Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 5,226 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th May 2025

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would and have recommended you to others. Your staff were very helpful, supportive and knowledgable. The communication from you to me was very clear, timely and considerate. I never had one worry that my mother's cremation wasn't being handled correctly.”

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Posted 1 month ago

Thank you so much for your lovely review. We're grateful for your kind words about our team and communication. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Both myself and my husband chose purecremation, as we didn't want a fuss, and wanted it seen to so our children wouldn't have to , little did I realise it would be needed too soon , but they were so empathetic and did everything they said they would do, I had nothing to worry about, which at the time I couldn't have dealt with , so pleased we chose them and didn't put it off ,💙”

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Posted 1 month ago

Thank you for sharing your experience. It's wonderful to know that everything was taken care of and that you had nothing to worry about at this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Very thoughtful and caring attention to detail was second to none. Felt in very safe hands from start to finish and will be getting my own plan in place with them for when my time comes. A very professional Team... Thank you so much.”

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Posted 1 month ago

Thank you so much for your heartfelt review. We're truly grateful to hear that you felt cared for throughout the arrangements for your loved one. Our team takes great pride in providing a high standard of service, and it’s wonderful to know you plan to arrange your own plan with us in the future. Best wishes, Pure Cremation Team

Posted 1 month ago

“The contacts we had with all the staff, whether it was face to face or on the telephone, were very polite, helpful , respectful, and professional.”

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Posted 1 month ago

Thank you so much for your wonderful review. We're thrilled to hear that our team made a positive impact during this time. Providing respectful and professional service is our priority, and it's heartening to know we met your expectations. Take care, Pure Cremation Team

Posted 1 month ago

“Pure Cremation are very efficient in what is always going to be difficult circumstances. I felt secure with what was going on with my late husband. It's not easy to let go of the control of these things but I found they were helpful and friendly which helps. Ashes were returned respectfully and in a suitable container. I would use their services again for sure”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We understand how hard it can be to let go of control in these situations, but we’re glad that our team could offer both efficiency and kindness throughout. All the best, Pure Cremation Team

Posted 1 month ago

“Highly recommended theykept us well informed.was very efficient and did everything they could to help us in this sad time”

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Posted 1 month ago

Thank you for your kind words, Keith. We're so pleased that you felt well informed and supported at every step. Your recommendations are also greatly appreciated Best wishes, Pure Cremation Team

Posted 1 month ago

“The people at pure cremation were great and helped us with anything we needed.”

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Posted 1 month ago

Thank you for taking the time to leave a review. Your feedback means the world to our entire team. All the best, Pure Cremation Team

Posted 1 month ago

“Everything started really well and was so smooth given that we had to call and arrange everything on the day of the death. Communication was good during the process but sadly I had to chase for details of the timings for the return of the ashes which left us feeling a little disappointed.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your valuable feedback with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation is the most wonderful company to take care of your loved one. I lost my so loved husband and they were wonderful and full of compassion from the first day i got in touch with them, during all the period from the moment they picked up my dear huband until they returned his ashes at home. During all this period i was updated of what was happening all the time with very comforting words.”

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Posted 1 month ago

Thank you so much for sharing your experience with us. We're truly sorry for your loss, but it means a lot to hear that we were able to provide comfort and support during such a challenging time. From the moment we first informed, our goal has always to make things as gentle as possible, and we're so glad we could keep you informed and offer compassionate care throughout the process. Kindest regards, Pure Cremation Team

Posted 1 month ago

“From the start to the finish I received a top quality service From my first contact when I was not my best the kind thoughtful service I received was outstanding. There were difficulties from the start and the customer service was so supportive so thoughtful I have no hesitation in recommending this company as a first class service.”

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Posted 1 month ago

Thank you so much for your wonderful review, Heather. We’re so glad that our team was able to provide the support and care you needed. It means a lot to us to hear that you felt looked after from start to finish, especially when things were tough. Best wishes, Pure Cremation Team

Posted 1 month ago

“From taking out a policy years ago for a friend I can honestly only give excellent feedback. The people I spoke to and the smooth running of everything was absolutely wonderful. I highly recommend Pure Cremation would like to thank Lee and everyone I had communication with.”

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Posted 1 month ago

Thank you so much for your wonderful review. Your kind words for Lee and everyone involved truly mean a lot to us. Take care, Pure Cremation Team

Posted 1 month ago

“Pure Cremation was what my mother had chosen several years before she passed away and so it was with some trepidation that I made contact when she passed. The colleague at the contact centre was the ideal mix of professionalism, calmness and supportiveness which is im itself impressive at 1.30am! My Mum was collected within 2 hours by two very nice gentlemen, who were equally supportive; my Mum was handled with complete dignity. The experience following this up to her committal was excellent; colleagues at the contact centre were excellent in all regards. Finally, the delivery of the ashes was exactly as planned and a very nice lady handed them to me. This may be a trivial point but the vehicles used were very clean and all staff wore appropriate uniform; just a good touch really. It's strange writing a review of an undertaker but my experience was excellent and it's good to see that we have alternatives to the Victorian legacy of dealing with this aspect of life. My experience means that I would recommend Pure Cremation without hesitation if it is what you want for a loved one.”

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Posted 1 month ago

Thank you so much for your thoughtful and detailed review. We understand how difficult this time is, and we’re glad our team was able to offer both professionalism and compassion, especially during the late hours. It’s great to know that you felt everything was handled with dignity, and that even the small details made a positive impact. Best wishes, Pure Cremation Team

Posted 1 month ago

“From our first call to Pure we spoke to Kingsley who was respectful and answered our queries, basically holding our hand, putting us at ease. it was good to have one person as contact albeit if Kingsley was not available others would support.”

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Posted 1 month ago

Thank you for your taking the time to share your experience. We're so glad to hear that Kingsley was able to provide the support and reassurance you needed during this time. Best wishes, Pure Cremation Team

Posted 1 month ago

“I would like to say thank you to pure cremation on their professionalism on the passing of our mum Christine Rushton from start to finish we were kept informed from as to what was happening staff were very polite we couldn’t praise them enough I would highly recommend your company”

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Posted 1 month ago

Thank you so much for your positive feedback. Your recommendation means a great deal to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very kind, sympathetic staff, understanding of your feelings, helpful and patient. I have sadly lost both my parents and we have used Pure Cremation for them both, their service is excellent. All the staff are lovely to speak to and their communication is brilliant. Everything went smoothly with minimum fuss which helps with the emotional process.”

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Posted 1 month ago

Thank you so much for your heartfelt feedback, Lorraine. It means a lot to us that you found our team to be kind and understanding at every stage. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service and communication. All staff I had a contact with could not have been any nicer”

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Posted 1 month ago

Thank you for your wonderful review. We're thrilled to hear that you experienced excellent service and communication. throughout the arrangements for your loved one. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Highly recommend”

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Posted 1 month ago

Thank you for your wonderful recommendation, Tracey. All the best, Pure Cremation Team

Posted 1 month ago

“My Late Father used Pure Cremation simply because it was affordable and fuss free.the whole process throughout was professionally delivered and when I had a question I was dealt with in a dignified manner.”

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Posted 1 month ago

Thank you for your thoughtful review. It's good to know you felt supported at every step and that our lovely team were always on hand to answer any questions. Best wishes, Pure Cremation Team

Posted 1 month ago

“The whole experience with Pure Cremation was very professional . I would recommend this company as they removed a lot of the stress and couldn’t have been more helpful”

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Posted 1 month ago

Thank you for your kind words and for sharing your positive experience with us. We're glad that we could alleviate some of the stress for you. Your recommendation means a lot to us. Take care, Pure Cremation Team

Posted 1 month ago

“Lovely compassionate people made me feel very at ease when I lost my daughter. myself and my husband will get pure cremation when our time comes,”

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Posted 1 month ago

Thank you for your touching feedback. We're honoured to have been here for you and your husband. Your trust in us for your future arrangements means a lot to us. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 5,226 reviews