Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,340 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 22nd September 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The staff were compassionate, reassuring, patient and informative.”

Helpful Report

Posted 1 month ago

Thank you, Shannon. It's good to know that you would describe the service as excellent. Best wishes, Pure Team

Posted 1 month ago

“I would like to say the way the woman delivered my dad's urn was lovely and very honoured to carry my dad thank you so much to woman who delivered him back home”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We know how important that final moment of bringing someone home can be, and we’re glad the care and respect shown by our team member gave you comfort. Kindest regards, Pure Team

Posted 1 month ago

“Very respectfull the lady that brought the ashes back was lovely .im with pure cremation and i know im in good hands .i highly reccomend pure cremation.”

Helpful Report

Posted 1 month ago

Thank you for recommending us so highly. It's lovely to know that you appreciated the respect shown when the ashes were returned. We're also glad that your experience with your loved one's care has given you confidence that your own wishes are in good hands. Kindest regards, Pure Team

Posted 1 month ago

“Informed of the process through out. Very kind and caring. Made the process easier even through my mums was an unexpected death and we had the coroner involved aswell.”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. We're pleased you found the whole team so kind and caring and that we could make things feel easier for you all. Best wishes, Pure Team

Posted 1 month ago

“The service was exactly as the advertising and brochure stated. Everyone we dealt with was helpful, kind, sumpathetic and thoughtful. We have recommended you and my brother has just signed up his own plan with you. The container for the ashes is better than it looks in the brochures too. Really impressed.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We’re glad that the service matched your expectations and that the team members you spoke with provided the care and support you needed. It’s wonderful to learn that you felt comfortable recommending Pure Cremation to your brother and that he has chosen to arrange his own plan with us. Kindest regards, Pure Team

Posted 1 month ago

“Using pure cremation for the first time. Under the circumstances pure cremation was very compassionate from the start of the process to the end. We was kept well informed, any information i required i would call and all my questions i would have would be answered. When the ashes were returned it was so compassionate and any final questions was answered. I felt my family member was treated like the pure cremation teams own family. i would highly recommend pure cremation as they made all the process run smoothly. Thank you to all the team that looked after my sister.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. It’s good to know that, from the first contact through to the return of your sister’s ashes, you felt supported and kept informed. Kindest regards, Pure Team

Posted 1 month ago

“Although this isn't something I would of chosen, my mother did and I have to say that pure cremation have been very professional, and attentive to our needs.”

Helpful Report

Posted 1 month ago

Thank you for sharing this. It's really good to know that we could support you with professionalism and attentiveness during this time. Kindest regards, Pure Team

Posted 1 month ago

“First class program, from start to finish, respect, dignity ,and nothing overlooked, highly recommended.”

Helpful Report

Posted 1 month ago

Thank you, Russell. We’re glad we could meet your expectations and provide the dignity and care you needed from us at this time. Kindest regards, Pure Team

Posted 1 month ago

“Can't fault pure they are realy careing when speaking to them on the phone and are at the other end, Evan if you just nead a chat , always phoned when they said they would with updates thank you pure”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your positive feedback. We're delighted that you have described our service as faultless and that you always felt we were there to support you when you needed it. Kindest regards, Pure Team

Posted 1 month ago

Thank you for this wonderful feedback. It has truly been a privilege to support you, Michelle, and we're pleased you felt you could really rely on our caring team. Kindest regards, Pure Team

Posted 1 month ago

“The whole process was very clear and straightforward from start to finish. My mother purchased her Plan and when she passed away in hospital Pure Cremation took over. I felt as if I had my hand held throughout the whole process and there was always someone to talk to if we had questions. It was all handled very sympathetically and now I am able to continue with the interment at my own pace.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're glad we could make things feel clear and straightforward during this time, and that you felt guided through the arrangements with such care. It's also nice to know that with this option, you feel you can plan the interment of ashes when you feel ready. All the best, Pure Team

Posted 1 month ago

“They made things very easy and kept in touch at regular times. They were sympathetic without being overly sugary. I felt cared about and that I was dealing with a very professional team”

Helpful Report

Posted 1 month ago

Thank you very much for sharing this. It's good to know that we could make things feel easier with regular updates, and that you found our team genuinely caring yet professional at all times. All the best, Pure Team

Posted 1 month ago

“professional great servis kind and and personal people they do what it says on the advert wonderful”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback, Raymond. We’re pleased the team came across as professional, kind, and personal, and that you felt the service met your expectations. Kindest regards, Pure Team

Posted 1 month ago

“Not a service I had heard of before but it was on the request of a deceased relative. An empathetic, no messing, go at your pace service conversing with the same person over the phone everytime. Handled in the best possible way with understanding and patience.”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. It's good to know that even though you had never heard of Pure before, you felt that everything was handled perfectly. We're also pleased that being able to speak to the same team member each time you called also made a positive difference. Best wishes, Pure Team

Posted 1 month ago

“From the first phone call to tell of a death to the following respect from all staff Then the return off the ashes I have no complaints”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience of our care. We’re pleased the team showed respect right from the first call through to the return of the ashes. Kindest regards, Pure Team

Posted 1 month ago

“The pure Cremation was for my daughter,so as you can imagine emotions were running high, after family discussions we decided to go with pure cremations and so pleased we did. From the first telephone call we felt at ease, everything was explained and we all chose to have our daughters ashes returned to her family, anything we wanted to know we just rang and the lovely staff did everything to help. We would certainly use pure cremations in the future.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Jane. We’re glad we could be there for your family during this time and that you felt at ease from the first telephone call. It's also nice to know that you would consider using us again. Best wishes, Pure Team

Posted 1 month ago

“Great service throughout. From collection of loved one,great communication handled with care and kindness. My loved ones ashes were returned with kindness and respect .”

Helpful Report

Posted 1 month ago

Thank you for these lovely words. It's good to know we could support you at every stage and provide a great service. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremations, I can recommend them, I have now had to organise 2 cremations through them, they are so helpful and caring, they keep you informed every step of the way, the remains are retuned in a beautiful box/urn within a couple of weeks. Highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback. We’re glad you found us helpful and caring, and that you would recommend us so highly. Kindest regards, Pure Team

Posted 1 month ago

“I was very satisfied the way the whole procedure was undertaken, all within time scales. No fuss, no problems. As a result 6 of my friends have now booked with Pure Cremation.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Richard. We're pleased that everything ran smoothly and within the timescales provided. It's also wonderful to know that so many of your friends have now chosen Pure as a result. Kindest regards, Pure Team

Posted 1 month ago

“Wonderfull”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us, Margaret. Kindest regards, Pure Team

Posted 1 month ago

“I could not have asked for a better service to gently guide me through the whole process. An excellent service from beginning to end.”

Helpful Report

Posted 1 month ago

Thank you for sharing this positive feedback. It's nice to know that we could guide you through every step and that you couldn't have asked for a better service. All the best, Pure Team

Posted 1 month ago

Pure Cremation is rated 4.9 based on 8,340 reviews