Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,065 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 15th May 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very satisfied with the exelent service thankyou very much a goodthing for people.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words. We’re delighted that you were very satisfied with our service and appreciate you taking the time to share your experience. Best wishes, Pure Team

Posted 1 month ago

“Thank you for looking after my partner it took away a lot of stress. Highly satisfied and would recommend pure cremation”

Helpful Report

Posted 1 month ago

It's so good to know that we could provide support and take care of everything. Thank you for your feedback and recommendation. Kind regards, Pure Team

Posted 1 month ago

“During the dark days of my beloved husband's passing, every member of each Department of the Pure Cremation Team I have dealt with/spoken to has shown me such Kindness, Compassion & Helpfullness. I'll never forget this & am glad we made the decision to take out our Pure Policies last year.”

Helpful Report

Posted 1 month ago

Thank you for your heartfelt feedback. We’re truly glad that our team could be there for you during such a difficult time, and that you felt kindness, compassion and helpfulness throughout. Kindest regards, Pure Team

Posted 1 month ago

“Excellent service from start to finish very caring people from the first phone call to the delivery of the ashes.”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback, Karen. We’re so glad you felt cared for from the first phone call through to the return of the ashes. All the best, Pure Team

Posted 1 month ago

“Pure were Mum’s choice and one I fully supported. From the beginning after Mum passed the whole experience was seamless. I now have the ashes back and they are”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Ian. We're glad Mum's choice was honoured and that the experience felt seamless from start to finish. Kindest regards, Pure Team

Posted 1 month ago

“Very understanding and knowledgeable staff. Could not ask for more helpful advice and service. Danni was friendly and professional with great compassion and empathy for our family after losing our dad. Lovely tour of the site for us to pick the best setting for dad too.”

Helpful Report

Posted 1 month ago

Thank you so much, Jane. We’re so glad Danni and the team could provide guidance and support with care and understanding, and that the tour of the crematorium grounds helped your family. Kindest regards, Pure Team

Posted 1 month ago

“Myself and my family can’t thank you enough for the care our dad and ourselves received. We were supported from start to finish, and the support continued even after our dads ashes had been delivered home to us. We felt that he was so well cared for when with you, and could feel that he was in the right place. Thank you so much for all the support, going above and beyond to help us through this difficult period of our lives.”

Pure Cremation 5 star review on 3rd April 2026

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience. We’re truly honoured to have cared for your dad and to have supported your family along the way. It means so much to know that our team’s care and attention made a difference and gave you reassurance, even after his ashes were returned. All the best, Pure Team

Posted 1 month ago

“Excellent Service - everything you did was first class. I would recommend to anyone.”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback and recommendation! We're delighted that we could provide a first-class service. Best wishes, Pure Team

Posted 1 month ago

“From the moment my father passed Pure Cremation really did make a difference compared to local undertakers on my mothers passing. Totally stress free, so kind, compassionate and caring throughout the whole process at a fraction of the price.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re so pleased that we could provide support and care when it mattered most, and that the process felt straightforward and compassionate for you. Kindest regards, Pure Team

Posted 1 month ago

“Honest I would avoid this business. I had to make a complaint after a bad experience. They literally did anything but answer my issue, gave me false information, and have attempted to bully me from any social media comment I make to highlight this. Honestly its been a mare and the business is crooked. Please avoid their pressure selling techniques.”

Helpful Report

Posted 1 month ago

Thank you for leaving your review. We take all feedback very seriously, but unfortunately, there isn’t enough information in your review for us to identify you. We would really appreciate it if you could contact us directly with more details so we can look into your concerns promptly. We have also checked the reference number you provided and it does not correspond with any of our records. Please be assured that we aim to handle every enquiry with care, transparency, and respect, and we would welcome the opportunity to address your feedback properly. You can contact us at customercare@purecremation.co.uk with your details, and we will look into this as a priority. Kind regards, Pure Team

Posted 1 month ago

“My Husband decided to choose pure cremation and im glad he did. Fantastic service throughout. Im thinking of having a plan myself.”

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Posted 1 month ago

Thank you for rating us with five stars. We’re glad to hear you were happy with the service and that you’re considering a plan for yourself. Best wishes, Pure Team

Posted 1 month ago

“Very professional just what my husband wanted as his ashes are to be scattered at sea”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad we could provide exactly what your husband wished for and ensure his ashes were handled with care. Best wishes, Pure Team

Posted 1 month ago

“Thank you for looking after my mum from the start of the process to handing the ashes back”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. It’s wonderful to read that the return of the ashes and our support along the way made a positive difference for you. Best wishes, Pure Team

Posted 1 month ago

“I found them to be very sympathetic and very efficient, making me feel very at ease to know what was happening.”

Helpful Report

Posted 1 month ago

Thank you for your great feedback. We’re so glad that our team could provide reassurance and make the process clear for you. Kindest regards, Pure Team

Posted 1 month ago

“Pure Cremation kept me informed every step of the way. And when I received ashes back they informed me of the day to see if it was convenient on day of bringing ashes they rang on morning to give me time”

Helpful Report

Posted 1 month ago

Thank you for rating us with five stars. It’s wonderful to know that our team’s attention to detail helped provide reassurance at every step. Kind regards, Pure Team

Posted 1 month ago

“They dealt with everything from my sisters passing through to delivery of her ashes to me, keeping me informed regarding place and time that the cremation would take place and when the ashes would be delivered. Excellent service and I would highly recommend them”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We’re so glad that we could support you through every step and keep you informed along the way. All the best, Pure Team

Posted 1 month ago

“Helpfully polite and very professional people on the phone lines and the lady who delivered my mothers ashes to us”

Helpful Report

Posted 1 month ago

Thank you for your great feedback. We’re so pleased that we could provide helpful and caring support, and that the return of your mother’s ashes was handled with the respect and attention required for this important moment. Best wishes, Pure Team

Posted 1 month ago

“Excellent, caring and thoughtful.”

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Posted 1 month ago

Thank you, Karen. We’re so pleased you felt our service was excellent, caring and thoughtful. Best wishes, Pure Team

Posted 1 month ago

“I found the support and communication was excellent. I was kept fully informed every step of the way and did not have to do anything extra during such a sad time. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. We’re glad our support and communication helped you through such a sad time. Kind regards, Pure Team

Posted 1 month ago

“I can only thank Pure Cremation for there understanding and professionalism at a time which for me was the worse time of my life. After losing my wife who had, had a long battle with cancer. I was distraught and literally in pieces. There bereavement personel I found were excelent and helped me get through the process.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We are truly touched by your kind words. It was an honour to support you and care for your wife, and we’re so pleased that our caring team could help guide you through such an emotional time. Your words mean so much to us, and we’ll be sure to pass them on to the team who were there for you. Best wishes. Pure Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 7,065 reviews