Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,149 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2026

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic, so professional, understanding and sympathetic. My husband was treated as a person from beging to end, even when his ashes were returned personally back to us, he was not just a person who had passed away. I would recommend Pure Cremation to everyone, I never felt I had missed out on what is supposedly a traditional funeral, we had my husband at home for as long as we needed and said all our goodbyes at the time.”

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Posted 3 years ago

We are touched by this lovely review which summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. It has been our honour to care for your husband. Kind regards, Olivia

Posted 3 years ago

“We were 100% happy with our decision to use Pure Cremation for my lovely Mum, Maureen. Everyone we spoke to were very kind and extremely helpful from start to finish. Many thanks.”

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Posted 3 years ago

These wonderful compliments are really appreciated, we are proud to hear you had the genuine support from our team at such a difficult time. Thank you for taking the effort to share your experience with us. Kind regards, Mia

Posted 3 years ago

“Excellent service and support offered, clear information given. I would highly recommend Pure Cremation.”

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Posted 3 years ago

Thank you for these kind words, they mean so much to the whole team. Kind regards, Mia

Posted 3 years ago

“Pure Cremations provided were very professional, efficient and friendly throughout the process of my mother's cremation during what was a very sad time for me and my family. All of the stress of dealing with arrangements was taken away and dealt with very efficiently. I would certainly recommend using Pure Cremations to anyone and would like to thank them for their assistance.”

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Posted 3 years ago

Dear David, Thank you for these wonderful compliments, this lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 3 years ago

“From start to finish the process was smooth and streamlined and easy to navigate. The no frills and no fuss approach was appreciated by the family at a very difficult time.”

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Posted 3 years ago

Dear Stephen, We are pleased to hear that you found our service to be suitable for your loved one, thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Mia

Posted 3 years ago

“This has to be the way forward! From the very first phone call to receiving dad's ashes home we had an amazing service. The care and empathy shown by staff was second to none. We were kept fully informed on every step of the journey and nothing was too much trouble. Definitely 10 out of 10 for value for money and customer service. Thank you for making a very difficult time more bearable.”

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Posted 3 years ago

Thank you for this lovely review which means so much to the whole team and summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 3 years ago

“I was dealt with in a very professional compassionate way. Everything was done to the highest standard and I was kept informed of what was happening all of the time. This is the way I want to go. No fuss. Thank you Pure Cremation”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one and support you at this difficult time. Kind regards, Chloe

Posted 3 years ago

“Pure cremation give an okish experience. They’re not good, but they’re not bad. I guess you get what you pay for as they are cheap. Communication is not great, could definitely do with improving especially as they are dealing with a difficult time.”

Helpful Report

Posted 3 years ago

Dear Amber, Thank you for your feedback. I am sorry that you did not receive the seamless service we are known for and please be assured that we will be looking into this to understand what happened. We will be in contact to discuss this with you. Kind regards, Mia

Posted 3 years ago

“Very professional and competent to sort out one or two problems. Kind and friendly staff who are easy to talk to.”

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Posted 3 years ago

We are very proud of our team and the way they demonstrate our values, thank you for highlighting this in your review. Kind regards, Mia

Posted 3 years ago

“Very respectful and easy to arrange the cremation.pure cremation takes care of everything”

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Posted 3 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 3 years ago

“Great communication and was arranged last minute but nothing was any trouble. Also arranged to be at the commital for 12 guests which was nice to do . Ashes returned in a lovely biodegradable box which was colourful and nice. Thank you Pure Cremation”

Pure Cremation 5 star review on 3rd April 2022

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Posted 3 years ago

Dear Carl, We are touched by this lovely review and the fact that you took the trouble to share your experience with others. This is exactly the level of care we aim to achieve for every family. Kind regards, Mia

Posted 3 years ago

“Cannot thank Pure Cremation enough, they are so caring and thoughtful. An absolutely fantastic service at a very good price.”

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Posted 3 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience, your words will inspire us all. Kind regards, Bethany

Posted 3 years ago

“They made a very emotional process, kind, caring and professional from end to end. And now dads home with us they are still at the end of the phone with any advise we may need. They have gone above and beyond x”

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Posted 3 years ago

Dear Kerry, You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 3 years ago

“My mother sadly passed away in February, I have never dealt with a death before, pure cremation were very professional and respectful, but most of all they were all lovely and nice people.”

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Posted 3 years ago

Dear Lee, We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mother. Kind regards, Mia

Posted 3 years ago

“Have had 2 occasions in the last year to have them deal with family bereavements and I cannot praise them high enough. Really helpful and sympathetic.”

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Posted 3 years ago

Dear Ms Dart, Thank you for this lovely review which means so much to the whole team. This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Kind regards, Mia

Posted 3 years ago

“All the stress and worry taken away by Pure Cremation. Very nice people deal with everything, a few questions and all left to this company. Efficient and excellent service.......”

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Posted 3 years ago

This is what we strive for, thank you for these lovely compliments. It has been our privilege to look after you all. Thank you for sharing your experience. Kind regards, Bethany

Posted 3 years ago

“My husband and I took out Pure Cremation plans 3 years ago after a close friend had opted for a direct cremation. We hadn't heard of this before and we thought that this suited our needs perfectly and would be a stress free option for our family to deal with when we passed away. Sadly my husband died on March 1st and the kindness and care we received at every step along the way and by every member of the Pure Cremation staff was truly wonderful. We were kept informed of what was happening and when and my husband's ashes were returned to us as and when promised by a lovely young man called Callum who was very kind and sympathetic. I would highly recommend Pure Cremation to anyone who wishes to say goodbye to their loved one in a calm and sress fee way and choose their own special joyful way to celebrate their life at a later date.”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. It was our honour to care for your husband. Kind regards, Bethany

Posted 3 years ago

“Kindness and compassion are the two words I would choose to describe the team at Pure Cremation. Seamless and considerate communication all the way through. They made a tremendously painful time a little easier.”

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Posted 3 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 3 years ago

“The team were gracious and efficient and Dad's ashes were delivered by hand to our door, Thank you.”

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Posted 3 years ago

Thank you for taking the time and effort to share this review. We are very proud of our team and the way they demonstrate our values. Kind regards, Mia

Posted 3 years ago

“My beloved wife and I made arrangements with Pure Cremation several years ago. When her time came they took her into their care and organised an Attended Committal at a local crematorium, including some music of my choice. From my first contact with them to make the arrangements their staff were understanding of my pain, supportive, and provided an event which went exactly as we had envisaged. Many thanks to you.”

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Posted 3 years ago

Dear Ian, We are so pleased to hear that you had the support of our lovely team, more specifically, Emily and Vicky. We will pass your kind words over to them personally as we are sure this will make their day. Thank you for taking the time to write a review. Kind regards, Mia

Posted 3 years ago

Pure Cremation is rated 4.8 based on 6,149 reviews