteous, polite, friendly and helpful, no question was too silly and they guided you through the whole procedure making you feel as if you were family, can’t recommend them highly enough, thank you all so much”

Helpful Report

Posted 1 month ago

Thank you for sharing these words with us. It has been a privilege to support your family with the care and understanding that you needed. Your recommendations mean the world to our entire team. Kindest regards, Pure Team

Posted 1 month ago

“They carried out all the arrangements efficiently and respectfully.”

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Posted 1 month ago

Thank you for rating us with 5 stars. It's good to know arrangements were carried out efficiently and respectfully as expected. Kindest regards, Pure Team

Posted 1 month ago

“FROM BEGINNING TO END PURE CREAMATION WAS EXCELLANT.THE RESPECT THEY SHOWED NOT JUST TO US BUT TO MY HUSBAND WAS LOVELY AT A DIFFICULT TIME .AND THEY TOOK OVER AND TOOK ALL THE STRESS OUT OF EVERYTHING . I NOW KNOW THAT WHEN MY TIME COMES I WILL BE IN GOOD HANDS . MANY THANKS TO ALL AT PURE CREMATION .”

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Posted 1 month ago

Thank you for sharing your experience of our care. It's good to know that you appreciated the respect shown by the team. We're glad that we could take that stress off your shoulders. All the best, Pure Team

Posted 1 month ago

“Absolutely amazing from start to finish cannot praise this company enough I will definitely be using them when the time comes”

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Posted 1 month ago

Thank you for rating us with 5 stars. It's good to know we could provide an amazing service from start to finish and that you would consider using Pure for your own arrangements. Kindest regards, Pure Team

Posted 1 month ago

“This was a trying time for the family, but the staff of PC were very helpful and made things easier to deal with. Administration was relatively easy to deal with and this also helped. The people who visited to assist were polite and sympathetic.”

Helpful Report

Posted 1 month ago

Thank you for rating us with 5 stars. It's nice to know that we could help make this difficult time easier and that you found our team polite and understanding. Kindest regards, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 7,946 reviews