Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,733 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and kind people. Great service xxxx”

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Posted 2 months ago

Thank you for your compliments. It has been an honour to support you. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Pure cremation were kind, compassionate and efficient to deal with following the passing of our mum. From the first phone call to delivering back the ashes I couldn’t give a single complaint.”

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Posted 2 months ago

Thank you for taking the time to share your experience; it truly means a lot to us. All the best, Pure Cremation Team

Posted 2 months ago

“Well what a great service every step they took to help cremated out son we was updated.this service is great my son himself wanted this for his passing also for us it took a lot of stress off us we now going to celebrate his life with family and friends.my husband and I will be happy to have pure cremation and so many people who I have spoken to are seriously thinking of doing the same.his ashes came back very quickly and in a biogradabl tub very fancy one at that with all s certificates and sealed well the person that delivered him was very nice polite and was very aware of our situation lovely woman thank you pure crimation a job well done 5*****”

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Posted 2 months ago

Thank you, we are so grateful for your kind words. It's great to know that we helped to take away some of the stress for your family during this time. We hope that the celebration of life that you have planned brings you peace and comfort. Take care, Pure Cremation Team

Posted 2 months ago

“Excellent company. Very caring and professional.”

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Posted 2 months ago

Thank you for your very kind feedback and five-star rating. Kind regards, Pure Cremation Team

Posted 2 months ago

“Was very unsure about this for my brother when he suddenly passed away easter sunday this year but on the day coudent fault them at all they were kind caring and very supportive on such a sad day”

Pure Cremation 5 star review on 31st May 2025

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Posted 2 months ago

Thank you for your heartfelt review. We're honoured to have been able to support you and your family during this time. Your kind words about our team's care and support mean so much to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Everyone I dealt with was very polite caring helpful And respectful.”

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Posted 2 months ago

Thank you so much for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 2 months ago

“LIke a number of married couples my wife and I had discussed in very general terms our funeral arrangements. I did not have any very strong ideas about my arrangements. My wife was very interested in The Pure Cremation service. As it turned my wife died suddenly before any arrangements could be made. We contacted Pure Cremation, and they were able to start things on our behalf straight away. As soon as they had the Green form from the registrar they started making arrangements. My wife's remains were collected from West Suffolk Hospital, and taken to Andover.We were able to complete all the arrangements by E mail. They were even able to handle our request to collect the Ashes and then we changed to delivery. Everything was handled with great skill. The delivery was handled with great dignity and we are very great full to Pure Cremation for their efforts on our behalf.”

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Posted 2 months ago

Thank you for sharing your experience of our care. It's good to know that you were pleased with the arrangements for your wife and that we could accommodate your requests for the return of ashes. Best wishes, Pure Cremation Team

Posted 2 months ago

“We used pure cremation for my mother. The service was very smooth and efficient from the start. We would definitely recommend them”

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Posted 2 months ago

Thank you for your lovely review, Sheree. Your recommendation means a lot to us, and its wonderful to know we could support your family. Take care, Team Pure Cremation

Posted 2 months ago

“Care was taking every step of the way for my late mum . Thank you to all the Team Im glad she chose you for what she wanted .”

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Posted 2 months ago

Thank you for your heartfelt review. We're truly honoured to have supported your mum’s wishes and to have been there for you. Knowing that you felt cared for every step of the way means so much to our team. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Great teamwork, all planning & details went as promised. Step by step details were given to us from initial contact, by words, not messages & not written. By a person! Speaking to you. And informing you what was going on.Hand delivery of remains delivered to our door in a very courteous manner, with dignity & respect.”

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Posted 2 months ago

Thank you for your review. It's wonderful to know that our regular updates and personal communication positively influenced your experience. Kindest regards, Pure Cremation Team

Posted 2 months ago

“For the mostpart my interaction with Pure Cremation was excellent - respectful, efficient, nice staff, value for money. My only criticism is that due to technical issues your end, the email that you tried to send me about my father's cremation date never got to me. The first I knew of it,was when a staff member called me the evening before, to say they'd noticed the email had bounced and suspected that I might not know about the committal. I was really shocked, and it upset me. I would say always phone relatives regarding this important piece of information. Do not send it by email. Thank you.”

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Posted 2 months ago

Thank you for taking the time to share your experience with us. It's good to know you found our team to be efficient and respectful. Your feedback regarding the confirmation of your father's committal date is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. All the best, Pure Cremation Team

Posted 2 months ago

“My husband recently passed away and I chose pure cremation and I’m glad I did, they gave us the highest standard of care and compassion anyone could ever ask for. They kept me fully updated on everything and checked that I understood everything and checked that I was doing ok. I couldn’t thank this company enough for everything. I highly recommend, thank you everyone in the company ❤️”

Pure Cremation 5 star review on 30th May 2025

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Posted 2 months ago

Thank you for sharing such a touching review. It means so much to know that you felt supported and cared for throughout. Your kind words and recommendation are deeply appreciated by everyone here. Kindest regards, Pure Cremation Team

Posted 2 months ago

“The whole team was kind, courteous and dealt with my dad’s cremation respectfully. Communication are clear, easy to understand and explained in plain English. My dad’s ashes were returned personally to my mum and she was treated with compassion and respect. We received a 5* service.”

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Posted 2 months ago

We're honoured to have supported your family and to have cared for your dad with the respect he deserved. It's lovely to learn that your mum felt treated with compassion, and we’re truly grateful for your kind words and 5-star feedback. Best wishes, Pure Cremation Team

Posted 2 months ago

“In a difficult time, the ease of each stage undertaken was, professional, caring, and as timely as possible. Our thanks to all concerned at Pure Cremation .”

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Posted 2 months ago

Thank you so much, Michael. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 2 months ago

“I would give more stars if I could. I spoke to a lady named Lyndsay Murphy who was absolutely lovely and took me through the procedure. I t wasn't all plain sailing as I got a few things wrong but whe was there to help and listened to my ramblings. The ashes were delivered bang on time by a very nice young lady who took the time to stroke my ferret. I have nothing but good things to say about Pure Cremation, they dealt with my mother 6 years ago and would not hesitate to recomment them to anyone. My warm thanks to everyone involved. Karen Wright”

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Posted 2 months ago

Thank you so much for your wonderful review. We are glad that Lyndsay was able to support you with empathy and patience, and that you had a positive experience with our ashes return specialist too. Kindest regards, Team Pure Cremation

Posted 2 months ago

“Really helpful and friendly”

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Posted 2 months ago

Thank you for your kind words and five-star rating. Take care, Pure Cremation Team

Posted 2 months ago

“Absolutely great full of empathy and compassion nothing was to much trouble. A very simple straight forward service at a time when you need that support and kindness to get you through the process”

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Posted 2 months ago

Thank you so much for your heartfelt review, Katie. We're truly glad to hear that our team provided you with the empathy and compassion needed. Best wishes, Team Pure Cremation

Posted 2 months ago

“Excellent service throughout a very difficult time”

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Posted 2 months ago

Thank you so much for sharing your experience. Your feedback is greatly appreciated and means a lot to us all. All the best, Pure Cremation Team

Posted 2 months ago

“Great service from when I first phoned them to when they returned my husbands ashes kept me informed every step well done pure cremation”

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Posted 2 months ago

Thank you for your wonderful review, Carol. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I was very pleased with the quality of care I received after my dad passed away everything was as advertised and the service I received was excellent”

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Posted 2 months ago

Thank you so much for your kind words. It's really good to know that everything met your expectations and that you felt supported throughout. It means a lot to us to know we were able to help during such an important moment for your family. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 5,733 reviews