Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,149 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2026

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely couldn’t praise the entire Pure Cremation team enough... from arranging the plan right through to the hand delivery of my husband’s ashes, it’s been a hassle-free and 100% reliable service, which gave me so much comfort and faith in the company throughout. Every member of staff I spoke to (and there were a lot) was fabulous...friendly and comforting at a horribly difficult time. My husband chose to have a non attendance funeral and everything ran smoothly. He was picked up from the hospice within a couple of hours and I was contacted to say that he was safe in their care and to arrange a cremation date suitable to the family even though we weren’t going to attend. The member of staff that delivered my husband back was absolutely lovely and respectful. He took lots of time to talk and reassure me too. As I said - fabulous service, A1 service and the staff were really kind, comforting and reassuring throughout.”

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Posted 3 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 3 years ago

“Both my Son and my Mother were taken into the care of Pure Cremation, throughout the whole procedures I was kept well informed about what was happening and when. I was asked what my wishes and preferences were at all times and I was treated with compassion and sympathy. I am more than happy with the respect and dignity shown to both my family members and am confident in recommending Pure Cremation to anyone with an interest.”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your son and mother. Kind regards, Chloe

Posted 3 years ago

“Perfect in every way polite respectful and helpful at all times there for me when ever I needed advice , support or even just a chat very professional and respectful of my late mum always referring mum to our loved one rather than that of the person who died I can’t fault any one or thing about pure cremation I have already told lots of people about pure cremation my self and family are all going to get a policy with pure cremation , so from myself and family Thankyou so much for looking after my mum so gracefully lovingly and with dignity and respect at all times and then returning mum back to me x”

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Posted 3 years ago

Thank you for this lovely review which means so much to the whole team. This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. Kind regards, Chloe

Posted 3 years ago

“Pure Cremations kept good contact with myself about the arrangements for my fathers passing. They were professional and pleased with the service. Dad is now ready for our 'Celebration of Life' next week. A simple and easy experience in a challenging time for our family”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your dad. Kind regards, Chloe

Posted 3 years ago

“My loss was dealt with sensitively, and the staff are very polite and empathetic. Given 4 stars as unfortunately had to wait a long time for the funeral date, and had to travel nearly 3 hours to Hampshire in order to have it at a sooner date (still 2 week wait versus 4 weeks). Did have a few hiccups with confusion over pre-payment, and was sent an incorrect invoice for services alreaady paid but this was quickly rectified.”

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Posted 3 years ago

Thank you for letting us know about you experience when looking after your father’s cremation arrangements with us. Where we want to be able to offer an attend a committal at a venue closer to them, we work with a network of Crematoria across the country. This means that we have less control over the availability at the venue and have to consider other key factors to ensure we can accommodate this. Whereas at our own crematorium, Charlton Park in Andover, we can be more flexible with dates and times, as well as accommodating a committal on the weekend which would not be possible with our partner crematoria. I would like to apologise for the administration error meaning you received an invoice when you shouldn’t have, but I’m glad to hear this was resolved quickly. We will address this internally with the member of staff involved. Kind regards, Mia

Posted 3 years ago

“A very professional, helpful and considerate service at what is a difficult time. I would definitely recommend Pure Cremation.”

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Posted 3 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 3 years ago

“Pure cremation provided a good service. The people I came into physical contact with on collection and return of mum were respectful, professional and understanding. Making contact and confirming plans was straight forward s and staff on the phone were knowledgable and polite. We were told someone would call us to confirm cremation had happened. This didn’t happen and did cause some upset. I didn’t realise how significant that day would feel to me. I would say all the processes are embedded in the company but when asked to do something out of its usual process it fell short. Not everyone would want contacting but this could possibly be one of the questions early on and setting out the expectation on what communication to receive. I like the idea of the urn but hadn’t really prepared myself for what mum would be coming home in. Meaning a dash to buy a more fitting urn for her celebration of life. We have another policy with pure cremation and will better know what to expect next time. I would recommend the service.”

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Posted 3 years ago

Thank you for taking the time to share your kind words about the team who looked after your mother, and some valuable feedback following the cremation arrangements. I am disappointed to hear that such an important part of our standard process was not followed and want to assure you that is being addressed with the individual involved. Thank you again for bringing this to our attention. Kind regards, Olivia

Posted 3 years ago

“I am writing this review because nothing was to much for your helpful and lovely staff! I must also add that the people at the crematorium have to get a mention! Thanks to all involved for their compassion, care and helpfulness .They brought some brightness on a very sad day for myself, family and close friends.5stars all round!!”

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Posted 3 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 3 years ago

“Very helpful and understanding”

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Posted 3 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 3 years ago

“Very professional and understanding staff. Although my mums passing was so emotional and sad for our family your staff made us feel like they shared our grief and didn't rush us through the time to say goodbye and treated us very kindly. The administration staff were excellent as well. Though such a sad time, I was grateful that my lovely mum had preplanned her wishes making it less stressful for us as a family to know what to do.”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mum. Kind regards, Chloe

Posted 3 years ago

“They treated my husband with respect and dignity, and kindness. They were courtesy towards my self, sympathy and understanding in abundance, they took the time, to ensure that I knew what was going to happen to my husband, in a way that I felt that he was being look after by people that I could trust. From the first phone call to the handing over the ashes, there was never a rush. They treated my husband and my self with so much kindness. I can only say I will be choosing Pure Cremation when my time comes”

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Posted 3 years ago

Dear Sheila, These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Thank you for sharing this very moving account of your experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting loved ones, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Mia

Posted 3 years ago

“I’m very glad my Dad chose Pure Crematorium but we did have one hick up. When my Dad was taken from his home we handed the gentleman the Paramedic report which he had asked us for. The following day we had a phone call asking for it and I told them we’d handed it over and to please speak to the gentleman concerned and to phone me back. I was very worried and upset but luckily the amazing lady who wrote that report had left me her mobile number. I phoned her and she had a copy emailed over to Pure Cremation. I didn’t get the phone call I had politely asked for or any explanation of how the paperwork went missing. If the paramedic hadn’t gone beyond the call of duty I just don’t know what I would have done. It sounds a small thing but when you’re greaving it’s massive. If it wasn’t for the above I would have given 5 stars. The staff are wonderful and reassuring, they are kind and understanding and apart from the paperwork issue I really did think my Dad was being looked after while he was there. His ashes have now been seamlessly returned to me and we are organising a Celebration of his Life or ‘The right old knees up’ that our Dad wanted.”

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Posted 3 years ago

Dear Jacqueline, Thank you for taking the time to share your experience with us all. We are disappointed to hear that there was an initial hiccup with the paperwork, a member of our senior management team will carry out a full investigation to understand what happened, and how we can prevent a similar issue again in the future, thank you for bringing this to our attention. It has been our privilege to help you find the best way to say farewell to your father, and heartwarming to hear that you felt truly looked after. Kind regards, Mia

Posted 3 years ago

“Courtesy, empathy, helpful every step of the way. I was kept informed as each step occurred and the young man who brought the ashes back to me was courteous and pleasant.”

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Posted 3 years ago

Thank you for taking the time to share your experience of our care, Freda. It has been a privilege to look after you. With kindest regards, Mia

Posted 3 years ago

“I was very happy with the service pure cremation did for my late husband,Alex who was dealing with my husband was fantastic couldn't thank her enough, thank you to all at pure cremation.”

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Posted 3 years ago

Dear Tracy, Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. We will pass your compliments over to Alex personally, we know it will make her day. Kindest regards, Mia

Posted 3 years ago

“From initial contact to the return of Mary's ashes in a pleasing to the eye 100% biodegradable urn it was nothing but a professional service.”

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Posted 3 years ago

Thank you for this lovely review. It has been our privilege to look after you all. Kind regards, Olivia

Posted 3 years ago

“From start to finish I really cannot fault Pure Cremation. Kind, clear and always respectful. A special mention to the young lady who lead me through the funeral process after my mother died and the very respectful gentleman who delivered my mother’s ashes directly to my home. Thank you for all your help, I will be recommending you to all my friends and family.”

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Posted 3 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your mother. Kind regards, Olivia

Posted 3 years ago

“When my mother passed away she had requested that she be cremated with no fuss. We found Pure Cremation who offered the exact service we were looking for. They dealt with everything for us professionally and sensitively from picking my mother up from the hospice after she passed to returning the ashes to us in a lovely urn. They kept us informed every step of the way. Thank you Pure Cremation for a wonderful professional service. We are very grateful and would not hesitate to recommend you.”

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Posted 3 years ago

It is our privilege to have been asked to care for your mother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 3 years ago

“Very good service, have recommended this to my friends it was just as mum wanted.”

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Posted 3 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Olivia

Posted 3 years ago

“Brilliant service. Very dignified. Kept you up to date with everything. Can't thank you and all your staff enough.”

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Posted 3 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 3 years ago

“Good service. Kept up to date. Respectful staff during a very difficult time.”

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Posted 3 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Mia

Posted 3 years ago

Pure Cremation is rated 4.8 based on 6,149 reviews